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HomeMy WebLinkAboutDirectionFinders Survey PresentationPresented by August 2013 More than 1,550,000 Persons Surveyed for more than 500 cities and counties in 46 States A National Leader in Market Research for Local Governmental Organizations …helping city and county governments gather and use survey data to enhance organizational performance for more than 30 years 2 Agenda •Purpose of the Survey •Methodology •Demographics •Major Findings •Summary •Questions Purpose of the Survey •To objectively assess resident satisfaction with the quality of Town services •Identify trends in satisfaction levels from previous surveys •Benchmark the performance of the Town with other communities •To identify community priorities Survey Methodology •Survey Description: –5 pages in length –survey took approximately 15-20 minutes to complete •Sample size: 250 completed •Method of Administration: –by mail with follow -up by phone –randomly selected sample of households •Confidence level: 95% •Margin of error: +/- 4.0% overall Who Lives in Westlake? Reasons Residents Live in Westlake Perceptions of the Community Satisfaction with Town Services How Westlake Compares to Other Communities Strengths and Weaknesses (Items That Rated 10% Above or Below the U.S. Average) •COMPARATIVE STRENGTHS Condition of major streets (+29% above U.S. average) Condition of neighborhood streets (+27% above U.S. average) Effectiveness of Town communication (+26% above U.S. average) Traffic flow and congestion management (+23% above U.S. average) Enforcing exterior regulations for property(+23% above U.S. average) Overall code enforcement (+21% above U.S. average) Westlake's emergency preparedness efforts (+20% above U.S. average) Cleanliness of streets and other public areas (+20% above U.S. average) Overall customer service provided by the Town (+18% above U.S. average) Overall quality of governmental services (+16% above U.S. average) Enforcing sign regulations (+14% above U.S. average) Efforts of the Town to prevent crime(+13% above U.S. average) Household hazardous waste disposal service (+11% above U.S. average) Police response time to emergencies (+10% above U.S. average) Visibility of police in neighborhoods (+10% above U.S. average) Curbside recycling services (+10% above U.S. average) •COMPARATIVE WEAKNESSES - NONE Priorities for Improvement Other Issues Summary Westlake’s Composite Index Improved 12 Points From 2011 to 2013 Summary •Residents continue to feel good about living in Westlake 91% of the residents rated the Town as an “excellent” or “good” place to live Only 4% rated the Town as a “poor” place to live •Overall satisfaction with City services improved significantly from 2011 In addition to the increase in the Composite Satisfaction Index, overall satisfaction with the quality of governmental services increased 8% from 66% in 2011 to 74% in 2013 •Services that residents think are most important: Public Safety Services Westlake Academy Parks, Trails, Open Spaces, Streetscaping and Facilities Questions ???