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Home My WebLink About2017 Resident Survey …helping organizations make better decisions since 1982 Submitted to the Town of Westlake, Texas ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 May 2017 Town of Westlake Resident Survey Findings Report Contents Executive Summary ....................................................................... i Section 1: Charts and Graphs ....................................................... 1 Section 2: Trend Analysis ............................................................ 17 Section 3: Importance‐Satisfaction Analysis .............................. 30 Section 4: Tabular Data .............................................................. 36 Section 5: Survey Instrument ..................................................... 72 Executive Summary Report Town of Westlake 2017 Resident Survey Executive Summary Purpose and Methodology During the spring of 2017, ETC Institute administered a Resident Survey for the Town of Westlake. The purpose of the survey was to gather input from citizens to help Town leaders make critical decisions concerning the allocation of Town resources, to measure the effectiveness of Town Services, and to help decide the future direction of the community. This was the sixth time the Town had administered the resident survey; the previous surveys were administered in 2009, 2010 2011, 2013, and 2015. The five‐page survey, cover letter and postage paid return envelope were mailed to a random sample of households in the Town of Westlake. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database. Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the on‐line version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Westlake from participating, everyone who completed the survey on‐line was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered on‐line with the addresses that were originally selected for the random sample. If the address from a survey completed on‐line did not match one of the addresses selected for the sample, the on‐line survey was not counted. The five‐page survey was administered to a random sample of 174 households in the Town. The results for the random sample of 174 households have a 95% level of confidence with a precision of at least +/‐ 7.4%. This summary report contains: a summary of the methodology for administering the survey and major findings charts showing the overall results for most questions on the survey trend analysis importance‐satisfaction analysis tabular data that show the results for each question on the survey a copy of the survey instrument. Page i Executive Summary Report The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Westlake with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflects the utilization and awareness of Town services, the percentage of “don’t know” responses has been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.” Overall Satisfaction Eighty‐one percent (81%) of residents, who had an opinion, were “very satisfied” or “satisfied” with the overall quality of government services provided by Westlake; 11% were neutral and 7% were dissatisfied. The highest levels of satisfaction with Town services, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of public safety services (94%), the Town’s emergency preparedness efforts (89%), and the overall quality of parks, trails, open spaces, streetscaping, and facilities (82%). Composite Customer Satisfaction Index. To objectively assess the change in overall satisfaction with Town services from 2009, ETC Institute developed a Composite Customer Satisfaction Index for the Town. The Composite Satisfaction Index is derived from the mean rating given for all major categories of Town services that are assessed on the survey in 2009, 2010, 2011, 2013, 2015 and 2017. The index is calculated by dividing the mean rating for the current year by the mean rating for the base‐year (year 2009) and then multiplying the result by 100. As the chart below shows, the Composite Customer Satisfaction Index for Westlake has increased by 21 points since 2009 and has decreased by 6 points since 2015. In comparison, the U.S. index has remained very stagnant, with a decrease of 1 point since 2015. Page ii Executive Summary Report Overall Priorities The top three major Town services that residents felt were most important were: 1) public safety services (62%), 2) the overall quality of parks, trails, open spaces, streetscaping, and facilities (39%), and 3) the overall value of Westlake Academy to the Town (37%). Satisfaction with Specific Town Services Police Services. The police services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of local police protection (86%), how quickly police respond to emergencies (84%), and the visibility of police in neighborhoods (80%). Fire and Emergency Medical Services. Residents gave high satisfaction ratings to all three fire and emergency medical services that were rated. Based upon a combination of “very satisfied” and “satisfied” responses, among residents who had an opinion, ninety‐one (91%) of Westlake residents were satisfied with the response time of fire and EMS personnel, 91% were satisfied with the quality of emergency medical services and 89% were satisfied with the overall quality of fire services. Emergency Preparedness. Eighty‐one percent (81%) of the residents surveyed, who had an opinion, were “very satisfied” or “satisfied” with the Town staff response during extreme weather and 79% were satisfied with efforts by the Town staff to inform residents of hazardous road conditions, potential inclement weather and closures. Transportation Services. The transportation services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the cleanliness of streets and other public areas (85%) and the condition of major streets in Westlake (81%). Communication/Citizen Engagement. The communication/citizen engagement services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: Town efforts to keep residents informed (82%), the timeliness of information provided by the Town (80%), and the completeness of information provided by the Town (80%). Parks and Recreation Services. The parks and recreation services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the maintenance of streetscaping and open space (82%) and the number of publicly‐accessible parks/trails (76%). Utility Services. The utility services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: residential trash collection services (83%), quality of drinking water utility services (77%), and the promotion of water conservation and the protection of resources (75%). Page iii Executive Summary Report Customer Service. The customer service items that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were the friendliness of Town staff (92%), participation of Town staff in community events/neighborhood meetings (83%) and the timeliness of Town Staff to concerns or issues (77%). Code Enforcement. Both code enforcement items saw high levels of overall satisfaction, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion. Eighty‐one percent (81%) of respondents were satisfied with the enforcement of exterior maintenance and maintenance regulations for property and 80% were satisfied with the enforcement of sign regulations. Other Findings The most important reasons that residents indicated influenced their decision to move to Westlake were: 1) the quality of life (99%), 2) low crime rates and the quality of public safety (98%), 3) the aesthetic appeal and high development standards (97%), 4) quality of their subdivision (97%), and 5) the type of housing available (95%). The quality of life, Westlake Academy, and the aesthetic appeal and high development standards were the top three reasons that residents will stay in Westlake over the next five years. The types of Town information that residents were most familiar with, based upon the combined percentage of residents who indicated they were “very familiar” or “somewhat familiar” with the information, were: the Town’s Vision, Values, and Mission Statements (79%), the Town’s Comprehensive Plan (76%), zoning standards within the Town (75%), and the Town's open space requirements for development (75%). Of the residents who had attended public meetings held in their neighborhood, 91% felt the meeting was informative and 91% felt they had the opportunity to discuss their ideas and concerns at the meeting. Of the residents who have not attended a public meeting, 72% indicated they would attend in the future, and 87% think the meetings are useful. Nearly half (47%) of respondents indicated they think neighborhood meetings should be held annually, 31% think they should be held twice a year, and 2% think they should be held every other year. Fifty‐two percent (52%) of households surveyed have children in grades K‐12 living in the home. Of those who have children two out of every three households indicated their children attend Westlake Academy. Twenty percent (20%) of respondents who indicated their child previously attended Westlake Academy would consider re‐enrolling them in the future. Ninety‐eight percent (98%) of the residents surveyed felt “very safe” or “safe” in the Town of Westlake, compared to only 2% who felt “unsafe” or “very unsafe”. Page iv Executive Summary Report Most (96%) of the residents surveyed thought Westlake was an “excellent” or “good” place to live; 3% felt it was an “average” place to live, only 1% felt it was a “poor” place to live. Investment Priorities Recommended Priorities for the Next Two Years. In order to help the Town identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis. This analysis examined the importance residents placed on each Town service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with Town services over the next two years. If the Town wants to improve its overall satisfaction rating, the Town should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in the Section 2 of this report. Overall Priorities for the Town by Major Category. This analysis reviewed the importance of and satisfaction with major categories of Town services. This analysis was conducted to help set the overall priorities for the Town. Based on the results of this analysis, the major services that are recommended as the top priorities for investment over the next two years to raise the Town’s overall satisfaction rating are listed below: o Overall value of Westlake Academy to the Town (IS Rating=0. 1017) The table below shows the importance‐satisfaction rating for all 11 major categories of Town services that were rated. Page v Section 1: Charts and Graphs Town of Westlake Resident Survey - Findings Report Page 1 53% 52% 45% 44% 41% 48% 42% 36% 50% 36% 32% 41% 37% 37% 38% 40% 34% 36% 40% 23% 35% 37% 4% 8% 12% 13% 11% 13% 10% 14% 19% 17% 20% 1% 3% 6% 5% 7% 6% 12% 9% 8% 12% 11% Quality of public safety services Westlake's emergency preparedness efforts Parks/trails/open spaces/streetscaping/facilites Quality of customer service Quality of government services provided Effectiveness of communication by the Town Quality of maintenance of Town streets Quality of enforcement of codes & ordinances Value of Westlake Academy to the Town Quality of utility services Value you receive from your tax & fees 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q1. Overall Satisfaction With Town Services by Major Category by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 62% 39% 37% 30% 30% 19% 18% 14% 10% 9% 8% Quality of public safety services Parks/trails/open spaces/streetscaping/facilites Value of Westlake Academy to the Town Value you receive from your tax & fees Quality of maintenance of Town streets Westlake's emergency preparedness efforts Quality of utility services Quality of government services provided Quality of enforcement of codes & ordinances Effectiveness of communication by the Town Quality of customer service 0% 20% 40% 60% 80% 100% 1st Choice 2nd Choice 3rd Choice by percentage of respondents who selected the item as one of their top three choices Q2. Major Categories of Town Services That Residents Felt Were Most Important Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 2 49% 44% 38% 42% 33% 37% 40% 42% 35% 38% 12% 16% 15% 19% 20% 2% 1% 5% 4% 9% Quality of local police protection How quickly police respond to emergencies Visibility of police in neighborhoods Efforts of the Town to prevent crime Level of traffic enforcement 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.1-5. Satisfaction with Police Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 55% 55% 54% 36% 36% 35% 7% 8% 8% 1% 1% 3% Response time of fire and EMS personnel Quality of emergency medical services Quality of fire services 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.6-8. Satisfaction with Fire and Medical Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 3 51% 54% 30% 25% 17% 16% 2% 5% Town staff response during extreme weather 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.9-10. Satisfaction with Emergency Preparedness in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Efforts by Town staff to inform residents of hazardous road conditions, potential inclement weather and closures 45% 37% 39% 16% 40% 44% 42% 40% 6% 9% 13% 22% 9% 10% 7% 22% Cleanliness of streets & other public areas Condition of major streets in Westlake Condition of streets in your neighborhood Traffic flow & congestion management in Westlake 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.11-14. Satisfaction with Transportation Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 4 49% 49% 45% 47% 38% 30% 25% 24% 33% 31% 35% 30% 37% 40% 45% 40% 13% 15% 15% 16% 18% 21% 20% 27% 5% 5% 6% 7% 7% 9% 10% 10% Efforts by the Town to keep you informed Timeliness of information provided Completeness of the information provided Usefulness of the Westlake Wire communications Usefulness of social media efforts Opportunities provided for public input Ease of use of the Town's website Availability/Accessibility of Town records 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.15-22. Satisfaction with Communication and Citizen Engagement in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 38% 35% 35% 44% 41% 39% 12% 15% 17% 6% 10% 9% Maintenance of streetscaping & open spaces Number of publicly-accessible parks & trails Maintenance of Town-owned Glenwyck Park 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.23-25. Satisfaction with Parks and Recreation Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 5 39% 34% 28% 34% 22% 25% 44% 43% 47% 40% 41% 36% 11% 15% 18% 18% 25% 25% 7% 8% 8% 9% 12% 14% Residential trash/recycling collection services Quality of (drinking) water utility services Promotion of water conservation/protect resources Yard waste & bulky item removal services Efforts by the Town to manage storm water run-off Household hazardous waste disposal service 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.26-31. Satisfaction with Utility Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 53% 43% 38% 38% 36% 39% 40% 39% 38% 35% 5% 14% 16% 20% 25% 2% 3% 8% 4% 4% Friendliness of Town Staff Timeliness of Town Staff to concerns/issues Municipal court services Jury service experience 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.32-36. Satisfaction with Customer Service in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Participation by Town staff in community events/neighborhood meetings Town of Westlake Resident Survey - Findings Report Page 6 32% 29% 49% 51% 15% 15% 5% 5%Enforcing sign regulations 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.37-38. Satisfaction with Code Enforcement in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Enforcing exterior appearance & maintenance regulations for property Q4. Importance of Various Reasons in the Decision to Move to Westlake by percentage of respondents who felt the item was "extremely important,” "very important" or “important” Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 99% 98% 97% 97% 95% 94% 94% 92% 91% 81% 80% 77% 70% 58% 45% 39% Quality of life Low crime rates/quality of public safety Aesthetic appeal & high development standards Quality of your subdivision Type of housing available Access to major highways Small town feel Sense of community Access to DFW airport Number of publicly accessible parks & trails Subdivision amenities Westlake Academy Access to other public schools Westlake as a retirement destination Proximity to private schools Employment opportunities in the Westlake area 0% 20% 40% 60% 80% 100% Extremely Important Very Important Important Town of Westlake Resident Survey - Findings Report Page 7 43% 33% 28% 25% 25% 20% 17% 17% 14% 13% 8% 4% 4% 3% 3% 2% Quality of life Westlake Academy Aesthetic appeal & high development standards Quality of your subdivision Small town feel Low crime rates/quality of public safety Access to other public schools Access to DFW airport Subdivision amenities Sense of community Type of housing available Access to major highways Westlake as a retirement destination Number of publicly accessible parks & trails Employment opportunities in the Westlake area Proximity to private schools 0% 10% 20% 30% 40% 50% 1st Choice 2nd Choice 3rd Choice by percentage of respondents who selected the item as one of their top three choices Q5. Reasons Residents Will Stay in Westlake Over the Next Five Years Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q6. Town Information Residents Were Familiar With by percentage of respondents who indicated they were "very familiar” or "somewhat familiar" with the information Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 79% 76% 75% 75% 74% 71% 69% The Town's Vision, Values, & Mission Statements The Town's Comprehensive Plan Zoning standards within the Town The Town's open space requirements for development The Town's Strategic Plan The Town's lighting standards 0% 20% 40% 60% 80% 100% Very Familiar Somewhat Familiar Allowed uses for existing planned development districts within the Town Town of Westlake Resident Survey - Findings Report Page 8 Q7. When did you most recently attend the following events? by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 11% 11% 7% 3% 6% 9% 3% 3% 13% 7% 12% 7% 9% 4% 9% 3% 17% 16% 12% 16% 10% 10% 10% 7% Council Meeting Planning & Zoning Committee Meeting Decoration Day Board of Trustees Meeting Any of the Master Works concert series events Westlake Public Arts Society events 0%20%40%60% This Year Last Year 2 yrs ago or more Westlake Historical Preservation Society's Classic Car Show Other Westlake Historical Preservation Society events by percentage of respondents (excluding don't knows) Q8. Have you attended a public meeting in your neighborhood? Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Yes - This Year 40% Yes - Last Year 30% 21% 9% No - but I’m Aware of the Meetings No - I’m Not Aware of the Meetings Town of Westlake Resident Survey - Findings Report Page 9 91% 91% The meeting was informative I had the opportunity to discuss ideas/concerns 0% 20% 40% 60% 80% 100% Yes by percentage of respondents who indicated they have attended a public meeting in their neighborhood Q8a-b. Perceptions of Public Meetings Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 72% 87% Will you attend a meeting in the future Do you think these meetings are useful 0% 20% 40% 60% 80% 100% Yes by percentage of respondents who indicated they have NOT attended a public meeting in their neighborhood Q8c-d Perceptions of Public Meetings Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 10 Q9. In your opinion, how often should neighborhood meetings be held? by percentage of respondents Annually 47% Twice a year 31% Every other year 2%Don't know 20% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q10. Do any children in grades K-12 live in your home? Q11a. If YES, do any of these children currently attend Westlake Academy? by percentage of respondents Yes 48% No 52% Yes 66% No 34% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 11 20% 16% 8% 8% 8% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% Carroll ISD Liberty Christian Southlake Carroll High School Southlake Private Faith Christian Keller High School and Marine Military Academy Carroll-now homeschooled Westlake Academy and Keller Greenhill Walnut Grove Elementary School Goddard E A Young Academy Covenant Christian Academy Keller ISD 0% 10% 20% 30% 40% by percentage of respondents who indicated they have children in grades K-12 in their home Q11b. Where do you children go to school? Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q11d. If your child previously attended Westlake, are you considering re-enrolling them in the future? by percentage of respondents who had children in grades K-12 living in their home who were not attending Westlake Academy Yes 20% No 80% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 12 18-34 years 4% 35-54 years 52% 55-74 years 36% 75+ years 8% Q12. Demographics: Age of Survey Respondents by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q12. Demographics: How many years have you lived in Westlake? by percentage of respondents 5 or less 49% 6 to 10 23% 11 to 15 15% 16 to 20 5% 21 to 30 3% 31+ 5% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 13 Stagecoach Hills 12% Vaquero 53% Terra Bella 4%Wyck Hill 3%Glenwyck Farms 22% Mahotea Boone 3% Granada 3% Q14. Demographics: In which subdivision do you live? by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Under $50K 6% $50K-$149,999 4% $150K-$500K 31% $500K+ 59% Q15. Demographics: Household Income by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 14 Male 51% Female 49% Q16. Demographics: Respondents Gender by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q17. Overall, how safe do you feel in the Town of Westlake? by percentage of respondents Very safe 71% Safe 28% Very unsafe 2% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 15 Q18. Overall, how would you rate the Town of Westlake as a place to live? by percentage of respondents Excellent 84% Good 12% Average 3% Poor 1% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 16 Section 2: Trend Analysis Town of Westlake Resident Survey - Findings Report Page 17 Trends Analysis: 2015 versus 2017 Town of Westlake 2017 Resident Survey Trends Analysis Overview In 2009, 2010, 2011, 2013, 2015, and 2017 the Town of Westlake conducted a resident survey to assess resident satisfaction with the delivery of major Town services. The charts on the following pages show how the results of the 2017 survey compare to the results from previous surveys. Significant changes in the survey results from 2015 to 2017 are highlighted below; given the sample size of both surveys, changes of 4.0% or more are considered statistically significant. Significant Changes in Satisfaction Ratings Satisfaction with Major Categories of Town Services. Among the 11 major categories of Town services that were rated in both 2017 and 2017, there were significant changes in four of the areas. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the maintenance of Town streets decreased 4% from 82% in 2015 to 78% in 2017. Satisfaction with the towns emergency preparedness efforts decreased 7% from 96% in 2015 to 89% in 2017. Satisfaction with the overall customer services provided by Town employees decreased 8% from 92% in 2015 to 81% in 2017. Satisfaction with the effectiveness of Town communication decreased 11% from 92% in 2015 to 81% in 2017. Satisfaction with Police Services. Among the 5 police services that were rated in both 2015 and 2017, there were increases in satisfaction ratings in two of the five areas and both were significant. There were also two areas which saw significant decreases. The areas with significant increases and decreases in satisfaction ratings are listed below: Satisfaction with the visibility of police in neighborhoods increased 10% from 70% in 2015 to 80% in 2017. Satisfaction with overall quality of local police protection increased 5% from 81% in 2015 to 86% in 2017. Satisfaction with how quickly police respond to emergencies decreased 5% from 89% in Page 18 Trends Analysis: 2015 versus 2017 2015 to 84% in 2017. Satisfaction with Town efforts to prevent crime decreased 6% from 83% in 2015 to 77% in 2017. Satisfaction with Fire and Emergency Medical Services. Among the three fire and emergency medical services that were rated in both 2015 and 2017, there were increases in satisfaction ratings in all three areas, and significant changes in two areas. Satisfaction with the response time of fire and EMS personnel increased 7% from 85% in 2015 to 92% in 2017. Satisfaction with the overall quality of fire services increased 4% from 85% in 2015 to 89% in 2017. Satisfaction with Emergency Preparedness. Among the two emergency preparedness services that were rated in both 2015 and 2017, there were significant decreases in both areas. The details are listed below: Satisfaction with efforts by the Town staff to inform residents of hazardous road conditions, potential inclement weather and closures decreased 7% from 86% in 2015 to 79% in 2017. Satisfaction with the response efforts by the Town staff during extreme weather conditions decreased 9% from 90% in 2015 to 81% in 2017. Satisfaction with Transportation Services. Among the four transportation services that were rated in both 2015 and 2017, there were decreases in satisfaction ratings in all four areas, two of which were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the condition of major streets decreased 4% from 85% in 2015 to 81% in 2017. Satisfaction with the traffic flow and congestion management decreased 15% from 71% in 2015 to 56% in 2017. Satisfaction with Communications and Citizen Engagement. Among the eight community and citizen engagement areas that were rated in both 2015 and 2017, there were increases in satisfaction ratings in one area. There were decreases in overall satisfaction in the remaining seven areas, six were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the completeness of information provided by the Town decreased 5% from 85% in 2015 to 80% in 2017. Satisfaction with the usefulness of the Westlake Wire communications decreased 8% from 85% in 2015 to 77% in 2017. Page 19 Trends Analysis: 2015 versus 2017 Satisfaction with the availability/accessibility of Town records decreased 9% from 73% in 2015 to 64% in 2017. Satisfaction with the opportunities provided for public input decreased 10% from 81% in 2015 to 71% in 2017. Satisfaction with the timeliness of information provided by the Town decreased 11% from 91% in 2015 to 80% in 2017. Satisfaction with Town efforts to keep residents informed decreased 12% from 94% in 2015 to 82% in 2017. Satisfaction with Parks and Recreation Services. Among the three parks and recreation services that were rated in both 2015 and 2017, there were two significant increases, as listed below: Satisfaction with the maintenance of Glenwyck Park increased 11% from 63% in 2015 to 74% in 2017. Satisfaction with the maintenance of streetscaping and open spaces increased 8% from 74% in 2015 to 82% in 2017. Satisfaction with Utility Services. Among the six utility services that were rated in both 2015 and 2017, there were decreases in satisfaction ratings all six areas, five of which were significant. The areas with significant increases in satisfaction ratings are listed below: Satisfaction with household hazardous waste disposal services decreased 4% from 65% in 2015 to 61% in 2017. Satisfaction with efforts by the Town to manage storm water run‐off decreased 6% from 63% in 2015 to 69% in 2017. Satisfaction with efforts by the Town to promote water conservation and protect water resources decreased 6% from 81% in 2015 to 75% in 2017. Satisfaction with yard waste and bulky item removal services decreased 7% from 80% in 2015 to 73% in 2017. Satisfaction with the quality of drinking water utility services decreased 8% from 85% in 2015 to 77% in 2017. Satisfaction with Customer Service. Among the five customer service areas that were rated in both 2015 and 2017, there were decreases in satisfaction ratings in all five areas, two of which were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with municipal court services decreased 10% from 86% in 2015 to 76% in 2017. Satisfaction with jury service experience decreased 11% from 82% in 2015 to 71% in 2017. Page 20 Trends Analysis: 2015 versus 2017 Satisfaction with Code Enforcement. Among the two code enforcement areas that were rated in both 2015 and 2017, there were no significant changes. Significant Changes in Other Areas •Seventy‐five percent (75%) of residents indicated they are familiar with the Town’s open space requirements for development, which is a 10% increase from 65% in 2015. •Seventy‐five percent (75%) of residents indicated they are familiar with the Town’s zoning standards in 2017, which is a 8% increase from 67% in 2015. •Sixty‐nine percent (69%) of residents indicated they are familiar with the allowed uses for planned development districts in 2017, which is a 4% increase from 65% in 2015 •Seventy‐one percent (71%) of residents indicated they are familiar with the Town’s lighting standards in 2017, which is a 4% increase from 67% in 2015 •Forty percent (40%) of residents attended a neighborhood meeting in 2017, which is an 9%decrease from 49% in 2015. Page 21 Trends: Overall Satisfaction With Town Services by Major Category (2017 vs. 2015 vs. 2009) 95% 89% 82% 82% 82% 81% 78% 77% 72% 71% 69% 92% 96% 79% 90% 85% 92% 82% 78% 72% 73% 71% 80% 65% 54% 77% 70% 74% 63% 55% 61% 66% Quality of public safety services Westlake's emergency preparedness efforts Parks/trails/open spaces/streetscaping/facilites Overall customer service provided by Town Overall quality of governmental services Effectiveness of Town communication Maintenance of Town streets Enforcement of codes and ordinances Overall value of Westlake Academy to the Town Quality of utility services Value received from City tax dollars and fees 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Not asked in 2009 Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Satisfaction with Police Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 86% 84% 80% 77% 71% 81% 89% 70% 83% 73% 78% 74% 77% 66% 64% Quality of local police protection How quickly police respond to emergencies Visibility of police in neighborhoods Efforts of the Town to prevent crime Level of traffic enforcement 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 22 Trends: Satisfaction with Fire and EMS Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 92% 91% 89% 85% 88% 85% 82% 77% 75% Response time of fire and EMS personnel Overall quality of emergency medical services Overall quality of fire services 0% 20% 40% 60% 80% 100% 120% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Satisfaction with Emergency Preparedness in the Town of Westlake (2017 vs. 2015 vs. 2011) 81% 79% 90% 86% 69% 61% Town staff response during extreme weather 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Efforts by Town staff to inform residents of hazardous road conditions, potential inclement weather and closures Town of Westlake Resident Survey - Findings Report Page 23 Trends: Satisfaction with Transportation Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 85% 81% 81% 56% 86% 85% 81% 71% 73% 64% 66% Cleanliness of streets and other public areas Condition of major streets in Westlake Condition of neighborhood streets Traffic flow and congestion management 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Trends: Satisfaction with Communications and Citizen Engagement in the Town of Westlake (2017 vs. 2015 vs. 2011) 82% 80% 80% 77% 75% 71% 70% 64% 94% 91% 85% 85% 74% 81% 72% 73% 70% 65% 65% 56% 67% 49% Town efforts to keep residents informed Timeliness of information provided by the Town Completeness of info provided by the Town Usefulness of the Westlake Wire communications Usefulness of social media efforts Opportunities provided for public input Ease of use of the Town's website Availability/accessibility of Town records 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2011 Not asked in 2011 Town of Westlake Resident Survey - Findings Report Page 24 Trends: Satisfaction with Parks and Recreation in the Town of Westlake (2017 vs. 2015 vs. 2009) 82% 75% 74% 74% 72% 63% 53% 70% Maintenance of streetscaping/open spaces Number of publicly-accessible parks/trails Maintenance of Town-owned Glenwyck Park 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Trends: Satisfaction with Utility Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 83% 77% 75% 73% 63% 61% 86% 85% 81% 80% 69% 65% 90% 60% 53% Residential trashrecylcing collection service Quality of (drinking) water utility services Promote water conservation/protect water resources Yard Waste/bulky item removal services Efforts by the Town to manage storm water run-off Household hazardous waste disposal service 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Not asked in 2009 Not asked in 2009 Town of Westlake Resident Survey - Findings Report Page 25 Trends: Satisfaction with Customer Service in the Town of Westlake (2017 vs. 2015 vs. 2011) 93% 83% 77% 76% 71% 94% 84% 80% 86% 82% 82% 71% 62% 72% Friendliness of Town Staff Timeliness of Town Staff to concerns/issues Municipal court services Jury service experience 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked previous to 2013 Participation by Town staff in community events/neighborhood meetings Trends: Satisfaction with Code Enforcement in the Town of Westlake (2017 vs. 2015 vs. 2009) 80% 80% 79% 83% 66% 66% Enforcing sign regulations 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Enforcing exterior appearance/ maintenance regulations for property Town of Westlake Resident Survey - Findings Report Page 26 Trends: Importance of Various Reasons in the Decision to Move to Westlake (2017 vs. 2015) 92% 91% 88% 85% 85% 78% 77% 74% 71% 66% 64% 56% 55% 42% 28% 27% 89% 90% 98% 86% 92% 87% 92% 88% 84% 75% 77% 73% 65% 50% 48% 36% 92% 93% 96% 90% 92% 82% 86% 90% 86% 64% 77% 67% 44% 58% 32% 25% Low crime rates/quality of public safety Quality of your subdivision Quality of life Type of housing available Aesthetic appeal/high development standards Access to DFW airport Access to major highways Small town feel Sense of community Westlake Academy Subdivision amenities Number of publicly accessible parks/trails Access to other public schools Westlake as a retirement destination Proximity to private schools Employment opportunities in the Westlake area 0% 20% 40% 60% 80% 100% 2017 2015 2013 Source: ETC Institute DirectionFinder (2017 - Westlake, TX) by percentage of respondents who felt the item was "extremely important,” "very important" or “important” Trends: Town Information Residents Were Familiar With (2017 vs. 2015) by percentage of respondents who indicated they were "very familiar” or "somewhat familiar" with the information Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 76% 75% 75% 74% 71% 69% 73% 67% 65% 74% 67% 65% 66% 74% 67% 65% 62% 70% Town's Comprehensive Plan Zoning standards within the Town Town's open space requirements for development Town's Strategic Plan Town's lighting standards Allowed uses for planned development districts 0% 20% 40% 60% 80% 100% 2017 2015 2013 Town of Westlake Resident Survey - Findings Report Page 27 Trends: Attended a Neighborhood Public Meeting During the Past Year (2017 vs. 2015 vs. 2011) 40% 49% 41% 31% 2017 2015 2013 2011 0% 10% 20% 30% 40% 50% 60% Yes by percentage of respondents who said “Yes” Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Overall, how safe do you feel in Westlake? (2017 vs. 2015 vs. 2009) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 98% 96% 95% 97% 2017 2015 2013 2009 0% 20% 40% 60% 80% 100% Very Safe Safe by percentage of respondents who feel “very safe" or “safe” in Westlake Town of Westlake Resident Survey - Findings Report Page 28 Trends: Overall Ratings of the Town of Westlake As a Place to Live (2017 vs. 2015 vs. 2011) by percentage of respondents who rated the Town as an “excellent" or “good” place to live 96% 93% 91% 88% 2017 2015 2013 2011 0% 20% 40% 60% 80% 100% Excellent Good Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 29 Section 3: Importance-Satisfaction Analysis Town of Westlake Resident Survey - Findings Report Page 30 Importance‐Satisfaction Analysis Importance‐Satisfaction Analysis Town of Westlake, Texas Overview Today, Town officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Town to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Town’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of Town services they thought should receive the most emphasis over the next two years. Thirty‐seven percent (37%) of respondents selected the overall value of Westlake Academy to the Town as one of the most important services for the Town to provide. Regarding satisfaction, 72% of respondents surveyed rated the Town’s overall performance in the overall value of Westlake Academy to the Town as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐ S rating for overall value of Westlake Academy to the Town was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 37% was multiplied by 28% (1‐0.72). This calculation yielded an I‐S rating of 0.1017 which ranked first out of 11 major service categories. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the three most important areas for the Town to emphasize over the next two years. Page 31 Importance‐Satisfaction Analysis Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. Definitely Increase Emphasis (IS>=0.20) Increase Current Emphasis (0.10<=IS<0.20) Maintain Current Emphasis (IS<0.10) The results for the Town of Westlake are provided on the following pages. Page 32 2017 Importance-Satisfaction RatingTown of WestlakeMajor Categories of City ServicesCategory of ServiceMost Important %Most Important Rank Satisfaction % Satisfaction RankImportance-Satisfaction Rating I-S Rating RankHigh Priority (IS .10-.20)Overall value of Westlake Academy to the Town37% 2 72% 9 0.1017 1Medium Priority (IS <.10)Overall value you receive from your tax & fees30% 4 69% 11 0.0952 2Overall quality of parks, trails, open spaces, streetscaping, & facilities39%382%30.06883Overall quality of maintenance of Town streets30%578%70.06564Overall quality of utility services18%671%100.05235Overall quality of public safety services (police, fire, & emergency medical)62%195%10.03426Overall quality of government services provided by the Town of Westlake14%882%50.02557Overall quality of enforcement of codes & ordinances10%977%80.02308Overall efforts by the Town to ensure the community is prepared for emergencies19%789%20.02109Overall effectiveness of communication by the Town9%1081%60.016210Overall quality of customer service8%1182%40.014211Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item. Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2017 DirectionFinder by ETC InstituteTown of Westlake Resident Survey - Findings ReportPage 33 Importance‐Satisfaction Analysis Importance‐Satisfaction Matrix Analysis. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. ETC Institute developed an Importance‐Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal). The I‐S (Importance‐Satisfaction) matrix should be interpreted as follows. Continued Emphasis (above average importance and above average satisfaction). This area shows where the Town is meeting customer expectations. Items in this area have a significant impact on the customer’s overall level of satisfaction. The Town should maintain (or slightly increase) emphasis on items in this area. Exceeding Expectations (below average importance and above average satisfaction). This area shows where the Town is performing significantly better than customers expect the Town to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with Town services. The Town should maintain (or slightly decrease) emphasis on items in this area. Opportunities for Improvement (above average importance and below average satisfaction). This area shows where the Town is not performing as well as residents expect the Town to perform. This area has a significant impact on customer satisfaction, and the Town should DEFINITELY increase emphasis on items in this area. Less Important (below average importance and below average satisfaction). This area shows where the Town is not performing well relative to the Town’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with Town services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area. Matrices showing the results for Westlake are provided on the following pages. Page 34 Satisfaction Rating,,,,,,,,,,,mean satisfactionOpportunities for Improvement2017 Town of Westlake Resident Survey Importance-Satisfaction Assessment Matrix -Major Categories of Town Services-(points on the graph show deviations from the mean importance and Satisfaction ratings given by respondents to the survey)mean importanceImportance RatingLower ImportanceHigher Importancelower importance/higher Satisfactionhigher importance/higher Satisfactionlower importance/lower Satisfactionhigher importance/lower SatisfactionExceeded ExpectationsLess ImportantContinued EmphasisSource: ETC Institute (2017)Quality of customer service by the TownOverall quality of public safety servicesOverall value of Westlake Academy to the TownParks/trails/open spaces/streetscaping/facilitiesOverall quality of utility servicesQuality of maintenance of Town streetsEffectiveness of communication by the TownQuality of govt. services provided by WestlakeWestlake's emergency preparedness effortsValue received from City tax dollars & feesQuality of enforcement of codes & ordinancesTown of Westlake Resident Survey - Findings ReportPage 35 Section 4: Tabular Data Town of Westlake Resident Survey - Findings Report Page 36 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q1-1. Overall quality of public safety services (police, fire, & emergency medical) 50.6% 39.1% 4.0% 0.6% 0.6% 5.2% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies 47.7% 34.5% 7.5% 2.9% 0.0% 7.5% Q1-3. Overall quality of maintenance of Town streets 41.4% 36.2% 10.3% 6.9% 4.6% 0.6% Q1-4. Overall effectiveness of communication by the Town 47.1% 33.3% 12.6% 2.3% 3.4% 1.1% Q1-5. Overall quality of utility services 35.1% 33.9% 16.7% 7.5% 4.6% 2.3% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities 44.3% 36.2% 11.5% 3.4% 2.3% 2.3% Q1-7. Overall quality of customer service 43.1% 36.8% 12.6% 2.3% 2.3% 2.9% Q1-8. Overall quality of enforcement of codes & ordinances 33.9% 37.4% 13.2% 5.2% 3.4% 6.9% Q1-9. Overall quality of government services provided by the Town of Westlake 38.5% 37.4% 10.3% 2.9% 4.0% 6.9% Q1-10. Overall value you receive from your tax & fees 31.0% 35.6% 19.5% 6.3% 4.6% 2.9% Q1-11. Overall value of Westlake Academy to the Town 44.3% 20.1% 17.2% 2.9% 4.6% 10.9% Town of Westlake Resident Survey - Findings Report Page 37 WITHOUT “DON’T KNOW” Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q1-1. Overall quality of public safety services (police, fire, & emergency medical) 53.3% 41.2% 4.2% 0.6% 0.6% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies 51.6% 37.3% 8.1% 3.1% 0.0% Q1-3. Overall quality of maintenance of Town streets 41.6% 36.4% 10.4% 6.9% 4.6% Q1-4. Overall effectiveness of communication by the Town 47.7% 33.7% 12.8% 2.3% 3.5% Q1-5. Overall quality of utility services 35.9% 34.7% 17.1% 7.6% 4.7% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities 45.3% 37.1% 11.8% 3.5% 2.4% Q1-7. Overall quality of customer service 44.4% 37.9% 13.0% 2.4% 2.4% Q1-8. Overall quality of enforcement of codes & ordinances 36.4% 40.1% 14.2% 5.6% 3.7% Q1-9. Overall quality of government services provided by the Town of Westlake 41.4% 40.1% 11.1% 3.1% 4.3% Q1-10. Overall value you receive from your tax & fees 32.0% 36.7% 20.1% 6.5% 4.7% Q1-11. Overall value of Westlake Academy to the Town 49.7% 22.6% 19.4% 3.2% 5.2% Town of Westlake Resident Survey - Findings Report Page 38 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. Top choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 57 32.8 % Overall efforts by the Town to ensure the community is prepared for emergencies 6 3.4 % Overall quality of maintenance of Town streets 7 4.0 % Overall effectiveness of communication by the Town 1 0.6 % Overall quality of utility services 7 4.0 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 17 9.8 % Overall quality of customer service 2 1.1 % Overall quality of enforcement of codes & ordinances 4 2.3 % Overall quality of government services provided by the Town of Westlake 7 4.0 % Overall value you receive from your tax & fees 14 8.0 % Overall value of Westlake Academy to the Town 43 24.7 % None chosen 9 5.2 % Total 174 100.0 % Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. 2nd choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 32 18.4 % Overall efforts by the Town to ensure the community is prepared for emergencies 15 8.6 % Overall quality of maintenance of Town streets 23 13.2 % Overall effectiveness of communication by the Town 5 2.9 % Overall quality of utility services 12 6.9 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 26 14.9 % Overall quality of customer service 5 2.9 % Overall quality of enforcement of codes & ordinances 5 2.9 % Overall quality of government services provided by the Town of Westlake 8 4.6 % Overall value you receive from your tax & fees 20 11.5 % Overall value of Westlake Academy to the Town 11 6.3 % None chosen 12 6.9 % Total 174 100.0 % Town of Westlake Resident Survey - Findings Report Page 39 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. 3rd choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 19 10.9 % Overall efforts by the Town to ensure the community is prepared for emergencies 12 6.9 % Overall quality of maintenance of Town streets 22 12.6 % Overall effectiveness of communication by the Town 9 5.2 % Overall quality of utility services 12 6.9 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 25 14.4 % Overall quality of customer service 7 4.0 % Overall quality of enforcement of codes & ordinances 8 4.6 % Overall quality of government services provided by the Town of Westlake 9 5.2 % Overall value you receive from your tax & fees 19 10.9 % Overall value of Westlake Academy to the Town 10 5.7 % None chosen 22 12.6 % Total 174 100.0 % Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) Q2. Sum of top 3 choices Number Percent Overall quality of public safety services (police, fire, & emergency medical) 108 62.1 % Overall efforts by the Town to ensure the community is prepared for emergencies 33 19.0 % Overall quality of maintenance of Town streets 52 29.9 % Overall effectiveness of communication by the Town 15 8.6 % Overall quality of utility services 31 17.8 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 68 39.1 % Overall quality of customer service 14 8.0 % Overall quality of enforcement of codes & ordinances 17 9.8 % Overall quality of government services provided by the Town of Westlake 24 13.8 % Overall value you receive from your tax & fees 53 30.5 % Overall value of Westlake Academy to the Town 64 36.8 % None chosen 9 5.2 % Total 488 Town of Westlake Resident Survey - Findings Report Page 40 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-1. Quality of local police protection 46.0% 35.1% 11.5% 0.6% 1.1% 5.7% Q3-2. Visibility of police in neighborhoods 37.4% 41.4% 14.4% 4.0% 1.1% 1.7% Q3-3. How quickly police respond to emergencies 32.2% 29.3% 11.5% 0.0% 0.6% 26.4% Q3-4. Efforts of the Town to prevent crime 36.2% 29.9% 16.1% 2.9% 0.6% 14.4% Q3-5. Level of traffic enforcement 32.2% 37.4% 19.5% 5.2% 4.0% 1.7% WITHOUT “DON’T KNOW” Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-1. Quality of local police protection 48.8% 37.2% 12.2% 0.6% 1.2% Q3-2. Visibility of police in neighborhoods 38.0% 42.1% 14.6% 4.1% 1.2% Q3-3. How quickly police respond to emergencies 43.8% 39.8% 15.6% 0.0% 0.8% Q3-4. Efforts of the Town to prevent crime 42.3% 34.9% 18.8% 3.4% 0.7% Q3-5. Level of traffic enforcement 32.7% 38.0% 19.9% 5.3% 4.1% Town of Westlake Resident Survey - Findings Report Page 41 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-6. Quality of fire services 42.0% 27.0% 6.3% 1.1% 1.1% 22.4% Q3-7. Quality of emergency medical services 39.7% 25.9% 5.7% 0.0% 0.6% 28.2% Q3-8. Response time of fire & emergency medical services personnel 38.5% 25.3% 5.2% 0.0% 0.6% 30.5% WITHOUT “DON’T KNOW” Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-6. Quality of fire services 54.1% 34.8% 8.1% 1.5% 1.5% Q3-7. Quality of emergency medical services 55.2% 36.0%8.0% 0.0% 0.8% Q3-8. Response time of fire & emergency medical services personnel 55.4% 36.4% 7.4% 0.0% 0.8% Town of Westlake Resident Survey - Findings Report Page 42 Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-9. Response efforts by the Town Staff during extreme weather conditions 43.7% 25.3% 14.9% 1.1% 0.6% 14.4% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 49.4% 23.0% 14.9% 2.3% 2.3% 8.0% WITHOUT “DON’T KNOW” Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-9. Response efforts by the Town Staff during extreme weather conditions 51.0% 29.5% 17.4% 1.3% 0.7% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 53.8% 25.0% 16.3% 2.5% 2.5% Town of Westlake Resident Survey - Findings Report Page 43 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-11. Condition of major streets in Westlake 36.8% 43.7% 9.2% 7.5% 2.3% 0.6% Q3-12. Condition of streets in your neighborhood 37.4% 40.8% 12.6% 4.0% 2.3% 2.9% Q3-13. Cleanliness of streets & other public areas 44.3% 39.7% 6.3% 6.9% 1.7% 1.1% Q3-14. Traffic flow & congestion management in Westlake 15.5% 39.1% 21.8% 15.5% 6.3% 1.7% WITHOUT “DON’T KNOW” Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-11. Condition of major streets in Westlake 37.0% 43.9%9.2% 7.5% 2.3% Q3-12. Condition of streets in your neighborhood 38.5% 42.0% 13.0% 4.1% 2.4% Q3-13. Cleanliness of streets & other public areas 44.8% 40.1%6.4% 7.0% 1.7% Q3-14. Traffic flow & congestion management in Westlake 15.8% 39.8% 22.2% 15.8% 6.4% Town of Westlake Resident Survey - Findings Report Page 44 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events 47.1% 31.6% 12.6% 2.3% 2.3% 4.0% Q3-16. Timeliness of information provided by the Town 46.6% 29.9% 14.4% 2.3% 2.3% 4.6% Q3-17. Completeness of the information provided by the Town 42.5% 33.3% 13.8% 3.4% 2.3% 4.6% Q3-18. Usefulness of the Westlake Wire communications 41.4% 26.4% 14.4% 4.6% 1.1% 12.1% Q3-19. Usefulness of social media efforts 29.9% 28.7% 13.8% 3.4% 2.3% 21.8% Q3-20. Ease of use of the Town's website 21.8% 39.7% 17.8% 5.2% 3.4% 12.1% Q3-21. Availability/Accessibility of Town records 14.4% 24.1% 16.1% 3.4% 2.3% 39.7% Q3-22. Opportunities provided for public input 25.9% 34.5% 17.8% 5.2% 2.3% 14.4% Town of Westlake Resident Survey - Findings Report Page 45 WITHOUT “DON’T KNOW” Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events 49.1% 32.9% 13.2% 2.4% 2.4% Q3-16. Timeliness of information provided by the Town 48.8% 31.3% 15.1% 2.4% 2.4% Q3-17. Completeness of the information provided by the Town 44.6% 34.9% 14.5% 3.6% 2.4% Q3-18. Usefulness of the Westlake Wire communications 47.1% 30.1% 16.3% 5.2% 1.3% Q3-19. Usefulness of social media efforts 38.2% 36.8% 17.6% 4.4% 2.9% Q3-20. Ease of use of the Town's website 24.8% 45.1% 20.3% 5.9% 3.9% Q3-21. Availability/Accessibility of Town records 23.8% 40.0% 26.7% 5.7% 3.8% Q3-22. Opportunities provided for public input 30.2% 40.3% 20.8% 6.0% 2.7% Town of Westlake Resident Survey - Findings Report Page 46 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-23. Maintenance of Town-owned Glenwyck Park 22.4% 25.3% 10.9% 2.9% 2.9% 35.6% Q3-24. Number of publicly-accessible parks & trails 31.6% 36.8% 13.8% 6.3% 2.3% 9.2% Q3-25. Maintenance of streetscaping & open spaces 36.8% 42.0% 11.5% 2.3% 3.4% 4.0% WITHOUT “DON’T KNOW” Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-23. Maintenance of Town-owned Glenwyck Park 34.8% 39.3% 17.0% 4.5% 4.5% Q3-24. Number of publicly-accessible parks & trails 34.8% 40.5% 15.2% 7.0% 2.5% Q3-25. Maintenance of streetscaping & open spaces 38.3% 43.7% 12.0% 2.4% 3.6% Town of Westlake Resident Survey - Findings Report Page 47 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-26. Residential trash/recycling collection services 37.9% 42.5% 10.3% 5.2% 1.1% 2.9% Q3-27. Yard waste & bulky item removal services 29.3% 34.5% 15.5% 5.7% 2.3% 12.6% Q3-28. Town efforts to promote water conservation & protect water resources 25.3% 42.5% 16.1% 4.6% 2.3% 9.2% Q3-29. Household hazardous waste disposal service 17.8% 25.3% 17.8% 6.3% 3.4% 29.3% Q3-30. Efforts by the Town to manage storm water run-off 17.2% 31.6% 19.5% 6.3% 2.9% 22.4% Q3-31. Quality of (drinking) water utility services 31.6% 40.2% 14.4% 5.7% 1.7% 6.3% WITHOUT “DON’T KNOW” Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-26. Residential trash/recycling collection services 39.1% 43.8% 10.7% 5.3% 1.2% Q3-27. Yard waste & bulky item removal services 33.6% 39.5% 17.8% 6.6% 2.6% Q3-28. Town efforts to promote water conservation & protect water resources 27.8% 46.8% 17.7% 5.1% 2.5% Q3-29. Household hazardous waste disposal service 25.2% 35.8% 25.2% 8.9% 4.9% Q3-30. Efforts by the Town to manage storm water run-off 22.2% 40.7% 25.2% 8.1% 3.7% Q3-31. Quality of (drinking) water utility services 33.7% 42.9% 15.3% 6.1% 1.8% Town of Westlake Resident Survey - Findings Report Page 48 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-32. Level of participation by Town Staff in community events/neighborhood meetings 34.5% 32.8% 11.5% 1.1% 1.1% 19.0% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) 31.6% 32.2% 13.2% 4.6% 1.7% 16.7% Q3-34. Friendliness of Town Staff 50.0% 36.8% 4.6% 0.6% 1.7% 6.3% Q3-35. Municipal court services 24.7% 24.7% 13.2% 1.1% 1.1% 35.1% Q3-36. Jury service experience 21.8% 21.3% 14.9% 1.7% 0.6% 39.7% WITHOUT “DON’T KNOW” Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-32. Level of participation by Town Staff in community events/neighborhood meetings 42.6% 40.4% 14.2% 1.4% 1.4% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) 37.9% 38.6% 15.9% 5.5% 2.1% Q3-34. Friendliness of Town Staff 53.4% 39.3% 4.9% 0.6% 1.8% Q3-35. Municipal court services 38.1% 38.1% 20.4% 1.8% 1.8% Q3-36. Jury service experience 36.2% 35.2% 24.8% 2.9% 1.0% Town of Westlake Resident Survey - Findings Report Page 49 Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-37. Enforcing exterior appearance & maintenance regulations for property 27.6% 42.5% 13.2% 2.3% 1.7% 12.6% Q3-38. Enforcing sign regulations 24.7% 44.3% 13.2% 2.9% 1.1% 13.8% WITHOUT “DON’T KNOW” Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-37. Enforcing exterior appearance & maintenance regulations for property 31.6% 48.7% 15.1% 2.6% 2.0% Q3-38. Enforcing sign regulations 28.7% 51.3% 15.3% 3.3% 1.3% Town of Westlake Resident Survey - Findings Report Page 50 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (N=174) Extremely Very Less Not important important Important important important Don't know Q4-1. Sense of community 39.1% 29.3% 19.5% 5.7% 2.3% 4.0% Q4-2. Quality of life 64.9% 21.8% 10.9% 1.1% 0.0% 1.1% Q4-3. Small town feel 51.7% 20.7% 19.5% 4.6% 1.7% 1.7% Q4-4. Aesthetic appeal & high development standards 59.8% 24.1% 12.1% 1.1% 1.7% 1.1% Q4-5. Westlake Academy 47.1% 14.9% 10.3% 4.6% 16.7% 6.3% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) 31.0% 21.3% 14.4% 9.2% 19.5% 4.6% Q4-7. Proximity to private schools 10.3% 14.9% 15.5% 17.2% 33.9% 8.0% Q4-8. Low crime rates/quality of public safety 65.5% 24.7% 5.7% 0.6% 1.7% 1.7% Q4-9. Employment opportunities in the Westlake area 10.3% 14.4% 10.3% 18.4% 36.8% 9.8% Q4-10. Access to DFW airport 47.1% 29.9% 12.1% 4.0% 5.2% 1.7% Q4-11. Access to major highways 43.1% 32.8% 16.7% 3.4% 2.3% 1.7% Q4-12. Type of housing available 51.1% 31.0% 9.8% 2.9% 1.7% 3.4% Q4-13. Quality of your subdivision 68.4% 19.5% 5.7% 1.1% 1.7% 3.4% Q4-14. Westlake as a retirement destination 24.7% 13.8% 14.4% 12.6% 26.4% 8.0% Q4-15. Number of publicly accessible parks & trails 25.9% 28.2% 23.6% 8.0% 10.3% 4.0% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) 39.7% 21.3% 15.5% 12.1% 6.9% 4.6% Town of Westlake Resident Survey - Findings Report Page 51 WITHOUT “DON’T KNOW” Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") (N=174) Extremely important Very important Important Less important Not important Q4-1. Sense of community 40.7% 30.5% 20.4% 6.0% 2.4% Q4-2. Quality of life 65.7% 22.1% 11.0% 1.2% 0.0% Q4-3. Small town feel 52.6% 21.1% 19.9% 4.7% 1.8% Q4-4. Aesthetic appeal & high development standards 60.5% 24.4% 12.2% 1.2% 1.7% Q4-5. Westlake Academy 50.3% 16.0% 11.0% 4.9% 17.8% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) 32.5% 22.3% 15.1% 9.6% 20.5% Q4-7. Proximity to private schools 11.3% 16.3% 16.9% 18.8% 36.9% Q4-8. Low crime rates/quality of public safety 66.7% 25.1% 5.8% 0.6% 1.8% Q4-9. Employment opportunities in the Westlake area 11.5% 15.9% 11.5% 20.4% 40.8% Q4-10. Access to DFW airport 48.0% 30.4% 12.3% 4.1% 5.3% Q4-11. Access to major highways 43.9% 33.3% 17.0% 3.5% 2.3% Q4-12. Type of housing available 53.0% 32.1% 10.1% 3.0% 1.8% Q4-13. Quality of your subdivision 70.8% 20.2% 6.0% 1.2% 1.8% Q4-14. Westlake as a retirement destination 26.9% 15.0% 15.6% 13.8% 28.8% Q4-15. Number of publicly accessible parks & trails 26.9% 29.3% 24.6% 8.4% 10.8% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) 41.6% 22.3% 16.3% 12.7% 7.2% Town of Westlake Resident Survey - Findings Report Page 52 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. Top choice Number Percent Sense of community 5 2.9 % Quality of life 31 17.8 % Small town feel 21 12.1 % Aesthetic appeal & high development standards 8 4.6 % Westlake Academy 42 24.1 % Low crime rates/quality of public safety 15 8.6 % Employment opportunities in the Westlake area 1 0.6 % Access to DFW airport 5 2.9 % Type of housing available 1 0.6 % Quality of your subdivision 10 5.7 % Westlake as a retirement destination 3 1.7 % Subdivision amenities (airpark, golf club, parks, etc.) 11 6.3 % None chosen 21 12.1 % Total 174 100.0 % Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. 2nd choice Number Percent Sense of community 10 5.7 % Quality of life 21 12.1 % Small town feel 13 7.5 % Aesthetic appeal & high development standards 27 15.5 % Westlake Academy 11 6.3 % Access to other public schools (Keller, Northwest or Carroll ISD) 10 5.7 % Proximity to private schools 2 1.1 % Low crime rates/quality of public safety 13 7.5 % Employment opportunities in the Westlake area 3 1.7 % Access to DFW airport 7 4.0 % Access to major highways 1 0.6 % Type of housing available 4 2.3 % Quality of your subdivision 20 11.5 % Westlake as a retirement destination 1 0.6 % Number of publicly accessible parks & trails 2 1.1 % Subdivision amenities (airpark, golf club, parks, etc.) 7 4.0 % None chosen 22 12.6 % Total 174 100.0 % Town of Westlake Resident Survey - Findings Report Page 53 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. 3rd choice Number Percent Sense of community 7 4.0 % Quality of life 22 12.6 % Small town feel 9 5.2 % Aesthetic appeal & high development standards 13 7.5 % Westlake Academy 5 2.9 % Access to other public schools (Keller, Northwest or Carroll ISD) 5 2.9 % Proximity to private schools 1 0.6 % Low crime rates/quality of public safety 22 12.6 % Employment opportunities in the Westlake area 1 0.6 % Access to DFW airport 18 10.3 % Access to major highways 6 3.4 % Type of housing available 8 4.6 % Quality of your subdivision 14 8.0 % Westlake as a retirement destination 3 1.7 % Number of publicly accessible parks & trails 4 2.3 % Subdivision amenities (airpark, golf club, parks, etc.) 7 4.0 % None chosen 29 16.7 % Total 174 100.0 % Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) Q5. Sum of top 3 choices Number Percent Sense of community 22 12.6 % Quality of life 74 42.5 % Small town feel 43 24.7 % Aesthetic appeal & high development standards 48 27.6 % Westlake Academy 58 33.3 % Access to other public schools (Keller, Northwest or Carroll ISD) 15 8.6 % Proximity to private schools 3 1.7 % Low crime rates/quality of public safety 50 28.7 % Employment opportunities in the Westlake area 5 2.9 % Access to DFW airport 30 17.2 % Access to major highways 7 4.0 % Type of housing available 13 7.5 % Quality of your subdivision 44 25.3 % Westlake as a retirement destination 7 4.0 % Number of publicly accessible parks & trails 6 3.4 % Subdivision amenities (airpark, golf club, parks, etc.) 25 14.4 % None chosen 21 12.1 % Total 471 Town of Westlake Resident Survey - Findings Report Page 54 Q6. Overall, how familiar are you with the following information? (N=174) Somewhat Very familiar familiar Not familiar Q6-1. The Town's Comprehensive Plan 14.4% 61.5% 24.1% Q6-2. The Town's Strategic Plan 13.2% 60.3% 26.4% Q6-3. The Town's Vision, Values, & Mission Statements 23.0% 56.3% 20.7% Q6-4. The Town's lighting standards 19.0% 51.7% 29.3% Q6-5. The Town's open space requirements for development 21.8% 53.4% 24.7% Q6-6. Zoning standards within the Town 16.7% 58.6% 24.7% Q6-7. Allowed uses for existing planned development districts within the Town 14.4% 54.6% 31.0% Town of Westlake Resident Survey - Findings Report Page 55 Q7. Please indicate the last time you attended each of the following events or meetings. (N=174) Never, but Never, & I I am am not aware of aware of 2 or more event/ event/ Not This year Last year years ago meeting meeting provided Q7-1. Decoration Day 2.9% 5.7% 13.8% 37.9% 27.0% 12.6% Q7-2. Any of the Master Works concert series events 2.9% 8.0% 8.6% 46.0% 21.8% 12.6% Q7-3. Other Westlake Historical Preservation Society events 5.2% 7.5% 8.6% 49.4% 16.7% 12.6% Q7-4. Westlake Historical Preservation Society's Classic Car Show 6.3% 10.9% 10.9% 43.7% 16.7% 11.5% Q7-5. Westlake Public Arts Society events 2.9% 2.9% 6.3% 48.9% 24.7% 14.4% Q7-6. Council Meeting 9.8% 11.5% 14.4% 42.0% 9.2% 13.2% Q7-7. Board of Trustees Meeting 8.0% 3.4% 8.6% 52.9% 13.8% 13.2% Q7-8. Planning & Zoning Committee Meeting 9.2% 6.3% 14.4% 44.3% 13.2% 12.6% Town of Westlake Resident Survey - Findings Report Page 56 WITHOUT “NOT PROVIDED” Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") (N=174) Never, but I Never, & I am 2 or more am aware of not aware of This year Last year years ago event/meeting event/meeting Q7-1. Decoration Day 3.3% 6.6% 15.8% 43.4% 30.9% Q7-2. Any of the Master Works concert series events 3.3% 9.2% 9.9% 52.6% 25.0% Q7-3. Other Westlake Historical Preservation Society events 5.9% 8.6% 9.9% 56.6% 19.1% Q7-4. Westlake Historical Preservation Society's Classic Car Show 7.1% 12.3% 12.3% 49.4% 18.8% Q7-5. Westlake Public Arts Society events 3.4% 3.4% 7.4% 57.0% 28.9% Q7-6. Council Meeting 11.3% 13.2% 16.6% 48.3% 10.6% Q7-7. Board of Trustees Meeting 9.3% 4.0% 9.9% 60.9% 15.9% Q7-8. Planning & Zoning Committee Meeting 10.5% 7.2% 16.4% 50.7% 15.1% Town of Westlake Resident Survey - Findings Report Page 57 Q8. Have you attended a public meeting in your neighborhood? Q8. Have you attended a public meeting in your neighborhood Number Percent Yes, within the past 12 months 67 38.5 % Yes, more than 12 months ago 50 28.7 % No, but I am aware of the meetings 36 20.7 % No, and I am not aware of the meetings 15 8.6 % Not provided 6 3.4 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q8. Have you attended a public meeting in your neighborhood? (without "not provided") Q8. Have you attended a public meeting in your neighborhood Number Percent Yes, within the past 12 months 67 39.9 % Yes, more than 12 months ago 50 29.8 % No, but I am aware of the meetings 36 21.4 % No, and I am not aware of the meetings 15 8.9 % Total 168 100.0 % Q8a. (If answered YES to Question 8) Was the meeting informative? Q8a. Was the meeting informative Number Percent Yes 100 85.5 % No 10 8.5 % Not provided 7 6.0 % Total 117 100.0 % WITHOUT “NOT PROVIDED” Q8a. (If answered YES to Question 8) Was the meeting informative? (without "not provided") Q8a. Was the meeting informative Number Percent Yes 100 90.9 % No 10 9.1 % Total 110 100.0 % Town of Westlake Resident Survey - Findings Report Page 58 Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? Q8b. Did you have the opportunity to discuss your ideas/concerns Number Percent Yes 97 82.9 % No 10 8.5 % Not provided 10 8.5 % Total 117 100.0 % WITHOUT “NOT PROVIDED” Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? (without "not provided") Q8b. Did you have the opportunity to discuss your ideas/concerns Number Percent Yes 97 90.7 % No 10 9.3 % Total 107 100.0 % Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? Q8c. Will you attend a neighborhood meeting in the future Number Percent Yes 28 54.9 % No 11 21.6 % Not provided 12 23.5 % Total 51 100.0 % WITHOUT “NOT PROVIDED” Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? (without "not provided") Q8c. Will you attend a neighborhood meeting in the future Number Percent Yes 28 71.8 % No 11 28.2 % Total 39 100.0 % Town of Westlake Resident Survey - Findings Report Page 59 Q8d. (If answered NO to Question 8) Do you think these types of meeting are useful? (without "not provided") Q8d. Do you think these types of meeting are useful Number Percent Yes 32 86.5 % No 5 13.5 % Total 37 100.0 % Town of Westlake Resident Survey - Findings Report Page 60 Q9. In your opinion, how often should neighborhood meetings be held? Q9. How often should neighborhood meetings be held Number Percent Annually 81 46.6 % Twice a year 54 31.0 % Every other year 4 2.3 % Don't know 35 20.1 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q9. In your opinion, how often should neighborhood meetings be held? (without "don't know") Q9. How often should neighborhood meetings be held Number Percent Annually 81 58.3 % Twice a year 54 38.8 % Every other year 4 2.9 % Total 139 100.0 % Town of Westlake Resident Survey - Findings Report Page 61 Q10. Do any children in grades K-12 live in your home? Q10. Do any children in grades K-12 live in your home Number Percent Yes 80 46.0 % No 88 50.6 % Not provided 6 3.4 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q10. Do any children in grades K-12 live in your home? (without "not provided") Q10. Do any children in grades K-12 live in your home Number Percent Yes 80 47.6 % No 88 52.4 % Total 168 100.0 % Town of Westlake Resident Survey - Findings Report Page 62 Q10a. (If answered YES to Question 10) Do any of these children currently attend Westlake Academy? Q10a. Do any of these children currently attend Westlake Academy Number Percent Yes 53 66.3 % No 27 33.8 % Total 80 100.0 % Q10b. (If answered NO to Question 10a) Where do your children go to school? Q10b. Where do your children go to school Number Percent Carroll ISD 5 20.0 % Liberty Christian 4 16.0 % Southlake Carroll High School 2 8.0 % Southlake 2 8.0 % Private 2 8.0 % Faith Christian 1 4.0 % Keller High School and Marine Military Academy 1 4.0 % Carroll-now homeschooled 1 4.0 % Westlake Academy and Keller 1 4.0 % Greenhill 1 4.0 % Walnut Grove Elementary School 1 4.0 % Goddard 1 4.0 % E A Young Academy 1 4.0 % Covenant Christian Academy 1 4.0 % Keller ISD 1 4.0 % Total 25 100.0 % Town of Westlake Resident Survey - Findings Report Page 63 Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? Q10d. Are you considering re-enrolling them in the future Number Percent Yes 2 7.4 % No 8 29.6 % Not provided 17 63.0 % Total 27 100.0 % WITHOUT “NOT PROVIDED” Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? (without "not provided") Q10d. Are you considering re-enrolling them in the future Number Percent Yes 2 20.0 % No 8 80.0 % Total 10 100.0 % Town of Westlake Resident Survey - Findings Report Page 64 Q11. What is your age? Q11. Your age Number Percent 18-34 years 7 4.0 % 35-54 years 89 51.1 % 55-74 years 62 35.6 % 75+ years 14 8.0 % Not provided 2 1.1 % Total 174 100.0 % Q11. What is your age? (without "not provided") Q11. Your age Number Percent 18-34 years 7 4.1 % 35-54 years 89 51.7 % 55-74 years 62 36.0 % 75+ years 14 8.1 % Total 172 100.0 % Town of Westlake Resident Survey - Findings Report Page 65 Q12. How many years have you lived in Westlake? Q12. How many years have you lived in Westlake Number Percent 5 or less 80 49.4 % 6 to 10 37 22.8 % 11 to 15 25 15.4 % 16 to 20 8 4.9 % 21 to 30 4 2.5 % 31+ 8 4.9 % Total 162 100.0 % Town of Westlake Resident Survey - Findings Report Page 66 Q13. In which subdivision do you live? Q13. In which subdivision do you live Number Percent Stagecoach Hills 18 10.3 % Vaquero 79 45.4 % Terra Bella 6 3.4 % Wyck Hill 5 2.9 % Glenwyck Farms 33 19.0 % Mahotea Boone 5 2.9 % Granada 4 2.3 % Not provided 24 13.8 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q13. In which subdivision do you live? (without "not provided") Q13. In which subdivision do you live Number Percent Stagecoach Hills 18 12.0 % Vaquero 79 52.7 % Terra Bella 6 4.0 % Wyck Hill 5 3.3 % Glenwyck Farms 33 22.0 % Mahotea Boone 5 3.3 % Granada 4 2.7 % Total 150 100.0 % Town of Westlake Resident Survey - Findings Report Page 67 Q14. Which of the following BEST describes your total annual household income? Q14. Your total annual household income Number Percent Under $50K 8 4.6 % $50K-$149,999 6 3.4 % $150K-$500K 44 25.3 % $500K+ 85 48.9 % Not provided 31 17.8 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q14. Which of the following BEST describes your total annual household income? (without "not provided") Q14. Your total annual household income Number Percent Under $50K 8 5.6 % $50K-$149,999 6 4.2 % $150K-$500K 44 30.8 % $500K+ 85 59.4 % Total 143 100.0 % Town of Westlake Resident Survey - Findings Report Page 68 Q15. Your gender: Q15. Your gender Number Percent Male 87 50.0 % Female 85 48.9 % Not provided 2 1.1 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q15. Your gender: (without "not provided") Q15. Your gender Number Percent Male 87 50.6 % Female 85 49.4 % Total 172 100.0 % Town of Westlake Resident Survey - Findings Report Page 69 Q16. Overall, how safe do you feel in the Town of Westlake? Q16. How safe do you feel in the Town of Westlake Number Percent Very safe 120 69.0 % Safe 47 27.0 % Very unsafe 3 1.7 % Don't know 4 2.3 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q16. Overall, how safe do you feel in the Town of Westlake? (without "don't know") Q16. How safe do you feel in the Town of Westlake Number Percent Very safe 120 70.6 % Safe 47 27.6 % Very unsafe 3 1.8 % Total 170 100.0 % Town of Westlake Resident Survey - Findings Report Page 70 Q17. Overall, how would you rate the Town of Westlake as a place to live? Q17. How would you rate the Town of Westlake as a place to live Number Percent Excellent 143 82.2 % Good 21 12.1 % Average 5 2.9 % Poor 2 1.1 % Don't know 3 1.7 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q17. Overall, how would you rate the Town of Westlake as a place to live? (without "don't know") Q17. How would you rate the Town of Westlake as a place to live Number Percent Excellent 143 83.6 % Good 21 12.3 % Average 5 2.9 % Poor 2 1.2 % Total 171 100.0 % Town of Westlake Resident Survey - Findings Report Page 71 Section 5: Survey Instrument Town of Westlake Resident Survey - Findings Report Page 72 Town of Westlake Dear Westlake Resident, It is that time when the Town of Westlake is again seeking feedback about the quality of municipal services provided to our residents. We are proud to present to you the 2017 DirectionFinder survey. The feedback received from your response is critical to the Town in shaping our goals, evaluating our services, and uncovering the most important issues for you and your family. We offer the survey every 2 years with the last survey information gathered in 2015. If you have not previously participated, we encourage you to take a moment to provide us with your responses. If you have completed this survey in years past, please know that we thank you for your continued participation in this effort and are looking forward to hearing from you again. This year marks the sixth administration of this survey and you may notice some changes. Every time we conduct this process, we strive to improve it and help the response and feedback flow quickly and easily. Because we appreciate your time, we are also pleased to offer the survey in an online format for all residents. We hope this courtesy will provide our busy respondents with a convenient option for providing the Town with your input. Please take a few minutes to complete the enclosed survey. Please answer any and all questions as accurately as possible and if you feel it is appropriate, use the comment space provided at the end of the survey for any further information you would like us to know. If you would like to access the survey online in lieu of completing this paper copy, you can find it at: www.westlake2017survey.org Please return your completed paper survey in the enclosed postage-paid envelope to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 If you have any questions, please contact Amanda DeGan, Assistant Town Manager, at (817) 490-5715, or via email at adegan@westlake-tx.org. Thank you for helping to make Westlake a premier community! Thomas E. Brymer Town Manager/Superintendent Westlake Academy 3 Village Circle, Suite 202 ♦ Westlake, Texas 76262 Metro: 817-430-0941 ♦ Fax: 817-430-1812 ♦ www.westlake-tx.org Town of Westlake Resident Survey - Findings Report Page 73 TOWN OF WESTLAKE 2017 RESIDENT SURVEY 1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall quality of public safety services (police, fire, and emergency medical) 5 4 3 2 1 9 02. Overall efforts by the Town to ensure the community is prepared for emergencies 5 4 3 2 1 9 03. Overall quality of maintenance of Town streets 5 4 3 2 1 9 04. Overall effectiveness of communication by the Town 5 4 3 2 1 9 05. Overall quality of utility services 5 4 3 2 1 9 06. Overall quality of parks, trails, open spaces, streetscaping, and facilities 5 4 3 2 1 9 07. Overall quality of customer service 5 4 3 2 1 9 08. Overall quality of enforcement of codes and ordinances 5 4 3 2 1 9 09. Overall quality of government services provided by the Town of Westlake 5 4 3 2 1 9 10. Overall value you receive from your tax dollars and fees 5 4 3 2 1 9 11. Overall value of Westlake Academy to the Town 5 4 3 2 1 9 2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? [Write-in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 3. Satisfaction with Specific Types of Services Provided by the Town. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know Police Services 01. Quality of local police protection 5 4 3 2 1 9 02. Visibility of police in neighborhoods 5 4 3 2 1 9 03. How quickly police respond to emergencies 5 4 3 2 1 9 04. Efforts of the Town to prevent crime 5 4 3 2 1 9 05. Level of traffic enforcement 5 4 3 2 1 9 Fire & Medical Services 06. Quality of fire services 5 4 3 2 1 9 07. Quality of emergency medical services 5 4 3 2 1 9 08. Response time of fire and emergency medical services personnel 5 4 3 2 1 9 Emergency Preparedness 09. Response efforts by the Town Staff during extreme weather conditions 5 4 3 2 1 9 10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 5 4 3 2 1 9 Town of Westlake Resident Survey - Findings Report Page 74 (Question 3 continued) How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know Transportation Services 11. Condition of major streets in Westlake 5 4 3 2 1 9 12. Condition of streets in your neighborhood 5 4 3 2 1 9 13. Cleanliness of streets and other public areas 5 4 3 2 1 9 14. Traffic flow and congestion management in Westlake 5 4 3 2 1 9 Communications & Citizen Engagement 15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, and events 5 4 3 2 1 9 16. Timeliness of information provided by the Town 5 4 3 2 1 9 17. Completeness of the information provided by the Town 5 4 3 2 1 9 18. Usefulness of the Westlake Wire communications 5 4 3 2 1 9 19. Usefulness of social media efforts 5 4 3 2 1 9 20. Ease of use of the Town's website 5 4 3 2 1 9 21. Availability/Accessibility of Town records 5 4 3 2 1 9 22. Opportunities provided for public input 5 4 3 2 1 9 Parks & Recreation Services 23. Maintenance of Town-owned Glenwyck Park 5 4 3 2 1 9 24. Number of publicly-accessible parks and trails 5 4 3 2 1 9 25. Maintenance of streetscaping and open spaces 5 4 3 2 1 9 Utility Services 26. Residential trash/recycling collection services 5 4 3 2 1 9 27. Yard waste & bulky item removal services 5 4 3 2 1 9 28. Town efforts to promote water conservation and protect water resources 5 4 3 2 1 9 29. Household hazardous waste disposal service 5 4 3 2 1 9 30. Efforts by the Town to manage storm water run-off 5 4 3 2 1 9 31. Quality of (drinking) water utility services 5 4 3 2 1 9 Customer Service 32. Level of participation by Town Staff in community events/neighborhood meetings 5 4 3 2 1 9 33. Timeliness of Town Staff to concerns/issues (<24 hours) 4 3 2 1 9 34. Friendliness of Town Staff 5 4 3 2 1 9 35. Municipal court services 5 4 3 2 1 9 36. Jury service experience 5 4 3 2 1 9 Code Enforcement 37. Enforcing the exterior appearance and maintenance regulations for property 5 4 3 2 1 9 38. Enforcing sign regulations 5 4 3 2 1 9 Town of Westlake Resident Survey - Findings Report Page 75 4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. How important was: Extremely Important Very Important Important Less Important Not Important Don't Know 01. Sense of community 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. Small town feel 5 4 3 2 1 9 04. Aesthetic appeal & high development standards 5 4 3 2 1 9 05. Westlake Academy 5 4 3 2 1 9 06. Access to other public schools (Keller, Northwest or Carroll ISD) 5 4 3 2 1 9 07. Proximity to private schools 5 4 3 2 1 9 08. Low crime rates/quality of public safety 5 4 3 2 1 9 09. Employment opportunities in the Westlake area 5 4 3 2 1 9 10. Access to DFW airport 5 4 3 2 1 9 11. Access to major highways 5 4 3 2 1 9 12. Type of housing available 5 4 3 2 1 9 13. Quality of your subdivision 5 4 3 2 1 9 14. Westlake as a retirement destination 5 4 3 2 1 9 15. Number of publicly accessible parks & trails 5 4 3 2 1 9 16. Subdivision amenities (airpark, golf club, parks, etc.) 5 4 3 2 1 9 5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? [Write-in your answers below using the numbers from the list in Question 4.] 1st: ____ 2nd: ____ 3rd: ____ 6. Overall, how familiar are you with the following information? Very Familiar Somewhat Familiar Not Familiar 1. The Town's Comprehensive Plan 3 2 1 2. The Town's Strategic Plan 3 2 1 3. The Town's Vision, Values, and Mission Statements 3 2 1 4. The Town's lighting standards 3 2 1 5. The Town's open space requirements for development 3 2 1 6. Zoning standards within the Town 3 2 1 7. Allowed uses (zoning entitlements) for existing planned development districts within the Town 3 2 1 Town of Westlake Resident Survey - Findings Report Page 76 7. Please indicate the last time you attended each of the following events or meetings. This year Last year 2 or more years ago Never, but I am aware of event/mtg. Never, and I am not aware of event/mtg. 1. Decoration Day 5 4 3 2 1 2. Any of the Master Works concert series events 5 4 3 2 1 3. Other Westlake Historical Preservation Society events 5 4 3 2 1 4. Westlake Historical Preservation Society's Classic Car Show 5 4 3 2 1 5. Westlake Public Arts Society events 5 4 3 2 1 6. Council Meeting 5 4 3 2 1 7. Board of Trustees Meeting 5 4 3 2 1 8. Planning & Zoning Committee Meeting 5 4 3 2 1 8. Have you attended a public meeting in your neighborhood? ____ (1) Yes, within the past 12 months [Answer 8a-b.] ____ (2) Yes, more than 12 months ago [Answer 8a-b.] ____ (3) No, but I am aware of the meetings [Answer 8c-d.] ____ (4) No, and I am not aware of the meetings [Answer 8c-d.] If "Yes" to Question 8: 8a. Was the meeting informative? ____ (1) Yes ____ (2) No 8b. Did you have the opportunity to discuss your ideas/concerns? ____ (1) Yes ____ (2) No If "No" to Question 8: 8c. Will you attend a neighborhood meeting in the future? ____ (1) Yes ____ (2) No 8d. Do you think these types of meeting are useful? ____ (1) Yes ____ (2) No 9. In your opinion, how often should neighborhood meetings be held? ____ (1) Annually ____ (2) Twice a year ____ (3) Every other year ____ (9) Don't know 10. Do any children in grades K-12 live in your home? _____ (1) Yes [Answer 11a.] _____ (2) No [Skip to 12.] 11a. Do any of these children currently attend Westlake Academy? _____ (1) Yes [Skip to 12.] _____ (2) No [Answer 11b-d.] 11b. Where do your children go to school? 11c. If any of your children previously attended Westlake Academy, why did they stop? 11d. If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? ____ (1) Yes ____ (2) No Town of Westlake Resident Survey - Findings Report Page 77 12. What is your age? ____ (1) 18 – 34 years ____ (2) 35 – 54 years ____ (3) 55 – 74 years ____ (4) 75+ years 13. How many years have you lived in Westlake? ________ years 14. In which subdivision do you live? ____ (1) Stagecoach Hills ____ (2) Vaquero ____ (3) Terra Bella ____ (4) Wyck Hill ____ (5) Glenwyck Farms ____ (6) Mahotea Boone ____ (7) Granada 15. Which of the following BEST describes your total annual household income? ____ (1) Under $50,000 ____ (2) $50,000 - $149,999 ____ (3) $150,000 - $500,000 ____ (4) Over $500,000 16. Gender: ____ (1) Male ____ (2) Female 17. Overall, how safe do you feel in the Town of Westlake? ____ (4) Very Safe ____ (3) Safe ____ (2) Unsafe ____ (1) Very Unsafe ____ (9) Don't Know 18. Overall, how would you rate the Town of Westlake as a place to live? ____ (4) Excellent ____ (3) Good ____ (2) Average ____ (1) Poor ____ (9) Don't Know Optional: If you have any other comments or a question you would like to see asked in a future survey, please write the information in the space provided below. The Town of Westlake thanks you for completing this survey. Please return your completed document in the enclosed postage-paid envelope, addressed to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 Your response will remain completely confidential. The address information printed to the right will ONLY be used to help identify areas with specific needs. If your address is not correct, please provide the correct information. Thank You. Town of Westlake Resident Survey - Findings Report Page 78