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2022 Resident Survey
Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 1 2 (2022) Page 3% 4% 4% 4% 5% 5% 10% 10% nt Survey 11% 7% ) 15% 7% (1/2) 9% 11% 14% 21% Reside 22% 10% 12% knows 13% don't of Westlake 21% 29% 18% 39% 35% 40% (3)Dissatisfied 45% (excluding Services 42% 42% 41% 42% scale Findings Report: Town 20% 38% point(4)Neutral Town 5 a on 5 60% to With 1 49% 49% 46% a Category (5)Satisfied 41% 41% 37% as 36% 35% 32% 26% item Μ Satisfied the Major 0%20%40%60%80%100% Very rated ĻƭƷƌğƉĻͲ fees Town by Town & efforts streets service Satisfaction servicesservices who provided the the tax ordinances ΛЋЉЋЋ to by Town & utility safety your of of customer services of codes from preparedness respondentspublic Academy of Overall of of Quality Quality 5źƩĻĭƷźƚƓCźƓķĻƩ receive communication maintenance spaces/streetscaping/facilites government Q1. of Quality Westlake of emergency you of of percentage enforcement LƓƭƷźƷǒƷĻ of by Value Quality 9/ Value Quality Westlake's Effectiveness Quality Parks/trails/open {ƚǒƩĭĻʹ ©2022 ETC Institute 3 (2022) Page nt Survey Reside Choice of Westlake 73% choices That Choice3rd three top Findings Report: Town their of Services 42% Choice2nd Important one 1st as 31%31% 27% item Town Most 22% 21% the of 14% 12% 8% Μ selected Were 4% who 0%20%40%60%80%100% Felt fees ĻƭƷƌğƉĻͲ TownTown & efforts streets service servicesservices provided thethe Categories tax ordinances ΛЋЉЋЋ respondents to by Town & utility of safety your of of customer services ofcodes from preparedness public Academy of Major Residents of Quality percentage Quality 5źƩĻĭƷźƚƓCźƓķĻƩ receive communication by maintenance spaces/streetscaping/facilites government Q2. of Quality Westlake of emergency you of of enforcement LƓƭƷźƷǒƷĻ of Value Quality Value Quality 9/ Westlake's Effectiveness Quality Parks/trails/open {ƚǒƩĭĻʹ ©2022 ETC Institute 4 (2022) Page 4% 9% (1/2) 10% ) nt Survey 17% 17% Reside 21% knows don't of Westlake 35% 18% 35% 28% (3)Dissatisfied Engagement (excluding and 43% scale Findings Report: Town (4)Neutral 37% point 5 34% 34% a 39% on 5 Westlake to 1 (5)Satisfied a of as 31% 27% Satisfied 23% item 22% Μ 17% Communication the Very Town 0%20%40%60%80%100% rated ĻƭƷƌğƉĻͲ input with the efforts whowebsite informed in public ΛЋЉЋЋ youmedia for Town's communications keep the social respondents to Wireof of of provided use Town 5źƩĻĭƷźƚƓCźƓķĻƩ of Satisfaction the Westlake Usefulness Ease by 5. percentage the LƓƭƷźƷǒƷĻ of by Opportunities 9/ Efforts Q3.1 Usefulness {ƚǒƩĭĻʹ ©2022 ETC Institute 5 (2022) Page 6% 7% 7% (1/2) nt Survey ) 10% Reside 19% knows 27% Services don't of Westlake (3)Dissatisfied 42% (excluding 40% scale Findings Report: Town (4)Neutral 42% Recreation point 5 a on and 5 Westlake to (5)Satisfied 1 a of 42% as 34% Parks 25%Satisfied item Μ the Very Town 0%20%40%60%80%100% with rated ĻƭƷƌğƉĻͲ Park trails the spaces who and in ΛЋЉЋЋ open Glenwyck parks and respondents owned of Satisfaction accessible 5źƩĻĭƷźƚƓCźƓķĻƩ Town 8. streetscaping of of publicly percentage LƓƭƷźƷǒƷĻ of by 9/ Q3.6 Maintenance Number Maintenance {ƚǒƩĭĻʹ ©2022 ETC Institute 6 (2022) Page 7% 7% (1/2) 8% 8% nt Survey ) 12% 14% Reside 10% knows 16% 16% 26% don't 25% of Westlake 31% (3)Dissatisfied (excluding 46% Services 47% 49% scale Findings Report: Town 42% (4)Neutral 40% point 5 36% a Utility on 5 Westlake to 1 (5)Satisfied with a of 36% 31% as 28% 24% 23% 19% item Satisfied Μ the 0%20%40%60%80%100% Town Very off rated runservice ĻƭƷƌğƉĻͲ services servicesservices the resources who Satisfaction conservation water in utility ΛЋЉЋЋ disposal water removal collection water storm 14. water item waste respondents protect of bulky manage and promote (drinking) 5źƩĻĭƷźƚƓCźƓķĻƩ to Q3.9 to and hazardous of trash/recycling Town percentage waste efforts LƓƭƷźƷǒƷĻ the Quality by Yard by 9/ Household Town Residential Efforts {ƚǒƩĭĻʹ ©2022 ETC Institute 0 7 2% 10 (2022) Page 6% 9% nt Survey ) 13% Reside (1/2) knows 80% don't of Westlake Service 38% (excluding (3)Dissatisfied 34% scale Findings Report: Town 60% point 5 a (4)Neutral Customer on 5 Westlake to 1 a 40% of with as (5)Satisfied item Μ the Town Satisfied 51% 46% rated ĻƭƷƌğƉĻͲ Very 20% the who in Satisfaction ΛЋЉЋЋ 16. respondents of 0% 5źƩĻĭƷźƚƓCźƓķĻƩ StaffStaff ofof Q3.15 percentage LƓƭƷźƷǒƷĻ by 9/ Friendliness Accessibility {ƚǒƩĭĻʹ ©2022 ETC Institute 8 (2022) Page (1/2) ) nt Survey Reside knows 31% don't 48% of Westlake (3)Dissatisfied (excluding 23% scale Findings Report: Town Facilities (4)Neutral point 5 a 31% 23% on with 5 Westlake to 1 (5)Satisfied a of as 12% 23% item Satisfied Μ 9% the Town Very 0%20%40%60%80%100% rated Satisfaction ĻƭƷƌğƉĻͲ the who Campus Campus Academy 18. in ΛЋЉЋЋ Academy Westlake respondents on of Q3.17 Westlake 5źƩĻĭƷźƚƓCźƓķĻƩ on buildings percentage LƓƭƷźƷǒƷĻ by buildings portable 9/ of Use Overall {ƚǒƩĭĻʹ ©2022 ETC Institute 9 (2022) Page nt Survey Reside 100% 99% 98% 96% 95%95% 95% ͻźƒƦƚƩƷğƓƷͼ 94% 93% or of Westlake the 79% ImportantImportant in important" 65% "very Findings Report: Town ImportantVery Reasons 39% Westlake źƒƦƚƩƷğƓƷͲͼ to Extremely "extremely Various was Move Μ of item to 0%20%40%60%80%100% the life feel ĻƭƷƌğƉĻͲ of safety felt airport schoolsschools available Academy highways town standards subdivision community who DFW ΛЋЉЋЋ public Quality of public to private of Small major your housing to Decision to of Westlake of other Sense Importance Access to development Type Access respondents Quality Proximity rates/qualityhigh of 5źƩĻĭƷźƚƓCźƓķĻƩ Access Q4. and crime LƓƭƷźƷǒƷĻ Low appeal percentage 9/ by Aesthetic {ƚǒƩĭĻʹ ©2022 ETC Institute 10 (2022) Page Choice nt Survey Reside 60% 55% of Westlake Choice3rd choices in three 41% 38% top 40% 36% 35% Years Choice2nd Findings Report: Town their Stay 1st of Five one 24% Will as item 20% 16% Next 15% 14% the 9% the 7% selected Μ 4% 3% Residents 3% 2% 1% who 0% Over ĻƭƷƌğƉĻͲ life feel area trails of safety airport & schools schoolsschools available Academy highways town standards respondents ΛЋЉЋЋ subdivision destination community DFW Reasons public parks Quality of of public Westlake to privateprivate of Small major your housing toto the to of Westlake of other Sense in Q5. Westlake Access toretirement development accessible a Type Access percentage Quality as ProximityProximity 5źƩĻĭƷźƚƓCźƓķĻƩ high rates/quality by Access publicly and of opportunities crime Westlake LƓƭƷźƷǒƷĻ Low appeal 9/ Number Employment Aesthetic {ƚǒƩĭĻʹ ©2022 ETC Institute 11 (2022) Page nt Survey Reside children Academy? home? of Westlake these No 20% of your Westlake any in Findings Report: Town do , Yes 80% attend live YES If 12 K Q6a. currently respondents of Yes 44% Μ grades in percentage by ĻƭƷƌğƉĻͲ ΛЋЉЋЋ children any 5źƩĻĭƷźƚƓCźƓķĻƩ Do LƓƭƷźƷǒƷĻ 9/ Q6. No 56% {ƚǒƩĭĻʹ ©2022 ETC Institute 12 (2022) Page the nt Survey on to Reside topic? of Westlake this willing facilities be Yes 53% Findings Report: Town about you future would respondents of Μ considering is percentage Campus, by ĻƭƷƌğƉĻͲ ΛЋЉЋЋ Council No meetings/conversations 48% Academy in Town 5źƩĻĭƷźƚƓCźƓķĻƩ the LƓƭƷźƷǒƷĻ Westlake As 9/ participate Q7. {ƚǒƩĭĻʹ ©2022 ETC Institute 13 (2022) Page nt Survey Reside 77% current of Westlake you Westlake? 56% do 55% of Findings Report: Town 41% 39% Town 32% sources 28% the 23% 22% 21% respondents of 11% Μ 9% 8% 7% about centage following 3% per 0%20%40%60%80%100% ĻƭƷƌğƉĻͲ by the bill mail pagepage Wire) family tx.org) of channel account the ΛЋЉЋЋ network) utilityMeetings Magazine Magazine in newspaper association and/or your Facebook social Instagram Twitter Public (Westlake 76262 in YouTube (Westlake in information Westlake which Friends Town's Messenger Life Town's Town's 5źƩĻĭƷźƚƓCźƓķĻƩ Town's website Simply The Enclosure The newsletter The communications The neighborhood From LƓƭƷźƷǒƷĻ ƚǞƓƭ email TownMetroport receive(the 9/ The The Homeowner/neighborhood Q8. Nextdoor {ƚǒƩĭĻʹ ©2022 ETC Institute 14 (2022) Page Choice nt Survey 60% Reside 60% of Westlake Choice3rd choices three information top 40% 36% Choice2nd 35% Findings Report: Town their 1st of one 27% as receive Westlake 24% item to of the 20% 14% 11% 10% selected Μ 9% Town 8% 7% sources 5% who 3%3% 2% 2% the ĻƭƷƌğƉĻͲ 0% bill mail page page respondents ΛЋЉЋЋ Wire) family tx.org) schools channel account of the network) utility Meetings about MagazineMagazine in newspaper association preferred and/or your Facebook private social Instagram Twitter Public (Westlake 76262 in YouTube (Westlake to in Westlake 10. percentage Friends Town's Messenger 5źƩĻĭƷźƚƓCźƓķĻƩ Life Town's Town's by Most Town's website Simply The Enclosure The newsletter The communications Proximity The neighborhood LƓƭƷźƷǒƷĻ ƚǞƓƭ email Q9. TownMetroport (the 9/ The The Homeowner/neighborhood Nextdoor {ƚǒƩĭĻʹ ©2022 ETC Institute 15 (2022) Page nt Survey 97% Reside 88% of Westlake information use? of 80%100% 72% Findings Report: Town personal sources 60% 53% your respondents for 40% 36% of electronic Μ 24% 23% using percentage 21% 19% ĻƭƷƌğƉĻͲ by 20% ΛЋЉЋЋ following 6% 4% 4% current 1% the 0% you of use) mail 5źƩĻĭƷźƚƓCźƓķĻƩ Other above E TikTok Twitter YouTube Podcasts Snapchat Nextdoor Facebook messages Instagramthe are of (general LƓƭƷźƷǒƷĻ Text Which None 9/ Internet The {ƚǒƩĭĻʹ Q10. ©2022 ETC Institute 16 (2022) Page nt Survey Reside Westlake? of Westlake of 2% Unsafe Town Findings Report: Town the in respondents Safe feel of 74% Very 25% Safe Μ you percentage do by ĻƭƷƌğƉĻͲ safe ΛЋЉЋЋ how 5źƩĻĭƷźƚƓCźƓķĻƩ LƓƭƷźƷǒƷĻ Overall, 9/ Q11. {ƚǒƩĭĻʹ ©2022 ETC Institute 17 (2022) Page nt Survey 2% Reside Average 1% Poor 21% of Westlake Good the live? rateto Findings Report: Town you place a respondents as of would Μ how percentage by ĻƭƷƌğƉĻͲ Westlake of ΛЋЉЋЋ Overall, Town Q12. 5źƩĻĭƷźƚƓCźƓķĻƩ 77% Excellent LƓƭƷźƷǒƷĻ 9/ {ƚǒƩĭĻʹ ©2022 ETC Institute 18 (2022) Page nt Survey Reside of Westlake 30 5% 31+ to 5% years 20 21 to 7% Findings Report: Town 16 less 37% or many 5 Westlake? How in respondents of 15 to Μ 16% lived 11 percentage by you ĻƭƷƌğƉĻͲ ΛЋЉЋЋ Demographics: have Q13.10 5źƩĻĭƷźƚƓCźƓķĻƩ to 30% 6 LƓƭƷźƷǒƷĻ 9/ {ƚǒƩĭĻʹ ©2022 ETC Institute 19 (2022) Page nt Survey Reside of Westlake 80%100% Findings Report: Town which live? In 60% you respondents 44% do of 40% Μ percentage by ĻƭƷƌğƉĻͲ Demographics: 20% 20% subdivision ΛЋЉЋЋ 11% 9% Q14. 6% 3% 3% 2%2% 1% 0% 5źƩĻĭƷźƚƓCźƓķĻƩ Hill Hills Bella Court Farms Boone Entrada VaqueroGranada Provided Wyck LƓƭƷźƷǒƷĻ Terra Carlyle 9/ StagecoachMahotea Glenwyck Other/Not {ƚǒƩĭĻʹ ©2022 ETC Institute 20 (2022) Page nt Survey Reside of Westlake 51% Female Findings Report: Town Gender respondents of Μ percentage by ĻƭƷƌğƉĻͲ Demographics: ΛЋЉЋЋ Q15. 49% Male 5źƩĻĭƷźƚƓCźƓķĻƩ LƓƭƷźƷǒƷĻ 9/ {ƚǒƩĭĻʹ ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 21 22 (2022) Page 95% nt Survey ) 89%89% 88% 86% 85% Reside 83% 82% 82% 82% 81% knows 80% 80% 78%78% 77% 20172009 77% 76% 74% 74% 72% don't of Westlake 71% 70% 69% 66% 65% 64% 63% 61% 2009) 60%2022 Services 55% (excluding 54% vs. scale Findings Report: Town Town point 5 2017 a on With 5 vs. or 4 a 2009 in as asked (2022 item Μ Not 0%20%40%60%80%100% the fees TownTown Satisfaction rated efforts streets ĻƭƷƌğƉĻͲ servicesservices services and by the ordinances who to Town utility Category safety ΛЋЉЋЋ and of communication dollars of provided tax preparedness public codes Overall Town Academy governmental ofCity of respondents of Quality of service of Major from Maintenance spaces/streetscaping/facilites 5źƩĻĭƷźƚƓCźƓķĻƩ Quality Westlake quality emergency by of customer Enforcement Trends: Effectiveness received percentage LƓƭƷźƷǒƷĻ Overall value by Overall 9/ Westlake's Value Parks/trails/open Overall {ƚǒƩĭĻʹ ©2022 ETC Institute 23 (2022) Page nt Survey ) Reside 82% knows 2017 77% 75% 74% and don't 71% of Westlake 70% 70% 67% 65% 2022 2011 56% 56% 56% 56% (excluding Westlake scale Findings Report: Town of point 5 a 2011) on Town 5 2011 2011 vs. or in in Communications 4 a the as asked asked in 2017 Not 0% with item Μ Not 0%20%40%60%80%100% the vs. input efforts rated website ĻƭƷƌğƉĻͲ informed public who youmedia for Town's (2022 ΛЋЉЋЋ communications keep the social to Engagement Satisfaction of Wire of provided respondents use Town of of the 5źƩĻĭƷźƚƓCźƓķĻƩ Westlake Usefulness Ease by the Citizen Trends: of Opportunities percentage LƓƭƷźƷǒƷĻ Efforts by 9/ Usefulness {ƚǒƩĭĻʹ ©2022 ETC Institute 24 (2022) Page nt Survey ) Reside 84% 82% knows 75% 75%20172009 74% don't of Westlake 2009) 70% 66% vs. 2022 (excluding 53% Recreation scale Findings Report: Town 2017 point and 5 vs. a on 5 or Parks 2009 4 in a (2022 as asked with item Μ Not the 0%20%40%60%80%100% Park trails rated ĻƭƷƌğƉĻͲ spaces Westlake and who open of ΛЋЉЋЋ Glenwyck parks and Satisfaction owned respondents Town of accessible Town 5źƩĻĭƷźƚƓCźƓķĻƩ streetscaping of the of publicly Trends: of percentage in LƓƭƷźƷǒƷĻ by 9/ Maintenance Number Maintenance {ƚǒƩĭĻʹ ©2022 ETC Institute 25 (2022) Page 90% nt Survey ) 83% 83% Reside 78% 77% knows 77% 75% 73% 20172009 don't of Westlake 66% 2009) 63%63% 61% 60% vs. 55% 2022 53% (excluding Services scale Findings Report: Town 2017 point 5 vs. a Utility on 20092009 2009 5 inin in or 4 a (2022 with askedasked asked as NotNot Not 0%20%40%60%80%100% item Μ off pro the service run and servicesservices services rated ĻƭƷƌğƉĻͲ Westlake water utility who disposal removal Satisfaction collection of ΛЋЉЋЋ storm water conservation item waste bulkywater respondents manage Town (drinking) of to and hazardous of trash/recycling Trends: 5źƩĻĭƷźƚƓCźƓķĻƩ promote Town the waste to the Quality percentage in LƓƭƷźƷǒƷĻ Yard by Household Residential by efforts 9/ Efforts Town {ƚǒƩĭĻʹ ©2022 ETC Institute 26 (2022) Page nt Survey ) 93% Reside 89% knows 20172011 83% 82% don't of Westlake 2011) 81% vs. 2022 Service 71% (excluding scale Findings Report: Town 2017 point 5 vs. a on Customer 5 or 4 a (2022 as with item Μ the rated ĻƭƷƌğƉĻͲ Westlake who 20%40%60%80%100% of ΛЋЉЋЋ Satisfaction respondents Town of 0% 5źƩĻĭƷźƚƓCźƓķĻƩ Trends: the StaffStaff of of percentage in LƓƭƷźƷǒƷĻ by 9/ Friendliness Accessibility {ƚǒƩĭĻʹ ©2022 ETC Institute 27 (2022) Page 100% 99% 98% 96% 96% 95%95% 95% 94% 93% nt Survey 93% 92% 92% 92% 91% 90%90% 88% 86% Reside 86% 85% 85% 82% 2013) 79% ͻźƒƦƚƩƷğƓƷͼ 78% 77% the or 74% 20172013 of Westlake 71% vs. in 66% 65% 64% 2022 important" 55% 2017 "very Findings Report: Town vs. 44% Reasons 39% 32% źƒƦƚƩƷğƓƷͲͼ 28% (2022 Various "extremely of wasΜ item Westlake 0%20%40%60%80%100% the life ĻƭƷƌğƉĻͲ feel to of safety felt airport schools schools available Academy highways town standards who subdivision ΛЋЉЋЋ community DFW public Quality of public to private of Importance Small major your housing to Move to of Westlake of other Sense Access to to development respondents Type Access Quality of 5źƩĻĭƷźƚƓCźƓķĻƩ Proximity rates/quality Access Trends: crime LƓƭƷźƷǒƷĻ appeal/high percentage Low 9/ Decision by Aesthetic {ƚǒƩĭĻʹ ©2022 ETC Institute 28 (2022) Page nt Survey 98% 98% 97% Reside Safe of Westlake VerySafe Westlake? Westlake in in Findings Report: Town ͻƭğŅĻͼ feel or 2009) safe" you vs. ͻǝĻƩǤ do feel 2017 who Μ safe vs. ĻƭƷƌğƉĻͲ how respondents of (2022 ΛЋЉЋЋ percentage Overall, by 5źƩĻĭƷźƚƓCźƓķĻƩ 0%20%40%60%80%100% 2022 20172009 LƓƭƷźƷǒƷĻ Trends: 9/ {ƚǒƩĭĻʹ ©2022 ETC Institute 29 (2022) Page nt Survey 97% 96% Reside live 88% to of Westlake ExcellentGood place 2011) Westlake ͻŭƚƚķͼ of vs. or Findings Report: Town 2015 Town ͻĻǣĭĻƌƌĻƓƷδ an vs. as the Town of the (2017 Μ rated who Live Ratings ĻƭƷƌğƉĻͲ to ΛЋЉЋЋ respondents of Overall Place a 5źƩĻĭƷźƚƓCźƓķĻƩ As percentage 0%20%40%60%80%100% by Trends: LƓƭƷźƷǒƷĻ 2022 20172011 9/ {ƚǒƩĭĻʹ ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 30 Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 31 32 (2022) Page nt Survey Reside of Westlake Findings Report: Town ©2022 ETC Institute 33 (2022) Page nt Survey 89% 88% 86% Reside 85% 83% 80% TexasU.S. 78% 74% U.S of Westlake 67% 64% the knows) scale Westlake don't vs. point 53% 51%51%51% 5 Findings Report: Town a Categories 44% on 43% 42% 5 41%41% (excluding Texas 38% or 37%37% 4 34% vs. 30%30% 29% item Major 26% dissatisfied" the "very rated with was who 1 Westlake and 0%20%40%60%80%100% respondents fees Town satisfied" of efforts streets services services and by ordinances "very Satisfaction Town Services safety and of communication dollars was 5 provided percentage tax preparedness bypublic Towncodes governmental ofCity ofof where of service Town Overall from Maintenance spaces/streetscaping/facilites Institute Quality quality emergency of ETC customer Enforcement Effectiveness received Overall 2022 Overall Westlake's Value Parks/trails/open Source: ©2022 ETC Institute 34 (2022) Page nt Survey Reside TexasU.S. of Westlake knows) 65% scale Westlake don't point 56%56%56% 5 Findings Report: Town a U.S 49% on 47%47% 5 (excluding 44% 43% or the 42% 4 40% Communication vs. item 34% dissatisfied" the with "very rated Texas was who 20%40%60%80%100% 1 vs. and respondents satisfied" of 0% Satisfaction "very input Westlake efforts website was informed 5 percentage public media by forTown's where residents the Overall social of of Institute keep provided use to ETC of Usefulness 2022 Ease efforts Opportunities Town Source: ©2022 ETC Institute 35 (2022) Page nt Survey Reside 83% TexasU.S. of Westlake 71% 69% knows) 63% Westlake scale don't 55% point Services 51% 5 Findings Report: Town U.S a 46% on 5 42%42% (excluding the or 4 Utility vs. item dissatisfied" the with "very rated Texas was who 1 vs. and 0%20%40%60%80%100% respondents off satisfied" of run service service Satisfaction "very Westlake water was disposal 5 percentage collection by storm waste where Overall Institute manage to ETC trash/recycling hazardous town 2022 by Household Residential Efforts Source: ©2022 ETC Institute 36 (2022) Page nt Survey 98% 97% Reside TexasU.S. knows) of Westlake Westlake don't scale 68% point (excluding 4 Findings Report: Town U.S a 61% on 2 ͻƦƚƚƩͼ Liveability the or or 1 50% vs. item 45% unsafe" with the "very rated Texas was 4 who vs. and respondents Satisfaction ͻĻǣĭĻƌƌĻƓƷͼ of or Westlake safe" percentage 0%20%40%60%80%100% "very Overall by live was 1 safety to of Institute place where ETC as feeling 2022 rating Overall Overall Source: ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 37 Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 38 Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 39 Page 40 459 128 Rank I-S Rating - 54 0.16630.11130.036060.031970.03000.019 Rating Satisfaction Importance 10.0810360.062950.036923840.017610 1110 Rank Satisfaction Findings Report: Town of Westlake Resident Survey (2022) %%%%%%% %348 606489%80%867685% Satisfaction 246887587 10 Most Rank Important ` %%%%%% % 4%1178%70.008811 8% 423173%131%322142712%9 21 Most Important The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item. Respondents were asked to identifythe items they thought should be the Town's top priorities.The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied. s s s n /facilitie s s g s service preparedness effort y y enc g overnment services provided g of public safet of maintenance of Town street of yyy 2022 Importance-Satisfaction Rating Major Categories of Town Services Town of Westlake Category of Service Value of Westlake Academy to the TowQualitEffectiveness of communication by the TownWestlake's emerQuality of enforcement of codes & ordinanceParks/trails/open spaces/streetscapin Qualit Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)Most Important %: Satisfaction %:© 2022 DirectionFinder by ETC Institute High Priority (IS .10-.20)Value you receive from your tax & fee Medium Priority (IS <.10)QualitQuality of customer serviceQuality of utility services ©2022 ETC Institute 41 (2022)noifsi tcatasnaem Page nt Survey Reside services Satisfaction Satisfaction survey) Importance the safety Town Emphasis to Improvement of Westlake Higher the public to for of importance/lower importance/higher Town respondents Quality Academy Continued by higher the Matrix fees higher & by Survey given tax Findings Report: Town Westlake of Opportunities your Services ratings Value from communication of receive Resident Satisfaction Town Assessment you and Rating of EffectivenessValue of importance importance Westlake streets mean mean of enforcement Town the Importance ordinances Satisfaction of of efforts& Categories service from Quality codes Town customer maintenance of preparedness deviations of Major show Quality 2022 provided Quality spaces/ services emergency Importance Satisfaction graph Satisfaction services utility the of on Expectations Westlake's (2022) streetscaping/facilities Quality Parks/trails/open government (points Important Importance of importance/higher importance/lower Institute lower Less Exceeded lower ETC Lower Quality gnitaR noitcafsitaS Source: ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 42 Resident Survey of Westlake (2022) Findings Report: Town Q1.PleaserateyourlevelofsatisfactionwiththefollowingmajorcategoriesofservicesprovidedbytheTownof Westlake VeryVery SatisfiedNeutralDissatisfied5ƚƓƷKnow SatisfiedDissatisfied Q101.Overallqualityofpublic safetyservices(police,fire,and58.1%27.5%6.9%2.5%1.3%3.7% emergencymedical) Q102.Overalleffortsbythe Towntoensurethecommunityis44.4%31.3%12.5%1.3%1.3%9.2% preparedforemergencies Q103.Overallqualityof 48.8%39.4%6.9%4.4%0.6%0.0% maintenanceofTownstreets Q104.Overalleffectivenessof 36.9%41.9%10.0%6.3%3.8%1.1% communicationbytheTown Q105.Overallqualityofutility 34.4%40.0%13.1%4.4%6.3%1.8% services Q106.Overallqualityofparks, trails,openspaces,streetscaping,45.0%38.8%10.6%1.9%1.9%1.8% andfacilities Q107.Overallqualityof 37.5%41.3%8.1%2.5%2.5%8.1% customerservice Q108.Overallqualityof enforcementofcodesand30.0%38.8%20.6%1.3%1.9%7.4% ordinances Q109.Overallqualityof governmentservicesprovidedby33.8%39.4%11.3%7.5%1.9%6.1% theTownofWestlake Q110.Overallvalueyoureceive 25.6%38.1%21.3%11.3%3.1%0.6% fromyourtaxdollarsandfees Q111.OverallvalueofWestlake 34.4%16.9%15.6%12.5%5.6%15.0% AcademytotheTown Page 43 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q1.PleaserateyourlevelofsatisfactionwiththefollowingmajorcategoriesofservicesprovidedbytheTownof Westlake(withoutͻķƚƓƷƉƓƚǞͼΜ VeryVery SatisfiedNeutralDissatisfied SatisfiedDissatisfied Q101.Overallqualityofpublic safetyservices(police,fire,and60.3%28.6%7.2%2.6%1.3% emergencymedical) Q102.Overalleffortsbythe Towntoensurethecommunityis48.9%34.5%13.8%1.4%1.4% preparedforemergencies Q103.Overallqualityof 48.8%39.4%6.9%4.4%0.6% maintenanceofTownstreets Q104.Overalleffectivenessof 37.3%42.4%10.1%6.4%3.8% communicationbytheTown Q105.Overallqualityofutility 35.0%40.7%13.3%4.5%6.4% services Q106.Overallqualityofparks, trails,openspaces,streetscaping,45.8%39.5%10.8%1.9%1.9% andfacilities Q107.Overallqualityof 40.8%44.9%8.8%2.7%2.7% customerservice Q108.Overallqualityof enforcementofcodesand32.4%41.9%22.2%1.4%2.1% ordinances Q109.Overallqualityof governmentservicesprovidedby36.0%42.0%12.0%8.0%2.0% theTownofWestlake Q110.Overallvalueyoureceive 25.8%38.3%21.4%11.4%3.1% fromyourtaxdollarsandfees Q111.OverallvalueofWestlake 40.5%19.9%18.4%14.7%6.6% AcademytotheTown Page 44 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q2.WhichTHREEoftheserviceslistedinQuestion1areMOSTIMPORTANTtoyou Q2.TopChoiceNumberPercent 01.Overallqualityofpublicsafetyservices(police,fire,and emergencymedical)6843% 02.OveralleffortsbytheTowntoensurethecommunityisprepared foremergencies00% 03.OverallqualityofmaintenanceofTownstreets11% 04.OveralleffectivenessofcommunicationbytheTown21% 05.Overallqualityofutilityservices96% 06.Overallqualityofparks,trails,openspaces,streetscaping,and facilities85% 07.Overallqualityofcust omerservice11% 08.Overallqualityofenforcementofcodesandordinances11% 09.OverallqualityofgovernmentservicesprovidedbytheTownof Westlake43% 10.Overallvalueyoureceivefromyourtaxdollarsandfees96% 11.OverallvalueofWestlakeAcademytotheTown4931% None85% GrandTotal160100% Page 45 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q2.WhichTHREEoftheserviceslistedinQuestion1areMOSTIMPORTANTtoyou Q2.SecondChoiceNumberPercent 01.Overallqualityofpublicsafetyservices(police,fire,and emergencymedical)3421% 02.OveralleffortsbytheTowntoensurethecommunityisprepared foremergencies2818% 03.OverallqualityofmaintenanceofTownstreets159% 04.OveralleffectivenessofcommunicationbytheTown64% 05.Overallqualityofutilityservices159% 06.Overallqualityofparks,trails,openspaces,streetscaping,and facilities1912% 07.Overallqualityofcust omerservice21% 08.Overallqualityofenforcementofcodesandordinances64% 09.OverallqualityofgovernmentservicesprovidedbytheTownof Westlake43% 10.Overallvalueyoureceivefromyourtaxdollarsandfees1610% 11.OverallvalueofWestlakeAcademytotheTown64% None96% GrandTotal160100% Page 46 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q2.WhichTHREEoftheserviceslistedinQuestion1areMOSTIMPORTANTtoyou Q2.ThirdChoiceNumberPercent 01.Overallqualityofpublicsafetyservices(police,fire,andemergency medical)159% 02.OveralleffortsbytheTowntoensurethecommunityisprepared foremergencies159% 03.OverallqualityofmaintenanceofTownstreets1711% 04.OveralleffectivenessofcommunicationbytheTown117% 05.Overallqualityofutilityservices117% 06.Overallqualityofparks,trails,openspaces,streetscaping,and facilities2214% 07.Overallqualityofcust omerservice32% 08.Overallqualityofenforcementofcodesandordinances43% 09.OverallqualityofgovernmentservicesprovidedbytheTownof Westlake138% 10.Overallvalueyoureceivefromyourtaxdollarsandfees2415% 11.OverallvalueofWestlakeAcademytotheTown117% None149% GrandTotal160100% Page 47 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q3.PleaserateyourlevelofsatisfactionwitheachofthefollowingtypesofservicesprovidedbytheTown VeryVery SatisfiedNeutralDissatisfied5ƚƓƷKnow SatisfiedDissatisfied Q301.Effortstokeepyou informedaboutCouncil 26.3%36.3%17.5%15.6%1.3%3.0% meetings,Townprojects,issues, andevents Q302.Usefulnessofthe 26.3%36.9%18.1%2.5%1.3%14.9% WestlakeWirecommunications Q303.Usefulnessofsocialmedia 18.1%26.9%28.1%6.3%0.6%20.0% efforts Q304.EaseofuseoftheTown's 14.4%33.8%30.0%5.6%3.1%13.1% website Q305.Opportunitiesprovided 19.4%30.6%25.0%11.9%3.1%10.0% forresidentinput Q306.MaintenanceofTown 16.3%27.5%18.1%4.4%0.0%33.7% ownedGlenwyckPark Q307.Numberofpublicly 32.5%38.1%17.5%5.0%1.3%5.6% accessibleparksandtrails Q308.Maintenanceof 40.0%40.6%9.4%5.6%0.6%3.8% streetscapingandopenspaces Q309.Residential 36.3%46.3%10.0%5.0%2.5%0.0% trash/recyclingcollectionservices Q310.Yardwasteandbulkyitem 25.6%45.0%15.0%5.0%1.3%8.1% removalservices Q311.Towneffortstopromote waterconservationandprotect20.6%35.6%21.9%5.0%1.9%15.0% waterresources Q312.Householdhazardous 14.4%27.5%23.8%8.8%1.9%23.6% wastedisposalservice Q313.EffortsbytheTownto 17.5%31.3%19.4%7.5%1.9%22.4% managestormwaterrunoff Page 48 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q3.PleaserateyourlevelofsatisfactionwitheachofthefollowingtypesofservicesprovidedbytheTown (Continued) VeryVery SatisfiedNeutralDissatisfied5ƚƓƷKnow SatisfiedDissatisfied Q314.Qualityof(drinking)water 28.8%44.4%15.0%4.4%1.9%5.6% utilityservices Q315.FriendlinessofStaff48.1%36.3%8.8%1.9%0%5.0% Q316.AccessibilityofStaff43.8%32.5%12.5%5.0%0.6%5.6% Q317.Overallbuildingson 18.1%18.1%17.5%9.4%14.4%22.5% WestlakeAcademyCampus Q318.Useofportablebuildings 6.9%8.8%22.5%9.4%25.6%26.9% onWestlakeAcademyCampus Page 49 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q3.PleaserateyourlevelofsatisfactionwitheachofthefollowingtypesofservicesprovidedbytheTown(without ͻķƚƓƷƉƓƚǞͼΜ VeryVery SatisfiedNeutralDissatisfied SatisfiedDissatisfied Q301.Effortstokeepyou informedaboutCouncil 27.1%37.4%18.0%16.1%1.3% meetings,Townprojects,issues, andevents Q302.Usefulnessofthe 30.9%43.4%21.3%2.9%1.5% WestlakeWirecommunications Q303.Usefulnessofsocialmedia 22.6%33.6%35.1%7.9%0.8% efforts Q304.EaseofuseoftheTown's 16.6%38.9%34.5%6.4%3.6% website Q305.Opportunitiesprovided 21.6%34.0%27.8%13.2%3.4% forresidentinput Q306.MaintenanceofTown 24.6%41.5%27.3%6.6%0.0% ownedGlenwyckPark Q307.Numberofpublicly 34.4%40.4%18.5%5.3%1.4% accessibleparksandtrails Q308.Maintenanceof 41.6%42.2%9.8%5.8%0.6% streetscapingandopenspaces Q309.Residential 36.3%46.3%10.0%5.0%2.5% trash/recyclingcollectionservices Q310.Yardwasteandbulkyitem 27.9%49.0%16.3%5.4%1.4% removalservices Q311.Towneffortstopro mote waterconservationandprotect24.2%41.9%25.8%5.9%2.2% waterresources Q312.Householdhazardous 18.8%36.0%31.2%11.5%2.5% wastedisposalservice Q313.EffortsbytheTownto 22.6%40.3%25.0%9.7%2.4% managestormwaterrunoff Page 50 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q3.PleaserateyourlevelofsatisfactionwitheachofthefollowingtypesofservicesprovidedbytheTown (Continued)(withoutͻķƚƓƷƉƓƚǞͼΜ VeryVery SatisfiedNeutralDissatisfied SatisfiedDissatisfied Q314.Qualityof(drinking)water 30.5%47.0%15.9%4.7%2.0% utilityservices Q315.FriendlinessofStaff50.6%38.2%9.3%2.0%0.0% Q316.AccessibilityofStaff46.4%34.4%13.2%5.3%0.6% Q317.Overallbuildingson 23.4%23.4%22.6%12.1%18.6% WestlakeAcademyCampus Q318.Useofportablebuildings 9.4%12.0%30.7%12.8%35.0% onWestlakeAcademyCampus Page 51 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q4.PleaseindicatehowimportantthefollowingissueswereinyourdecisiontomovetotheTownofWestlake ExtremelyVeryNot5ƚƓƷ ImportantLessImportant ImportantImportantImportantKnow Q401.Senseofcommunity28.8%37.5%24.4%5.0%1.3%3.0% Q402.Qualityoflife63.8%25.6%10.0%0.0%0.0%0.6% Q403.Smalltownfeel40.6%35.0%17.5%5.6%1.3%0.0% Q404.Aestheticappealand 60.0%24.4%10.0%5.0%0.0%0.6% highdevelopmentstandards Q405.WestlakeAcademy48.8%13.8%11.3%3.8%15.6%6.7% Q406.Accesstootherpublic schools(Keller,Northwestor24.4%15.0%22.5%15.6%17.5%5.0% CarrollISD) Q407.Proximitytoprivate 10.0%8.8%16.9%23.1%33.1%8.1% schools Q408.Lowcrime 71.9%19.4%6.9%0.6%0.0%1.2% rates/qualityofpublicsafety 41.3%30.6%21.9%3.8%1.3%1.1% Q409.AccesstoDFWairport Q410.Accesstomajor 39.4%31.3%23.8%4.4%0.6%0.5% highways Q411.Typeofhousing 56.9%27.5%11.3%3.1%1.3%0.0% available Q412.Qualityofyour 69.4%20.6%7.5%1.9%0.6%0.0% subdivision Page 52 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q4.PleaseindicatehowimportantthefollowingissueswereinyourdecisiontomovetotheTownofWestlake (withoutͻķƚƓƷƉƓƚǞͼΜ ExtremelyVeryNot ImportantLessImportant ImportantImportantImportant Q401.Senseofcommunity29.7%38.7%25.2%5.2%1.3% Q402.Qualityoflife64.2%25.8%10.1%0.0%0.0% Q403.Smalltownfeel40.6%35.0%17.5%5.6%1.3% Q404.Aestheticappealand 60.4%24.5%10.1%5.0%0.0% highdevelopmentstandards Q405.WestlakeAcademy52.3%14.8%12.1%4.1%16.7% Q406.Accesstootherpublic schools(Keller,Northwestor25.7%15.8%23.7%16.4%18.4% CarrollISD) Q407.Proximitytoprivate 10.9%9.6%18.4%25.1%36.0% schools Q408.Lowcrime 72.8%19.6%7.0%0.6%0.0% rates/qualityofpublicsafety 41.8%30.9%22.1%3.8%1.3% Q409.AccesstoDFWairport Q410.Accesstomajor 39.6%31.5%23.9%4.4%0.6% highways Q411.Typeofhousing 56.8%27.5%11.3%3.1%1.3% available Q412.Qualityofyour 69.4%20.6%7.5%1.9%0.6% subdivision Page 53 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q5.WhichTHREEofthereasonslistedinQuestion4aretheMOSTIMPORTANT reasonswhyyouwillstayinWestlakeforthenext5years Q5.TopChoiceNumberPercent 01.Senseofcommunity74% 02.Qualityoflife3623% 03.Smalltownfeel85% 04.Aestheticappealandhighdevelopmentstandards96% 05.WestlakeAcademy4528% 06.Accesstootherpublicschools(Keller,NorthwestorCarroll ISD)43% 07.Proximitytoprivateschools00% 08.Lowcrimerates/qualityofpublicsafety2113% 09.AccesstoDFWairport11% 10.Accesstomajorhighways00% 11.Typeofhousingavailable21% 12.Qualityofyoursubdivision2314% None43% GrandTotal160100% Page 54 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q5.WhichTHREEofthereasonslistedinQuestion4aretheMOSTIMPORTANT reasonswhyyouwillstayinWestlakeforthenext5years Q5.SecondChoiceNumberPercent 01.Senseofcommunity74% 02.Qualityoflife3119% 03.Smalltownfeel1811% 04.Aestheticappealandhighdevelopmentstandards2415% 05.WestlakeAcademy96% 06.Accesstootherpublicschools(Keller,NorthwestorCarroll ISD)32% 07.Proximitytoprivateschools00% 08.Lowcrimerates/qualityofpublicsafety1912% 09.AccesstoDFWairport159% 10.Accesstomajorhighways53% 11.Typeofhousingavailable106% 12.Qualityofyoursubdivision159% None43% GrandTotal160100% Page 55 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q5.WhichTHREEofthereasonslistedinQuestion4aretheMOSTIMPORTANT reasonswhyyouwillstayinWestlakeforthenext5years Q5.ThirdChoiceNumberPercent 01.Senseofcommunity96% 02.Qualityoflife2113% 03.Smalltownfeel138% 04.Aestheticappealandhighdevelopmentstandards2314% 05.WestlakeAcademy74% 06.Accesstootherpublicschools(Keller,NorthwestorCarroll ISD)32% 07.Proximitytoprivateschools11% 08.Lowcrimerates/qualityofpublicsafety2516% 09.AccesstoDFWairport96% 10.Accesstomajorhighways106% 11.Typeofhousingavailable128% 12.Qualityofyoursubdivision2113% None64% GrandTotal160100% Q6.DoanychildreningradesK12liveinyourhome Q6.DoanychildreningradesK12liveinyourhomeNumberPercent Yes7043.8% No8855.0% NotProvided21.3% Total160100.0% Page 56 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q6a.DoanyofthesechildrencurrentlyattendWestlakeAcademy Q6a.DoanyofthesechildrencurrentlyattendWestlake AcademyNumberPercent Yes5635.0% No148.8% NotProvided9056.3% Total160100.0% Q6. Page 57 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q7.AstheTownCouncilisconsideringfuturefacilitiesontheWestlake Academycampus,wouldyoubewillingtoparticipatein meetings/conversationsaboutthistopic Q7.AstheTownCouncilisconsideringfuturefacilities ontheWestlakeAcademycampus,wouldyoubewilling toparticipateinmeetings/conversationsaboutthistopicNumberPercent Yes8452.5% No7647.5% Total160100.0% Page 58 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q8.FromwhichofthefollowingsourcesdoyoucurrentlyreceiveinformationabouttheTownof Westlake Q8.Fromwhichofthefollowingsourcesdoyoucurrentlyreceiveinformationabout theTownofWestlakeNumberPercent 03.SimplyWestlakeMagazine12376.9% 07.Enclosureinyourutilitybill3622.5% 09.TheƚǞƓƭwebsite(Westlaketx.org)6641.3% 11.Towncommunicationsinthemail6339.4% 14.Lifein76262Magazine4427.5% 04.Theemailnewsletter(WestlakeWire)9056.3% 08.Friendsand/orfamily8855.0% 01.TheTown'sFacebookpage5131.9% 15.MetroportMessengernewspaper116.9% 12.Homeowner/neighborhoodassociation(vianewsletter,website,socialmedia, etc.)3421.3% 05.TheTown'sInstagrampage159.4% 13.Nextdoor(theneighborhoodsocialnetwork)1811.3% 02.TheTown'sTwitteraccount128% 10.PublicMeetings3522% 06.TheTownubechannel53% 'sYouT Page 59 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q9.WhichTHREEofthesourcesinQuestion8aretheMOSTPREFERREDwaysforyouto receiveinformationabouttheTownofWestlake Q9.TopChoiceNumberPercent 01.TheTown'sFacebookpage2516% 02.TheTown'sTwitteraccount32% 03.SimplyWestlakeMagazine1610% 04.Theemailnewsletter(WestlakeWire)6943% 05.TheTown'sInstagrampage53% 06.TheTown'sYouTubechannel00% 07.Enclosureinyourutilitybill32% 08.Friendsand/orfamily53% 09.TheTownƭwebsite(Westlaketx.org)74% 10.PublicMeetings21% 11.Towncommunicationsinthemail64% 12.Homeowner/neighborhoodassociation(vianewsletter,website, socialmedia,etc.)21% 13.Nextdoor(theneighborhoodsocialnetwork)00% 14.Lifein76262Magazine21% 15.MetroportMessengernewspaper00% None159% GrandTotal160100% Page 60 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q9.WhichTHREEofthesourcesinQuestion8aretheMOSTPREFERREDwaysforyouto receiveinformationabouttheTownofWestlake Q9.SecondChoiceNumberPercent 01.TheTown'sFacebookpage106% 02.TheTown'sTwitteraccount32% 03.SimplyWestlakeMagazine2314% 04.Theemailnewsletter(WestlakeWire)1912% 05.TheTown'sInstagrampage32% 06.TheTown'sYouTubechannel11% 07.Enclosureinyourutilitybill74% 08.Friendsand/orfamily96% 09.TheTownƭwebsite(Westlaketx.org)3119% 10.PublicMeetings21% 11.Towncommunicationsinthemail1610% 12.Homeowner/neighborhoodassociation(vianewsletter,website, socialmedia,etc.)53% 13.Nextdoor(theneighborhoodsocialnetwork)21% 14.Lifein76262Magazine53% 15.MetroportMessengernewspaper11% None2314% GrandTotal160100% Page 61 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q9.WhichTHREEofthesourcesinQuestion8aretheMOSTPREFERREDwaysforyouto receiveinformationabouttheTownofWestlake Q9.ThirdChoiceNumberPercent 01.TheTown'sFacebookpage32% 02.TheTown'sTwitteraccount43% 03.SimplyWestlakeMagazine1711% 04.Theemailnewsletter(WestlakeWire)85% 05.TheTown'sInstagrampage53% 06.TheTown'sYouTubechannel21% 07.Enclosureinyourutilitybill74% 08.Friendsand/orfamily85% 09.TheTownƭwebsite(Westlaketx.org)2113% 10.PublicMeetings159% 11.Towncommunicationsinthemail2113% 12.Homeowner/neighborhoodassociation(vianewsletter,website, socialmedia,etc.)21% 13.Nextdoor(theneighborhoodsocialnetwork)32% 14.Lifein76262Magazine85% 15.MetroportMessengernewspaper32% None3321% GrandTotal160100% Page 62 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q10.Whichofthefollowingelectronicsourcesofinformationareyoucurrentlyusingfor yourpersonaluse Q10.Whichofthefollowingelectronicsourcesofinformationareyou currentlyusingforyourpersonaluseNumberPercent YouTube3723.1% Textmessages14087.5% Email15596.9% TheInternet(generaluse)11571.9% Twitter3018.8% Podcasts3320.6% Facebook8553.1% Instagram5735.6% Snapchat95.6% Nextdoor3924.4% Other63.8% TikTok74.4% Noneoftheabove11% Q10. Page 63 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q11.Overall,howsafedoyoufeelintheTownofWestlake Q11.Overall,howsafedoyoufeelintheTownof WestlakeNumberPercent VerySafe11773.1% Safe3924.4% Unsafe31.9% NotProvided10.6% Total160100.0% Q12.Overall,howwouldyouratetheTownofWestlakeasaplacetolive Q12.Overall,howwouldyouratetheTownofWestlake asaplacetoliveNumberPercent Excellent12276.3% Good3320.6% Average31.9% Poor10.6% NotProvided10.6% Total160100.0% Page 64 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q13.HowmanyyearshaveyoulivedinWestlake? Q13.HowmanyyearshaveyoulivedinWestlake?NumberPercent 5orless5735.6% 6to104628.8% 11to152415.0% 16to20116.9% 21to3074.4% 31+74.4% NotProvided85.0% Total160100.0% Q14.Inwhichsubdivisiondoyoulive Q14.InwhichsubdivisiondoyouliveNumberPercent StagecoachHills1710.6% Vaquero7144.4% TerraBella31.9% WyckHill42.5% Granada159.4% Entrada31.9% GlenwyckFarms3220.0% MahoteaBoone53.1% CarlyleCourt10.6% Other/NotProvided95.6% Total160100.0% Page 65 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town Q15.Gender: Q15.Gender:NumberPercent Male15046.9% Female15849.4% NotProvided123.8% Total320100.0% Page 66 ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) ©2022 ETC InstitutePage 67 Resident Survey of Westlake (2022) Findings Report: Town Dear Westlake Resident, It is that time when the Town of Westlake is again seeking feedback about the quality of our municipal services, which are provided to our residents. We are proud to present to you the 2022 DirectionFinder survey. The feedback received from your response is critical to the municipality in shaping our goals, evaluating our services, and uncovering the most important issues for you and your family. If you have not previously participated, we encourage you to take a moment to provide us with your responses. If you have completed this survey in years past, please know that we thank you for your continued participation in this effort and are looking forward to hearing from you again. This year marks the seventh administration of this survey and you may notice some changes. Every time we conduct this process, we strive to improve it and help the response and feedback flow quickly and easily. We have added a few special interest items and reduced the overall number of feedback questions in order to help streamline this process. Because we appreciate your time, we are also pleased to offer the survey in an online format for all residents. We hope this courtesy will provide our busy residents with a convenient option for providing the Town with your input. Please take a few minutes to complete the enclosed survey. Please answer any and all questions as accurately as possible and if you feel it is appropriate, use the comment space provided at the end of the survey for any further information you would like us to know. If you would like to access the survey online in lieu of completing this paper copy, you can find it at: Westlake2022survey.org Please return your completed paper survey in the enclosed postage-paid envelope to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 If you have any questions, please contact Jarrod Greenwood, Deputy Town Manager, at (817) 490-5717, or via email at jgreenwood@westlake-tx.org. Thank you for helping us set our community apart and providing us with the much-needed insight only you can bring! AmandaDeGan Town Manager/Superintendent Westlake Academy 1500 Solana Blvd., Building 7, Suite 7200 Westlake, Texas 76262 www.westlake-tx.org 817-430-0941 Fax: 817-430-1812 Page 68 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town 2022 Town of Westlake Resident Survey 1.Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. Very Very Satisfied Neutral Dissatisfied Don't Know How satisfied are you with the... Satisfied Dissatisfied Overall quality of public safety services (police, fire, and 01. 5 4 3 2 1 9 emergency medical) Overall efforts by the Town to ensure the community is 02. 5 4 3 2 1 9 prepared for emergencies 03. Overall quality of maintenance of Town streets 5 4 3 2 1 9 04. Overall effectiveness of communication by the Town 5 4 3 2 1 9 05. Overall quality of utility services 5 4 3 2 1 9 Overall quality of parks, trails, open spaces, 06. 5 4 3 2 1 9 streetscaping, and facilities 07. Overall quality of customer service 5 4 3 2 1 9 08. Overall quality of enforcement of codes and ordinances 5 4 3 2 1 9 Overall quality of government services provided by the 09. 5 4 3 2 1 9 Town of Westlake 10. Overall value you receive from your tax dollars and fees 5 4 3 2 1 9 11. Overall value of Westlake Academy to the Town 5 4 3 2 1 9 2.Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? \[Write in your answers below using the numbers from the list in Question 1.\] 1st: ____ 2nd: ____ 3rd: ____ 3.Satisfaction with Specific Types of Services Provided by the Town. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. Very Very Satisfied Neutral Dissatisfied Don't Know How satisfied are you with the... Satisfied Dissatisfied Communications & Citizen Engagement Efforts to keep you informed about Council meetings, 01 5 4 3 2 1 9 Town projects, issues, and events 02. Usefulness of the Westlake Wire communications 5 4 3 2 1 9 03. Usefulness of social media efforts 5 4 3 2 1 9 04. Ease of use of the Town's website 5 4 3 2 1 9 05. Opportunities provided for resident input 5 4 3 2 1 9 Parks & Recreation Services 06. Maintenance of Town-owned Glenwyck Park 5 4 3 2 1 9 07. Number of publicly-accessible parks and trails 5 4 3 2 1 9 08. Maintenance of streetscaping and open spaces 5 4 3 2 1 9 Utility Services 09. Residential trash/recycling collection services 5 4 3 2 1 9 10. Yard waste and bulky item removal services 5 4 3 2 1 9 Town efforts to promote water conservation and protect 11. 5 4 3 2 1 9 water resources 12. Household hazardous waste disposal service 5 4 3 2 1 9 13. Efforts by the Town to manage storm water run-off 5 4 3 2 1 9 14. Quality of (drinking) water utility services 5 4 3 2 1 9 Page 69 ©2022 ETC Institute Findings Report: Town of Westlake Resident Survey (2022) Resident Survey Very of Westlake (2022) Findings Report: Town Very Satisfied Neutral Dissatisfied Don't Know Customer Service Satisfied Dissatisfied 15. Friendliness of Staff 5 4 3 2 1 9 16. Accessibility of Staff 5 4 3 2 1 9 Facilities 17. Overall buildings on Westlake Academy Campus 5 4 3 2 1 9 18. Use of portable buildings on Westlake Academy Campus 5 4 3 2 1 9 4.Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. Extremely Very Less Not Don't Important How important was... Important Important Important Important Know 01. Sense of community 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. Small town feel 5 4 3 2 1 9 04. Aesthetic appeal and high development standards 5 4 3 2 1 9 05. Westlake Academy5 4 3 2 1 9 06. Access to other public schools (Keller, Northwest or Carroll ISD) 5 4 3 2 1 9 07. Proximity to private schools 5 4 3 2 1 9 08. Low crime rates/quality of public safety 5 4 3 2 1 9 09. Access to DFW airport 5 4 3 2 1 9 10. Access to major highways 5 4 3 2 1 9 11. Type of housing available 5 4 3 2 1 9 12. Quality of your subdivision 5 4 3 2 1 9 5.Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? \[Write in your answers below using the numbers from the list in Question 4.\] 1st: ____ 2nd: ____ 3rd: ____ 6.Do any children in grades K-12 live in your home?____(1) Yes \[Answer 6a.\] ____(2) No \[Skip to 7.\] 6a. Do any of these children currently attend Westlake Academy? ____(1) Yes \[Skip to 7.\] ____(2) No \[Answer 6b.\] 6b. Where do your children go to school? _______________________________________________ 7.As the Town Council is considering future facilities on the Westlake Academy campus, would you be willing to participate in meetings/conversations about this topic? ____(1) Yes ____(2) No 8.From which of the following sources do you currently receive information about the Town of Westlake? \[Check all that apply.\] ____(01) The Town's Facebook page ____(09) The Town's website (Westlake-tx.org) ____(02) The Town's Twitter account ____(10) Public Meetings ____(11) Town communications in the mail ____(03) Simply Westlake Magazine ____(04) The email newsletter (Westlake Wire) ____(12) Homeowner/neighborhood association (via newsletter, ____(05) The Town's Instagram page website, social media, etc.) ____(06) The Town's YouTube channel ____(13) Nextdoor (the neighborhood social network) ____(07) Enclosure in your utility bill ____(14) Life in 76262 Magazine ____(15) Metroport Messenger newspaper ____(08) Friends and/or family Page 70 ©2022 ETC Institute Resident Survey of Westlake (2022) Findings Report: Town 9.Which THREE of the sources in Question 8 are the MOST PREFERRED ways for you to receive information about the Town of Westlake? \[Write-in your answers below using the numbers from the list in Question 8.\] 1st: ____ 2nd: ____ 3rd: ____ 10.Which of the following electronic sources of information are you currently using for your personal use? \[Check all that apply.\] ____(01) Facebook ____(06) Text messages ____(11) Nextdoor ____(02) Twitter ____(07) E-mail ____(12) Other: __________________________ ____(13) None of the above ____(03) YouTube ____(08) The internet (general use) ____(04) Instagram ____(09) Podcasts ____(05) Snapchat ____(10) TikTok 11.Overall, how safe do you feel in the Town of Westlake? ____(1) Very safe ____(2) Safe ____(3) Unsafe ____(4) Very unsafe ____(9) Don't know 12.Overall, how would you rate the Town of Westlake as a place to live? ____(1) Excellent ____(2) Good ____(3) Average ____(4) Poor ____(9) Don't know 13.How many years have you lived in Westlake?______ years 14.In which subdivision do you live? ____(01) Stagecoach Hills ____(05) Granada ____(09) Carlyle Court ____(02) Vaquero ____(06) Entrada ____(10) Other ____(03) Terra Bella ____(07) Glenwyck Farms ____(04) Wyck Hill ____(08) Mahotea Boone 15.Gender:____(1) Male ____(2) Female Optional: If you have any other comments or a question you would like to share with us, please write the information in the space provided below. This concludes the survey. Thank you for your time! Please return your completed document in the enclosed postage-paid envelope, addressed to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 Your response will remain completely confidential. The address information printed to the right will ONLY be used to help identify areas with specific needs. If your address is not correct, please provide the correct information. Thank You. Page 71 ©2022 ETC Institute