HomeMy WebLinkAboutSurvey Handouts 01 . Overall Satisfaction With Town Services
by Major Category
by percentage of respondents who rated the item as al to 5 on a 5-point scale(excluding don't knows)
Quality of public safety services - i o- 19%
/WA Li
Westlake's emergency preparedness efforts ''
Jam/' , ...,
Effectiveness of Town communication 19% a r
V
Quality of customer service provided by Town 27%
Overall code enforcement 27°7P
t% //;.41:77/ 24y
Quality of utility services 25'/° y �=v, / 20%
h
Parks,trails,recreation programs/facilities nA'• 27%
r'�';t �f'moi,
Maintenance of Town streets 19% �' 21% `.. /}
0% 20% 40% 60% 80% 100%
®Very Satisfied(5) I73Satisfied(4) ONeutral(3) ®Dissatisfied(1/2)
Source: ETC Institute DirectionFinder(2011-Westlake,TX)
Q6ai-al. Satisfaction with Customer Service
in the Town of Westlake
by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale(excluding don't knows)
'0,,,":„,//0,49 1,,
Friendliness of Town staff ^^ ' i r;
- --(7/7;11:11./j( '/
Participation of Town staff in community events . 'ii ,i, 22% `.
Responsiveness of Town staff ;/, 20% 1'9"4
rjAell$1
3,77 44 7
Expertise/ability of staff 26% rs%
0% 20% 40% 50% 80% 100%
CRVery Satisfied(5) f Satisfied(4) ONeutral(3) C Unsatisfied(1/2)
Source: ETC!mutate DirectionFincfer(2011-Westlake,TX)
C)
06a-f. Satisfaction with Police Services 5
in the Town of Westlake
by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale{excluding don't knows)
Quality of lonal police protection
1
"Fr//if," / 7, 'MY.*
Visibility of police in neighborhoods ;' '%, f 1 19% *.;
Municipal Court services %, 26°1°
_
F777.„<,,,,4//*/':97
How quickly police respond to emergencies tl t// 26% s;..
k /
Efforts by the Town to prevent crime ;Y 7/4
7 ��� ri1
Level of traffic enforcement 2 P/ 22% '''
t.
6% 20% 40% 60% 80% 100%
mVery Satisfied(5) I°JSatisfied(4) Neutral(3) ®Unsatisfied(1/2)
Source: ETC institute DireclionFindcr(2011-Westlake,TX)
G
06g-i. Satisfaction with Fire and Medical Service • a•
in the Town of Westlake
by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale(excludina don't knows)
Fl
(//y• , 1/*//",/,f, 1,•
Overall quality of fire services ";-,'-'. ''',f:1'1"1/7/3 P'
4G
J
MIMIIIMINIIMINEMNIMMO
'/ ,,,iirry/A
Overall quality of emergency medical services '! I3
'`R. 'j//://- / 17% •1 .
I 1
, •Vr:27/:1177//
Response time of fire and EMS personnel !'. 18% 1
0% 20% 40% 60% B0% 100%
C*Very Satisfied(5) ElSatisfied(4) DNeutral(3) Unsatlsfied(1/2)
Source. ETC!mutate Direcrionfineler(2011-Westlake,TX)
05. Overall, how would you rate
the Town of Westlake as a place to live?
by percentage of respondents
Excellent
59%
•
/7/7/7/—/i/°/::;>j2'// /,
Don't know
2%
Poor
1%
Average
Good 9%
29%
Sonrce; ETC Institute DirectionFinder(2011-Westlake,TX)
Q6p-w. Satisfaction with
Communication/Citizen Engagement
in the Town of Westlake
by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale(excluding don't knows)
Efforts of Town to keep you informed about °
Council Meetings/Town projects/issues/events / �y � � --�
Accuracy of info received from Town 27% Li / 25% (
Ease of use of Town website 23% ,�L^
f wy .
Completeness of info received from Town l r ' G� 2$%
Timeliness of info providedFyig27%
32°ro
Usefulness of Town's newsletter
Opportunity for public involvement in decisions /. 27%
Availability/accessibility of Town records 40%
0% 20% 40% 60% 80% 100%
®Very Satisfied(5) ®Satisfied(4) CJNeutral(3) MBUnsatisfied(1/2)
Source: ETC hastitate DirectionFinder(2011-Westlake.TX)