HomeMy WebLinkAboutBalanced ScorecardTown of Westlake
Balanced Scorecard Strategic Planning & Management System
Mission & Vision Objectives Performance Measures Strategic Initiatives
Vision
An oasis of natural beauty that maintains our open spaces in balance with distinctive development, trails, and
quality of life amenities amidst an ever expanding urban landscape.
Mission
Westlake is a unique community blending preservation of our natural environment and viewscapes, while
serving our residents and businesses with superior municipal and academic services that are accessible,
efficient, cost-effective, and transparent.
Perspective: Citizen, Student, & Stakeholder
Increase CSS
Satisfaction
Attrition rate Average length of time residents live in Westlake Percentage of leavers (all) External validation points (awards per year) Direction Finder survey results Percentage of violations issued to residents due to failure
to meet development/code requirements
Preserve Desirability
& Quality of Life
Alignment between comp plan, zoning & dev. Regulations Ratio of exemplary schools in/around Westlake Enrollment composite (capacity vs. wait list) Student successes from WA Direction Finder survey results
Strategic Themes & Results Perspective: Financial Stewardship
Theme: Natural Oasis
Result: Preserve and maintain
a perfect blend of the
community’s natural beauty.
Theme: Exemplary Service
& Governance
Result: We set the standard
by delivering unparalleled
municipal and educational
services at the lowest cost.
Theme: High Quality Planning,
Design, & Development
Result: We are a desirable, well
planned, high-quality community
that is distinguished by exemplary
design standards.
Theme: Exemplary Education –
Westlake Academy
Result: Westlake is an international
educational leader where each
individual’s potential is maximized.
Increase Financial
Capacity / Reserves
Fund Balance
Quarterly financial report data
Increase Revenue
Streams
Local revenue monitoring Percent of revenues budgeted
Strategy Map Perspective: Municipal & Academic Operations
Increase
Transparency,
Accessibility &
Communications
Increased survey completion (All) DF survey (effectiveness of town communications, effort
to keep residents informed, opportunities for public
input and availability of town records.
• Email/website statistics
Encourage
Westlake’s Unique
Sense of Place
Percentage of first submission plans that meet
environment/development goals
• Percentage of CSS participation events/meetings
Maximize
Efficiencies &
Effectiveness
• Percentage of time spent on Q2 planning and
implementation
• Number of policies and procedures updated/passed
(quarterly) Number of internal processes reviewed and updated
each quarter
Perspective: People, Facilities, & Technology
Attract, Recruit,
Retain & Develop
the Highest Quality
Workforce
Number of applicants exceeding minimum qualifications
/ total applicants Time to fill positions Demographic data Number of annual training opportunities per employee
each year
Employee turnover rate Employee satisfaction survey results
Improve
Technology,
Facilities &
Equipment
Overtime vs. Comp time Critical infrastructure downtime Cost of repairs vs. replacement costs Projected CSS growth
Optimize Planning
& Development
Capabilities
DF survey results
Percentage of deadline compliance