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05-22-17 TC Agenda Packet
The Regular Meeting of the Town of Westlake Town Council will begin immediately following the conclusion of the Town Council Work Session but not prior to the posted start time. Mission Statement Westlake is a unique community blending preservation of our natural environment and viewscapes, while serving our residents and businesses with superior municipal and academic services that are accessible, efficient, cost-effective, and transparent. Westlake, Texas – “One-of-a-kind community; natural oasis – providing an exceptional level of service.” Page 1 of 5 TOWN OF WESTLAKE, TEXAS Vision Statement An oasis of natural beauty that maintains our open spaces in balance with distinctive development, trails, and quality of life amenities amidst an ever expanding urban landscape. TOWN COUNCIL MEETING AGENDA May 22, 2017 Building 4, Suite 4202 2ND FLOOR, COUNCIL CHAMBER WESTLAKE, TX 76262 Workshop Session: 5:00 p.m. Regular Session: 6:30 p.m. Page 2 of 5 Work Session 1. CALL TO ORDER 2. PLEDGE OF ALLEGIANCE 3. REVIEW OF CONSENT AGENDA ITEMS FOR THE TOWN COUNCIL REGULAR MEETING AGENDA. 4. DISCUSSION ITEMS a. Presentation and discussion regarding the Northwest Metroport Chamber of Commerce activities. b. Presentation and discussion of the DirectionFinder Results for 2017 Residential Survey. c. Presentation and discussion regarding enhancement and growth in our Communications Department for strategic messaging and marketing efforts. d. Standing Item: Presentation and discussion of development projects per Staff April 2017 report, April 2017 Entrada report from the Developer and projects in Planned Development PD 3-5. 5. EXECUTIVE SESSION The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Page 3 of 5 Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance. d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 6. RECONVENE MEETING 7. COUNCIL RECAP / STAFF DIRECTION 8. ADJOURNMENT Regular Session 1. CALL TO ORDER 2. ITEMS OF COMMUNITY INTEREST: Mayor and Council Reports on Items of Community Interest pursuant to Texas Government Code Section 551.0415 the Town Council may report on the following items: (1) expression of thanks, congratulations or condolences; (2) information about holiday schedules; (3) recognition of individuals; (4) reminders about upcoming Town Council events; (5) information about community events; and (6) announcements involving imminent threat to public health and safety. 3. CITIZEN COMMENTS: This is an opportunity for citizens to address the Council on any matter whether or not it is posted on the agenda. The Council cannot by law take action nor have any discussion or deliberations on any presentation made to the Council at this time concerning an item not listed on the agenda. The Council will receive the information, ask staff to review the matter, or an item may be noticed on a future agenda for deliberation or action. 4. CONSENT AGENDA: All items listed below are considered routine by the Town Council and will be enacted with one motion. There will be no separate discussion of items unless a Council Member or citizen so requests, in which event the item will be removed from the general order of business and considered in its normal sequence. a. Consider approval of the minutes from the April 24, 2017, meeting. b. Consider approval of the minutes from the May 11, 2017, meeting. c. Consider approval of Ordinance 824, Approving a negotiated settlement between the Atmos cities steering committee (“ACSC”) and ATMOS ENERGY CORP., MID- TEX DIVISION regarding the company’s 2017 rate review mechanism filings. d. Consider approval of Ordinance 825, Amending Chapter 94, Utilities adding Article V, Cross Connection Control, Sections 94-100 through 94-150. e. Consider approval of Resolution 17-21, Authorizing the Town Manager to enter into a purchase agreement with Rush Truck Center, Rush Bus Center to purchase a Page 4 of 5 71-passenger activity bus and authorize the Town Manager to make funding changes not to exceed $25,000 on this project. 5. DISCUSSION AND CONSIDERATION TO ELECT A MAYOR PRO TEMPORE. 6. CONDUCT A PUBLIC HEARING AND CONSIDERATION OF ORDINANCE 826, APPROVING A CONCEPT/DEVELOPMENT PLAN FOR AN APPROXIMATELY 33- ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. 7. CONDUCT A PUBLIC HEARING AND CONSIDERATION OF ORDINANCE 827, APPROVING A PLANNED DEVELOPMENT ZONING DISTRICT (PD) SITE PLAN FOR AN APPROXIMATELY 33-ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. 8. CONDUCT A PUBLIC HEARING AND CONSIDERATION OF ORDINANCE 828, APPROVING A PRELIMINARY SITE EVALUATION FOR AN APPROXIMATELY 33- ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. 9. EXECUTIVE SESSION The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx Page 5 of 5 - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 10. RECONVENE MEETING 11. TAKE ANY ACTION, IF NEEDED, FROM EXECUTIVE SESSION ITEMS. 12. FUTURE AGENDA ITEMS: Any Council member may request at a workshop and / or Council meeting, under “Future Agenda Item Requests”, an agenda item for a future Council meeting. The Council Member making the request will contact the Town Manager with the requested item and the Town Manager will list it on the agenda. At the meeting, the requesting Council Member will explain the item, the need for Council discussion of the item, the item’s relationship to the Council’s strategic priorities, and the amount of estimated staff time necessary to prepare for Council discussion. If the requesting Council Member receives a second, the Town Manager will place the item on the Council agenda calendar allowing for adequate time for staff preparation on the agenda item. 13. ADJOURNMENT ANY ITEM ON THIS POSTED AGENDA COULD BE DISCUSSED IN EXECUTIVE SESSION AS LONG AS IT IS WITHIN ONE OF THE PERMITTED CATEGORIES UNDER SECTIONS 551.071 THROUGH 551.076 AND SECTION 551.087 OF THE TEXAS GOVERNMENT CODE. CERTIFICATION I certify that the above notice was posted at the Town Hall of the Town of Westlake, 1301 Solana Blvd., Building 4, Suite 4202, Westlake, TX 76262, May 17, 2017, by 5:00 p.m. under the Open Meetings Act, Chapter 551 of the Texas Government Code. _____________________________________ Kelly Edwards, TRMC, Town Secretary If you plan to attend this public meeting and have a disability that requires special needs, please advise the Town Secretary 48 hours in advance at 817-490-5710 and reasonable accommodations will be made to assist you. Town Council Item # 2 – Pledge of Allegiance Texas Pledge: "Honor the Texas flag; I pledge allegiance to thee, Texas, one state under God, one and indivisible." REVIEW OF CONSENT AGENDA ITEMS FOR THE TOWN COUNCIL REGULAR MEETING AGENDA. a. Consider approval of the minutes from the April 24, 2017, meeting. b. Consider approval of the minutes from the May 11, 2017, meeting. c. Consider approval of Ordinance 824, Approving a negotiated settlement between the Atmos cities steering committee (“ACSC”) and ATMOS ENERGY CORP., MID-TEX DIVISION regarding the company’s 2017 rate review mechanism filings. d. Consider approval of Ordinance 825, Amending Chapter 94, Utilities adding Article V, Cross Connection Control, Sections 94-100 through 94-150. e. Consider approval of Resolution 17-21, Authorizing the Town Manager to enter into a purchase agreement with Rush Truck Center, Rush Bus Center to purchase a 71-passenger activity bus and authorize the Town Manager to make funding changes not to exceed $25,000 on this project. Town Council Item # 3 – Review of Consent Items DISCUSSION ITEMS a. Presentation and discussion regarding the Northwest Metroport Chamber of Commerce activities. b. Presentation and discussion of the DirectionFinder Results for 2017 Residential Survey. c. Presentation and discussion regarding enhancement and growth in our Communications Department for strategic messaging and marketing efforts. d. Standing Item: Presentation and discussion of development projects per Staff April 2017 report, April 2017 Entrada report from the Developer and projects in Planned Development PD 3-5. Town Council Item #4 – Discussion Items Page 1 of 2 estlake Town Council TYPE OF ACTION Workshop - Discussion Item Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Presentation and Discussion regarding the Northwest Metroport Chamber of Commerce Activities. STAFF CONTACT: Tom Brymer, Town Manager Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Transparent / Integrity- driven Government Municipal & Academic Operations Exemplary Service & Governance - We set the standard by delivering unparalleled municipal and educational services at the lowest cost. Increase Transparency, Accessibility & Communications Strategic Initiative Outside the Scope of Identified Strategic Initiatives Time Line - Start Date: May 22, 2017 Completion Date: May 22, 2017 Funding Amount: NA Status - Funded Source - N/A EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) Northwest Metroport Chamber of Commerce President Sally President Sally Michalak will provide a presentation to the Mayor and Town Council regarding the program of activities of the Chamber including the joint economic development marketing and communications efforts that have been underway in recent years with the Chamber’s member cities. RECOMMENDATION Recommend hearing this presentation from Northwest Metroport Chamber President, ask questions, and discuss the program of Chamber services presented as it relates to the Town of Page 2 of 2 Westlake and the Chamber’s membership area. ATTACHMENTS None estlake Town Council TYPE OF ACTION Workshop - Discussion Item Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Presentation and Discussion of the DirectionFinder Results for 2017 Residential Survey STAFF CONTACT: Tom Brymer, Town Manager Amanda DeGan, Assistant Town Manager Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Transparent / Integrity- driven Government Citizen, Student & Stakeholder Exemplary Service & Governance - We set the standard by delivering unparalleled municipal and educational services at the lowest cost. Increase CSS Satisfaction Strategic Initiative Bi-annual Survey Administration Time Line - Start Date: January 1, 2017 Completion Date: May 22, 2017 Funding Amount: $9,750 Status - Funded Source - General Fund EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) Since 2009, we have conducted a residential survey to gather feedback and data from our community members to help determine the direction and success of our service delivery. We use this information to gauge our customer service, communication, public safety, overall satisfaction, and various other components of our municipal government. We also review the information to determine how we score as an organization in benchmarking against other agencies. Staff has contracted with ETC, based in Olathe, Kansas, for this survey and the six (6) iterations that were conducted prior to this year. We will have Chris Tathum on hand to present the results to the Council and be available to answer any questions that may arise from the data. RECOMMENDATION Staff recommends review and discussion of any relevant data. ATTACHMENTS DirectionFinder SurveyResults - 2017 …helping organizations make better decisions since 1982 Submitted to the Town of Westlake, Texas ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 May 2017 Town of Westlake Resident Survey Findings Report Contents Executive Summary ....................................................................... i Section 1: Charts and Graphs ....................................................... 1 Section 2: Trend Analysis ............................................................ 17 Section 3: Importance‐Satisfaction Analysis .............................. 30 Section 4: Tabular Data .............................................................. 36 Section 5: Survey Instrument ..................................................... 72 Executive Summary Report Town of Westlake 2017 Resident Survey Executive Summary Purpose and Methodology During the spring of 2017, ETC Institute administered a Resident Survey for the Town of Westlake. The purpose of the survey was to gather input from citizens to help Town leaders make critical decisions concerning the allocation of Town resources, to measure the effectiveness of Town Services, and to help decide the future direction of the community. This was the sixth time the Town had administered the resident survey; the previous surveys were administered in 2009, 2010 2011, 2013, and 2015. The five‐page survey, cover letter and postage paid return envelope were mailed to a random sample of households in the Town of Westlake. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database. Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the on‐line version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Westlake from participating, everyone who completed the survey on‐line was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered on‐line with the addresses that were originally selected for the random sample. If the address from a survey completed on‐line did not match one of the addresses selected for the sample, the on‐line survey was not counted. The five‐page survey was administered to a random sample of 174 households in the Town. The results for the random sample of 174 households have a 95% level of confidence with a precision of at least +/‐ 7.4%. This summary report contains: a summary of the methodology for administering the survey and major findings charts showing the overall results for most questions on the survey trend analysis importance‐satisfaction analysis tabular data that show the results for each question on the survey a copy of the survey instrument. Page i Executive Summary Report The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Westlake with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflects the utilization and awareness of Town services, the percentage of “don’t know” responses has been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.” Overall Satisfaction Eighty‐one percent (81%) of residents, who had an opinion, were “very satisfied” or “satisfied” with the overall quality of government services provided by Westlake; 11% were neutral and 7% were dissatisfied. The highest levels of satisfaction with Town services, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of public safety services (94%), the Town’s emergency preparedness efforts (89%), and the overall quality of parks, trails, open spaces, streetscaping, and facilities (82%). Composite Customer Satisfaction Index. To objectively assess the change in overall satisfaction with Town services from 2009, ETC Institute developed a Composite Customer Satisfaction Index for the Town. The Composite Satisfaction Index is derived from the mean rating given for all major categories of Town services that are assessed on the survey in 2009, 2010, 2011, 2013, 2015 and 2017. The index is calculated by dividing the mean rating for the current year by the mean rating for the base‐year (year 2009) and then multiplying the result by 100. As the chart below shows, the Composite Customer Satisfaction Index for Westlake has increased by 21 points since 2009 and has decreased by 6 points since 2015. In comparison, the U.S. index has remained very stagnant, with a decrease of 1 point since 2015. Page ii Executive Summary Report Overall Priorities The top three major Town services that residents felt were most important were: 1) public safety services (62%), 2) the overall quality of parks, trails, open spaces, streetscaping, and facilities (39%), and 3) the overall value of Westlake Academy to the Town (37%). Satisfaction with Specific Town Services Police Services. The police services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of local police protection (86%), how quickly police respond to emergencies (84%), and the visibility of police in neighborhoods (80%). Fire and Emergency Medical Services. Residents gave high satisfaction ratings to all three fire and emergency medical services that were rated. Based upon a combination of “very satisfied” and “satisfied” responses, among residents who had an opinion, ninety‐one (91%) of Westlake residents were satisfied with the response time of fire and EMS personnel, 91% were satisfied with the quality of emergency medical services and 89% were satisfied with the overall quality of fire services. Emergency Preparedness. Eighty‐one percent (81%) of the residents surveyed, who had an opinion, were “very satisfied” or “satisfied” with the Town staff response during extreme weather and 79% were satisfied with efforts by the Town staff to inform residents of hazardous road conditions, potential inclement weather and closures. Transportation Services. The transportation services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the cleanliness of streets and other public areas (85%) and the condition of major streets in Westlake (81%). Communication/Citizen Engagement. The communication/citizen engagement services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: Town efforts to keep residents informed (82%), the timeliness of information provided by the Town (80%), and the completeness of information provided by the Town (80%). Parks and Recreation Services. The parks and recreation services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the maintenance of streetscaping and open space (82%) and the number of publicly‐accessible parks/trails (76%). Utility Services. The utility services that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were: residential trash collection services (83%), quality of drinking water utility services (77%), and the promotion of water conservation and the protection of resources (75%). Page iii Executive Summary Report Customer Service. The customer service items that residents were most satisfied with, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion, were the friendliness of Town staff (92%), participation of Town staff in community events/neighborhood meetings (83%) and the timeliness of Town Staff to concerns or issues (77%). Code Enforcement. Both code enforcement items saw high levels of overall satisfaction, based upon a combination of “very satisfied” and “satisfied” responses among residents who had an opinion. Eighty‐one percent (81%) of respondents were satisfied with the enforcement of exterior maintenance and maintenance regulations for property and 80% were satisfied with the enforcement of sign regulations. Other Findings The most important reasons that residents indicated influenced their decision to move to Westlake were: 1) the quality of life (99%), 2) low crime rates and the quality of public safety (98%), 3) the aesthetic appeal and high development standards (97%), 4) quality of their subdivision (97%), and 5) the type of housing available (95%). The quality of life, Westlake Academy, and the aesthetic appeal and high development standards were the top three reasons that residents will stay in Westlake over the next five years. The types of Town information that residents were most familiar with, based upon the combined percentage of residents who indicated they were “very familiar” or “somewhat familiar” with the information, were: the Town’s Vision, Values, and Mission Statements (79%), the Town’s Comprehensive Plan (76%), zoning standards within the Town (75%), and the Town's open space requirements for development (75%). Of the residents who had attended public meetings held in their neighborhood, 91% felt the meeting was informative and 91% felt they had the opportunity to discuss their ideas and concerns at the meeting. Of the residents who have not attended a public meeting, 72% indicated they would attend in the future, and 87% think the meetings are useful. Nearly half (47%) of respondents indicated they think neighborhood meetings should be held annually, 31% think they should be held twice a year, and 2% think they should be held every other year. Fifty‐two percent (52%) of households surveyed have children in grades K‐12 living in the home. Of those who have children two out of every three households indicated their children attend Westlake Academy. Twenty percent (20%) of respondents who indicated their child previously attended Westlake Academy would consider re‐enrolling them in the future. Ninety‐eight percent (98%) of the residents surveyed felt “very safe” or “safe” in the Town of Westlake, compared to only 2% who felt “unsafe” or “very unsafe”. Page iv Executive Summary Report Most (96%) of the residents surveyed thought Westlake was an “excellent” or “good” place to live; 3% felt it was an “average” place to live, only 1% felt it was a “poor” place to live. Investment Priorities Recommended Priorities for the Next Two Years. In order to help the Town identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis. This analysis examined the importance residents placed on each Town service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with Town services over the next two years. If the Town wants to improve its overall satisfaction rating, the Town should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in the Section 2 of this report. Overall Priorities for the Town by Major Category. This analysis reviewed the importance of and satisfaction with major categories of Town services. This analysis was conducted to help set the overall priorities for the Town. Based on the results of this analysis, the major services that are recommended as the top priorities for investment over the next two years to raise the Town’s overall satisfaction rating are listed below: o Overall value of Westlake Academy to the Town (IS Rating=0. 1017) The table below shows the importance‐satisfaction rating for all 11 major categories of Town services that were rated. Page v Section 1: Charts and Graphs Town of Westlake Resident Survey - Findings Report Page 1 53% 52% 45% 44% 41% 48% 42% 36% 50% 36% 32% 41% 37% 37% 38% 40% 34% 36% 40% 23% 35% 37% 4% 8% 12% 13% 11% 13% 10% 14% 19% 17% 20% 1% 3% 6% 5% 7% 6% 12% 9% 8% 12% 11% Quality of public safety services Westlake's emergency preparedness efforts Parks/trails/open spaces/streetscaping/facilites Quality of customer service Quality of government services provided Effectiveness of communication by the Town Quality of maintenance of Town streets Quality of enforcement of codes & ordinances Value of Westlake Academy to the Town Quality of utility services Value you receive from your tax & fees 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q1. Overall Satisfaction With Town Services by Major Category by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 62% 39% 37% 30% 30% 19% 18% 14% 10% 9% 8% Quality of public safety services Parks/trails/open spaces/streetscaping/facilites Value of Westlake Academy to the Town Value you receive from your tax & fees Quality of maintenance of Town streets Westlake's emergency preparedness efforts Quality of utility services Quality of government services provided Quality of enforcement of codes & ordinances Effectiveness of communication by the Town Quality of customer service 0% 20% 40% 60% 80% 100% 1st Choice 2nd Choice 3rd Choice by percentage of respondents who selected the item as one of their top three choices Q2. Major Categories of Town Services That Residents Felt Were Most Important Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 2 49% 44% 38% 42% 33% 37% 40% 42% 35% 38% 12% 16% 15% 19% 20% 2% 1% 5% 4% 9% Quality of local police protection How quickly police respond to emergencies Visibility of police in neighborhoods Efforts of the Town to prevent crime Level of traffic enforcement 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.1-5. Satisfaction with Police Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 55% 55% 54% 36% 36% 35% 7% 8% 8% 1% 1% 3% Response time of fire and EMS personnel Quality of emergency medical services Quality of fire services 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.6-8. Satisfaction with Fire and Medical Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 3 51% 54% 30% 25% 17% 16% 2% 5% Town staff response during extreme weather 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.9-10. Satisfaction with Emergency Preparedness in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Efforts by Town staff to inform residents of hazardous road conditions, potential inclement weather and closures 45% 37% 39% 16% 40% 44% 42% 40% 6% 9% 13% 22% 9% 10% 7% 22% Cleanliness of streets & other public areas Condition of major streets in Westlake Condition of streets in your neighborhood Traffic flow & congestion management in Westlake 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.11-14. Satisfaction with Transportation Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 4 49% 49% 45% 47% 38% 30% 25% 24% 33% 31% 35% 30% 37% 40% 45% 40% 13% 15% 15% 16% 18% 21% 20% 27% 5% 5% 6% 7% 7% 9% 10% 10% Efforts by the Town to keep you informed Timeliness of information provided Completeness of the information provided Usefulness of the Westlake Wire communications Usefulness of social media efforts Opportunities provided for public input Ease of use of the Town's website Availability/Accessibility of Town records 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.15-22. Satisfaction with Communication and Citizen Engagement in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 38% 35% 35% 44% 41% 39% 12% 15% 17% 6% 10% 9% Maintenance of streetscaping & open spaces Number of publicly-accessible parks & trails Maintenance of Town-owned Glenwyck Park 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.23-25. Satisfaction with Parks and Recreation Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 5 39% 34% 28% 34% 22% 25% 44% 43% 47% 40% 41% 36% 11% 15% 18% 18% 25% 25% 7% 8% 8% 9% 12% 14% Residential trash/recycling collection services Quality of (drinking) water utility services Promotion of water conservation/protect resources Yard waste & bulky item removal services Efforts by the Town to manage storm water run-off Household hazardous waste disposal service 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.26-31. Satisfaction with Utility Services in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 53% 43% 38% 38% 36% 39% 40% 39% 38% 35% 5% 14% 16% 20% 25% 2% 3% 8% 4% 4% Friendliness of Town Staff Timeliness of Town Staff to concerns/issues Municipal court services Jury service experience 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.32-36. Satisfaction with Customer Service in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Participation by Town staff in community events/neighborhood meetings Town of Westlake Resident Survey - Findings Report Page 6 32% 29% 49% 51% 15% 15% 5% 5%Enforcing sign regulations 0% 20% 40% 60% 80% 100% Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2) Q3.37-38. Satisfaction with Code Enforcement in the Town of Westlake by percentage of respondents who rated the item as a 1 to 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Enforcing exterior appearance & maintenance regulations for property Q4. Importance of Various Reasons in the Decision to Move to Westlake by percentage of respondents who felt the item was "extremely important,” "very important" or “important” Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 99% 98% 97% 97% 95% 94% 94% 92% 91% 81% 80% 77% 70% 58% 45% 39% Quality of life Low crime rates/quality of public safety Aesthetic appeal & high development standards Quality of your subdivision Type of housing available Access to major highways Small town feel Sense of community Access to DFW airport Number of publicly accessible parks & trails Subdivision amenities Westlake Academy Access to other public schools Westlake as a retirement destination Proximity to private schools Employment opportunities in the Westlake area 0% 20% 40% 60% 80% 100% Extremely Important Very Important Important Town of Westlake Resident Survey - Findings Report Page 7 43% 33% 28% 25% 25% 20% 17% 17% 14% 13% 8% 4% 4% 3% 3% 2% Quality of life Westlake Academy Aesthetic appeal & high development standards Quality of your subdivision Small town feel Low crime rates/quality of public safety Access to other public schools Access to DFW airport Subdivision amenities Sense of community Type of housing available Access to major highways Westlake as a retirement destination Number of publicly accessible parks & trails Employment opportunities in the Westlake area Proximity to private schools 0% 10% 20% 30% 40% 50% 1st Choice 2nd Choice 3rd Choice by percentage of respondents who selected the item as one of their top three choices Q5. Reasons Residents Will Stay in Westlake Over the Next Five Years Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q6. Town Information Residents Were Familiar With by percentage of respondents who indicated they were "very familiar” or "somewhat familiar" with the information Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 79% 76% 75% 75% 74% 71% 69% The Town's Vision, Values, & Mission Statements The Town's Comprehensive Plan Zoning standards within the Town The Town's open space requirements for development The Town's Strategic Plan The Town's lighting standards 0% 20% 40% 60% 80% 100% Very Familiar Somewhat Familiar Allowed uses for existing planned development districts within the Town Town of Westlake Resident Survey - Findings Report Page 8 Q7. When did you most recently attend the following events? by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 11% 11% 7% 3% 6% 9% 3% 3% 13% 7% 12% 7% 9% 4% 9% 3% 17% 16% 12% 16% 10% 10% 10% 7% Council Meeting Planning & Zoning Committee Meeting Decoration Day Board of Trustees Meeting Any of the Master Works concert series events Westlake Public Arts Society events 0%20%40%60% This Year Last Year 2 yrs ago or more Westlake Historical Preservation Society's Classic Car Show Other Westlake Historical Preservation Society events by percentage of respondents (excluding don't knows) Q8. Have you attended a public meeting in your neighborhood? Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Yes - This Year 40% Yes - Last Year 30% 21% 9% No - but I’m Aware of the Meetings No - I’m Not Aware of the Meetings Town of Westlake Resident Survey - Findings Report Page 9 91% 91% The meeting was informative I had the opportunity to discuss ideas/concerns 0% 20% 40% 60% 80% 100% Yes by percentage of respondents who indicated they have attended a public meeting in their neighborhood Q8a-b. Perceptions of Public Meetings Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 72% 87% Will you attend a meeting in the future Do you think these meetings are useful 0% 20% 40% 60% 80% 100% Yes by percentage of respondents who indicated they have NOT attended a public meeting in their neighborhood Q8c-d Perceptions of Public Meetings Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 10 Q9. In your opinion, how often should neighborhood meetings be held? by percentage of respondents Annually 47% Twice a year 31% Every other year 2%Don't know 20% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q10. Do any children in grades K-12 live in your home? Q11a. If YES, do any of these children currently attend Westlake Academy? by percentage of respondents Yes 48% No 52% Yes 66% No 34% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 11 20% 16% 8% 8% 8% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% Carroll ISD Liberty Christian Southlake Carroll High School Southlake Private Faith Christian Keller High School and Marine Military Academy Carroll-now homeschooled Westlake Academy and Keller Greenhill Walnut Grove Elementary School Goddard E A Young Academy Covenant Christian Academy Keller ISD 0% 10% 20% 30% 40% by percentage of respondents who indicated they have children in grades K-12 in their home Q11b. Where do you children go to school? Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q11d. If your child previously attended Westlake, are you considering re-enrolling them in the future? by percentage of respondents who had children in grades K-12 living in their home who were not attending Westlake Academy Yes 20% No 80% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 12 18-34 years 4% 35-54 years 52% 55-74 years 36% 75+ years 8% Q12. Demographics: Age of Survey Respondents by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q12. Demographics: How many years have you lived in Westlake? by percentage of respondents 5 or less 49% 6 to 10 23% 11 to 15 15% 16 to 20 5% 21 to 30 3% 31+ 5% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 13 Stagecoach Hills 12% Vaquero 53% Terra Bella 4%Wyck Hill 3%Glenwyck Farms 22% Mahotea Boone 3% Granada 3% Q14. Demographics: In which subdivision do you live? by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Under $50K 6% $50K-$149,999 4% $150K-$500K 31% $500K+ 59% Q15. Demographics: Household Income by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 14 Male 51% Female 49% Q16. Demographics: Respondents Gender by percentage of respondents Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Q17. Overall, how safe do you feel in the Town of Westlake? by percentage of respondents Very safe 71% Safe 28% Very unsafe 2% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 15 Q18. Overall, how would you rate the Town of Westlake as a place to live? by percentage of respondents Excellent 84% Good 12% Average 3% Poor 1% Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 16 Section 2: Trend Analysis Town of Westlake Resident Survey - Findings Report Page 17 Trends Analysis: 2015 versus 2017 Town of Westlake 2017 Resident Survey Trends Analysis Overview In 2009, 2010, 2011, 2013, 2015, and 2017 the Town of Westlake conducted a resident survey to assess resident satisfaction with the delivery of major Town services. The charts on the following pages show how the results of the 2017 survey compare to the results from previous surveys. Significant changes in the survey results from 2015 to 2017 are highlighted below; given the sample size of both surveys, changes of 4.0% or more are considered statistically significant. Significant Changes in Satisfaction Ratings Satisfaction with Major Categories of Town Services. Among the 11 major categories of Town services that were rated in both 2017 and 2017, there were significant changes in four of the areas. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the maintenance of Town streets decreased 4% from 82% in 2015 to 78% in 2017. Satisfaction with the towns emergency preparedness efforts decreased 7% from 96% in 2015 to 89% in 2017. Satisfaction with the overall customer services provided by Town employees decreased 8% from 92% in 2015 to 81% in 2017. Satisfaction with the effectiveness of Town communication decreased 11% from 92% in 2015 to 81% in 2017. Satisfaction with Police Services. Among the 5 police services that were rated in both 2015 and 2017, there were increases in satisfaction ratings in two of the five areas and both were significant. There were also two areas which saw significant decreases. The areas with significant increases and decreases in satisfaction ratings are listed below: Satisfaction with the visibility of police in neighborhoods increased 10% from 70% in 2015 to 80% in 2017. Satisfaction with overall quality of local police protection increased 5% from 81% in 2015 to 86% in 2017. Satisfaction with how quickly police respond to emergencies decreased 5% from 89% in Page 18 Trends Analysis: 2015 versus 2017 2015 to 84% in 2017. Satisfaction with Town efforts to prevent crime decreased 6% from 83% in 2015 to 77% in 2017. Satisfaction with Fire and Emergency Medical Services. Among the three fire and emergency medical services that were rated in both 2015 and 2017, there were increases in satisfaction ratings in all three areas, and significant changes in two areas. Satisfaction with the response time of fire and EMS personnel increased 7% from 85% in 2015 to 92% in 2017. Satisfaction with the overall quality of fire services increased 4% from 85% in 2015 to 89% in 2017. Satisfaction with Emergency Preparedness. Among the two emergency preparedness services that were rated in both 2015 and 2017, there were significant decreases in both areas. The details are listed below: Satisfaction with efforts by the Town staff to inform residents of hazardous road conditions, potential inclement weather and closures decreased 7% from 86% in 2015 to 79% in 2017. Satisfaction with the response efforts by the Town staff during extreme weather conditions decreased 9% from 90% in 2015 to 81% in 2017. Satisfaction with Transportation Services. Among the four transportation services that were rated in both 2015 and 2017, there were decreases in satisfaction ratings in all four areas, two of which were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the condition of major streets decreased 4% from 85% in 2015 to 81% in 2017. Satisfaction with the traffic flow and congestion management decreased 15% from 71% in 2015 to 56% in 2017. Satisfaction with Communications and Citizen Engagement. Among the eight community and citizen engagement areas that were rated in both 2015 and 2017, there were increases in satisfaction ratings in one area. There were decreases in overall satisfaction in the remaining seven areas, six were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with the completeness of information provided by the Town decreased 5% from 85% in 2015 to 80% in 2017. Satisfaction with the usefulness of the Westlake Wire communications decreased 8% from 85% in 2015 to 77% in 2017. Page 19 Trends Analysis: 2015 versus 2017 Satisfaction with the availability/accessibility of Town records decreased 9% from 73% in 2015 to 64% in 2017. Satisfaction with the opportunities provided for public input decreased 10% from 81% in 2015 to 71% in 2017. Satisfaction with the timeliness of information provided by the Town decreased 11% from 91% in 2015 to 80% in 2017. Satisfaction with Town efforts to keep residents informed decreased 12% from 94% in 2015 to 82% in 2017. Satisfaction with Parks and Recreation Services. Among the three parks and recreation services that were rated in both 2015 and 2017, there were two significant increases, as listed below: Satisfaction with the maintenance of Glenwyck Park increased 11% from 63% in 2015 to 74% in 2017. Satisfaction with the maintenance of streetscaping and open spaces increased 8% from 74% in 2015 to 82% in 2017. Satisfaction with Utility Services. Among the six utility services that were rated in both 2015 and 2017, there were decreases in satisfaction ratings all six areas, five of which were significant. The areas with significant increases in satisfaction ratings are listed below: Satisfaction with household hazardous waste disposal services decreased 4% from 65% in 2015 to 61% in 2017. Satisfaction with efforts by the Town to manage storm water run‐off decreased 6% from 63% in 2015 to 69% in 2017. Satisfaction with efforts by the Town to promote water conservation and protect water resources decreased 6% from 81% in 2015 to 75% in 2017. Satisfaction with yard waste and bulky item removal services decreased 7% from 80% in 2015 to 73% in 2017. Satisfaction with the quality of drinking water utility services decreased 8% from 85% in 2015 to 77% in 2017. Satisfaction with Customer Service. Among the five customer service areas that were rated in both 2015 and 2017, there were decreases in satisfaction ratings in all five areas, two of which were significant. The areas with significant decreases in satisfaction ratings are listed below: Satisfaction with municipal court services decreased 10% from 86% in 2015 to 76% in 2017. Satisfaction with jury service experience decreased 11% from 82% in 2015 to 71% in 2017. Page 20 Trends Analysis: 2015 versus 2017 Satisfaction with Code Enforcement. Among the two code enforcement areas that were rated in both 2015 and 2017, there were no significant changes. Significant Changes in Other Areas •Seventy‐five percent (75%) of residents indicated they are familiar with the Town’s open space requirements for development, which is a 10% increase from 65% in 2015. •Seventy‐five percent (75%) of residents indicated they are familiar with the Town’s zoning standards in 2017, which is a 8% increase from 67% in 2015. •Sixty‐nine percent (69%) of residents indicated they are familiar with the allowed uses for planned development districts in 2017, which is a 4% increase from 65% in 2015 •Seventy‐one percent (71%) of residents indicated they are familiar with the Town’s lighting standards in 2017, which is a 4% increase from 67% in 2015 •Forty percent (40%) of residents attended a neighborhood meeting in 2017, which is an 9%decrease from 49% in 2015. Page 21 Trends: Overall Satisfaction With Town Services by Major Category (2017 vs. 2015 vs. 2009) 95% 89% 82% 82% 82% 81% 78% 77% 72% 71% 69% 92% 96% 79% 90% 85% 92% 82% 78% 72% 73% 71% 80% 65% 54% 77% 70% 74% 63% 55% 61% 66% Quality of public safety services Westlake's emergency preparedness efforts Parks/trails/open spaces/streetscaping/facilites Overall customer service provided by Town Overall quality of governmental services Effectiveness of Town communication Maintenance of Town streets Enforcement of codes and ordinances Overall value of Westlake Academy to the Town Quality of utility services Value received from City tax dollars and fees 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Not asked in 2009 Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Satisfaction with Police Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 86% 84% 80% 77% 71% 81% 89% 70% 83% 73% 78% 74% 77% 66% 64% Quality of local police protection How quickly police respond to emergencies Visibility of police in neighborhoods Efforts of the Town to prevent crime Level of traffic enforcement 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 22 Trends: Satisfaction with Fire and EMS Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 92% 91% 89% 85% 88% 85% 82% 77% 75% Response time of fire and EMS personnel Overall quality of emergency medical services Overall quality of fire services 0% 20% 40% 60% 80% 100% 120% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Satisfaction with Emergency Preparedness in the Town of Westlake (2017 vs. 2015 vs. 2011) 81% 79% 90% 86% 69% 61% Town staff response during extreme weather 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Efforts by Town staff to inform residents of hazardous road conditions, potential inclement weather and closures Town of Westlake Resident Survey - Findings Report Page 23 Trends: Satisfaction with Transportation Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 85% 81% 81% 56% 86% 85% 81% 71% 73% 64% 66% Cleanliness of streets and other public areas Condition of major streets in Westlake Condition of neighborhood streets Traffic flow and congestion management 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Trends: Satisfaction with Communications and Citizen Engagement in the Town of Westlake (2017 vs. 2015 vs. 2011) 82% 80% 80% 77% 75% 71% 70% 64% 94% 91% 85% 85% 74% 81% 72% 73% 70% 65% 65% 56% 67% 49% Town efforts to keep residents informed Timeliness of information provided by the Town Completeness of info provided by the Town Usefulness of the Westlake Wire communications Usefulness of social media efforts Opportunities provided for public input Ease of use of the Town's website Availability/accessibility of Town records 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2011 Not asked in 2011 Town of Westlake Resident Survey - Findings Report Page 24 Trends: Satisfaction with Parks and Recreation in the Town of Westlake (2017 vs. 2015 vs. 2009) 82% 75% 74% 74% 72% 63% 53% 70% Maintenance of streetscaping/open spaces Number of publicly-accessible parks/trails Maintenance of Town-owned Glenwyck Park 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Trends: Satisfaction with Utility Services in the Town of Westlake (2017 vs. 2015 vs. 2009) 83% 77% 75% 73% 63% 61% 86% 85% 81% 80% 69% 65% 90% 60% 53% Residential trashrecylcing collection service Quality of (drinking) water utility services Promote water conservation/protect water resources Yard Waste/bulky item removal services Efforts by the Town to manage storm water run-off Household hazardous waste disposal service 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked in 2009 Not asked in 2009 Not asked in 2009 Town of Westlake Resident Survey - Findings Report Page 25 Trends: Satisfaction with Customer Service in the Town of Westlake (2017 vs. 2015 vs. 2011) 93% 83% 77% 76% 71% 94% 84% 80% 86% 82% 82% 71% 62% 72% Friendliness of Town Staff Timeliness of Town Staff to concerns/issues Municipal court services Jury service experience 0% 20% 40% 60% 80% 100% 2017 2015 2011 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Not asked previous to 2013 Participation by Town staff in community events/neighborhood meetings Trends: Satisfaction with Code Enforcement in the Town of Westlake (2017 vs. 2015 vs. 2009) 80% 80% 79% 83% 66% 66% Enforcing sign regulations 0% 20% 40% 60% 80% 100% 2017 2015 2009 by percentage of respondents who rated the item as a 4 or 5 on a 5-point scale (excluding don't knows) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Enforcing exterior appearance/ maintenance regulations for property Town of Westlake Resident Survey - Findings Report Page 26 Trends: Importance of Various Reasons in the Decision to Move to Westlake (2017 vs. 2015) 92% 91% 88% 85% 85% 78% 77% 74% 71% 66% 64% 56% 55% 42% 28% 27% 89% 90% 98% 86% 92% 87% 92% 88% 84% 75% 77% 73% 65% 50% 48% 36% 92% 93% 96% 90% 92% 82% 86% 90% 86% 64% 77% 67% 44% 58% 32% 25% Low crime rates/quality of public safety Quality of your subdivision Quality of life Type of housing available Aesthetic appeal/high development standards Access to DFW airport Access to major highways Small town feel Sense of community Westlake Academy Subdivision amenities Number of publicly accessible parks/trails Access to other public schools Westlake as a retirement destination Proximity to private schools Employment opportunities in the Westlake area 0% 20% 40% 60% 80% 100% 2017 2015 2013 Source: ETC Institute DirectionFinder (2017 - Westlake, TX) by percentage of respondents who felt the item was "extremely important,” "very important" or “important” Trends: Town Information Residents Were Familiar With (2017 vs. 2015) by percentage of respondents who indicated they were "very familiar” or "somewhat familiar" with the information Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 76% 75% 75% 74% 71% 69% 73% 67% 65% 74% 67% 65% 66% 74% 67% 65% 62% 70% Town's Comprehensive Plan Zoning standards within the Town Town's open space requirements for development Town's Strategic Plan Town's lighting standards Allowed uses for planned development districts 0% 20% 40% 60% 80% 100% 2017 2015 2013 Town of Westlake Resident Survey - Findings Report Page 27 Trends: Attended a Neighborhood Public Meeting During the Past Year (2017 vs. 2015 vs. 2011) 40% 49% 41% 31% 2017 2015 2013 2011 0% 10% 20% 30% 40% 50% 60% Yes by percentage of respondents who said “Yes” Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Trends: Overall, how safe do you feel in Westlake? (2017 vs. 2015 vs. 2009) Source: ETC Institute DirectionFinder (2017 - Westlake, TX) 98% 96% 95% 97% 2017 2015 2013 2009 0% 20% 40% 60% 80% 100% Very Safe Safe by percentage of respondents who feel “very safe" or “safe” in Westlake Town of Westlake Resident Survey - Findings Report Page 28 Trends: Overall Ratings of the Town of Westlake As a Place to Live (2017 vs. 2015 vs. 2011) by percentage of respondents who rated the Town as an “excellent" or “good” place to live 96% 93% 91% 88% 2017 2015 2013 2011 0% 20% 40% 60% 80% 100% Excellent Good Source: ETC Institute DirectionFinder (2017 - Westlake, TX) Town of Westlake Resident Survey - Findings Report Page 29 Section 3: Importance-Satisfaction Analysis Town of Westlake Resident Survey - Findings Report Page 30 Importance‐Satisfaction Analysis Importance‐Satisfaction Analysis Town of Westlake, Texas Overview Today, Town officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Town to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Town’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)]. Example of the Calculation: Respondents were asked to identify the major categories of Town services they thought should receive the most emphasis over the next two years. Thirty‐seven percent (37%) of respondents selected the overall value of Westlake Academy to the Town as one of the most important services for the Town to provide. Regarding satisfaction, 72% of respondents surveyed rated the Town’s overall performance in the overall value of Westlake Academy to the Town as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐ S rating for overall value of Westlake Academy to the Town was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 37% was multiplied by 28% (1‐0.72). This calculation yielded an I‐S rating of 0.1017 which ranked first out of 11 major service categories. The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the three most important areas for the Town to emphasize over the next two years. Page 31 Importance‐Satisfaction Analysis Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. Definitely Increase Emphasis (IS>=0.20) Increase Current Emphasis (0.10<=IS<0.20) Maintain Current Emphasis (IS<0.10) The results for the Town of Westlake are provided on the following pages. Page 32 2017 Importance-Satisfaction RatingTown of WestlakeMajor Categories of City ServicesCategory of ServiceMost Important %Most Important Rank Satisfaction % Satisfaction RankImportance-Satisfaction Rating I-S Rating RankHigh Priority (IS .10-.20)Overall value of Westlake Academy to the Town37% 2 72% 9 0.1017 1Medium Priority (IS <.10)Overall value you receive from your tax & fees30% 4 69% 11 0.0952 2Overall quality of parks, trails, open spaces, streetscaping, & facilities39%382%30.06883Overall quality of maintenance of Town streets30%578%70.06564Overall quality of utility services18%671%100.05235Overall quality of public safety services (police, fire, & emergency medical)62%195%10.03426Overall quality of government services provided by the Town of Westlake14%882%50.02557Overall quality of enforcement of codes & ordinances10%977%80.02308Overall efforts by the Town to ensure the community is prepared for emergencies19%789%20.02109Overall effectiveness of communication by the Town9%1081%60.016210Overall quality of customer service8%1182%40.014211Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item. Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 1 to 5 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2017 DirectionFinder by ETC InstituteTown of Westlake Resident Survey - Findings ReportPage 33 Importance‐Satisfaction Analysis Importance‐Satisfaction Matrix Analysis. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low and the perceived importance of the service is relatively high. ETC Institute developed an Importance‐Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal). The I‐S (Importance‐Satisfaction) matrix should be interpreted as follows. Continued Emphasis (above average importance and above average satisfaction). This area shows where the Town is meeting customer expectations. Items in this area have a significant impact on the customer’s overall level of satisfaction. The Town should maintain (or slightly increase) emphasis on items in this area. Exceeding Expectations (below average importance and above average satisfaction). This area shows where the Town is performing significantly better than customers expect the Town to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with Town services. The Town should maintain (or slightly decrease) emphasis on items in this area. Opportunities for Improvement (above average importance and below average satisfaction). This area shows where the Town is not performing as well as residents expect the Town to perform. This area has a significant impact on customer satisfaction, and the Town should DEFINITELY increase emphasis on items in this area. Less Important (below average importance and below average satisfaction). This area shows where the Town is not performing well relative to the Town’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with Town services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area. Matrices showing the results for Westlake are provided on the following pages. Page 34 Satisfaction Rating,,,,,,,,,,,mean satisfactionOpportunities for Improvement2017 Town of Westlake Resident Survey Importance-Satisfaction Assessment Matrix -Major Categories of Town Services-(points on the graph show deviations from the mean importance and Satisfaction ratings given by respondents to the survey)mean importanceImportance RatingLower ImportanceHigher Importancelower importance/higher Satisfactionhigher importance/higher Satisfactionlower importance/lower Satisfactionhigher importance/lower SatisfactionExceeded ExpectationsLess ImportantContinued EmphasisSource: ETC Institute (2017)Quality of customer service by the TownOverall quality of public safety servicesOverall value of Westlake Academy to the TownParks/trails/open spaces/streetscaping/facilitiesOverall quality of utility servicesQuality of maintenance of Town streetsEffectiveness of communication by the TownQuality of govt. services provided by WestlakeWestlake's emergency preparedness effortsValue received from City tax dollars & feesQuality of enforcement of codes & ordinancesTown of Westlake Resident Survey - Findings ReportPage 35 Section 4: Tabular Data Town of Westlake Resident Survey - Findings Report Page 36 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q1-1. Overall quality of public safety services (police, fire, & emergency medical) 50.6% 39.1% 4.0% 0.6% 0.6% 5.2% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies 47.7% 34.5% 7.5% 2.9% 0.0% 7.5% Q1-3. Overall quality of maintenance of Town streets 41.4% 36.2% 10.3% 6.9% 4.6% 0.6% Q1-4. Overall effectiveness of communication by the Town 47.1% 33.3% 12.6% 2.3% 3.4% 1.1% Q1-5. Overall quality of utility services 35.1% 33.9% 16.7% 7.5% 4.6% 2.3% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities 44.3% 36.2% 11.5% 3.4% 2.3% 2.3% Q1-7. Overall quality of customer service 43.1% 36.8% 12.6% 2.3% 2.3% 2.9% Q1-8. Overall quality of enforcement of codes & ordinances 33.9% 37.4% 13.2% 5.2% 3.4% 6.9% Q1-9. Overall quality of government services provided by the Town of Westlake 38.5% 37.4% 10.3% 2.9% 4.0% 6.9% Q1-10. Overall value you receive from your tax & fees 31.0% 35.6% 19.5% 6.3% 4.6% 2.9% Q1-11. Overall value of Westlake Academy to the Town 44.3% 20.1% 17.2% 2.9% 4.6% 10.9% Town of Westlake Resident Survey - Findings Report Page 37 WITHOUT “DON’T KNOW” Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q1-1. Overall quality of public safety services (police, fire, & emergency medical) 53.3% 41.2% 4.2% 0.6% 0.6% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies 51.6% 37.3% 8.1% 3.1% 0.0% Q1-3. Overall quality of maintenance of Town streets 41.6% 36.4% 10.4% 6.9% 4.6% Q1-4. Overall effectiveness of communication by the Town 47.7% 33.7% 12.8% 2.3% 3.5% Q1-5. Overall quality of utility services 35.9% 34.7% 17.1% 7.6% 4.7% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities 45.3% 37.1% 11.8% 3.5% 2.4% Q1-7. Overall quality of customer service 44.4% 37.9% 13.0% 2.4% 2.4% Q1-8. Overall quality of enforcement of codes & ordinances 36.4% 40.1% 14.2% 5.6% 3.7% Q1-9. Overall quality of government services provided by the Town of Westlake 41.4% 40.1% 11.1% 3.1% 4.3% Q1-10. Overall value you receive from your tax & fees 32.0% 36.7% 20.1% 6.5% 4.7% Q1-11. Overall value of Westlake Academy to the Town 49.7% 22.6% 19.4% 3.2% 5.2% Town of Westlake Resident Survey - Findings Report Page 38 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. Top choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 57 32.8 % Overall efforts by the Town to ensure the community is prepared for emergencies 6 3.4 % Overall quality of maintenance of Town streets 7 4.0 % Overall effectiveness of communication by the Town 1 0.6 % Overall quality of utility services 7 4.0 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 17 9.8 % Overall quality of customer service 2 1.1 % Overall quality of enforcement of codes & ordinances 4 2.3 % Overall quality of government services provided by the Town of Westlake 7 4.0 % Overall value you receive from your tax & fees 14 8.0 % Overall value of Westlake Academy to the Town 43 24.7 % None chosen 9 5.2 % Total 174 100.0 % Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. 2nd choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 32 18.4 % Overall efforts by the Town to ensure the community is prepared for emergencies 15 8.6 % Overall quality of maintenance of Town streets 23 13.2 % Overall effectiveness of communication by the Town 5 2.9 % Overall quality of utility services 12 6.9 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 26 14.9 % Overall quality of customer service 5 2.9 % Overall quality of enforcement of codes & ordinances 5 2.9 % Overall quality of government services provided by the Town of Westlake 8 4.6 % Overall value you receive from your tax & fees 20 11.5 % Overall value of Westlake Academy to the Town 11 6.3 % None chosen 12 6.9 % Total 174 100.0 % Town of Westlake Resident Survey - Findings Report Page 39 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? Q2. 3rd choice Number Percent Overall quality of public safety services (police, fire, & emergency medical) 19 10.9 % Overall efforts by the Town to ensure the community is prepared for emergencies 12 6.9 % Overall quality of maintenance of Town streets 22 12.6 % Overall effectiveness of communication by the Town 9 5.2 % Overall quality of utility services 12 6.9 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 25 14.4 % Overall quality of customer service 7 4.0 % Overall quality of enforcement of codes & ordinances 8 4.6 % Overall quality of government services provided by the Town of Westlake 9 5.2 % Overall value you receive from your tax & fees 19 10.9 % Overall value of Westlake Academy to the Town 10 5.7 % None chosen 22 12.6 % Total 174 100.0 % Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) Q2. Sum of top 3 choices Number Percent Overall quality of public safety services (police, fire, & emergency medical) 108 62.1 % Overall efforts by the Town to ensure the community is prepared for emergencies 33 19.0 % Overall quality of maintenance of Town streets 52 29.9 % Overall effectiveness of communication by the Town 15 8.6 % Overall quality of utility services 31 17.8 % Overall quality of parks, trails, open spaces, streetscaping, & facilities 68 39.1 % Overall quality of customer service 14 8.0 % Overall quality of enforcement of codes & ordinances 17 9.8 % Overall quality of government services provided by the Town of Westlake 24 13.8 % Overall value you receive from your tax & fees 53 30.5 % Overall value of Westlake Academy to the Town 64 36.8 % None chosen 9 5.2 % Total 488 Town of Westlake Resident Survey - Findings Report Page 40 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-1. Quality of local police protection 46.0% 35.1% 11.5% 0.6% 1.1% 5.7% Q3-2. Visibility of police in neighborhoods 37.4% 41.4% 14.4% 4.0% 1.1% 1.7% Q3-3. How quickly police respond to emergencies 32.2% 29.3% 11.5% 0.0% 0.6% 26.4% Q3-4. Efforts of the Town to prevent crime 36.2% 29.9% 16.1% 2.9% 0.6% 14.4% Q3-5. Level of traffic enforcement 32.2% 37.4% 19.5% 5.2% 4.0% 1.7% WITHOUT “DON’T KNOW” Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-1. Quality of local police protection 48.8% 37.2% 12.2% 0.6% 1.2% Q3-2. Visibility of police in neighborhoods 38.0% 42.1% 14.6% 4.1% 1.2% Q3-3. How quickly police respond to emergencies 43.8% 39.8% 15.6% 0.0% 0.8% Q3-4. Efforts of the Town to prevent crime 42.3% 34.9% 18.8% 3.4% 0.7% Q3-5. Level of traffic enforcement 32.7% 38.0% 19.9% 5.3% 4.1% Town of Westlake Resident Survey - Findings Report Page 41 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-6. Quality of fire services 42.0% 27.0% 6.3% 1.1% 1.1% 22.4% Q3-7. Quality of emergency medical services 39.7% 25.9% 5.7% 0.0% 0.6% 28.2% Q3-8. Response time of fire & emergency medical services personnel 38.5% 25.3% 5.2% 0.0% 0.6% 30.5% WITHOUT “DON’T KNOW” Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-6. Quality of fire services 54.1% 34.8% 8.1% 1.5% 1.5% Q3-7. Quality of emergency medical services 55.2% 36.0% 8.0% 0.0% 0.8% Q3-8. Response time of fire & emergency medical services personnel 55.4% 36.4% 7.4% 0.0% 0.8% Town of Westlake Resident Survey - Findings Report Page 42 Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-9. Response efforts by the Town Staff during extreme weather conditions 43.7% 25.3% 14.9% 1.1% 0.6% 14.4% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 49.4% 23.0% 14.9% 2.3% 2.3% 8.0% WITHOUT “DON’T KNOW” Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-9. Response efforts by the Town Staff during extreme weather conditions 51.0% 29.5% 17.4% 1.3% 0.7% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 53.8% 25.0% 16.3% 2.5% 2.5% Town of Westlake Resident Survey - Findings Report Page 43 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-11. Condition of major streets in Westlake 36.8% 43.7% 9.2% 7.5% 2.3% 0.6% Q3-12. Condition of streets in your neighborhood 37.4% 40.8% 12.6% 4.0% 2.3% 2.9% Q3-13. Cleanliness of streets & other public areas 44.3% 39.7% 6.3% 6.9% 1.7% 1.1% Q3-14. Traffic flow & congestion management in Westlake 15.5% 39.1% 21.8% 15.5% 6.3% 1.7% WITHOUT “DON’T KNOW” Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-11. Condition of major streets in Westlake 37.0% 43.9% 9.2% 7.5% 2.3% Q3-12. Condition of streets in your neighborhood 38.5% 42.0% 13.0% 4.1% 2.4% Q3-13. Cleanliness of streets & other public areas 44.8% 40.1% 6.4% 7.0% 1.7% Q3-14. Traffic flow & congestion management in Westlake 15.8% 39.8% 22.2% 15.8% 6.4% Town of Westlake Resident Survey - Findings Report Page 44 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events 47.1% 31.6% 12.6% 2.3% 2.3% 4.0% Q3-16. Timeliness of information provided by the Town 46.6% 29.9% 14.4% 2.3% 2.3% 4.6% Q3-17. Completeness of the information provided by the Town 42.5% 33.3% 13.8% 3.4% 2.3% 4.6% Q3-18. Usefulness of the Westlake Wire communications 41.4% 26.4% 14.4% 4.6% 1.1% 12.1% Q3-19. Usefulness of social media efforts 29.9% 28.7% 13.8% 3.4% 2.3% 21.8% Q3-20. Ease of use of the Town's website 21.8% 39.7% 17.8% 5.2% 3.4% 12.1% Q3-21. Availability/Accessibility of Town records 14.4% 24.1% 16.1% 3.4% 2.3% 39.7% Q3-22. Opportunities provided for public input 25.9% 34.5% 17.8% 5.2% 2.3% 14.4% Town of Westlake Resident Survey - Findings Report Page 45 WITHOUT “DON’T KNOW” Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events 49.1% 32.9% 13.2% 2.4% 2.4% Q3-16. Timeliness of information provided by the Town 48.8% 31.3% 15.1% 2.4% 2.4% Q3-17. Completeness of the information provided by the Town 44.6% 34.9% 14.5% 3.6% 2.4% Q3-18. Usefulness of the Westlake Wire communications 47.1% 30.1% 16.3% 5.2% 1.3% Q3-19. Usefulness of social media efforts 38.2% 36.8% 17.6% 4.4% 2.9% Q3-20. Ease of use of the Town's website 24.8% 45.1% 20.3% 5.9% 3.9% Q3-21. Availability/Accessibility of Town records 23.8% 40.0% 26.7% 5.7% 3.8% Q3-22. Opportunities provided for public input 30.2% 40.3% 20.8% 6.0% 2.7% Town of Westlake Resident Survey - Findings Report Page 46 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-23. Maintenance of Town-owned Glenwyck Park 22.4% 25.3% 10.9% 2.9% 2.9% 35.6% Q3-24. Number of publicly-accessible parks & trails 31.6% 36.8% 13.8% 6.3% 2.3% 9.2% Q3-25. Maintenance of streetscaping & open spaces 36.8% 42.0% 11.5% 2.3% 3.4% 4.0% WITHOUT “DON’T KNOW” Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-23. Maintenance of Town-owned Glenwyck Park 34.8% 39.3% 17.0% 4.5% 4.5% Q3-24. Number of publicly-accessible parks & trails 34.8% 40.5% 15.2% 7.0% 2.5% Q3-25. Maintenance of streetscaping & open spaces 38.3% 43.7% 12.0% 2.4% 3.6% Town of Westlake Resident Survey - Findings Report Page 47 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-26. Residential trash/recycling collection services 37.9% 42.5% 10.3% 5.2% 1.1% 2.9% Q3-27. Yard waste & bulky item removal services 29.3% 34.5% 15.5% 5.7% 2.3% 12.6% Q3-28. Town efforts to promote water conservation & protect water resources 25.3% 42.5% 16.1% 4.6% 2.3% 9.2% Q3-29. Household hazardous waste disposal service 17.8% 25.3% 17.8% 6.3% 3.4% 29.3% Q3-30. Efforts by the Town to manage storm water run-off 17.2% 31.6% 19.5% 6.3% 2.9% 22.4% Q3-31. Quality of (drinking) water utility services 31.6% 40.2% 14.4% 5.7% 1.7% 6.3% WITHOUT “DON’T KNOW” Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-26. Residential trash/recycling collection services 39.1% 43.8% 10.7% 5.3% 1.2% Q3-27. Yard waste & bulky item removal services 33.6% 39.5% 17.8% 6.6% 2.6% Q3-28. Town efforts to promote water conservation & protect water resources 27.8% 46.8% 17.7% 5.1% 2.5% Q3-29. Household hazardous waste disposal service 25.2% 35.8% 25.2% 8.9% 4.9% Q3-30. Efforts by the Town to manage storm water run-off 22.2% 40.7% 25.2% 8.1% 3.7% Q3-31. Quality of (drinking) water utility services 33.7% 42.9% 15.3% 6.1% 1.8% Town of Westlake Resident Survey - Findings Report Page 48 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-32. Level of participation by Town Staff in community events/neighborhood meetings 34.5% 32.8% 11.5% 1.1% 1.1% 19.0% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) 31.6% 32.2% 13.2% 4.6% 1.7% 16.7% Q3-34. Friendliness of Town Staff 50.0% 36.8% 4.6% 0.6% 1.7% 6.3% Q3-35. Municipal court services 24.7% 24.7% 13.2% 1.1% 1.1% 35.1% Q3-36. Jury service experience 21.8% 21.3% 14.9% 1.7% 0.6% 39.7% WITHOUT “DON’T KNOW” Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-32. Level of participation by Town Staff in community events/neighborhood meetings 42.6% 40.4% 14.2% 1.4% 1.4% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) 37.9% 38.6% 15.9% 5.5% 2.1% Q3-34. Friendliness of Town Staff 53.4% 39.3% 4.9% 0.6% 1.8% Q3-35. Municipal court services 38.1% 38.1% 20.4% 1.8% 1.8% Q3-36. Jury service experience 36.2% 35.2% 24.8% 2.9% 1.0% Town of Westlake Resident Survey - Findings Report Page 49 Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (N=174) Very Very Don't Satisfied Satisfied Neutral Dissatisfied Dissatisfied Know Q3-37. Enforcing exterior appearance & maintenance regulations for property 27.6% 42.5% 13.2% 2.3% 1.7% 12.6% Q3-38. Enforcing sign regulations 24.7% 44.3% 13.2% 2.9% 1.1% 13.8% WITHOUT “DON’T KNOW” Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") (N=174) Very Very Satisfied Satisfied Neutral Dissatisfied Dissatisfied Q3-37. Enforcing exterior appearance & maintenance regulations for property 31.6% 48.7% 15.1% 2.6% 2.0% Q3-38. Enforcing sign regulations 28.7% 51.3% 15.3% 3.3% 1.3% Town of Westlake Resident Survey - Findings Report Page 50 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (N=174) Extremely Very Less Not important important Important important important Don't know Q4-1. Sense of community 39.1% 29.3% 19.5% 5.7% 2.3% 4.0% Q4-2. Quality of life 64.9% 21.8% 10.9% 1.1% 0.0% 1.1% Q4-3. Small town feel 51.7% 20.7% 19.5% 4.6% 1.7% 1.7% Q4-4. Aesthetic appeal & high development standards 59.8% 24.1% 12.1% 1.1% 1.7% 1.1% Q4-5. Westlake Academy 47.1% 14.9% 10.3% 4.6% 16.7% 6.3% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) 31.0% 21.3% 14.4% 9.2% 19.5% 4.6% Q4-7. Proximity to private schools 10.3% 14.9% 15.5% 17.2% 33.9% 8.0% Q4-8. Low crime rates/quality of public safety 65.5% 24.7% 5.7% 0.6% 1.7% 1.7% Q4-9. Employment opportunities in the Westlake area 10.3% 14.4% 10.3% 18.4% 36.8% 9.8% Q4-10. Access to DFW airport 47.1% 29.9% 12.1% 4.0% 5.2% 1.7% Q4-11. Access to major highways 43.1% 32.8% 16.7% 3.4% 2.3% 1.7% Q4-12. Type of housing available 51.1% 31.0% 9.8% 2.9% 1.7% 3.4% Q4-13. Quality of your subdivision 68.4% 19.5% 5.7% 1.1% 1.7% 3.4% Q4-14. Westlake as a retirement destination 24.7% 13.8% 14.4% 12.6% 26.4% 8.0% Q4-15. Number of publicly accessible parks & trails 25.9% 28.2% 23.6% 8.0% 10.3% 4.0% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) 39.7% 21.3% 15.5% 12.1% 6.9% 4.6% Town of Westlake Resident Survey - Findings Report Page 51 WITHOUT “DON’T KNOW” Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") (N=174) Extremely important Very important Important Less important Not important Q4-1. Sense of community 40.7% 30.5% 20.4% 6.0% 2.4% Q4-2. Quality of life 65.7% 22.1% 11.0% 1.2% 0.0% Q4-3. Small town feel 52.6% 21.1% 19.9% 4.7% 1.8% Q4-4. Aesthetic appeal & high development standards 60.5% 24.4% 12.2% 1.2% 1.7% Q4-5. Westlake Academy 50.3% 16.0% 11.0% 4.9% 17.8% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) 32.5% 22.3% 15.1% 9.6% 20.5% Q4-7. Proximity to private schools 11.3% 16.3% 16.9% 18.8% 36.9% Q4-8. Low crime rates/quality of public safety 66.7% 25.1% 5.8% 0.6% 1.8% Q4-9. Employment opportunities in the Westlake area 11.5% 15.9% 11.5% 20.4% 40.8% Q4-10. Access to DFW airport 48.0% 30.4% 12.3% 4.1% 5.3% Q4-11. Access to major highways 43.9% 33.3% 17.0% 3.5% 2.3% Q4-12. Type of housing available 53.0% 32.1% 10.1% 3.0% 1.8% Q4-13. Quality of your subdivision 70.8% 20.2% 6.0% 1.2% 1.8% Q4-14. Westlake as a retirement destination 26.9% 15.0% 15.6% 13.8% 28.8% Q4-15. Number of publicly accessible parks & trails 26.9% 29.3% 24.6% 8.4% 10.8% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) 41.6% 22.3% 16.3% 12.7% 7.2% Town of Westlake Resident Survey - Findings Report Page 52 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. Top choice Number Percent Sense of community 5 2.9 % Quality of life 31 17.8 % Small town feel 21 12.1 % Aesthetic appeal & high development standards 8 4.6 % Westlake Academy 42 24.1 % Low crime rates/quality of public safety 15 8.6 % Employment opportunities in the Westlake area 1 0.6 % Access to DFW airport 5 2.9 % Type of housing available 1 0.6 % Quality of your subdivision 10 5.7 % Westlake as a retirement destination 3 1.7 % Subdivision amenities (airpark, golf club, parks, etc.) 11 6.3 % None chosen 21 12.1 % Total 174 100.0 % Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. 2nd choice Number Percent Sense of community 10 5.7 % Quality of life 21 12.1 % Small town feel 13 7.5 % Aesthetic appeal & high development standards 27 15.5 % Westlake Academy 11 6.3 % Access to other public schools (Keller, Northwest or Carroll ISD) 10 5.7 % Proximity to private schools 2 1.1 % Low crime rates/quality of public safety 13 7.5 % Employment opportunities in the Westlake area 3 1.7 % Access to DFW airport 7 4.0 % Access to major highways 1 0.6 % Type of housing available 4 2.3 % Quality of your subdivision 20 11.5 % Westlake as a retirement destination 1 0.6 % Number of publicly accessible parks & trails 2 1.1 % Subdivision amenities (airpark, golf club, parks, etc.) 7 4.0 % None chosen 22 12.6 % Total 174 100.0 % Town of Westlake Resident Survey - Findings Report Page 53 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? Q5. 3rd choice Number Percent Sense of community 7 4.0 % Quality of life 22 12.6 % Small town feel 9 5.2 % Aesthetic appeal & high development standards 13 7.5 % Westlake Academy 5 2.9 % Access to other public schools (Keller, Northwest or Carroll ISD) 5 2.9 % Proximity to private schools 1 0.6 % Low crime rates/quality of public safety 22 12.6 % Employment opportunities in the Westlake area 1 0.6 % Access to DFW airport 18 10.3 % Access to major highways 6 3.4 % Type of housing available 8 4.6 % Quality of your subdivision 14 8.0 % Westlake as a retirement destination 3 1.7 % Number of publicly accessible parks & trails 4 2.3 % Subdivision amenities (airpark, golf club, parks, etc.) 7 4.0 % None chosen 29 16.7 % Total 174 100.0 % Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) Q5. Sum of top 3 choices Number Percent Sense of community 22 12.6 % Quality of life 74 42.5 % Small town feel 43 24.7 % Aesthetic appeal & high development standards 48 27.6 % Westlake Academy 58 33.3 % Access to other public schools (Keller, Northwest or Carroll ISD) 15 8.6 % Proximity to private schools 3 1.7 % Low crime rates/quality of public safety 50 28.7 % Employment opportunities in the Westlake area 5 2.9 % Access to DFW airport 30 17.2 % Access to major highways 7 4.0 % Type of housing available 13 7.5 % Quality of your subdivision 44 25.3 % Westlake as a retirement destination 7 4.0 % Number of publicly accessible parks & trails 6 3.4 % Subdivision amenities (airpark, golf club, parks, etc.) 25 14.4 % None chosen 21 12.1 % Total 471 Town of Westlake Resident Survey - Findings Report Page 54 Q6. Overall, how familiar are you with the following information? (N=174) Somewhat Very familiar familiar Not familiar Q6-1. The Town's Comprehensive Plan 14.4% 61.5% 24.1% Q6-2. The Town's Strategic Plan 13.2% 60.3% 26.4% Q6-3. The Town's Vision, Values, & Mission Statements 23.0% 56.3% 20.7% Q6-4. The Town's lighting standards 19.0% 51.7% 29.3% Q6-5. The Town's open space requirements for development 21.8% 53.4% 24.7% Q6-6. Zoning standards within the Town 16.7% 58.6% 24.7% Q6-7. Allowed uses for existing planned development districts within the Town 14.4% 54.6% 31.0% Town of Westlake Resident Survey - Findings Report Page 55 Q7. Please indicate the last time you attended each of the following events or meetings. (N=174) Never, but Never, & I I am am not aware of aware of 2 or more event/ event/ Not This year Last year years ago meeting meeting provided Q7-1. Decoration Day 2.9% 5.7% 13.8% 37.9% 27.0% 12.6% Q7-2. Any of the Master Works concert series events 2.9% 8.0% 8.6% 46.0% 21.8% 12.6% Q7-3. Other Westlake Historical Preservation Society events 5.2% 7.5% 8.6% 49.4% 16.7% 12.6% Q7-4. Westlake Historical Preservation Society's Classic Car Show 6.3% 10.9% 10.9% 43.7% 16.7% 11.5% Q7-5. Westlake Public Arts Society events 2.9% 2.9% 6.3% 48.9% 24.7% 14.4% Q7-6. Council Meeting 9.8% 11.5% 14.4% 42.0% 9.2% 13.2% Q7-7. Board of Trustees Meeting 8.0% 3.4% 8.6% 52.9% 13.8% 13.2% Q7-8. Planning & Zoning Committee Meeting 9.2% 6.3% 14.4% 44.3% 13.2% 12.6% Town of Westlake Resident Survey - Findings Report Page 56 WITHOUT “NOT PROVIDED” Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") (N=174) Never, but I Never, & I am 2 or more am aware of not aware of This year Last year years ago event/meeting event/meeting Q7-1. Decoration Day 3.3% 6.6% 15.8% 43.4% 30.9% Q7-2. Any of the Master Works concert series events 3.3% 9.2% 9.9% 52.6% 25.0% Q7-3. Other Westlake Historical Preservation Society events 5.9% 8.6% 9.9% 56.6% 19.1% Q7-4. Westlake Historical Preservation Society's Classic Car Show 7.1% 12.3% 12.3% 49.4% 18.8% Q7-5. Westlake Public Arts Society events 3.4% 3.4% 7.4% 57.0% 28.9% Q7-6. Council Meeting 11.3% 13.2% 16.6% 48.3% 10.6% Q7-7. Board of Trustees Meeting 9.3% 4.0% 9.9% 60.9% 15.9% Q7-8. Planning & Zoning Committee Meeting 10.5% 7.2% 16.4% 50.7% 15.1% Town of Westlake Resident Survey - Findings Report Page 57 Q8. Have you attended a public meeting in your neighborhood? Q8. Have you attended a public meeting in your neighborhood Number Percent Yes, within the past 12 months 67 38.5 % Yes, more than 12 months ago 50 28.7 % No, but I am aware of the meetings 36 20.7 % No, and I am not aware of the meetings 15 8.6 % Not provided 6 3.4 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q8. Have you attended a public meeting in your neighborhood? (without "not provided") Q8. Have you attended a public meeting in your neighborhood Number Percent Yes, within the past 12 months 67 39.9 % Yes, more than 12 months ago 50 29.8 % No, but I am aware of the meetings 36 21.4 % No, and I am not aware of the meetings 15 8.9 % Total 168 100.0 % Q8a. (If answered YES to Question 8) Was the meeting informative? Q8a. Was the meeting informative Number Percent Yes 100 85.5 % No 10 8.5 % Not provided 7 6.0 % Total 117 100.0 % WITHOUT “NOT PROVIDED” Q8a. (If answered YES to Question 8) Was the meeting informative? (without "not provided") Q8a. Was the meeting informative Number Percent Yes 100 90.9 % No 10 9.1 % Total 110 100.0 % Town of Westlake Resident Survey - Findings Report Page 58 Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? Q8b. Did you have the opportunity to discuss your ideas/concerns Number Percent Yes 97 82.9 % No 10 8.5 % Not provided 10 8.5 % Total 117 100.0 % WITHOUT “NOT PROVIDED” Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? (without "not provided") Q8b. Did you have the opportunity to discuss your ideas/concerns Number Percent Yes 97 90.7 % No 10 9.3 % Total 107 100.0 % Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? Q8c. Will you attend a neighborhood meeting in the future Number Percent Yes 28 54.9 % No 11 21.6 % Not provided 12 23.5 % Total 51 100.0 % WITHOUT “NOT PROVIDED” Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? (without "not provided") Q8c. Will you attend a neighborhood meeting in the future Number Percent Yes 28 71.8 % No 11 28.2 % Total 39 100.0 % Town of Westlake Resident Survey - Findings Report Page 59 Q8d. (If answered NO to Question 8) Do you think these types of meeting are useful? (without "not provided") Q8d. Do you think these types of meeting are useful Number Percent Yes 32 86.5 % No 5 13.5 % Total 37 100.0 % Town of Westlake Resident Survey - Findings Report Page 60 Q9. In your opinion, how often should neighborhood meetings be held? Q9. How often should neighborhood meetings be held Number Percent Annually 81 46.6 % Twice a year 54 31.0 % Every other year 4 2.3 % Don't know 35 20.1 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q9. In your opinion, how often should neighborhood meetings be held? (without "don't know") Q9. How often should neighborhood meetings be held Number Percent Annually 81 58.3 % Twice a year 54 38.8 % Every other year 4 2.9 % Total 139 100.0 % Town of Westlake Resident Survey - Findings Report Page 61 Q10. Do any children in grades K-12 live in your home? Q10. Do any children in grades K-12 live in your home Number Percent Yes 80 46.0 % No 88 50.6 % Not provided 6 3.4 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q10. Do any children in grades K-12 live in your home? (without "not provided") Q10. Do any children in grades K-12 live in your home Number Percent Yes 80 47.6 % No 88 52.4 % Total 168 100.0 % Town of Westlake Resident Survey - Findings Report Page 62 Q10a. (If answered YES to Question 10) Do any of these children currently attend Westlake Academy? Q10a. Do any of these children currently attend Westlake Academy Number Percent Yes 53 66.3 % No 27 33.8 % Total 80 100.0 % Q10b. (If answered NO to Question 10a) Where do your children go to school? Q10b. Where do your children go to school Number Percent Carroll ISD 5 20.0 % Liberty Christian 4 16.0 % Southlake Carroll High School 2 8.0 % Southlake 2 8.0 % Private 2 8.0 % Faith Christian 1 4.0 % Keller High School and Marine Military Academy 1 4.0 % Carroll-now homeschooled 1 4.0 % Westlake Academy and Keller 1 4.0 % Greenhill 1 4.0 % Walnut Grove Elementary School 1 4.0 % Goddard 1 4.0 % E A Young Academy 1 4.0 % Covenant Christian Academy 1 4.0 % Keller ISD 1 4.0 % Total 25 100.0 % Town of Westlake Resident Survey - Findings Report Page 63 Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? Q10d. Are you considering re-enrolling them in the future Number Percent Yes 2 7.4 % No 8 29.6 % Not provided 17 63.0 % Total 27 100.0 % WITHOUT “NOT PROVIDED” Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? (without "not provided") Q10d. Are you considering re-enrolling them in the future Number Percent Yes 2 20.0 % No 8 80.0 % Total 10 100.0 % Town of Westlake Resident Survey - Findings Report Page 64 Q11. What is your age? Q11. Your age Number Percent 18-34 years 7 4.0 % 35-54 years 89 51.1 % 55-74 years 62 35.6 % 75+ years 14 8.0 % Not provided 2 1.1 % Total 174 100.0 % Q11. What is your age? (without "not provided") Q11. Your age Number Percent 18-34 years 7 4.1 % 35-54 years 89 51.7 % 55-74 years 62 36.0 % 75+ years 14 8.1 % Total 172 100.0 % Town of Westlake Resident Survey - Findings Report Page 65 Q12. How many years have you lived in Westlake? Q12. How many years have you lived in Westlake Number Percent 5 or less 80 49.4 % 6 to 10 37 22.8 % 11 to 15 25 15.4 % 16 to 20 8 4.9 % 21 to 30 4 2.5 % 31+ 8 4.9 % Total 162 100.0 % Town of Westlake Resident Survey - Findings Report Page 66 Q13. In which subdivision do you live? Q13. In which subdivision do you live Number Percent Stagecoach Hills 18 10.3 % Vaquero 79 45.4 % Terra Bella 6 3.4 % Wyck Hill 5 2.9 % Glenwyck Farms 33 19.0 % Mahotea Boone 5 2.9 % Granada 4 2.3 % Not provided 24 13.8 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q13. In which subdivision do you live? (without "not provided") Q13. In which subdivision do you live Number Percent Stagecoach Hills 18 12.0 % Vaquero 79 52.7 % Terra Bella 6 4.0 % Wyck Hill 5 3.3 % Glenwyck Farms 33 22.0 % Mahotea Boone 5 3.3 % Granada 4 2.7 % Total 150 100.0 % Town of Westlake Resident Survey - Findings Report Page 67 Q14. Which of the following BEST describes your total annual household income? Q14. Your total annual household income Number Percent Under $50K 8 4.6 % $50K-$149,999 6 3.4 % $150K-$500K 44 25.3 % $500K+ 85 48.9 % Not provided 31 17.8 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q14. Which of the following BEST describes your total annual household income? (without "not provided") Q14. Your total annual household income Number Percent Under $50K 8 5.6 % $50K-$149,999 6 4.2 % $150K-$500K 44 30.8 % $500K+ 85 59.4 % Total 143 100.0 % Town of Westlake Resident Survey - Findings Report Page 68 Q15. Your gender: Q15. Your gender Number Percent Male 87 50.0 % Female 85 48.9 % Not provided 2 1.1 % Total 174 100.0 % WITHOUT “NOT PROVIDED” Q15. Your gender: (without "not provided") Q15. Your gender Number Percent Male 87 50.6 % Female 85 49.4 % Total 172 100.0 % Town of Westlake Resident Survey - Findings Report Page 69 Q16. Overall, how safe do you feel in the Town of Westlake? Q16. How safe do you feel in the Town of Westlake Number Percent Very safe 120 69.0 % Safe 47 27.0 % Very unsafe 3 1.7 % Don't know 4 2.3 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q16. Overall, how safe do you feel in the Town of Westlake? (without "don't know") Q16. How safe do you feel in the Town of Westlake Number Percent Very safe 120 70.6 % Safe 47 27.6 % Very unsafe 3 1.8 % Total 170 100.0 % Town of Westlake Resident Survey - Findings Report Page 70 Q17. Overall, how would you rate the Town of Westlake as a place to live? Q17. How would you rate the Town of Westlake as a place to live Number Percent Excellent 143 82.2 % Good 21 12.1 % Average 5 2.9 % Poor 2 1.1 % Don't know 3 1.7 % Total 174 100.0 % WITHOUT “DON’T KNOW” Q17. Overall, how would you rate the Town of Westlake as a place to live? (without "don't know") Q17. How would you rate the Town of Westlake as a place to live Number Percent Excellent 143 83.6 % Good 21 12.3 % Average 5 2.9 % Poor 2 1.2 % Total 171 100.0 % Town of Westlake Resident Survey - Findings Report Page 71 Section 5: Survey Instrument Town of Westlake Resident Survey - Findings Report Page 72 Town of Westlake Dear Westlake Resident, It is that time when the Town of Westlake is again seeking feedback about the quality of municipal services provided to our residents. We are proud to present to you the 2017 DirectionFinder survey. The feedback received from your response is critical to the Town in shaping our goals, evaluating our services, and uncovering the most important issues for you and your family. We offer the survey every 2 years with the last survey information gathered in 2015. If you have not previously participated, we encourage you to take a moment to provide us with your responses. If you have completed this survey in years past, please know that we thank you for your continued participation in this effort and are looking forward to hearing from you again. This year marks the sixth administration of this survey and you may notice some changes. Every time we conduct this process, we strive to improve it and help the response and feedback flow quickly and easily. Because we appreciate your time, we are also pleased to offer the survey in an online format for all residents. We hope this courtesy will provide our busy respondents with a convenient option for providing the Town with your input. Please take a few minutes to complete the enclosed survey. Please answer any and all questions as accurately as possible and if you feel it is appropriate, use the comment space provided at the end of the survey for any further information you would like us to know. If you would like to access the survey online in lieu of completing this paper copy, you can find it at: www.westlake2017survey.org Please return your completed paper survey in the enclosed postage-paid envelope to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 If you have any questions, please contact Amanda DeGan, Assistant Town Manager, at (817) 490-5715, or via email at adegan@westlake-tx.org. Thank you for helping to make Westlake a premier community! Thomas E. Brymer Town Manager/Superintendent Westlake Academy 3 Village Circle, Suite 202 ♦ Westlake, Texas 76262 Metro: 817-430-0941 ♦ Fax: 817-430-1812 ♦ www.westlake-tx.org Town of Westlake Resident Survey - Findings Report Page 73 TOWN OF WESTLAKE 2017 RESIDENT SURVEY 1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall quality of public safety services (police, fire, and emergency medical) 5 4 3 2 1 9 02. Overall efforts by the Town to ensure the community is prepared for emergencies 5 4 3 2 1 9 03. Overall quality of maintenance of Town streets 5 4 3 2 1 9 04. Overall effectiveness of communication by the Town 5 4 3 2 1 9 05. Overall quality of utility services 5 4 3 2 1 9 06. Overall quality of parks, trails, open spaces, streetscaping, and facilities 5 4 3 2 1 9 07. Overall quality of customer service 5 4 3 2 1 9 08. Overall quality of enforcement of codes and ordinances 5 4 3 2 1 9 09. Overall quality of government services provided by the Town of Westlake 5 4 3 2 1 9 10. Overall value you receive from your tax dollars and fees 5 4 3 2 1 9 11. Overall value of Westlake Academy to the Town 5 4 3 2 1 9 2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? [Write-in your answers below using the numbers from the list in Question 1.] 1st: ____ 2nd: ____ 3rd: ____ 3. Satisfaction with Specific Types of Services Provided by the Town. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know Police Services 01. Quality of local police protection 5 4 3 2 1 9 02. Visibility of police in neighborhoods 5 4 3 2 1 9 03. How quickly police respond to emergencies 5 4 3 2 1 9 04. Efforts of the Town to prevent crime 5 4 3 2 1 9 05. Level of traffic enforcement 5 4 3 2 1 9 Fire & Medical Services 06. Quality of fire services 5 4 3 2 1 9 07. Quality of emergency medical services 5 4 3 2 1 9 08. Response time of fire and emergency medical services personnel 5 4 3 2 1 9 Emergency Preparedness 09. Response efforts by the Town Staff during extreme weather conditions 5 4 3 2 1 9 10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures 5 4 3 2 1 9 Town of Westlake Resident Survey - Findings Report Page 74 (Question 3 continued) How satisfied are you with the: Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know Transportation Services 11. Condition of major streets in Westlake 5 4 3 2 1 9 12. Condition of streets in your neighborhood 5 4 3 2 1 9 13. Cleanliness of streets and other public areas 5 4 3 2 1 9 14. Traffic flow and congestion management in Westlake 5 4 3 2 1 9 Communications & Citizen Engagement 15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, and events 5 4 3 2 1 9 16. Timeliness of information provided by the Town 5 4 3 2 1 9 17. Completeness of the information provided by the Town 5 4 3 2 1 9 18. Usefulness of the Westlake Wire communications 5 4 3 2 1 9 19. Usefulness of social media efforts 5 4 3 2 1 9 20. Ease of use of the Town's website 5 4 3 2 1 9 21. Availability/Accessibility of Town records 5 4 3 2 1 9 22. Opportunities provided for public input 5 4 3 2 1 9 Parks & Recreation Services 23. Maintenance of Town-owned Glenwyck Park 5 4 3 2 1 9 24. Number of publicly-accessible parks and trails 5 4 3 2 1 9 25. Maintenance of streetscaping and open spaces 5 4 3 2 1 9 Utility Services 26. Residential trash/recycling collection services 5 4 3 2 1 9 27. Yard waste & bulky item removal services 5 4 3 2 1 9 28. Town efforts to promote water conservation and protect water resources 5 4 3 2 1 9 29. Household hazardous waste disposal service 5 4 3 2 1 9 30. Efforts by the Town to manage storm water run-off 5 4 3 2 1 9 31. Quality of (drinking) water utility services 5 4 3 2 1 9 Customer Service 32. Level of participation by Town Staff in community events/neighborhood meetings 5 4 3 2 1 9 33. Timeliness of Town Staff to concerns/issues (<24 hours) 4 3 2 1 9 34. Friendliness of Town Staff 5 4 3 2 1 9 35. Municipal court services 5 4 3 2 1 9 36. Jury service experience 5 4 3 2 1 9 Code Enforcement 37. Enforcing the exterior appearance and maintenance regulations for property 5 4 3 2 1 9 38. Enforcing sign regulations 5 4 3 2 1 9 Town of Westlake Resident Survey - Findings Report Page 75 4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. How important was: Extremely Important Very Important Important Less Important Not Important Don't Know 01. Sense of community 5 4 3 2 1 9 02. Quality of life 5 4 3 2 1 9 03. Small town feel 5 4 3 2 1 9 04. Aesthetic appeal & high development standards 5 4 3 2 1 9 05. Westlake Academy 5 4 3 2 1 9 06. Access to other public schools (Keller, Northwest or Carroll ISD) 5 4 3 2 1 9 07. Proximity to private schools 5 4 3 2 1 9 08. Low crime rates/quality of public safety 5 4 3 2 1 9 09. Employment opportunities in the Westlake area 5 4 3 2 1 9 10. Access to DFW airport 5 4 3 2 1 9 11. Access to major highways 5 4 3 2 1 9 12. Type of housing available 5 4 3 2 1 9 13. Quality of your subdivision 5 4 3 2 1 9 14. Westlake as a retirement destination 5 4 3 2 1 9 15. Number of publicly accessible parks & trails 5 4 3 2 1 9 16. Subdivision amenities (airpark, golf club, parks, etc.) 5 4 3 2 1 9 5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? [Write-in your answers below using the numbers from the list in Question 4.] 1st: ____ 2nd: ____ 3rd: ____ 6. Overall, how familiar are you with the following information? Very Familiar Somewhat Familiar Not Familiar 1. The Town's Comprehensive Plan 3 2 1 2. The Town's Strategic Plan 3 2 1 3. The Town's Vision, Values, and Mission Statements 3 2 1 4. The Town's lighting standards 3 2 1 5. The Town's open space requirements for development 3 2 1 6. Zoning standards within the Town 3 2 1 7. Allowed uses (zoning entitlements) for existing planned development districts within the Town 3 2 1 Town of Westlake Resident Survey - Findings Report Page 76 7. Please indicate the last time you attended each of the following events or meetings. This year Last year 2 or more years ago Never, but I am aware of event/mtg. Never, and I am not aware of event/mtg. 1. Decoration Day 5 4 3 2 1 2. Any of the Master Works concert series events 5 4 3 2 1 3. Other Westlake Historical Preservation Society events 5 4 3 2 1 4. Westlake Historical Preservation Society's Classic Car Show 5 4 3 2 1 5. Westlake Public Arts Society events 5 4 3 2 1 6. Council Meeting 5 4 3 2 1 7. Board of Trustees Meeting 5 4 3 2 1 8. Planning & Zoning Committee Meeting 5 4 3 2 1 8. Have you attended a public meeting in your neighborhood? ____ (1) Yes, within the past 12 months [Answer 8a-b.] ____ (2) Yes, more than 12 months ago [Answer 8a-b.] ____ (3) No, but I am aware of the meetings [Answer 8c-d.] ____ (4) No, and I am not aware of the meetings [Answer 8c-d.] If "Yes" to Question 8: 8a. Was the meeting informative? ____ (1) Yes ____ (2) No 8b. Did you have the opportunity to discuss your ideas/concerns? ____ (1) Yes ____ (2) No If "No" to Question 8: 8c. Will you attend a neighborhood meeting in the future? ____ (1) Yes ____ (2) No 8d. Do you think these types of meeting are useful? ____ (1) Yes ____ (2) No 9. In your opinion, how often should neighborhood meetings be held? ____ (1) Annually ____ (2) Twice a year ____ (3) Every other year ____ (9) Don't know 10. Do any children in grades K-12 live in your home? _____ (1) Yes [Answer 11a.] _____ (2) No [Skip to 12.] 11a. Do any of these children currently attend Westlake Academy? _____ (1) Yes [Skip to 12.] _____ (2) No [Answer 11b-d.] 11b. Where do your children go to school? 11c. If any of your children previously attended Westlake Academy, why did they stop? 11d. If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? ____ (1) Yes ____ (2) No Town of Westlake Resident Survey - Findings Report Page 77 12. What is your age? ____ (1) 18 – 34 years ____ (2) 35 – 54 years ____ (3) 55 – 74 years ____ (4) 75+ years 13. How many years have you lived in Westlake? ________ years 14. In which subdivision do you live? ____ (1) Stagecoach Hills ____ (2) Vaquero ____ (3) Terra Bella ____ (4) Wyck Hill ____ (5) Glenwyck Farms ____ (6) Mahotea Boone ____ (7) Granada 15. Which of the following BEST describes your total annual household income? ____ (1) Under $50,000 ____ (2) $50,000 - $149,999 ____ (3) $150,000 - $500,000 ____ (4) Over $500,000 16. Gender: ____ (1) Male ____ (2) Female 17. Overall, how safe do you feel in the Town of Westlake? ____ (4) Very Safe ____ (3) Safe ____ (2) Unsafe ____ (1) Very Unsafe ____ (9) Don't Know 18. Overall, how would you rate the Town of Westlake as a place to live? ____ (4) Excellent ____ (3) Good ____ (2) Average ____ (1) Poor ____ (9) Don't Know Optional: If you have any other comments or a question you would like to see asked in a future survey, please write the information in the space provided below. The Town of Westlake thanks you for completing this survey. Please return your completed document in the enclosed postage-paid envelope, addressed to: ETC Institute 725 W. Frontier Circle Olathe, KS 66061 Your response will remain completely confidential. The address information printed to the right will ONLY be used to help identify areas with specific needs. If your address is not correct, please provide the correct information. Thank You. Town of Westlake Resident Survey - Findings Report Page 78 …helping organizations make better decisions since 1982 Submitted to the Town of Westlake, Texas ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 May 2017 Town of Westlake Resident Survey Cross‐Tabular Data Appendix A Contents Section 1: Results by Age, Income, and Gender ........................... 1 Section 2: Results by Years Lived in Westlake and Subdivision .. 65 Section 1 Results by Age, Income, and Gender Town of Westlake Resident Survey - Cross-Tabular Data Page 1 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-1. Overall quality of public safety services (police, fire, & emergency medical) Very Satisfied 48.4% 61.1% 71.4% 53.5% 46.3% 48.8% 59.3% 53.3% Satisfied 45.1% 36.1% 14.3% 44.2% 48.8% 45.1% 37.0% 41.2% Neutral 5.5% 1.4% 14.3% 0.0% 3.8% 4.9% 2.5% 4.2% Dissatisfied 1.1% 0.0% 0.0% 2.3% 0.0% 0.0% 1.2% 0.6% Very Dissatisfied 0.0% 1.4% 0.0% 0.0% 1.3% 1.2% 0.0% 0.6% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies Very Satisfied 46.0% 59.7% 50.0% 52.5% 50.6% 43.2% 61.5% 51.6% Satisfied 40.2% 33.3% 35.7% 40.0% 35.4% 42.0% 32.1% 37.3% Neutral 9.2% 5.6% 7.1% 7.5% 10.1% 12.3% 2.6% 8.1% Dissatisfied 4.6% 1.4% 7.1% 0.0% 3.8% 2.5% 3.8% 3.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 2 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-3. Overall quality of maintenance of Town streets Very Satisfied 37.5% 48.0% 28.6% 32.6% 48.2% 37.9% 46.4% 41.6% Satisfied 37.5% 34.7% 28.6% 46.5% 34.1% 33.3% 39.3% 36.4% Neutral 10.4% 10.7% 28.6% 11.6% 4.7% 16.1% 4.8% 10.4% Dissatisfied 8.3% 5.3% 14.3% 4.7% 9.4% 6.9% 7.1% 6.9% Very Dissatisfied 6.3% 1.3% 0.0% 4.7% 3.5% 5.7% 2.4% 4.6% Q1-4. Overall effectiveness of communication by the Town Very Satisfied 41.1% 56.0% 35.7% 44.2% 50.0% 41.4% 54.2% 47.7% Satisfied 37.9% 29.3% 35.7% 44.2% 31.0% 37.9% 30.1% 33.7% Neutral 12.6% 13.3% 21.4% 7.0% 14.3% 14.9% 10.8% 12.8% Dissatisfied 4.2% 0.0% 0.0% 2.3% 1.2% 1.1% 3.6% 2.3% Very Dissatisfied 4.2% 1.3% 7.1% 2.3% 3.6% 4.6% 1.2% 3.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 3 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-5. Overall quality of utility services Very Satisfied 33.7% 39.7% 42.9% 23.8% 38.8% 33.7% 39.0% 35.9% Satisfied 35.8% 32.9% 35.7% 50.0% 25.9% 25.6% 43.9% 34.7% Neutral 15.8% 19.2% 14.3% 11.9% 21.2% 22.1% 12.2% 17.1% Dissatisfied 10.5% 2.7% 7.1% 9.5% 7.1% 11.6% 2.4% 7.6% Very Dissatisfied 4.2% 5.5% 0.0% 4.8% 7.1% 7.0% 2.4% 4.7% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities Very Satisfied 40.6% 52.8% 53.8% 38.1% 43.5% 39.3% 52.4% 45.3% Satisfied 38.5% 34.7% 15.4% 42.9% 41.2% 38.1% 35.7% 37.1% Neutral 12.5% 11.1% 23.1% 11.9% 10.6% 15.5% 8.3% 11.8% Dissatisfied 4.2% 1.4% 7.7% 4.8% 2.4% 3.6% 2.4% 3.5% Very Dissatisfied 4.2% 0.0% 0.0% 2.4% 2.4% 3.6% 1.2% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 4 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-7. Overall quality of customer service Very Satisfied 44.1% 45.9% 42.9% 44.2% 42.7% 39.1% 51.3% 44.4% Satisfied 38.7% 36.5% 21.4% 44.2% 40.2% 40.2% 35.0% 37.9% Neutral 10.8% 16.2% 28.6% 7.0% 13.4% 16.1% 10.0% 13.0% Dissatisfied 3.2% 0.0% 7.1% 2.3% 0.0% 0.0% 3.8% 2.4% Very Dissatisfied 3.2% 1.4% 0.0% 2.3% 3.7% 4.6% 0.0% 2.4% Q1-8. Overall quality of enforcement of codes & ordinances Very Satisfied 31.9% 43.5% 46.2% 31.7% 36.7% 35.4% 38.5% 36.4% Satisfied 44.0% 34.8% 23.1% 46.3% 40.5% 37.8% 42.3% 40.1% Neutral 13.2% 15.9% 15.4% 12.2% 16.5% 17.1% 11.5% 14.2% Dissatisfied 6.6% 4.3% 7.7% 7.3% 3.8% 7.3% 3.8% 5.6% Very Dissatisfied 4.4% 1.4% 7.7% 2.4% 2.5% 2.4% 3.8% 3.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 5 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-9. Overall quality of government services provided by the Town of Westlake Very Satisfied 36.8% 47.9% 42.9% 34.1% 45.6% 38.8% 45.3% 41.4% Satisfied 42.5% 37.0% 28.6% 53.7% 39.2% 38.8% 41.3% 40.1% Neutral 12.6% 9.6% 21.4% 4.9% 6.3% 12.9% 9.3% 11.1% Dissatisfied 2.3% 4.1% 0.0% 4.9% 3.8% 4.7% 1.3% 3.1% Very Dissatisfied 5.7% 1.4% 7.1% 2.4% 5.1% 4.7% 2.7% 4.3% Q1-10. Overall value you receive from your tax & fees Very Satisfied 31.2% 33.8% 35.7% 34.9% 30.1% 26.7% 38.3% 32.0% Satisfied 39.8% 33.8% 21.4% 34.9% 39.8% 36.0% 38.3% 36.7% Neutral 19.4% 20.3% 35.7% 23.3% 15.7% 22.1% 17.3% 20.1% Dissatisfied 3.2% 10.8% 0.0% 4.7% 9.6% 10.5% 2.5% 6.5% Very Dissatisfied 6.5% 1.4% 7.1% 2.3% 4.8% 4.7% 3.7% 4.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 6 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q1-11. Overall value of Westlake Academy to the Town Very Satisfied 58.6% 39.4% 45.5% 57.1% 43.4% 48.7% 51.9% 49.7% Satisfied 17.2% 30.3% 18.2% 16.7% 28.9% 19.7% 26.0% 22.6% Neutral 14.9% 22.7% 27.3% 19.0% 15.8% 22.4% 14.3% 19.4% Dissatisfied 3.4% 3.0% 0.0% 2.4% 5.3% 3.9% 2.6% 3.2% Very Dissatisfied 5.7% 4.5% 9.1% 4.8% 6.6% 5.3% 5.2% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 7 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. Top choice Overall quality of public safety services (police, fire, & emergency medical) 22.9% 44.7% 57.1% 31.8% 31.8% 35.6% 29.4% 32.8% Overall efforts by the Town to ensure the community is prepared for emergencies 0.0% 7.9% 7.1% 0.0% 2.4% 3.4% 3.5% 3.4% Overall quality of maintenance of Town streets 3.1% 5.3% 0.0% 2.3% 5.9% 1.1% 7.1% 4.0% Overall effectiveness of communication by the Town 0.0% 1.3% 0.0% 0.0% 0.0% 1.1% 0.0% 0.6% Overall quality of utility services 4.2% 3.9% 0.0% 6.8% 4.7% 8.0% 0.0% 4.0% Overall quality of parks, trails, open spaces, streetscaping, & facilities 10.4% 9.2% 0.0% 9.1% 11.8% 8.0% 11.8% 9.8% Overall quality of customer service 2.1% 0.0% 0.0% 0.0% 1.2% 1.1% 1.2% 1.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 8 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. Top choice (Cont.) Overall quality of enforcement of codes & ordinances 3.1% 1.3% 7.1% 0.0% 2.4% 1.1% 3.5% 2.3% Overall quality of government services provided by the Town of Westlake 3.1% 5.3% 0.0% 2.3% 5.9% 4.6% 3.5% 4.0% Overall value you receive from your tax & fees 11.5% 3.9% 7.1% 2.3% 9.4% 8.0% 8.2% 8.0% Overall value of Westlake Academy to the Town 36.5% 10.5% 7.1% 40.9% 21.2% 23.0% 27.1% 24.7% None chosen 3.1% 6.6% 14.3% 4.5% 3.5% 4.6% 4.7% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 9 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. 2nd choice Overall quality of public safety services (police, fire, & emergency medical) 19.8% 17.1% 14.3% 22.7% 16.5% 18.4% 18.8% 18.4% Overall efforts by the Town to ensure the community is prepared for emergencies 3.1% 15.8% 35.7% 9.1% 4.7% 6.9% 10.6% 8.6% Overall quality of maintenance of Town streets 16.7% 7.9% 0.0% 13.6% 12.9% 11.5% 14.1% 13.2% Overall effectiveness of communication by the Town 2.1% 3.9% 7.1% 0.0% 3.5% 2.3% 3.5% 2.9% Overall quality of utility services 7.3% 6.6% 0.0% 9.1% 7.1% 9.2% 4.7% 6.9% Overall quality of parks, trails, open spaces, streetscaping, & facilities 15.6% 14.5% 14.3% 9.1% 20.0% 14.9% 15.3% 14.9% Overall quality of customer service 2.1% 3.9% 0.0% 4.5% 2.4% 2.3% 3.5% 2.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 10 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. 2nd choice (Cont.) Overall quality of enforcement of codes & ordinances 1.0% 5.3% 0.0% 4.5% 1.2% 3.4% 2.4% 2.9% Overall quality of government services provided by the Town of Westlake 4.2% 5.3% 7.1% 2.3% 5.9% 4.6% 4.7% 4.6% Overall value you receive from your tax & fees 13.5% 9.2% 0.0% 11.4% 12.9% 16.1% 7.1% 11.5% Overall value of Westlake Academy to the Town 9.4% 2.6% 7.1% 9.1% 7.1% 3.4% 9.4% 6.3% None chosen 5.2% 7.9% 14.3% 4.5% 5.9% 6.9% 5.9% 6.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 11 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. 3rd choice Overall quality of public safety services (police, fire, & emergency medical) 12.5% 9.2% 0.0% 13.6% 11.8% 9.2% 12.9% 10.9% Overall efforts by the Town to ensure the community is prepared for emergencies 7.3% 6.6% 0.0% 11.4% 5.9% 6.9% 7.1% 6.9% Overall quality of maintenance of Town streets 10.4% 15.8% 50.0% 2.3% 10.6% 16.1% 9.4% 12.6% Overall effectiveness of communication by the Town 5.2% 5.3% 0.0% 6.8% 5.9% 9.2% 1.2% 5.2% Overall quality of utility services 7.3% 6.6% 0.0% 13.6% 3.5% 5.7% 8.2% 6.9% Overall quality of parks, trails, open spaces, streetscaping, & facilities 16.7% 11.8% 7.1% 20.5% 15.3% 12.6% 16.5% 14.4% Overall quality of customer service 5.2% 2.6% 0.0% 4.5% 4.7% 2.3% 5.9% 4.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 12 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. 3rd choice (Cont.) Overall quality of enforcement of codes & ordinances 3.1% 6.6% 0.0% 4.5% 7.1% 5.7% 3.5% 4.6% Overall quality of government services provided by the Town of Westlake 6.3% 3.9% 0.0% 2.3% 7.1% 4.6% 5.9% 5.2% Overall value you receive from your tax & fees 10.4% 10.5% 14.3% 6.8% 11.8% 6.9% 14.1% 10.9% Overall value of Westlake Academy to the Town 4.2% 7.9% 0.0% 4.5% 5.9% 9.2% 2.4% 5.7% None chosen 11.5% 13.2% 28.6% 9.1% 10.6% 11.5% 12.9% 12.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 13 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. Sum of top 3 choices Overall quality of public safety services (police, fire, & emergency medical) 55.2% 71.1% 71.4% 68.2% 60.0% 63.2% 61.2% 62.1% Overall efforts by the Town to ensure the community is prepared for emergencies 10.4% 30.3% 42.9% 20.5% 12.9% 17.2% 21.2% 19.0% Overall quality of maintenance of Town streets 30.2% 28.9% 50.0% 18.2% 29.4% 28.7% 30.6% 29.9% Overall effectiveness of communication by the Town 7.3% 10.5% 7.1% 6.8% 9.4% 12.6% 4.7% 8.6% Overall quality of utility services 18.8% 17.1% 0.0% 29.5% 15.3% 23.0% 12.9% 17.8% Overall quality of parks, trails, open spaces, streetscaping, & facilities 42.7% 35.5% 21.4% 38.6% 47.1% 35.6% 43.5% 39.1% Overall quality of customer service 9.4% 6.6% 0.0% 9.1% 8.2% 5.7% 10.6% 8.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 14 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q2. Sum of top 3 choices (Cont.) Overall quality of enforcement of codes & ordinances 7.3% 13.2% 7.1% 9.1% 10.6% 10.3% 9.4% 9.8% Overall quality of government services provided by the Town of Westlake 13.5% 14.5% 7.1% 6.8% 18.8% 13.8% 14.1% 13.8% Overall value you receive from your tax & fees 35.4% 23.7% 21.4% 20.5% 34.1% 31.0% 29.4% 30.5% Overall value of Westlake Academy to the Town 50.0% 21.1% 14.3% 54.5% 34.1% 35.6% 38.8% 36.8% None chosen 3.1% 6.6% 14.3% 4.5% 3.5% 4.6% 4.7% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 15 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-1. Quality of local police protection Very Satisfied 44.0% 53.5% 85.7% 50.0% 43.4% 43.9% 52.5% 48.8% Satisfied 38.5% 36.6% 7.1% 40.9% 40.8% 40.2% 35.0% 37.2% Neutral 14.3% 9.9% 7.1% 6.8% 13.2% 13.4% 11.3% 12.2% Dissatisfied 1.1% 0.0% 0.0% 2.3% 0.0% 0.0% 1.3% 0.6% Very Dissatisfied 2.2% 0.0% 0.0% 0.0% 2.6% 2.4% 0.0% 1.2% Q3-2. Visibility of police in neighborhoods Very Satisfied 32.3% 43.8% 78.6% 40.9% 31.3% 32.9% 41.7% 38.0% Satisfied 49.0% 34.2% 14.3% 36.4% 49.4% 41.2% 44.0% 42.1% Neutral 12.5% 17.8% 7.1% 13.6% 14.5% 20.0% 9.5% 14.6% Dissatisfied 4.2% 4.1% 0.0% 9.1% 2.4% 3.5% 4.8% 4.1% Very Dissatisfied 2.1% 0.0% 0.0% 0.0% 2.4% 2.4% 0.0% 1.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 16 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-3. How quickly police respond to emergencies Very Satisfied 41.8% 44.1% 64.3% 47.4% 40.7% 39.7% 46.0% 43.8% Satisfied 40.3% 40.7% 21.4% 34.2% 44.4% 39.7% 41.3% 39.8% Neutral 16.4% 15.3% 14.3% 18.4% 13.0% 19.0% 12.7% 15.6% Very Dissatisfied 1.5% 0.0% 0.0% 0.0% 1.9% 1.6% 0.0% 0.8% Q3-4. Efforts of the Town to prevent crime Very Satisfied 41.3% 41.8% 66.7% 41.5% 42.9% 38.9% 44.0% 42.3% Satisfied 35.0% 35.8% 25.0% 29.3% 31.4% 33.3% 37.3% 34.9% Neutral 18.8% 19.4% 0.0% 29.3% 20.0% 22.2% 16.0% 18.8% Dissatisfied 5.0% 1.5% 8.3% 0.0% 4.3% 4.2% 2.7% 3.4% Very Dissatisfied 0.0% 1.5% 0.0% 0.0% 1.4% 1.4% 0.0% 0.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 17 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-5. Level of traffic enforcement Very Satisfied 29.5% 35.1% 57.1% 31.8% 30.1% 25.6% 38.6% 32.7% Satisfied 42.1% 33.8% 14.3% 34.1% 38.6% 36.0% 41.0% 38.0% Neutral 17.9% 23.0% 21.4% 22.7% 21.7% 26.7% 13.3% 19.9% Dissatisfied 4.2% 6.8% 7.1% 6.8% 6.0% 5.8% 4.8% 5.3% Very Dissatisfied 6.3% 1.4% 0.0% 4.5% 3.6% 5.8% 2.4% 4.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 18 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-6. Quality of fire services Very Satisfied 50.7% 56.1% 64.3% 57.5% 49.1% 46.2% 60.3% 54.1% Satisfied 32.8% 37.9% 14.3% 35.0% 35.1% 40.0% 30.9% 34.8% Neutral 11.9% 4.5% 21.4% 5.0% 10.5% 7.7% 8.8% 8.1% Dissatisfied 1.5% 1.5% 0.0% 2.5% 1.8% 3.1% 0.0% 1.5% Very Dissatisfied 3.0% 0.0% 0.0% 0.0% 3.5% 3.1% 0.0% 1.5% Q3-7. Quality of emergency medical services Very Satisfied 50.0% 59.0% 64.3% 62.2% 45.1% 45.5% 61.8% 55.2% Satisfied 37.1% 36.1% 14.3% 32.4% 43.1% 43.6% 30.9% 36.0% Neutral 11.3% 4.9% 21.4% 5.4% 9.8% 9.1% 7.4% 8.0% Very Dissatisfied 1.6% 0.0% 0.0% 0.0% 2.0% 1.8% 0.0% 0.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 19 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-8. Response time of fire & emergency medical services personnel Very Satisfied 53.3% 55.9% 64.3% 62.2% 50.0% 54.5% 54.7% 55.4% Satisfied 35.0% 39.0% 7.1% 32.4% 43.8% 34.5% 39.1% 36.4% Neutral 10.0% 5.1% 28.6% 5.4% 4.2% 9.1% 6.3% 7.4% Very Dissatisfied 1.7% 0.0% 0.0% 0.0% 2.1% 1.8% 0.0% 0.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 20 Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-9. Response efforts by the Town Staff during extreme weather conditions Very Satisfied 48.7% 52.2% 58.3% 50.0% 49.3% 42.5% 58.1% 51.0% Satisfied 26.9% 33.3% 25.0% 38.1% 26.9% 32.9% 27.0% 29.5% Neutral 21.8% 13.0% 16.7% 11.9% 19.4% 20.5% 14.9% 17.4% Dissatisfied 1.3% 1.4% 0.0% 0.0% 3.0% 2.7% 0.0% 1.3% Very Dissatisfied 1.3% 0.0% 0.0% 0.0% 1.5% 1.4% 0.0% 0.7% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures Very Satisfied 48.3% 59.2% 69.2% 50.0% 48.7% 46.3% 60.3% 53.8% Satisfied 23.0% 28.2% 15.4% 28.6% 27.6% 30.0% 20.5% 25.0% Neutral 20.7% 11.3% 7.7% 19.0% 15.8% 18.8% 14.1% 16.3% Dissatisfied 4.6% 0.0% 7.7% 2.4% 2.6% 1.3% 3.8% 2.5% Very Dissatisfied 3.4% 1.4% 0.0% 0.0% 5.3% 3.8% 1.3% 2.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 21 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-11. Condition of major streets in Westlake Very Satisfied 35.4% 38.7% 28.6% 29.5% 41.7% 31.4% 42.4% 37.0% Satisfied 42.7% 45.3% 42.9% 54.5% 36.9% 41.9% 45.9% 43.9% Neutral 9.4% 9.3% 21.4% 6.8% 9.5% 14.0% 4.7% 9.2% Dissatisfied 9.4% 5.3% 7.1% 9.1% 7.1% 8.1% 7.1% 7.5% Very Dissatisfied 3.1% 1.3% 0.0% 0.0% 4.8% 4.7% 0.0% 2.3% Q3-12. Condition of streets in your neighborhood Very Satisfied 44.2% 30.6% 42.9% 33.3% 44.6% 36.1% 40.5% 38.5% Satisfied 34.7% 51.4% 28.6% 45.2% 41.0% 41.0% 42.9% 42.0% Neutral 13.7% 12.5% 7.1% 14.3% 10.8% 14.5% 11.9% 13.0% Dissatisfied 3.2% 5.6% 21.4% 2.4% 2.4% 4.8% 3.6% 4.1% Very Dissatisfied 4.2% 0.0% 0.0% 4.8% 1.2% 3.6% 1.2% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 22 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-13. Cleanliness of streets & other public areas Very Satisfied 47.4% 40.0% 28.6% 38.6% 51.8% 38.8% 49.4% 44.8% Satisfied 35.8% 46.7% 42.9% 38.6% 37.3% 44.7% 36.5% 40.1% Neutral 4.2% 9.3% 14.3% 6.8% 4.8% 8.2% 4.7% 6.4% Dissatisfied 9.5% 4.0% 14.3% 11.4% 4.8% 4.7% 9.4% 7.0% Very Dissatisfied 3.2% 0.0% 0.0% 4.5% 1.2% 3.5% 0.0% 1.7% Q3-14. Traffic flow & congestion management in Westlake Very Satisfied 16.7% 15.1% 15.4% 11.4% 17.9% 11.8% 20.2% 15.8% Satisfied 38.5% 41.1% 53.8% 45.5% 40.5% 37.6% 41.7% 39.8% Neutral 18.8% 26.0% 23.1% 18.2% 22.6% 29.4% 14.3% 22.2% Dissatisfied 16.7% 15.1% 0.0% 22.7% 9.5% 14.1% 17.9% 15.8% Very Dissatisfied 9.4% 2.7% 7.7% 2.3% 9.5% 7.1% 6.0% 6.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 23 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events Very Satisfied 41.9% 56.9% 42.9% 54.5% 40.5% 45.1% 51.8% 49.1% Satisfied 36.6% 29.2% 35.7% 34.1% 35.4% 37.8% 28.9% 32.9% Neutral 15.1% 11.1% 14.3% 11.4% 15.2% 11.0% 15.7% 13.2% Dissatisfied 3.2% 1.4% 7.1% 0.0% 3.8% 1.2% 3.6% 2.4% Very Dissatisfied 3.2% 1.4% 0.0% 0.0% 5.1% 4.9% 0.0% 2.4% Q3-16. Timeliness of information provided by the Town Very Satisfied 44.0% 53.4% 35.7% 59.1% 43.6% 42.0% 54.2% 48.8% Satisfied 31.9% 31.5% 35.7% 25.0% 33.3% 34.6% 28.9% 31.3% Neutral 18.7% 11.0% 21.4% 13.6% 15.4% 18.5% 12.0% 15.1% Dissatisfied 3.3% 1.4% 7.1% 2.3% 2.6% 0.0% 4.8% 2.4% Very Dissatisfied 2.2% 2.7% 0.0% 0.0% 5.1% 4.9% 0.0% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 24 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-17. Completeness of the information provided by the Town Very Satisfied 41.8% 46.6% 35.7% 50.0% 37.2% 34.6% 53.0% 44.6% Satisfied 34.1% 37.0% 42.9% 38.6% 35.9% 39.5% 31.3% 34.9% Neutral 15.4% 13.7% 14.3% 11.4% 15.4% 17.3% 12.0% 14.5% Dissatisfied 6.6% 0.0% 7.1% 0.0% 6.4% 3.7% 3.6% 3.6% Very Dissatisfied 2.2% 2.7% 0.0% 0.0% 5.1% 4.9% 0.0% 2.4% Q3-18. Usefulness of the Westlake Wire communications Very Satisfied 46.3% 46.4% 28.6% 55.8% 41.4% 37.8% 54.5% 47.1% Satisfied 28.0% 33.3% 35.7% 27.9% 32.9% 29.7% 31.2% 30.1% Neutral 17.1% 15.9% 28.6% 14.0% 15.7% 21.6% 11.7% 16.3% Dissatisfied 7.3% 2.9% 7.1% 2.3% 7.1% 8.1% 2.6% 5.2% Very Dissatisfied 1.2% 1.4% 0.0% 0.0% 2.9% 2.7% 0.0% 1.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 25 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-19. Usefulness of social media efforts Very Satisfied 39.0% 35.1% 33.3% 37.5% 36.7% 27.7% 46.4% 38.2% Satisfied 31.2% 45.6% 33.3% 45.0% 35.0% 43.1% 31.9% 36.8% Neutral 20.8% 14.0% 25.0% 15.0% 16.7% 20.0% 15.9% 17.6% Dissatisfied 5.2% 3.5% 8.3% 2.5% 6.7% 6.2% 2.9% 4.4% Very Dissatisfied 3.9% 1.8% 0.0% 0.0% 5.0% 3.1% 2.9% 2.9% Q3-20. Ease of use of the Town's website Very Satisfied 27.4% 20.9% 33.3% 25.6% 20.8% 20.5% 28.2% 24.8% Satisfied 35.7% 56.7% 41.7% 39.5% 51.4% 49.3% 41.0% 45.1% Neutral 21.4% 19.4% 8.3% 27.9% 19.4% 21.9% 19.2% 20.3% Dissatisfied 9.5% 1.5% 16.7% 4.7% 4.2% 5.5% 6.4% 5.9% Very Dissatisfied 6.0% 1.5% 0.0% 2.3% 4.2% 2.7% 5.1% 3.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 26 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-21. Availability/Accessibility of Town records Very Satisfied 25.9% 22.2% 20.0% 29.0% 17.8% 21.6% 26.9% 23.8% Satisfied 37.9% 40.0% 50.0% 35.5% 37.8% 39.2% 38.5% 40.0% Neutral 25.9% 28.9% 10.0% 32.3% 31.1% 27.5% 26.9% 26.7% Dissatisfied 6.9% 4.4% 10.0% 3.2% 6.7% 5.9% 5.8% 5.7% Very Dissatisfied 3.4% 4.4% 10.0% 0.0% 6.7% 5.9% 1.9% 3.8% Q3-22. Opportunities provided for public input Very Satisfied 30.2% 31.1% 16.7% 37.2% 27.1% 24.3% 36.4% 30.2% Satisfied 34.9% 45.9% 41.7% 34.9% 41.4% 41.4% 37.7% 40.3% Neutral 24.4% 16.4% 16.7% 25.6% 20.0% 21.4% 20.8% 20.8% Dissatisfied 8.1% 3.3% 25.0% 2.3% 5.7% 7.1% 5.2% 6.0% Very Dissatisfied 2.3% 3.3% 0.0% 0.0% 5.7% 5.7% 0.0% 2.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 27 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-23. Maintenance of Town-owned Glenwyck Park Very Satisfied 30.3% 40.9% 50.0% 28.1% 31.5% 28.6% 40.7% 34.8% Satisfied 37.9% 40.9% 20.0% 40.6% 42.6% 35.7% 42.6% 39.3% Neutral 18.2% 15.9% 20.0% 25.0% 13.0% 19.6% 14.8% 17.0% Dissatisfied 7.6% 0.0% 10.0% 6.3% 3.7% 7.1% 1.9% 4.5% Very Dissatisfied 6.1% 2.3% 0.0% 0.0% 9.3% 8.9% 0.0% 4.5% Q3-24. Number of publicly-accessible parks & trails Very Satisfied 30.4% 40.6% 41.7% 38.1% 28.2% 26.9% 42.3% 34.8% Satisfied 40.2% 40.6% 16.7% 33.3% 46.2% 38.5% 42.3% 40.5% Neutral 17.4% 12.5% 25.0% 16.7% 16.7% 23.1% 7.7% 15.2% Dissatisfied 8.7% 4.7% 16.7% 9.5% 5.1% 7.7% 6.4% 7.0% Very Dissatisfied 3.3% 1.6% 0.0% 2.4% 3.8% 3.8% 1.3% 2.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 28 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-25. Maintenance of streetscaping & open spaces Very Satisfied 33.7% 44.3% 50.0% 38.1% 31.7% 30.1% 46.3% 38.3% Satisfied 48.4% 37.1% 21.4% 42.9% 50.0% 43.4% 43.9% 43.7% Neutral 12.6% 11.4% 21.4% 11.9% 13.4% 18.1% 6.1% 12.0% Dissatisfied 2.1% 2.9% 7.1% 2.4% 1.2% 1.2% 3.7% 2.4% Very Dissatisfied 3.2% 4.3% 0.0% 4.8% 3.7% 7.2% 0.0% 3.6% Q3-26. Residential trash/recycling collection services Very Satisfied 36.2% 42.5% 57.1% 28.6% 36.1% 32.5% 45.2% 39.1% Satisfied 41.5% 46.6% 28.6% 59.5% 41.0% 47.0% 40.5% 43.8% Neutral 13.8% 6.8% 7.1% 4.8% 15.7% 13.3% 8.3% 10.7% Dissatisfied 7.4% 2.7% 7.1% 7.1% 6.0% 6.0% 4.8% 5.3% Very Dissatisfied 1.1% 1.4% 0.0% 0.0% 1.2% 1.2% 1.2% 1.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 29 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-27. Yard waste & bulky item removal services Very Satisfied 29.4% 38.5% 30.8% 25.6% 32.4% 28.8% 37.7% 33.6% Satisfied 42.4% 35.4% 46.2% 48.7% 39.2% 42.5% 36.4% 39.5% Neutral 18.8% 16.9% 15.4% 15.4% 18.9% 23.3% 13.0% 17.8% Dissatisfied 7.1% 6.2% 7.7% 7.7% 6.8% 2.7% 10.4% 6.6% Very Dissatisfied 2.4% 3.1% 0.0% 2.6% 2.7% 2.7% 2.6% 2.6% Q3-28. Town efforts to promote water conservation & protect water resources Very Satisfied 26.7% 28.6% 30.8% 26.2% 23.0% 21.1% 33.8% 27.8% Satisfied 51.2% 41.4% 46.2% 50.0% 48.6% 44.7% 48.8% 46.8% Neutral 17.4% 18.6% 15.4% 14.3% 21.6% 25.0% 11.3% 17.7% Dissatisfied 2.3% 8.6% 7.7% 7.1% 2.7% 6.6% 3.8% 5.1% Very Dissatisfied 2.3% 2.9% 0.0% 2.4% 4.1% 2.6% 2.5% 2.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 30 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-29. Household hazardous waste disposal service Very Satisfied 24.2% 25.5% 40.0% 18.4% 18.5% 13.6% 35.5% 25.2% Satisfied 30.3% 41.8% 40.0% 34.2% 38.9% 40.7% 30.6% 35.8% Neutral 28.8% 21.8% 10.0% 34.2% 27.8% 32.2% 19.4% 25.2% Dissatisfied 10.6% 7.3% 10.0% 13.2% 7.4% 8.5% 9.7% 8.9% Very Dissatisfied 6.1% 3.6% 0.0% 0.0% 7.4% 5.1% 4.8% 4.9% Q3-30. Efforts by the Town to manage storm water run-off Very Satisfied 23.3% 20.0% 14.3% 16.7% 20.3% 14.5% 29.7% 22.2% Satisfied 35.6% 46.7% 50.0% 38.9% 42.2% 42.0% 39.1% 40.7% Neutral 26.0% 25.0% 21.4% 25.0% 29.7% 31.9% 18.8% 25.2% Dissatisfied 12.3% 3.3% 7.1% 11.1% 6.3% 5.8% 10.9% 8.1% Very Dissatisfied 2.7% 5.0% 7.1% 8.3% 1.6% 5.8% 1.6% 3.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 31 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-31. Quality of (drinking) water utility services Very Satisfied 32.3% 35.3% 42.9% 30.2% 30.4% 32.5% 34.6% 33.7% Satisfied 40.9% 45.6% 42.9% 41.9% 44.3% 43.8% 42.0% 42.9% Neutral 19.4% 10.3% 7.1% 20.9% 15.2% 16.3% 14.8% 15.3% Dissatisfied 5.4% 7.4% 7.1% 4.7% 7.6% 5.0% 7.4% 6.1% Very Dissatisfied 2.2% 1.5% 0.0% 2.3% 2.5% 2.5% 1.2% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 32 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-32. Level of participation by Town Staff in community events/neighborhood meetings Very Satisfied 43.0% 41.7% 46.2% 50.0% 35.5% 34.3% 50.0% 42.6% Satisfied 39.2% 41.7% 30.8% 35.7% 48.4% 44.8% 36.1% 40.4% Neutral 13.9% 15.0% 15.4% 11.9% 12.9% 16.4% 12.5% 14.2% Dissatisfied 2.5% 0.0% 7.7% 2.4% 0.0% 1.5% 1.4% 1.4% Very Dissatisfied 1.3% 1.7% 0.0% 0.0% 3.2% 3.0% 0.0% 1.4% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) Very Satisfied 39.0% 36.1% 30.8% 35.9% 37.3% 29.7% 46.4% 37.9% Satisfied 37.8% 39.3% 38.5% 43.6% 32.8% 39.2% 37.7% 38.6% Neutral 13.4% 19.7% 23.1% 10.3% 20.9% 18.9% 13.0% 15.9% Dissatisfied 7.3% 3.3% 7.7% 10.3% 4.5% 8.1% 2.9% 5.5% Very Dissatisfied 2.4% 1.6% 0.0% 0.0% 4.5% 4.1% 0.0% 2.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 33 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-34. Friendliness of Town Staff Very Satisfied 53.3% 53.5% 53.8% 53.5% 48.7% 45.7% 61.3% 53.4% Satisfied 40.0% 38.0% 38.5% 46.5% 38.5% 45.7% 32.5% 39.3% Neutral 3.3% 7.0% 0.0% 0.0% 9.0% 4.9% 5.0% 4.9% Dissatisfied 1.1% 0.0% 7.7% 0.0% 0.0% 0.0% 1.3% 0.6% Very Dissatisfied 2.2% 1.4% 0.0% 0.0% 3.8% 3.7% 0.0% 1.8% Q3-35. Municipal court services Very Satisfied 40.0% 35.3% 20.0% 36.4% 37.5% 23.1% 50.8% 38.1% Satisfied 40.0% 35.3% 40.0% 39.4% 39.6% 44.2% 32.2% 38.1% Neutral 16.7% 25.5% 30.0% 24.2% 18.8% 28.8% 13.6% 20.4% Dissatisfied 1.7% 2.0% 10.0% 0.0% 2.1% 1.9% 1.7% 1.8% Very Dissatisfied 1.7% 2.0% 0.0% 0.0% 2.1% 1.9% 1.7% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 34 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-36. Jury service experience Very Satisfied 39.3% 31.9% 0.0% 35.7% 37.8% 23.4% 46.4% 36.2% Satisfied 33.9% 36.2% 55.6% 39.3% 33.3% 36.2% 33.9% 35.2% Neutral 25.0% 25.5% 44.4% 25.0% 22.2% 34.0% 17.9% 24.8% Dissatisfied 0.0% 6.4% 0.0% 0.0% 4.4% 4.3% 1.8% 2.9% Very Dissatisfied 1.8% 0.0% 0.0% 0.0% 2.2% 2.1% 0.0% 1.0% Q3-37. Enforcing exterior appearance & maintenance regulations for property Very Satisfied 31.4% 32.8% 28.6% 16.2% 37.0% 29.3% 34.7% 31.6% Satisfied 46.5% 50.0% 35.7% 67.6% 46.6% 48.0% 48.0% 48.7% Neutral 16.3% 14.1% 21.4% 10.8% 13.7% 16.0% 14.7% 15.1% Dissatisfied 2.3% 3.1% 7.1% 2.7% 1.4% 5.3% 0.0% 2.6% Very Dissatisfied 3.5% 0.0% 7.1% 2.7% 1.4% 1.3% 2.7% 2.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 35 Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q3-38. Enforcing sign regulations Very Satisfied 29.4% 27.0% 21.4% 16.2% 29.7% 18.9% 37.8% 28.7% Satisfied 52.9% 49.2% 42.9% 59.5% 52.7% 55.4% 47.3% 51.3% Neutral 11.8% 20.6% 28.6% 18.9% 12.2% 21.6% 9.5% 15.3% Dissatisfied 3.5% 3.2% 0.0% 2.7% 5.4% 2.7% 4.1% 3.3% Very Dissatisfied 2.4% 0.0% 7.1% 2.7% 0.0% 1.4% 1.4% 1.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 36 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-1. Sense of community Extremely important 42.4% 38.4% 42.9% 39.5% 39.8% 29.4% 52.5% 40.7% Very important 28.3% 32.9% 28.6% 44.2% 24.1% 41.2% 18.8% 30.5% Important 21.7% 19.2% 21.4% 14.0% 22.9% 20.0% 21.3% 20.4% Less important 5.4% 6.8% 0.0% 0.0% 10.8% 7.1% 5.0% 6.0% Not important 2.2% 2.7% 7.1% 2.3% 2.4% 2.4% 2.5% 2.4% Q4-2. Quality of life Extremely important 68.8% 63.5% 57.1% 68.2% 70.6% 61.6% 71.4% 65.7% Very important 19.8% 23.0% 21.4% 22.7% 21.2% 24.4% 17.9% 22.1% Important 11.5% 10.8% 14.3% 6.8% 8.2% 11.6% 10.7% 11.0% Less important 0.0% 2.7% 7.1% 2.3% 0.0% 2.3% 0.0% 1.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 37 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-3. Small town feel Extremely important 55.2% 47.9% 57.1% 38.6% 61.2% 51.2% 53.0% 52.6% Very important 17.7% 26.0% 14.3% 34.1% 17.6% 26.7% 15.7% 21.1% Important 20.8% 19.2% 14.3% 22.7% 14.1% 14.0% 26.5% 19.9% Less important 4.2% 5.5% 14.3% 2.3% 4.7% 7.0% 2.4% 4.7% Not important 2.1% 1.4% 0.0% 2.3% 2.4% 1.2% 2.4% 1.8% Q4-4. Aesthetic appeal & high development standards Extremely important 62.5% 56.8% 28.6% 47.7% 72.9% 53.5% 66.7% 60.5% Very important 25.0% 24.3% 35.7% 38.6% 15.3% 31.4% 17.9% 24.4% Important 10.4% 14.9% 14.3% 13.6% 11.8% 12.8% 11.9% 12.2% Less important 2.1% 0.0% 7.1% 0.0% 0.0% 0.0% 2.4% 1.2% Not important 0.0% 4.1% 14.3% 0.0% 0.0% 2.3% 1.2% 1.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 38 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-5. Westlake Academy Extremely important 63.2% 32.4% 30.8% 62.8% 45.7% 46.3% 54.2% 50.3% Very important 15.8% 16.2% 23.1% 14.0% 13.6% 11.3% 20.5% 16.0% Important 7.4% 16.2% 15.4% 7.0% 12.3% 15.0% 7.2% 11.0% Less important 1.1% 10.3% 0.0% 4.7% 6.2% 3.8% 6.0% 4.9% Not important 12.6% 25.0% 30.8% 11.6% 22.2% 23.8% 12.0% 17.8% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) Extremely important 37.9% 26.1% 14.3% 33.3% 36.6% 28.8% 36.9% 32.5% Very important 24.2% 18.8% 50.0% 19.0% 18.3% 20.0% 23.8% 22.3% Important 12.6% 18.8% 7.1% 23.8% 11.0% 16.3% 14.3% 15.1% Less important 9.5% 10.1% 0.0% 7.1% 13.4% 10.0% 9.5% 9.6% Not important 15.8% 26.1% 28.6% 16.7% 20.7% 25.0% 15.5% 20.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 39 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-7. Proximity to private schools Extremely important 12.9% 9.2% 7.1% 2.6% 16.5% 7.8% 14.8% 11.3% Very important 12.9% 20.0% 50.0% 12.8% 10.1% 11.7% 19.8% 16.3% Important 15.1% 20.0% 0.0% 20.5% 19.0% 16.9% 17.3% 16.9% Less important 23.7% 12.3% 0.0% 33.3% 12.7% 14.3% 23.5% 18.8% Not important 35.5% 38.5% 42.9% 30.8% 41.8% 49.4% 24.7% 36.9% Q4-8. Low crime rates/quality of public safety Extremely important 70.2% 61.3% 57.1% 61.4% 71.1% 57.0% 75.9% 66.7% Very important 26.6% 24.0% 28.6% 31.8% 22.9% 32.6% 18.1% 25.1% Important 3.2% 9.3% 7.1% 4.5% 3.6% 7.0% 4.8% 5.8% Less important 0.0% 1.3% 0.0% 2.3% 0.0% 1.2% 0.0% 0.6% Not important 0.0% 4.0% 7.1% 0.0% 2.4% 2.3% 1.2% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 40 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-9. Employment opportunities in the Westlake area Extremely important 10.3% 13.0% 7.1% 7.3% 11.8% 13.9% 9.1% 11.5% Very important 12.6% 20.3% 42.9% 17.1% 13.2% 11.4% 20.8% 15.9% Important 13.8% 8.7% 14.3% 9.8% 7.9% 6.3% 16.9% 11.5% Less important 21.8% 17.4% 0.0% 34.1% 19.7% 19.0% 20.8% 20.4% Not important 41.4% 40.6% 35.7% 31.7% 47.4% 49.4% 32.5% 40.8% Q4-10. Access to DFW airport Extremely important 43.2% 52.7% 28.6% 54.5% 44.0% 39.5% 55.4% 48.0% Very important 32.6% 28.4% 57.1% 20.5% 35.7% 33.7% 27.7% 30.4% Important 15.8% 8.1% 0.0% 18.2% 9.5% 15.1% 9.6% 12.3% Less important 6.3% 1.4% 0.0% 6.8% 3.6% 3.5% 4.8% 4.1% Not important 2.1% 9.5% 14.3% 0.0% 7.1% 8.1% 2.4% 5.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 41 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-11. Access to major highways Extremely important 42.1% 47.3% 28.6% 36.4% 47.6% 38.4% 50.6% 43.9% Very important 32.6% 33.8% 64.3% 36.4% 32.1% 34.9% 31.3% 33.3% Important 20.0% 12.2% 0.0% 22.7% 13.1% 19.8% 13.3% 17.0% Less important 5.3% 1.4% 0.0% 4.5% 3.6% 3.5% 3.6% 3.5% Not important 0.0% 5.4% 7.1% 0.0% 3.6% 3.5% 1.2% 2.3% Q4-12. Type of housing available Extremely important 54.7% 52.1% 38.5% 36.4% 63.1% 51.8% 55.6% 53.0% Very important 32.6% 31.0% 38.5% 45.5% 28.6% 35.3% 28.4% 32.1% Important 11.6% 8.5% 15.4% 18.2% 3.6% 8.2% 12.3% 10.1% Less important 1.1% 4.2% 0.0% 0.0% 2.4% 2.4% 2.5% 3.0% Not important 0.0% 4.2% 7.7% 0.0% 2.4% 2.4% 1.2% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 42 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-13. Quality of your subdivision Extremely important 70.2% 70.8% 50.0% 65.1% 79.8% 75.3% 65.4% 70.8% Very important 20.2% 20.8% 41.7% 20.9% 20.2% 18.8% 22.2% 20.2% Important 7.4% 4.2% 0.0% 9.3% 0.0% 3.5% 8.6% 6.0% Less important 1.1% 1.4% 0.0% 2.3% 0.0% 1.2% 1.2% 1.2% Not important 1.1% 2.8% 8.3% 2.3% 0.0% 1.2% 2.5% 1.8% Q4-14. Westlake as a retirement destination Extremely important 20.7% 35.2% 50.0% 15.0% 24.4% 22.2% 32.5% 26.9% Very important 9.2% 22.5% 14.3% 7.5% 21.8% 18.5% 11.7% 15.0% Important 12.6% 19.7% 21.4% 20.0% 11.5% 14.8% 16.9% 15.6% Less important 18.4% 7.0% 7.1% 15.0% 14.1% 12.3% 14.3% 13.8% Not important 39.1% 15.5% 7.1% 42.5% 28.2% 32.1% 24.7% 28.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 43 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q4-15. Number of publicly accessible parks & trails Extremely important 34.0% 16.9% 15.4% 34.9% 22.0% 19.5% 33.7% 26.9% Very important 22.3% 39.4% 46.2% 20.9% 34.1% 32.9% 26.5% 29.3% Important 25.5% 23.9% 7.7% 25.6% 25.6% 25.6% 24.1% 24.6% Less important 10.6% 5.6% 0.0% 11.6% 7.3% 8.5% 8.4% 8.4% Not important 7.4% 14.1% 30.8% 7.0% 11.0% 13.4% 7.2% 10.8% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) Extremely important 39.8% 43.1% 42.9% 43.2% 37.8% 37.6% 45.0% 41.6% Very important 17.2% 29.2% 28.6% 18.2% 30.5% 24.7% 20.0% 22.3% Important 19.4% 12.5% 7.1% 15.9% 13.4% 17.6% 15.0% 16.3% Less important 16.1% 8.3% 14.3% 18.2% 9.8% 14.1% 11.3% 12.7% Not important 7.5% 6.9% 7.1% 4.5% 8.5% 5.9% 8.8% 7.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 44 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. Top choice Sense of community 2.1% 3.9% 0.0% 2.3% 2.4% 3.4% 2.4% 2.9% Quality of life 15.6% 21.1% 21.4% 13.6% 23.5% 20.7% 15.3% 17.8% Small town feel 13.5% 10.5% 14.3% 6.8% 15.3% 12.6% 11.8% 12.1% Aesthetic appeal & high development standards 4.2% 5.3% 0.0% 6.8% 5.9% 3.4% 5.9% 4.6% Westlake Academy 37.5% 7.9% 14.3% 43.2% 18.8% 19.5% 29.4% 24.1% Low crime rates/quality of public safety 6.3% 11.8% 21.4% 4.5% 5.9% 5.7% 11.8% 8.6% Employment opportunities in the Westlake area 0.0% 1.3% 0.0% 0.0% 1.2% 1.1% 0.0% 0.6% Access to DFW airport 1.0% 5.3% 0.0% 6.8% 2.4% 4.6% 1.2% 2.9% Type of housing available 1.0% 0.0% 0.0% 0.0% 1.2% 1.1% 0.0% 0.6% Quality of your subdivision 5.2% 6.6% 0.0% 6.8% 8.2% 6.9% 4.7% 5.7% Westlake as a retirement destination 0.0% 3.9% 0.0% 2.3% 1.2% 1.1% 2.4% 1.7% Subdivision amenities (airpark, golf club, parks, etc.) 2.1% 11.8% 14.3% 2.3% 5.9% 9.2% 3.5% 6.3% None chosen 11.5% 10.5% 14.3% 4.5% 8.2% 10.3% 11.8% 12.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 45 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. 2nd choice Sense of community 6.3% 5.3% 7.1% 11.4% 2.4% 5.7% 5.9% 5.7% Quality of life 11.5% 13.2% 14.3% 9.1% 14.1% 10.3% 14.1% 12.1% Small town feel 8.3% 6.6% 14.3% 6.8% 8.2% 5.7% 9.4% 7.5% Aesthetic appeal & high development standards 16.7% 14.5% 7.1% 11.4% 23.5% 18.4% 12.9% 15.5% Westlake Academy 10.4% 1.3% 7.1% 6.8% 7.1% 5.7% 7.1% 6.3% Access to other public schools (Keller, Northwest or Carroll ISD) 7.3% 3.9% 0.0% 9.1% 4.7% 2.3% 9.4% 5.7% Proximity to private schools 2.1% 0.0% 0.0% 2.3% 1.2% 0.0% 2.4% 1.1% Low crime rates/quality of public safety 6.3% 9.2% 14.3% 13.6% 4.7% 5.7% 9.4% 7.5% Employment opportunities in the Westlake area 3.1% 0.0% 0.0% 4.5% 0.0% 2.3% 1.2% 1.7% Access to DFW airport 2.1% 6.6% 0.0% 2.3% 3.5% 3.4% 4.7% 4.0% Access to major highways 0.0% 1.3% 7.1% 0.0% 0.0% 0.0% 1.2% 0.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 46 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. 2nd choice (Cont.) Type of housing available 1.0% 3.9% 0.0% 4.5% 2.4% 3.4% 1.2% 2.3% Quality of your subdivision 8.3% 15.8% 0.0% 9.1% 14.1% 17.2% 5.9% 11.5% Westlake as a retirement destination 0.0% 1.3% 0.0% 0.0% 1.2% 1.1% 0.0% 0.6% Number of publicly accessible parks & trails 2.1% 0.0% 0.0% 2.3% 1.2% 1.1% 1.2% 1.1% Subdivision amenities (airpark, golf club, parks, etc.) 3.1% 5.3% 7.1% 2.3% 3.5% 5.7% 2.4% 4.0% None chosen 11.5% 11.8% 21.4% 4.5% 8.2% 11.5% 11.8% 12.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 47 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. 3rd choice Sense of community 4.2% 3.9% 0.0% 9.1% 3.5% 3.4% 4.7% 4.0% Quality of life 19.8% 3.9% 0.0% 18.2% 12.9% 13.8% 11.8% 12.6% Small town feel 5.2% 5.3% 7.1% 4.5% 7.1% 6.9% 3.5% 5.2% Aesthetic appeal & high development standards 6.3% 9.2% 14.3% 6.8% 9.4% 10.3% 4.7% 7.5% Westlake Academy 3.1% 2.6% 14.3% 2.3% 2.4% 2.3% 3.5% 2.9% Access to other public schools (Keller, Northwest or Carroll ISD) 2.1% 3.9% 0.0% 4.5% 3.5% 3.4% 2.4% 2.9% Proximity to private schools 1.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.6% Low crime rates/quality of public safety 15.6% 9.2% 7.1% 13.6% 15.3% 12.6% 12.9% 12.6% Employment opportunities in the Westlake area 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.6% Access to DFW airport 10.4% 10.5% 0.0% 13.6% 10.6% 5.7% 15.3% 10.3% Access to major highways 3.1% 3.9% 7.1% 2.3% 3.5% 5.7% 1.2% 3.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 48 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. 3rd choice (Cont.) Type of housing available 4.2% 5.3% 0.0% 2.3% 5.9% 4.6% 4.7% 4.6% Quality of your subdivision 5.2% 11.8% 14.3% 4.5% 9.4% 8.0% 8.2% 8.0% Westlake as a retirement destination 0.0% 3.9% 14.3% 0.0% 0.0% 1.1% 2.4% 1.7% Number of publicly accessible parks & trails 3.1% 1.3% 0.0% 4.5% 1.2% 2.3% 2.4% 2.3% Subdivision amenities (airpark, golf club, parks, etc.) 2.1% 6.6% 0.0% 2.3% 5.9% 3.4% 4.7% 4.0% None chosen 13.5% 18.4% 21.4% 11.4% 9.4% 14.9% 16.5% 16.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 49 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. Sum of top 3 choices Sense of community 12.5% 13.2% 7.1% 22.7% 8.2% 12.6% 12.9% 12.6% Quality of life 46.9% 38.2% 35.7% 40.9% 50.6% 44.8% 41.2% 42.5% Small town feel 27.1% 22.4% 35.7% 18.2% 30.6% 25.3% 24.7% 24.7% Aesthetic appeal & high development standards 27.1% 28.9% 21.4% 25.0% 38.8% 32.2% 23.5% 27.6% Westlake Academy 51.0% 11.8% 35.7% 52.3% 28.2% 27.6% 40.0% 33.3% Access to other public schools (Keller, Northwest or Carroll ISD) 9.4% 7.9% 0.0% 13.6% 8.2% 5.7% 11.8% 8.6% Proximity to private schools 3.1% 0.0% 0.0% 2.3% 1.2% 1.1% 2.4% 1.7% Low crime rates/quality of public safety 28.1% 30.3% 42.9% 31.8% 25.9% 24.1% 34.1% 28.7% Employment opportunities in the Westlake area 4.2% 1.3% 0.0% 4.5% 1.2% 3.4% 2.4% 2.9% Access to DFW airport 13.5% 22.4% 0.0% 22.7% 16.5% 13.8% 21.2% 17.2% Access to major highways 3.1% 5.3% 14.3% 2.3% 3.5% 5.7% 2.4% 4.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 50 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q5. Sum of top 3 choices (Cont.) Type of housing available 6.3% 9.2% 0.0% 6.8% 9.4% 9.2% 5.9% 7.5% Quality of your subdivision 18.8% 34.2% 14.3% 20.5% 31.8% 32.2% 18.8% 25.3% Westlake as a retirement destination 0.0% 9.2% 14.3% 2.3% 2.4% 3.4% 4.7% 4.0% Number of publicly accessible parks & trails 5.2% 1.3% 0.0% 6.8% 2.4% 3.4% 3.5% 3.4% Subdivision amenities (airpark, golf club, parks, etc.) 7.3% 23.7% 21.4% 6.8% 15.3% 18.4% 10.6% 14.4% None chosen 11.5% 10.5% 14.3% 4.5% 8.2% 10.3% 11.8% 12.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 51 Q6. Overall, how familiar are you with the following information? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q6-1. The Town's Comprehensive Plan Very familiar 15.6% 13.2% 7.1% 18.2% 15.3% 16.1% 12.9% 14.4% Somewhat familiar 61.5% 60.5% 42.9% 68.2% 56.5% 56.3% 65.9% 61.5% Not familiar 22.9% 26.3% 50.0% 13.6% 28.2% 27.6% 21.2% 24.1% Q6-2. The Town's Strategic Plan Very familiar 13.5% 13.2% 7.1% 15.9% 14.1% 14.9% 11.8% 13.2% Somewhat familiar 60.4% 59.2% 42.9% 68.2% 54.1% 56.3% 63.5% 60.3% Not familiar 26.0% 27.6% 50.0% 15.9% 31.8% 28.7% 24.7% 26.4% Q6-3. The Town's Vision, Values, & Mission Statements Very familiar 25.0% 21.1% 7.1% 31.8% 25.9% 23.0% 23.5% 23.0% Somewhat familiar 54.2% 57.9% 50.0% 52.3% 52.9% 51.7% 60.0% 56.3% Not familiar 20.8% 21.1% 42.9% 15.9% 21.2% 25.3% 16.5% 20.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 52 Q6. Overall, how familiar are you with the following information? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q6-4. The Town's lighting standards Very familiar 18.8% 19.7% 7.1% 29.5% 16.5% 17.2% 21.2% 19.0% Somewhat familiar 51.0% 51.3% 50.0% 40.9% 52.9% 49.4% 52.9% 51.7% Not familiar 30.2% 28.9% 42.9% 29.5% 30.6% 33.3% 25.9% 29.3% Q6-5. The Town's open space requirements for development Very familiar 21.9% 22.4% 7.1% 29.5% 22.4% 21.8% 22.4% 21.8% Somewhat familiar 53.1% 52.6% 50.0% 47.7% 51.8% 49.4% 56.5% 53.4% Not familiar 25.0% 25.0% 42.9% 22.7% 25.9% 28.7% 21.2% 24.7% Q6-6. Zoning standards within the Town Very familiar 13.5% 21.1% 7.1% 20.5% 20.0% 19.5% 14.1% 16.7% Somewhat familiar 60.4% 55.3% 50.0% 56.8% 54.1% 50.6% 65.9% 58.6% Not familiar 26.0% 23.7% 42.9% 22.7% 25.9% 29.9% 20.0% 24.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 53 Q6. Overall, how familiar are you with the following information? N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q6-7. Allowed uses for existing planned development districts within the Town Very familiar 12.5% 17.1% 14.3% 20.5% 14.1% 18.4% 10.6% 14.4% Somewhat familiar 58.3% 48.7% 35.7% 56.8% 52.9% 48.3% 60.0% 54.6% Not familiar 29.2% 34.2% 50.0% 22.7% 32.9% 33.3% 29.4% 31.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 54 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q7-1. Decoration Day This year 2.4% 4.3% 7.7% 2.3% 3.8% 3.5% 3.0% 3.3% Last year 3.6% 10.1% 15.4% 16.3% 1.3% 7.1% 6.0% 6.6% 2 or more years ago 16.9% 14.5% 30.8% 25.6% 7.5% 15.3% 16.4% 15.8% Never, but I am aware of event/meeting 44.6% 42.0% 30.8% 41.9% 43.8% 31.8% 58.2% 43.4% Never, & I am not aware of event/meeting 32.5% 29.0% 15.4% 14.0% 43.8% 42.4% 16.4% 30.9% Q7-2. Any of the Master Works concert series events This year 4.8% 1.4% 0.0% 7.0% 2.5% 0.0% 7.6% 3.3% Last year 7.2% 11.6% 7.7% 16.3% 7.5% 8.1% 10.6% 9.2% 2 or more years ago 7.2% 13.0% 7.7% 16.3% 3.8% 11.6% 7.6% 9.9% Never, but I am aware of event/meeting 56.6% 47.8% 61.5% 46.5% 56.3% 46.5% 60.6% 52.6% Never, & I am not aware of event/meeting 24.1% 26.1% 23.1% 14.0% 30.0% 33.7% 13.6% 25.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 55 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q7-3. Other Westlake Historical Preservation Society events This year 7.2% 4.3% 15.4% 9.3% 2.5% 1.2% 11.9% 5.9% Last year 4.8% 13.0% 7.7% 18.6% 2.5% 10.6% 6.0% 8.6% 2 or more years ago 8.4% 11.6% 23.1% 9.3% 7.5% 10.6% 9.0% 9.9% Never, but I am aware of event/meeting 60.2% 52.2% 46.2% 55.8% 62.5% 48.2% 67.2% 56.6% Never, & I am not aware of event/meeting 19.3% 18.8% 7.7% 7.0% 25.0% 29.4% 6.0% 19.1% Q7-4. Westlake Historical Preservation Society's Classic Car Show This year 4.8% 9.9% 21.4% 9.3% 3.7% 2.3% 13.2% 7.1% Last year 12.0% 12.7% 7.1% 23.3% 8.6% 10.5% 14.7% 12.3% 2 or more years ago 13.3% 11.3% 21.4% 14.0% 9.9% 10.5% 14.7% 12.3% Never, but I am aware of event/meeting 50.6% 47.9% 42.9% 44.2% 54.3% 46.5% 52.9% 49.4% Never, & I am not aware of event/meeting 19.3% 18.3% 7.1% 9.3% 23.5% 30.2% 4.4% 18.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 56 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q7-5. Westlake Public Arts Society events This year 2.4% 4.5% 7.7% 5.1% 2.5% 1.2% 6.0% 3.4% Last year 3.6% 3.0% 0.0% 10.3% 0.0% 2.4% 4.5% 3.4% 2 or more years ago 4.8% 10.6% 7.7% 12.8% 3.8% 8.5% 6.0% 7.4% Never, but I am aware of event/meeting 57.8% 56.1% 69.2% 46.2% 61.3% 50.0% 65.7% 57.0% Never, & I am not aware of event/meeting 31.3% 25.8% 15.4% 25.6% 32.5% 37.8% 17.9% 28.9% Q7-6. Council Meeting This year 11.1% 11.4% 0.0% 16.3% 12.8% 11.8% 10.6% 11.3% Last year 13.6% 12.9% 21.4% 20.9% 7.7% 11.8% 15.2% 13.2% 2 or more years ago 16.0% 17.1% 21.4% 9.3% 16.7% 17.6% 15.2% 16.6% Never, but I am aware of event/meeting 50.6% 45.7% 35.7% 48.8% 50.0% 45.9% 51.5% 48.3% Never, & I am not aware of event/meeting 8.6% 12.9% 21.4% 4.7% 12.8% 12.9% 7.6% 10.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 57 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q7-7. Board of Trustees Meeting This year 12.0% 5.9% 0.0% 11.9% 10.0% 8.3% 10.4% 9.3% Last year 4.8% 2.9% 7.7% 7.1% 2.5% 4.8% 3.0% 4.0% 2 or more years ago 8.4% 11.8% 7.7% 9.5% 8.8% 10.7% 9.0% 9.9% Never, but I am aware of event/meeting 60.2% 61.8% 61.5% 64.3% 61.3% 56.0% 67.2% 60.9% Never, & I am not aware of event/meeting 14.5% 17.6% 23.1% 7.1% 17.5% 20.2% 10.4% 15.9% Q7-8. Planning & Zoning Committee Meeting This year 10.8% 10.1% 0.0% 11.9% 13.8% 12.9% 7.5% 10.5% Last year 6.0% 8.7% 0.0% 11.9% 5.0% 5.9% 9.0% 7.2% 2 or more years ago 15.7% 17.4% 35.7% 14.3% 12.5% 18.8% 13.4% 16.4% Never, but I am aware of event/meeting 55.4% 44.9% 42.9% 57.1% 50.0% 43.5% 59.7% 50.7% Never, & I am not aware of event/meeting 12.0% 18.8% 21.4% 4.8% 18.8% 18.8% 10.4% 15.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 58 Q8. Have you attended a public meeting in your neighborhood? (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q8. Have you attended a public meeting in your neighborhood Yes, within the past 12 months 45.7% 32.9% 42.9% 43.2% 41.7% 47.1% 32.5% 39.9% Yes, more than 12 months ago 23.4% 37.0% 28.6% 34.1% 23.8% 26.4% 32.5% 29.8% No, but I am aware of the meetings 21.3% 21.9% 14.3% 13.6% 26.2% 19.5% 23.8% 21.4% No, and I am not aware of the meetings 9.6% 8.2% 14.3% 9.1% 8.3% 6.9% 11.3% 8.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 59 Q8a. (If answered YES to Question 8) Was the meeting informative? (without "not provided") N=117 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q8a. Was the meeting informative Yes 90.0% 92.0% 90.0% 97.0% 89.1% 87.3% 95.7% 90.9% No 10.0% 8.0% 10.0% 3.0% 10.9% 12.7% 4.3% 9.1% Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? (without "not provided") N=117 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q8b. Did you have the opportunity to discuss your ideas/concerns Yes 91.5% 89.6% 90.0% 93.9% 90.6% 93.4% 87.0% 90.7% No 8.5% 10.4% 10.0% 6.1% 9.4% 6.6% 13.0% 9.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 60 Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? (without "not provided") N=51 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q8c. Will you attend a neighborhood meeting in the future Yes 72.7% 70.6% 50.0% 100.0% 68.0% 61.1% 81.0% 71.8% No 27.3% 29.4% 50.0% 0.0% 32.0% 38.9% 19.0% 28.2% Q8d. (If answered NO to Question 8) Do you think these types of meeting are useful? (without "not provided") N=51 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q8d. Do you think these types of meeting are useful Yes 90.9% 80.0% 50.0% 100.0% 86.4% 87.5% 85.7% 86.5% No 9.1% 20.0% 50.0% 0.0% 13.6% 12.5% 14.3% 13.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 61 Q9. In your opinion, how often should neighborhood meetings be held? (without "don't know") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q9. How often should neighborhood meetings be held Annually 51.9% 66.1% 70.0% 66.7% 47.9% 56.6% 60.3% 58.3% Twice a year 45.5% 30.6% 30.0% 31.0% 49.3% 40.8% 36.5% 38.8% Every other year 2.6% 3.2% 0.0% 2.4% 2.8% 2.6% 3.2% 2.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 62 Q10. Do any children in grades K-12 live in your home? (without "not provided") N=174 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q10. Do any children in grades K-12 live in your home Yes 77.4% 10.8% 14.3% 59.1% 52.4% 42.5% 53.8% 47.6% No 22.6% 89.2% 85.7% 40.9% 47.6% 57.5% 46.3% 52.4% Q10a. (If answered YES to Question 10) Do any of these children currently attend Westlake Academy? N=80 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q10a. Do any of these children currently attend Westlake Academy Yes 65.3% 75.0% 50.0% 84.6% 54.5% 59.5% 72.1% 66.3% No 34.7% 25.0% 50.0% 15.4% 45.5% 40.5% 27.9% 33.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 63 Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? (without "not provided") N=27 Age of Respondent Total Annual Household Income Q15. Your gender Total Ages 18- 54 Ages 55+ Under $150,000 $150,000- $500,000 Over $500, 000 Male Female Q10d. Are you considering re-enrolling them in the future Yes 20.0% 0.0% 0.0% 0.0% 25.0% 33.3% 0.0% 20.0% No 80.0% 0.0% 0.0% 100.0% 75.0% 66.7% 100.0% 80.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 64 Section 2 Results by Years Lived in Westlake and Subdivision Town of Westlake Resident Survey - Cross-Tabular Data Page 65 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-1. Overall quality of public safety services (police, fire, & emergency medical) Very Satisfied 42.5% 61.1% 65.9% 50.0% 53.4% 48.4% 57.9% 53.3% Satisfied 50.7% 36.1% 31.8% 38.9% 46.6% 41.9% 31.6% 41.2% Neutral 6.8% 0.0% 2.3% 5.6% 0.0% 6.5% 10.5% 4.2% Dissatisfied 0.0% 2.8% 0.0% 5.6% 0.0% 0.0% 0.0% 0.6% Very Dissatisfied 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.6% Q1-2. Overall efforts by the Town to ensure the community is prepared for emergencies Very Satisfied 42.0% 63.9% 59.1% 38.9% 57.5% 41.4% 44.4% 51.6% Satisfied 39.1% 36.1% 34.1% 44.4% 34.2% 41.4% 44.4% 37.3% Neutral 14.5% 0.0% 4.5% 11.1% 6.8% 10.3% 11.1% 8.1% Dissatisfied 4.3% 0.0% 2.3% 5.6% 1.4% 6.9% 0.0% 3.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 66 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-3. Overall quality of maintenance of Town streets Very Satisfied 43.8% 32.4% 45.5% 22.2% 52.6% 36.4% 25.0% 41.6% Satisfied 32.5% 51.4% 31.8% 50.0% 38.5% 30.3% 30.0% 36.4% Neutral 10.0% 8.1% 15.9% 16.7% 1.3% 15.2% 30.0% 10.4% Dissatisfied 8.8% 5.4% 6.8% 11.1% 6.4% 12.1% 5.0% 6.9% Very Dissatisfied 5.0% 2.7% 0.0% 0.0% 1.3% 6.1% 10.0% 4.6% Q1-4. Overall effectiveness of communication by the Town Very Satisfied 44.3% 48.6% 54.5% 33.3% 62.3% 33.3% 25.0% 47.7% Satisfied 38.0% 35.1% 29.5% 38.9% 27.3% 39.4% 60.0% 33.7% Neutral 11.4% 13.5% 13.6% 22.2% 7.8% 18.2% 10.0% 12.8% Dissatisfied 2.5% 2.7% 0.0% 0.0% 0.0% 6.1% 0.0% 2.3% Very Dissatisfied 3.8% 0.0% 2.3% 5.6% 2.6% 3.0% 5.0% 3.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 67 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-5. Overall quality of utility services Very Satisfied 33.8% 29.4% 45.5% 11.1% 44.2% 24.2% 40.0% 35.9% Satisfied 32.5% 52.9% 27.3% 61.1% 29.9% 27.3% 45.0% 34.7% Neutral 20.0% 8.8% 15.9% 16.7% 16.9% 24.2% 10.0% 17.1% Dissatisfied 7.5% 5.9% 9.1% 11.1% 3.9% 15.2% 0.0% 7.6% Very Dissatisfied 6.3% 2.9% 2.3% 0.0% 5.2% 9.1% 5.0% 4.7% Q1-6. Overall quality of parks, trails, open spaces, streetscaping, & facilities Very Satisfied 40.5% 47.2% 53.5% 29.4% 54.5% 30.3% 40.0% 45.3% Satisfied 36.7% 47.2% 32.6% 35.3% 37.7% 48.5% 25.0% 37.1% Neutral 17.7% 0.0% 11.6% 17.6% 6.5% 18.2% 20.0% 11.8% Dissatisfied 1.3% 5.6% 2.3% 17.6% 0.0% 3.0% 5.0% 3.5% Very Dissatisfied 3.8% 0.0% 0.0% 0.0% 1.3% 0.0% 10.0% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 68 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-7. Overall quality of customer service Very Satisfied 41.0% 44.4% 51.2% 11.1% 52.0% 39.4% 25.0% 44.4% Satisfied 41.0% 41.7% 30.2% 61.1% 33.3% 39.4% 60.0% 37.9% Neutral 11.5% 13.9% 16.3% 22.2% 12.0% 18.2% 5.0% 13.0% Dissatisfied 2.6% 0.0% 2.3% 5.6% 1.3% 0.0% 0.0% 2.4% Very Dissatisfied 3.8% 0.0% 0.0% 0.0% 1.3% 3.0% 10.0% 2.4% Q1-8. Overall quality of enforcement of codes & ordinances Very Satisfied 38.0% 24.3% 45.2% 29.4% 45.9% 23.3% 10.5% 36.4% Satisfied 38.0% 54.1% 35.7% 41.2% 37.8% 40.0% 63.2% 40.1% Neutral 12.7% 21.6% 9.5% 17.6% 12.2% 20.0% 15.8% 14.2% Dissatisfied 8.5% 0.0% 7.1% 5.9% 4.1% 10.0% 5.3% 5.6% Very Dissatisfied 2.8% 0.0% 2.4% 5.9% 0.0% 6.7% 5.3% 3.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 69 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-9. Overall quality of government services provided by the Town of Westlake Very Satisfied 39.7% 33.3% 50.0% 27.8% 52.1% 35.5% 10.5% 41.4% Satisfied 41.1% 57.6% 31.8% 44.4% 38.4% 35.5% 73.7% 40.1% Neutral 9.6% 6.1% 13.6% 22.2% 4.1% 16.1% 5.3% 11.1% Dissatisfied 4.1% 3.0% 2.3% 0.0% 4.1% 6.5% 0.0% 3.1% Very Dissatisfied 5.5% 0.0% 2.3% 5.6% 1.4% 6.5% 10.5% 4.3% Q1-10. Overall value you receive from your tax & fees Very Satisfied 33.3% 25.0% 34.9% 33.3% 35.1% 24.2% 21.1% 32.0% Satisfied 34.6% 50.0% 34.9% 33.3% 40.3% 33.3% 52.6% 36.7% Neutral 19.2% 19.4% 20.9% 27.8% 14.3% 21.2% 21.1% 20.1% Dissatisfied 7.7% 5.6% 7.0% 0.0% 9.1% 12.1% 0.0% 6.5% Very Dissatisfied 5.1% 0.0% 2.3% 5.6% 1.3% 9.1% 5.3% 4.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 70 Q1. Satisfaction with Major Categories of Town Services. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with the following services provided by the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q1-11. Overall value of Westlake Academy to the Town Very Satisfied 56.9% 43.8% 42.5% 53.3% 47.8% 36.7% 60.0% 49.7% Satisfied 22.2% 31.3% 20.0% 20.0% 26.1% 26.7% 15.0% 22.6% Neutral 12.5% 18.8% 27.5% 13.3% 20.3% 20.0% 15.0% 19.4% Dissatisfied 4.2% 3.1% 2.5% 6.7% 2.9% 6.7% 0.0% 3.2% Very Dissatisfied 4.2% 3.1% 7.5% 6.7% 2.9% 10.0% 10.0% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 71 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. Top choice Overall quality of public safety services (police, fire, & emergency medical) 30.0% 35.1% 35.6% 38.9% 36.7% 27.3% 30.0% 32.8% Overall efforts by the Town to ensure the community is prepared for emergencies 1.3% 8.1% 4.4% 5.6% 6.3% 0.0% 0.0% 3.4% Overall quality of maintenance of Town streets 2.5% 5.4% 6.7% 5.6% 5.1% 0.0% 5.0% 4.0% Overall effectiveness of communication by the Town 0.0% 0.0% 2.2% 0.0% 1.3% 0.0% 0.0% 0.6% Overall quality of utility services 5.0% 2.7% 4.4% 0.0% 3.8% 12.1% 0.0% 4.0% Overall quality of parks, trails, open spaces, streetscaping, & facilities 10.0% 13.5% 6.7% 5.6% 11.4% 9.1% 10.0% 9.8% Overall quality of customer service 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 1.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 72 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. Top choice (Cont.) Overall quality of enforcement of codes & ordinances 1.3% 5.4% 2.2% 5.6% 1.3% 3.0% 0.0% 2.3% Overall quality of government services provided by the Town of Westlake 5.0% 2.7% 4.4% 0.0% 6.3% 3.0% 5.0% 4.0% Overall value you receive from your tax & fees 8.8% 5.4% 4.4% 0.0% 5.1% 12.1% 10.0% 8.0% Overall value of Westlake Academy to the Town 31.3% 21.6% 17.8% 38.9% 15.2% 33.3% 30.0% 24.7% None chosen 2.5% 0.0% 11.1% 0.0% 7.6% 0.0% 5.0% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 73 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. 2nd choice Overall quality of public safety services (police, fire, & emergency medical) 20.0% 18.9% 17.8% 27.8% 20.3% 21.2% 10.0% 18.4% Overall efforts by the Town to ensure the community is prepared for emergencies 3.8% 8.1% 17.8% 22.2% 7.6% 0.0% 5.0% 8.6% Overall quality of maintenance of Town streets 16.3% 18.9% 0.0% 11.1% 10.1% 21.2% 10.0% 13.2% Overall effectiveness of communication by the Town 0.0% 5.4% 6.7% 5.6% 2.5% 3.0% 0.0% 2.9% Overall quality of utility services 10.0% 2.7% 6.7% 5.6% 8.9% 6.1% 5.0% 6.9% Overall quality of parks, trails, open spaces, streetscaping, & facilities 17.5% 16.2% 8.9% 11.1% 12.7% 15.2% 25.0% 14.9% Overall quality of customer service 0.0% 8.1% 4.4% 0.0% 2.5% 3.0% 0.0% 2.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 74 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. 2nd choice (Cont.) Overall quality of enforcement of codes & ordinances 1.3% 2.7% 4.4% 0.0% 1.3% 3.0% 10.0% 2.9% Overall quality of government services provided by the Town of Westlake 6.3% 5.4% 2.2% 5.6% 2.5% 9.1% 5.0% 4.6% Overall value you receive from your tax & fees 16.3% 2.7% 11.1% 5.6% 16.5% 9.1% 10.0% 11.5% Overall value of Westlake Academy to the Town 5.0% 10.8% 6.7% 5.6% 6.3% 6.1% 15.0% 6.3% None chosen 3.8% 0.0% 13.3% 0.0% 8.9% 3.0% 5.0% 6.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 75 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. 3rd choice Overall quality of public safety services (police, fire, & emergency medical) 15.0% 5.4% 6.7% 11.1% 6.3% 12.1% 20.0% 10.9% Overall efforts by the Town to ensure the community is prepared for emergencies 5.0% 10.8% 8.9% 5.6% 6.3% 15.2% 5.0% 6.9% Overall quality of maintenance of Town streets 11.3% 13.5% 17.8% 16.7% 10.1% 12.1% 20.0% 12.6% Overall effectiveness of communication by the Town 3.8% 5.4% 6.7% 0.0% 7.6% 0.0% 0.0% 5.2% Overall quality of utility services 7.5% 5.4% 6.7% 11.1% 7.6% 0.0% 5.0% 6.9% Overall quality of parks, trails, open spaces, streetscaping, & facilities 23.8% 5.4% 6.7% 11.1% 15.2% 24.2% 15.0% 14.4% Overall quality of customer service 2.5% 5.4% 6.7% 0.0% 3.8% 0.0% 15.0% 4.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 76 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. 3rd choice (Cont.) Overall quality of enforcement of codes & ordinances 2.5% 13.5% 2.2% 5.6% 7.6% 3.0% 0.0% 4.6% Overall quality of government services provided by the Town of Westlake 6.3% 2.7% 2.2% 0.0% 3.8% 6.1% 10.0% 5.2% Overall value you receive from your tax & fees 7.5% 21.6% 8.9% 11.1% 13.9% 9.1% 0.0% 10.9% Overall value of Westlake Academy to the Town 7.5% 5.4% 4.4% 16.7% 5.1% 6.1% 5.0% 5.7% None chosen 7.5% 5.4% 22.2% 11.1% 12.7% 12.1% 5.0% 12.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 77 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. Sum of top 3 choices Overall quality of public safety services (police, fire, & emergency medical) 65.0% 59.5% 60.0% 77.8% 63.3% 60.6% 60.0% 62.1% Overall efforts by the Town to ensure the community is prepared for emergencies 10.0% 27.0% 31.1% 33.3% 20.3% 15.2% 10.0% 19.0% Overall quality of maintenance of Town streets 30.0% 37.8% 24.4% 33.3% 25.3% 33.3% 35.0% 29.9% Overall effectiveness of communication by the Town 3.8% 10.8% 15.6% 5.6% 11.4% 3.0% 0.0% 8.6% Overall quality of utility services 22.5% 10.8% 17.8% 16.7% 20.3% 18.2% 10.0% 17.8% Overall quality of parks, trails, open spaces, streetscaping, & facilities 51.3% 35.1% 22.2% 27.8% 39.2% 48.5% 50.0% 39.1% Overall quality of customer service 5.0% 13.5% 11.1% 0.0% 6.3% 3.0% 20.0% 8.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 78 Q2. Which THREE of the services listed in Question 1 are MOST IMPORTANT to you? (top 3) N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q2. Sum of top 3 choices (Cont.) Overall quality of enforcement of codes & ordinances 5.0% 21.6% 8.9% 11.1% 10.1% 9.1% 10.0% 9.8% Overall quality of government services provided by the Town of Westlake 17.5% 10.8% 8.9% 5.6% 12.7% 18.2% 20.0% 13.8% Overall value you receive from your tax & fees 32.5% 29.7% 24.4% 16.7% 35.4% 30.3% 20.0% 30.5% Overall value of Westlake Academy to the Town 43.8% 37.8% 28.9% 61.1% 26.6% 45.5% 50.0% 36.8% None chosen 2.5% 0.0% 11.1% 0.0% 7.6% 0.0% 5.0% 5.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 79 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-1. Quality of local police protection Very Satisfied 38.9% 47.2% 64.4% 55.6% 48.6% 40.6% 50.0% 48.8% Satisfied 44.4% 41.7% 22.2% 27.8% 40.3% 40.6% 27.8% 37.2% Neutral 13.9% 8.3% 13.3% 11.1% 11.1% 15.6% 16.7% 12.2% Dissatisfied 0.0% 2.8% 0.0% 5.6% 0.0% 0.0% 0.0% 0.6% Very Dissatisfied 2.8% 0.0% 0.0% 0.0% 0.0% 3.1% 5.6% 1.2% Q3-2. Visibility of police in neighborhoods Very Satisfied 28.2% 40.5% 48.9% 50.0% 35.1% 33.3% 36.8% 38.0% Satisfied 50.0% 37.8% 35.6% 16.7% 46.8% 51.5% 31.6% 42.1% Neutral 15.4% 16.2% 11.1% 22.2% 11.7% 15.2% 21.1% 14.6% Dissatisfied 3.8% 5.4% 4.4% 11.1% 5.2% 0.0% 5.3% 4.1% Very Dissatisfied 2.6% 0.0% 0.0% 0.0% 1.3% 0.0% 5.3% 1.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 80 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-3. How quickly police respond to emergencies Very Satisfied 38.0% 48.3% 43.6% 31.3% 42.1% 45.5% 53.8% 43.8% Satisfied 44.0% 34.5% 38.5% 31.3% 42.1% 45.5% 23.1% 39.8% Neutral 16.0% 17.2% 17.9% 37.5% 15.8% 9.1% 15.4% 15.6% Very Dissatisfied 2.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.8% Q3-4. Efforts of the Town to prevent crime Very Satisfied 33.3% 47.1% 50.0% 31.3% 43.3% 42.3% 41.2% 42.3% Satisfied 36.5% 35.3% 30.0% 31.3% 35.8% 26.9% 35.3% 34.9% Neutral 25.4% 17.6% 15.0% 31.3% 19.4% 26.9% 5.9% 18.8% Dissatisfied 4.8% 0.0% 5.0% 6.3% 1.5% 0.0% 17.6% 3.4% Very Dissatisfied 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 81 Q3. Police Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-5. Level of traffic enforcement Very Satisfied 26.9% 32.4% 38.6% 27.8% 37.2% 24.2% 21.1% 32.7% Satisfied 38.5% 45.9% 29.5% 33.3% 37.2% 42.4% 31.6% 38.0% Neutral 21.8% 16.2% 25.0% 16.7% 17.9% 30.3% 26.3% 19.9% Dissatisfied 5.1% 5.4% 6.8% 16.7% 5.1% 0.0% 10.5% 5.3% Very Dissatisfied 7.7% 0.0% 0.0% 5.6% 2.6% 3.0% 10.5% 4.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 82 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-6. Quality of fire services Very Satisfied 45.5% 50.0% 64.3% 41.2% 56.7% 47.6% 57.1% 54.1% Satisfied 36.4% 46.4% 28.6% 47.1% 38.3% 28.6% 21.4% 34.8% Neutral 12.7% 3.6% 7.1% 5.9% 3.3% 19.0% 14.3% 8.1% Dissatisfied 1.8% 0.0% 0.0% 5.9% 0.0% 4.8% 0.0% 1.5% Very Dissatisfied 3.6% 0.0% 0.0% 0.0% 1.7% 0.0% 7.1% 1.5% Q3-7. Quality of emergency medical services Very Satisfied 45.7% 46.7% 65.0% 40.0% 56.1% 50.0% 53.8% 55.2% Satisfied 41.3% 46.7% 27.5% 46.7% 40.4% 33.3% 23.1% 36.0% Neutral 10.9% 6.7% 7.5% 13.3% 3.5% 16.7% 15.4% 8.0% Very Dissatisfied 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 83 Q3. Fire & Medical Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-8. Response time of fire & emergency medical services personnel Very Satisfied 51.2% 45.2% 63.2% 40.0% 59.3% 47.1% 57.1% 55.4% Satisfied 39.5% 45.2% 28.9% 40.0% 40.7% 41.2% 21.4% 36.4% Neutral 7.0% 9.7% 7.9% 20.0% 0.0% 11.8% 14.3% 7.4% Very Dissatisfied 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 84 Q3. Emergency Preparedness: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-9. Response efforts by the Town Staff during extreme weather conditions Very Satisfied 39.7% 55.9% 63.4% 52.9% 53.6% 38.5% 41.2% 51.0% Satisfied 31.7% 38.2% 22.0% 35.3% 33.3% 26.9% 29.4% 29.5% Neutral 25.4% 5.9% 14.6% 11.8% 10.1% 30.8% 29.4% 17.4% Dissatisfied 1.6% 0.0% 0.0% 0.0% 1.4% 3.8% 0.0% 1.3% Very Dissatisfied 1.6% 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 0.7% Q3-10. Efforts by the Town Staff to inform residents of hazardous road conditions, potential inclement weather & closures Very Satisfied 41.4% 61.1% 65.1% 52.9% 57.5% 33.3% 55.6% 53.8% Satisfied 28.6% 25.0% 23.3% 23.5% 28.8% 30.0% 16.7% 25.0% Neutral 22.9% 11.1% 9.3% 17.6% 8.2% 30.0% 22.2% 16.3% Dissatisfied 4.3% 0.0% 2.3% 5.9% 1.4% 3.3% 5.6% 2.5% Very Dissatisfied 2.9% 2.8% 0.0% 0.0% 4.1% 3.3% 0.0% 2.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 85 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-11. Condition of major streets in Westlake Very Satisfied 38.8% 36.1% 35.6% 11.1% 50.0% 24.2% 10.0% 37.0% Satisfied 37.5% 44.4% 53.3% 61.1% 41.0% 42.4% 50.0% 43.9% Neutral 11.3% 11.1% 6.7% 16.7% 2.6% 15.2% 25.0% 9.2% Dissatisfied 8.8% 8.3% 4.4% 11.1% 5.1% 12.1% 10.0% 7.5% Very Dissatisfied 3.8% 0.0% 0.0% 0.0% 1.3% 6.1% 5.0% 2.3% Q3-12. Condition of streets in your neighborhood Very Satisfied 46.8% 31.4% 29.5% 16.7% 48.1% 36.7% 15.0% 38.5% Satisfied 34.2% 48.6% 50.0% 44.4% 45.5% 40.0% 40.0% 42.0% Neutral 12.7% 20.0% 9.1% 16.7% 5.2% 23.3% 25.0% 13.0% Dissatisfied 2.5% 0.0% 11.4% 16.7% 1.3% 0.0% 10.0% 4.1% Very Dissatisfied 3.8% 0.0% 0.0% 5.6% 0.0% 0.0% 10.0% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 86 Q3. Transportation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-13. Cleanliness of streets & other public areas Very Satisfied 49.4% 44.4% 33.3% 22.2% 57.7% 30.3% 31.6% 44.8% Satisfied 30.4% 41.7% 55.6% 55.6% 32.1% 54.5% 36.8% 40.1% Neutral 6.3% 5.6% 8.9% 11.1% 3.8% 6.1% 10.5% 6.4% Dissatisfied 10.1% 8.3% 2.2% 5.6% 5.1% 9.1% 15.8% 7.0% Very Dissatisfied 3.8% 0.0% 0.0% 5.6% 1.3% 0.0% 5.3% 1.7% Q3-14. Traffic flow & congestion management in Westlake Very Satisfied 18.8% 8.3% 14.0% 0.0% 16.7% 18.2% 5.0% 15.8% Satisfied 31.3% 58.3% 46.5% 52.9% 41.0% 30.3% 50.0% 39.8% Neutral 25.0% 13.9% 18.6% 29.4% 19.2% 30.3% 10.0% 22.2% Dissatisfied 16.3% 16.7% 16.3% 11.8% 19.2% 18.2% 10.0% 15.8% Very Dissatisfied 8.8% 2.8% 4.7% 5.9% 3.8% 3.0% 25.0% 6.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 87 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-15. Efforts by the Town to keep you informed about Council meetings, Town projects, issues, & events Very Satisfied 45.3% 60.0% 46.7% 61.1% 55.4% 34.4% 26.3% 49.1% Satisfied 36.0% 25.7% 35.6% 22.2% 28.4% 37.5% 57.9% 32.9% Neutral 14.7% 5.7% 15.6% 11.1% 10.8% 21.9% 10.5% 13.2% Dissatisfied 0.0% 8.6% 2.2% 5.6% 2.7% 3.1% 0.0% 2.4% Very Dissatisfied 4.0% 0.0% 0.0% 0.0% 2.7% 3.1% 5.3% 2.4% Q3-16. Timeliness of information provided by the Town Very Satisfied 43.8% 58.3% 48.9% 55.6% 56.2% 40.6% 15.8% 48.8% Satisfied 30.1% 33.3% 33.3% 22.2% 31.5% 31.3% 57.9% 31.3% Neutral 20.5% 2.8% 15.6% 16.7% 8.2% 21.9% 15.8% 15.1% Dissatisfied 2.7% 2.8% 2.2% 5.6% 2.7% 0.0% 5.3% 2.4% Very Dissatisfied 2.7% 2.8% 0.0% 0.0% 1.4% 6.3% 5.3% 2.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 88 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-17. Completeness of the information provided by the Town Very Satisfied 38.4% 52.8% 44.4% 50.0% 50.7% 28.1% 21.1% 44.6% Satisfied 35.6% 36.1% 37.8% 38.9% 34.2% 37.5% 47.4% 34.9% Neutral 17.8% 5.6% 15.6% 5.6% 9.6% 25.0% 21.1% 14.5% Dissatisfied 5.5% 2.8% 2.2% 5.6% 2.7% 3.1% 10.5% 3.6% Very Dissatisfied 2.7% 2.8% 0.0% 0.0% 2.7% 6.3% 0.0% 2.4% Q3-18. Usefulness of the Westlake Wire communications Very Satisfied 46.2% 57.6% 36.4% 55.6% 50.7% 33.3% 25.0% 47.1% Satisfied 27.7% 27.3% 38.6% 22.2% 32.4% 29.6% 37.5% 30.1% Neutral 18.5% 9.1% 20.5% 16.7% 12.7% 22.2% 25.0% 16.3% Dissatisfied 6.2% 6.1% 4.5% 5.6% 2.8% 11.1% 12.5% 5.2% Very Dissatisfied 1.5% 0.0% 0.0% 0.0% 1.4% 3.7% 0.0% 1.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 89 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-19. Usefulness of social media efforts Very Satisfied 40.7% 32.1% 34.2% 43.8% 44.3% 25.0% 18.8% 38.2% Satisfied 30.5% 50.0% 42.1% 37.5% 36.1% 41.7% 37.5% 36.8% Neutral 18.6% 14.3% 18.4% 12.5% 16.4% 16.7% 31.3% 17.6% Dissatisfied 5.1% 3.6% 5.3% 6.3% 0.0% 16.7% 6.3% 4.4% Very Dissatisfied 5.1% 0.0% 0.0% 0.0% 3.3% 0.0% 6.3% 2.9% Q3-20. Ease of use of the Town's website Very Satisfied 24.6% 18.8% 30.0% 31.3% 25.0% 20.7% 16.7% 24.8% Satisfied 40.6% 62.5% 40.0% 37.5% 51.5% 34.5% 50.0% 45.1% Neutral 21.7% 9.4% 25.0% 18.8% 16.2% 34.5% 16.7% 20.3% Dissatisfied 7.2% 6.3% 5.0% 12.5% 2.9% 6.9% 11.1% 5.9% Very Dissatisfied 5.8% 3.1% 0.0% 0.0% 4.4% 3.4% 5.6% 3.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 90 Q3. Communications & Citizen Engagement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-21. Availability/Accessibility of Town records Very Satisfied 17.8% 31.6% 25.8% 30.8% 26.1% 18.8% 15.4% 23.8% Satisfied 42.2% 42.1% 38.7% 38.5% 39.1% 18.8% 46.2% 40.0% Neutral 31.1% 21.1% 25.8% 15.4% 30.4% 43.8% 23.1% 26.7% Dissatisfied 6.7% 0.0% 6.5% 7.7% 4.3% 6.3% 7.7% 5.7% Very Dissatisfied 2.2% 5.3% 3.2% 7.7% 0.0% 12.5% 7.7% 3.8% Q3-22. Opportunities provided for public input Very Satisfied 28.8% 26.5% 34.2% 37.5% 36.9% 21.4% 22.2% 30.2% Satisfied 36.4% 58.8% 34.2% 31.3% 41.5% 32.1% 44.4% 40.3% Neutral 27.3% 8.8% 21.1% 12.5% 16.9% 35.7% 16.7% 20.8% Dissatisfied 4.5% 2.9% 10.5% 18.8% 3.1% 3.6% 11.1% 6.0% Very Dissatisfied 3.0% 2.9% 0.0% 0.0% 1.5% 7.1% 5.6% 2.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 91 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-23. Maintenance of Town-owned Glenwyck Park Very Satisfied 33.3% 31.6% 33.3% 30.0% 45.0% 21.2% 15.4% 34.8% Satisfied 40.7% 31.6% 46.7% 40.0% 35.0% 45.5% 53.8% 39.3% Neutral 16.7% 21.1% 16.7% 20.0% 17.5% 15.2% 15.4% 17.0% Dissatisfied 3.7% 10.5% 3.3% 10.0% 0.0% 12.1% 0.0% 4.5% Very Dissatisfied 5.6% 5.3% 0.0% 0.0% 2.5% 6.1% 15.4% 4.5% Q3-24. Number of publicly-accessible parks & trails Very Satisfied 24.0% 45.5% 41.0% 25.0% 37.7% 30.3% 26.3% 34.8% Satisfied 45.3% 48.5% 30.8% 37.5% 43.5% 33.3% 47.4% 40.5% Neutral 20.0% 0.0% 20.5% 6.3% 10.1% 30.3% 21.1% 15.2% Dissatisfied 6.7% 6.1% 7.7% 31.3% 5.8% 3.0% 0.0% 7.0% Very Dissatisfied 4.0% 0.0% 0.0% 0.0% 2.9% 3.0% 5.3% 2.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 92 Q3. Parks & Recreation Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-25. Maintenance of streetscaping & open spaces Very Satisfied 34.6% 37.1% 41.9% 33.3% 41.3% 27.3% 40.0% 38.3% Satisfied 42.3% 54.3% 41.9% 44.4% 45.3% 45.5% 30.0% 43.7% Neutral 16.7% 5.7% 11.6% 16.7% 6.7% 21.2% 25.0% 12.0% Dissatisfied 1.3% 2.9% 2.3% 5.6% 2.7% 0.0% 0.0% 2.4% Very Dissatisfied 5.1% 0.0% 2.3% 0.0% 4.0% 6.1% 5.0% 3.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 93 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-26. Residential trash/recycling collection services Very Satisfied 35.4% 44.4% 41.9% 33.3% 49.4% 15.2% 35.0% 39.1% Satisfied 43.0% 47.2% 46.5% 55.6% 37.7% 51.5% 55.0% 43.8% Neutral 15.2% 5.6% 4.7% 0.0% 9.1% 18.2% 10.0% 10.7% Dissatisfied 6.3% 2.8% 7.0% 11.1% 3.9% 12.1% 0.0% 5.3% Very Dissatisfied 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 1.2% Q3-27. Yard waste & bulky item removal services Very Satisfied 30.0% 30.0% 39.0% 25.0% 43.9% 16.7% 26.3% 33.6% Satisfied 38.6% 46.7% 39.0% 56.3% 28.8% 50.0% 47.4% 39.5% Neutral 22.9% 20.0% 9.8% 12.5% 19.7% 16.7% 21.1% 17.8% Dissatisfied 7.1% 3.3% 9.8% 6.3% 6.1% 10.0% 5.3% 6.6% Very Dissatisfied 1.4% 0.0% 2.4% 0.0% 1.5% 6.7% 0.0% 2.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 94 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-28. Town efforts to promote water conservation & protect water resources Very Satisfied 24.3% 26.5% 31.0% 35.3% 30.0% 14.3% 25.0% 27.8% Satisfied 47.1% 64.7% 38.1% 47.1% 42.9% 50.0% 50.0% 46.8% Neutral 22.9% 5.9% 14.3% 11.8% 17.1% 25.0% 20.0% 17.7% Dissatisfied 2.9% 2.9% 11.9% 5.9% 5.7% 7.1% 5.0% 5.1% Very Dissatisfied 2.9% 0.0% 4.8% 0.0% 4.3% 3.6% 0.0% 2.5% Q3-29. Household hazardous waste disposal service Very Satisfied 20.8% 15.4% 32.4% 21.4% 27.8% 18.2% 14.3% 25.2% Satisfied 26.4% 53.8% 38.2% 35.7% 35.2% 31.8% 50.0% 35.8% Neutral 37.7% 11.5% 20.6% 21.4% 22.2% 36.4% 28.6% 25.2% Dissatisfied 11.3% 7.7% 8.8% 14.3% 9.3% 9.1% 7.1% 8.9% Very Dissatisfied 3.8% 11.5% 0.0% 7.1% 5.6% 4.5% 0.0% 4.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 95 Q3. Utility Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-30. Efforts by the Town to manage storm water run-off Very Satisfied 23.7% 7.1% 23.1% 11.1% 30.0% 7.7% 14.3% 22.2% Satisfied 33.9% 60.7% 41.0% 27.8% 38.3% 50.0% 57.1% 40.7% Neutral 32.2% 14.3% 23.1% 33.3% 23.3% 34.6% 14.3% 25.2% Dissatisfied 6.8% 17.9% 5.1% 22.2% 5.0% 3.8% 7.1% 8.1% Very Dissatisfied 3.4% 0.0% 7.7% 5.6% 3.3% 3.8% 7.1% 3.7% Q3-31. Quality of (drinking) water utility services Very Satisfied 28.0% 34.3% 39.0% 29.4% 40.0% 15.2% 40.0% 33.7% Satisfied 41.3% 51.4% 43.9% 58.8% 38.6% 48.5% 40.0% 42.9% Neutral 25.3% 5.7% 7.3% 5.9% 12.9% 24.2% 20.0% 15.3% Dissatisfied 2.7% 8.6% 7.3% 5.9% 7.1% 9.1% 0.0% 6.1% Very Dissatisfied 2.7% 0.0% 2.4% 0.0% 1.4% 3.0% 0.0% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 96 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-32. Level of participation by Town Staff in community events/neighborhood meetings Very Satisfied 36.7% 40.0% 50.0% 47.1% 46.7% 25.0% 42.9% 42.6% Satisfied 46.7% 50.0% 32.5% 23.5% 45.0% 50.0% 35.7% 40.4% Neutral 13.3% 10.0% 15.0% 23.5% 8.3% 21.4% 7.1% 14.2% Dissatisfied 1.7% 0.0% 2.5% 5.9% 0.0% 0.0% 7.1% 1.4% Very Dissatisfied 1.7% 0.0% 0.0% 0.0% 0.0% 3.6% 7.1% 1.4% Q3-33. Timeliness of Town Staff to concerns/issues (< 24 hours) Very Satisfied 36.7% 38.7% 38.1% 47.1% 41.9% 33.3% 22.2% 37.9% Satisfied 33.3% 48.4% 38.1% 11.8% 40.3% 33.3% 50.0% 38.6% Neutral 18.3% 6.5% 21.4% 23.5% 12.9% 22.2% 16.7% 15.9% Dissatisfied 8.3% 6.5% 2.4% 17.6% 3.2% 7.4% 5.6% 5.5% Very Dissatisfied 3.3% 0.0% 0.0% 0.0% 1.6% 3.7% 5.6% 2.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 97 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-34. Friendliness of Town Staff Very Satisfied 50.0% 62.9% 52.3% 47.1% 60.6% 43.8% 45.0% 53.4% Satisfied 43.1% 31.4% 40.9% 47.1% 32.4% 43.8% 50.0% 39.3% Neutral 4.2% 5.7% 4.5% 0.0% 5.6% 9.4% 0.0% 4.9% Dissatisfied 0.0% 0.0% 2.3% 5.9% 0.0% 0.0% 0.0% 0.6% Very Dissatisfied 2.8% 0.0% 0.0% 0.0% 1.4% 3.1% 5.0% 1.8% Q3-35. Municipal court services Very Satisfied 31.0% 41.7% 38.5% 30.8% 46.0% 35.0% 16.7% 38.1% Satisfied 45.2% 37.5% 35.9% 38.5% 34.0% 45.0% 50.0% 38.1% Neutral 21.4% 16.7% 20.5% 23.1% 14.0% 20.0% 33.3% 20.4% Dissatisfied 0.0% 0.0% 5.1% 7.7% 2.0% 0.0% 0.0% 1.8% Very Dissatisfied 2.4% 4.2% 0.0% 0.0% 4.0% 0.0% 0.0% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 98 Q3. Customer Services: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-36. Jury service experience Very Satisfied 35.3% 44.4% 27.8% 10.0% 42.6% 47.6% 18.2% 36.2% Satisfied 32.4% 33.3% 41.7% 50.0% 29.8% 33.3% 45.5% 35.2% Neutral 32.4% 18.5% 22.2% 40.0% 21.3% 14.3% 36.4% 24.8% Dissatisfied 0.0% 0.0% 8.3% 0.0% 6.4% 0.0% 0.0% 2.9% Very Dissatisfied 0.0% 3.7% 0.0% 0.0% 0.0% 4.8% 0.0% 1.0% Q3-37. Enforcing exterior appearance & maintenance regulations for property Very Satisfied 31.8% 21.9% 34.9% 23.5% 41.2% 22.2% 10.5% 31.6% Satisfied 45.5% 68.8% 44.2% 41.2% 48.5% 59.3% 47.4% 48.7% Neutral 19.7% 3.1% 14.0% 23.5% 5.9% 18.5% 31.6% 15.1% Dissatisfied 1.5% 3.1% 4.7% 5.9% 2.9% 0.0% 5.3% 2.6% Very Dissatisfied 1.5% 3.1% 2.3% 5.9% 1.5% 0.0% 5.3% 2.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 99 Q3. Code Enforcement: Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your level of satisfaction with each of the following. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q3-38. Enforcing sign regulations Very Satisfied 22.7% 20.0% 38.1% 23.5% 36.4% 17.9% 16.7% 28.7% Satisfied 57.6% 73.3% 35.7% 52.9% 51.5% 53.6% 50.0% 51.3% Neutral 13.6% 3.3% 21.4% 17.6% 9.1% 25.0% 16.7% 15.3% Dissatisfied 4.5% 3.3% 2.4% 0.0% 3.0% 3.6% 11.1% 3.3% Very Dissatisfied 1.5% 0.0% 2.4% 5.9% 0.0% 0.0% 5.6% 1.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 100 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-1. Sense of community Extremely important 35.1% 40.0% 47.7% 16.7% 41.6% 38.7% 35.0% 40.7% Very important 33.8% 37.1% 22.7% 33.3% 31.2% 35.5% 30.0% 30.5% Important 20.8% 17.1% 22.7% 38.9% 19.5% 19.4% 20.0% 20.4% Less important 9.1% 2.9% 2.3% 0.0% 6.5% 6.5% 10.0% 6.0% Not important 1.3% 2.9% 4.5% 11.1% 1.3% 0.0% 5.0% 2.4% Q4-2. Quality of life Extremely important 64.6% 70.3% 66.7% 44.4% 71.8% 66.7% 55.0% 65.7% Very important 24.1% 16.2% 20.0% 16.7% 21.8% 24.2% 30.0% 22.1% Important 11.4% 13.5% 8.9% 33.3% 6.4% 6.1% 15.0% 11.0% Less important 0.0% 0.0% 4.4% 5.6% 0.0% 3.0% 0.0% 1.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 101 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-3. Small town feel Extremely important 48.1% 52.8% 55.6% 27.8% 51.9% 57.6% 55.0% 52.6% Very important 25.3% 13.9% 20.0% 22.2% 20.8% 24.2% 20.0% 21.1% Important 20.3% 25.0% 17.8% 38.9% 20.8% 12.1% 15.0% 19.9% Less important 5.1% 2.8% 6.7% 11.1% 3.9% 3.0% 10.0% 4.7% Not important 1.3% 5.6% 0.0% 0.0% 2.6% 3.0% 0.0% 1.8% Q4-4. Aesthetic appeal & high development standards Extremely important 59.5% 62.2% 57.8% 22.2% 69.2% 57.6% 70.0% 60.5% Very important 25.3% 24.3% 24.4% 22.2% 19.2% 33.3% 30.0% 24.4% Important 15.2% 10.8% 8.9% 38.9% 11.5% 9.1% 0.0% 12.2% Less important 0.0% 2.7% 2.2% 5.6% 0.0% 0.0% 0.0% 1.2% Not important 0.0% 0.0% 6.7% 11.1% 0.0% 0.0% 0.0% 1.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 102 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-5. Westlake Academy Extremely important 53.8% 60.0% 34.1% 52.9% 42.5% 43.8% 75.0% 50.3% Very important 12.8% 14.3% 19.5% 11.8% 12.3% 15.6% 10.0% 16.0% Important 11.5% 8.6% 14.6% 11.8% 13.7% 12.5% 10.0% 11.0% Less important 3.8% 5.7% 7.3% 0.0% 8.2% 6.3% 0.0% 4.9% Not important 17.9% 11.4% 24.4% 23.5% 23.3% 21.9% 5.0% 17.8% Q4-6. Access to other public schools (Keller, Northwest or Carroll ISD) Extremely important 33.3% 31.4% 26.2% 11.1% 23.3% 62.5% 35.0% 32.5% Very important 21.8% 25.7% 23.8% 27.8% 13.7% 28.1% 30.0% 22.3% Important 12.8% 14.3% 19.0% 16.7% 16.4% 6.3% 20.0% 15.1% Less important 12.8% 14.3% 2.4% 11.1% 17.8% 0.0% 5.0% 9.6% Not important 19.2% 14.3% 28.6% 33.3% 28.8% 3.1% 10.0% 20.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 103 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-7. Proximity to private schools Extremely important 11.8% 9.7% 9.5% 0.0% 11.4% 6.3% 22.2% 11.3% Very important 11.8% 19.4% 23.8% 17.6% 14.3% 6.3% 27.8% 16.3% Important 17.1% 19.4% 14.3% 0.0% 18.6% 25.0% 16.7% 16.9% Less important 25.0% 22.6% 4.8% 35.3% 15.7% 18.8% 16.7% 18.8% Not important 34.2% 29.0% 47.6% 47.1% 40.0% 43.8% 16.7% 36.9% Q4-8. Low crime rates/quality of public safety Extremely important 66.3% 75.7% 58.1% 50.0% 66.7% 68.8% 75.0% 66.7% Very important 28.8% 18.9% 25.6% 33.3% 21.8% 31.3% 20.0% 25.1% Important 3.8% 5.4% 9.3% 11.1% 7.7% 0.0% 5.0% 5.8% Less important 0.0% 0.0% 2.3% 0.0% 1.3% 0.0% 0.0% 0.6% Not important 1.3% 0.0% 4.7% 5.6% 2.6% 0.0% 0.0% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 104 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-9. Employment opportunities in the Westlake area Extremely important 12.2% 8.8% 15.4% 17.6% 15.3% 3.4% 0.0% 11.5% Very important 13.5% 17.6% 23.1% 11.8% 13.9% 13.8% 22.2% 15.9% Important 10.8% 11.8% 5.1% 0.0% 11.1% 3.4% 11.1% 11.5% Less important 18.9% 32.4% 10.3% 35.3% 15.3% 34.5% 16.7% 20.4% Not important 44.6% 29.4% 46.2% 35.3% 44.4% 44.8% 50.0% 40.8% Q4-10. Access to DFW airport Extremely important 44.3% 54.1% 52.3% 44.4% 53.2% 48.5% 25.0% 48.0% Very important 35.4% 18.9% 31.8% 22.2% 24.7% 42.4% 50.0% 30.4% Important 11.4% 16.2% 6.8% 16.7% 10.4% 6.1% 15.0% 12.3% Less important 2.5% 8.1% 2.3% 5.6% 3.9% 0.0% 10.0% 4.1% Not important 6.3% 2.7% 6.8% 11.1% 7.8% 3.0% 0.0% 5.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 105 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-11. Access to major highways Extremely important 45.6% 48.6% 43.2% 27.8% 50.6% 45.5% 30.0% 43.9% Very important 30.4% 35.1% 36.4% 44.4% 26.0% 42.4% 45.0% 33.3% Important 16.5% 13.5% 15.9% 27.8% 14.3% 12.1% 15.0% 17.0% Less important 3.8% 2.7% 2.3% 0.0% 3.9% 0.0% 10.0% 3.5% Not important 3.8% 0.0% 2.3% 0.0% 5.2% 0.0% 0.0% 2.3% Q4-12. Type of housing available Extremely important 53.2% 58.3% 52.4% 17.6% 57.9% 57.6% 65.0% 53.0% Very important 35.4% 30.6% 33.3% 47.1% 34.2% 30.3% 30.0% 32.1% Important 10.1% 8.3% 7.1% 23.5% 3.9% 9.1% 5.0% 10.1% Less important 1.3% 2.8% 2.4% 5.9% 2.6% 0.0% 0.0% 3.0% Not important 0.0% 0.0% 4.8% 5.9% 1.3% 3.0% 0.0% 1.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 106 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-13. Quality of your subdivision Extremely important 76.3% 72.2% 61.0% 35.3% 83.3% 69.7% 68.4% 70.8% Very important 17.5% 22.2% 26.8% 35.3% 14.1% 24.2% 31.6% 20.2% Important 5.0% 2.8% 4.9% 17.6% 1.3% 3.0% 0.0% 6.0% Less important 0.0% 2.8% 2.4% 5.9% 1.3% 0.0% 0.0% 1.2% Not important 1.3% 0.0% 4.9% 5.9% 0.0% 3.0% 0.0% 1.8% Q4-14. Westlake as a retirement destination Extremely important 17.6% 33.3% 40.5% 12.5% 36.1% 6.7% 20.0% 26.9% Very important 18.9% 15.2% 11.9% 12.5% 22.2% 13.3% 5.0% 15.0% Important 12.2% 27.3% 14.3% 37.5% 12.5% 13.3% 15.0% 15.6% Less important 13.5% 12.1% 14.3% 6.3% 11.1% 20.0% 25.0% 13.8% Not important 37.8% 12.1% 19.0% 31.3% 18.1% 46.7% 35.0% 28.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 107 Q4. Reasons for Moving to Westlake. Using a scale of 1 to 5, where 5 means "Extremely Important" and 1 means "Not Important," please indicate how important the following issues were in your decision to move to the Town of Westlake. (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q4-15. Number of publicly accessible parks & trails Extremely important 23.1% 44.4% 16.7% 17.6% 21.3% 31.3% 20.0% 26.9% Very important 34.6% 19.4% 31.0% 11.8% 32.0% 37.5% 45.0% 29.3% Important 25.6% 27.8% 23.8% 41.2% 25.3% 25.0% 15.0% 24.6% Less important 9.0% 5.6% 4.8% 0.0% 12.0% 3.1% 5.0% 8.4% Not important 7.7% 2.8% 23.8% 29.4% 9.3% 3.1% 15.0% 10.8% Q4-16. Subdivision amenities (airpark, golf club, parks, etc.) Extremely important 32.1% 59.5% 45.2% 38.9% 50.0% 34.4% 20.0% 41.6% Very important 29.5% 18.9% 11.9% 16.7% 27.6% 25.0% 25.0% 22.3% Important 16.7% 13.5% 16.7% 22.2% 11.8% 15.6% 15.0% 16.3% Less important 15.4% 5.4% 11.9% 11.1% 6.6% 21.9% 15.0% 12.7% Not important 6.4% 2.7% 14.3% 11.1% 3.9% 3.1% 25.0% 7.2% Town of Westlake Resident Survey - Cross-Tabular DataPage 108 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. Top choice Sense of community 1.3% 5.4% 4.4% 0.0% 3.8% 6.1% 0.0% 2.9% Quality of life 20.0% 18.9% 15.6% 0.0% 25.3% 15.2% 25.0% 17.8% Small town feel 10.0% 10.8% 15.6% 5.6% 8.9% 18.2% 20.0% 12.1% Aesthetic appeal & high development standards 6.3% 5.4% 2.2% 0.0% 3.8% 9.1% 10.0% 4.6% Westlake Academy 33.8% 24.3% 8.9% 50.0% 16.5% 21.2% 35.0% 24.1% Low crime rates/quality of public safety 6.3% 10.8% 8.9% 11.1% 6.3% 9.1% 5.0% 8.6% Employment opportunities in the Westlake area 1.3% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.6% Access to DFW airport 3.8% 0.0% 4.4% 5.6% 2.5% 6.1% 0.0% 2.9% Type of housing available 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.6% Quality of your subdivision 7.5% 8.1% 2.2% 5.6% 10.1% 3.0% 0.0% 5.7% Westlake as a retirement destination 0.0% 0.0% 6.7% 0.0% 3.8% 0.0% 0.0% 1.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 109 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. Top choice (Cont.) Subdivision amenities (airpark, golf club, parks, etc.) 2.5% 5.4% 15.6% 16.7% 8.9% 3.0% 0.0% 6.3% None chosen 6.3% 10.8% 15.6% 5.6% 8.9% 9.1% 0.0% 12.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 110 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. 2nd choice Sense of community 6.3% 0.0% 6.7% 11.1% 2.5% 3.0% 0.0% 5.7% Quality of life 12.5% 13.5% 8.9% 22.2% 11.4% 15.2% 5.0% 12.1% Small town feel 5.0% 10.8% 11.1% 5.6% 7.6% 12.1% 10.0% 7.5% Aesthetic appeal & high development standards 17.5% 16.2% 13.3% 0.0% 19.0% 12.1% 35.0% 15.5% Westlake Academy 7.5% 5.4% 6.7% 5.6% 2.5% 12.1% 20.0% 6.3% Access to other public schools (Keller, Northwest or Carroll ISD) 6.3% 5.4% 2.2% 5.6% 1.3% 15.2% 5.0% 5.7% Proximity to private schools 1.3% 2.7% 0.0% 0.0% 0.0% 3.0% 5.0% 1.1% Low crime rates/quality of public safety 7.5% 10.8% 6.7% 11.1% 8.9% 0.0% 10.0% 7.5% Employment opportunities in the Westlake area 2.5% 2.7% 0.0% 11.1% 0.0% 0.0% 0.0% 1.7% Access to DFW airport 1.3% 2.7% 11.1% 0.0% 7.6% 3.0% 0.0% 4.0% Access to major highways 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% 0.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 111 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. 2nd choice (Cont.) Type of housing available 3.8% 0.0% 2.2% 0.0% 2.5% 6.1% 0.0% 2.3% Quality of your subdivision 15.0% 13.5% 6.7% 5.6% 20.3% 3.0% 10.0% 11.5% Westlake as a retirement destination 1.3% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.6% Number of publicly accessible parks & trails 2.5% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 1.1% Subdivision amenities (airpark, golf club, parks, etc.) 3.8% 5.4% 4.4% 11.1% 6.3% 0.0% 0.0% 4.0% None chosen 6.3% 10.8% 17.8% 11.1% 8.9% 9.1% 0.0% 12.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 112 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. 3rd choice Sense of community 2.5% 10.8% 2.2% 16.7% 3.8% 3.0% 0.0% 4.0% Quality of life 15.0% 16.2% 6.7% 16.7% 10.1% 15.2% 20.0% 12.6% Small town feel 7.5% 5.4% 2.2% 5.6% 6.3% 9.1% 0.0% 5.2% Aesthetic appeal & high development standards 8.8% 5.4% 8.9% 5.6% 10.1% 6.1% 10.0% 7.5% Westlake Academy 3.8% 0.0% 4.4% 0.0% 1.3% 3.0% 10.0% 2.9% Access to other public schools (Keller, Northwest or Carroll ISD) 2.5% 2.7% 2.2% 0.0% 0.0% 12.1% 0.0% 2.9% Proximity to private schools 1.3% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.6% Low crime rates/quality of public safety 17.5% 8.1% 6.7% 11.1% 11.4% 15.2% 25.0% 12.6% Employment opportunities in the Westlake area 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.6% Access to DFW airport 10.0% 13.5% 11.1% 5.6% 13.9% 3.0% 25.0% 10.3% Access to major highways 2.5% 5.4% 4.4% 5.6% 3.8% 6.1% 0.0% 3.4% Town of Westlake Resident Survey - Cross-Tabular DataPage 113 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. 3rd choice (Cont.) Type of housing available 2.5% 5.4% 6.7% 0.0% 6.3% 3.0% 5.0% 4.6% Quality of your subdivision 7.5% 8.1% 8.9% 5.6% 8.9% 9.1% 5.0% 8.0% Westlake as a retirement destination 0.0% 0.0% 6.7% 0.0% 1.3% 0.0% 0.0% 1.7% Number of publicly accessible parks & trails 3.8% 2.7% 0.0% 11.1% 1.3% 0.0% 0.0% 2.3% Subdivision amenities (airpark, golf club, parks, etc.) 5.0% 2.7% 4.4% 0.0% 7.6% 3.0% 0.0% 4.0% None chosen 10.0% 13.5% 24.4% 16.7% 12.7% 12.1% 0.0% 16.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 114 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. Sum of top 3 choices Sense of community 10.0% 16.2% 13.3% 27.8% 10.1% 12.1% 0.0% 12.6% Quality of life 47.5% 48.6% 31.1% 38.9% 46.8% 45.5% 50.0% 42.5% Small town feel 22.5% 27.0% 28.9% 16.7% 22.8% 39.4% 30.0% 24.7% Aesthetic appeal & high development standards 32.5% 27.0% 24.4% 5.6% 32.9% 27.3% 55.0% 27.6% Westlake Academy 45.0% 29.7% 20.0% 55.6% 20.3% 36.4% 65.0% 33.3% Access to other public schools (Keller, Northwest or Carroll ISD) 8.8% 8.1% 4.4% 5.6% 1.3% 27.3% 5.0% 8.6% Proximity to private schools 2.5% 2.7% 0.0% 0.0% 1.3% 3.0% 5.0% 1.7% Low crime rates/quality of public safety 31.3% 29.7% 22.2% 33.3% 26.6% 24.2% 40.0% 28.7% Employment opportunities in the Westlake area 3.8% 2.7% 0.0% 11.1% 1.3% 0.0% 0.0% 2.9% Access to DFW airport 15.0% 16.2% 26.7% 11.1% 24.1% 12.1% 25.0% 17.2% Access to major highways 2.5% 5.4% 6.7% 5.6% 3.8% 6.1% 0.0% 4.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 115 Q5. Which THREE of the reasons listed in Question 4 are the MOST IMPORTANT reasons why you will stay in Westlake for the next 5 years? (top 3) N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q5. Sum of top 3 choices (Cont.) Type of housing available 7.5% 5.4% 8.9% 0.0% 8.9% 9.1% 10.0% 7.5% Quality of your subdivision 30.0% 29.7% 17.8% 16.7% 39.2% 15.2% 15.0% 25.3% Westlake as a retirement destination 1.3% 0.0% 13.3% 0.0% 6.3% 0.0% 0.0% 4.0% Number of publicly accessible parks & trails 6.3% 2.7% 0.0% 11.1% 1.3% 6.1% 0.0% 3.4% Subdivision amenities (airpark, golf club, parks, etc.) 11.3% 13.5% 24.4% 27.8% 22.8% 6.1% 0.0% 14.4% None chosen 6.3% 10.8% 15.6% 5.6% 8.9% 9.1% 0.0% 12.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 116 Q6. Overall, how familiar are you with the following information? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q6-1. The Town's Comprehensive Plan Very familiar 12.5% 8.1% 22.2% 5.6% 13.9% 18.2% 20.0% 14.4% Somewhat familiar 58.8% 70.3% 53.3% 77.8% 60.8% 51.5% 50.0% 61.5% Not familiar 28.8% 21.6% 24.4% 16.7% 25.3% 30.3% 30.0% 24.1% Q6-2. The Town's Strategic Plan Very familiar 10.0% 8.1% 22.2% 5.6% 12.7% 21.2% 10.0% 13.2% Somewhat familiar 56.3% 70.3% 53.3% 77.8% 62.0% 42.4% 55.0% 60.3% Not familiar 33.8% 21.6% 24.4% 16.7% 25.3% 36.4% 35.0% 26.4% Q6-3. The Town's Vision, Values, & Mission Statements Very familiar 26.3% 10.8% 28.9% 22.2% 22.8% 30.3% 25.0% 23.0% Somewhat familiar 46.3% 81.1% 46.7% 66.7% 58.2% 42.4% 40.0% 56.3% Not familiar 27.5% 8.1% 24.4% 11.1% 19.0% 27.3% 35.0% 20.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 117 Q6. Overall, how familiar are you with the following information? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q6-4. The Town's lighting standards Very familiar 18.8% 16.2% 24.4% 11.1% 26.6% 9.1% 25.0% 19.0% Somewhat familiar 40.0% 64.9% 51.1% 55.6% 50.6% 36.4% 50.0% 51.7% Not familiar 41.3% 18.9% 24.4% 33.3% 22.8% 54.5% 25.0% 29.3% Q6-5. The Town's open space requirements for development Very familiar 20.0% 16.2% 31.1% 16.7% 30.4% 21.2% 10.0% 21.8% Somewhat familiar 43.8% 67.6% 51.1% 61.1% 45.6% 48.5% 55.0% 53.4% Not familiar 36.3% 16.2% 17.8% 22.2% 24.1% 30.3% 35.0% 24.7% Q6-6. Zoning standards within the Town Very familiar 15.0% 10.8% 24.4% 11.1% 17.7% 21.2% 15.0% 16.7% Somewhat familiar 48.8% 70.3% 60.0% 66.7% 55.7% 48.5% 60.0% 58.6% Not familiar 36.3% 18.9% 15.6% 22.2% 26.6% 30.3% 25.0% 24.7% Town of Westlake Resident Survey - Cross-Tabular DataPage 118 Q6. Overall, how familiar are you with the following information? N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q6-7. Allowed uses for existing planned development districts within the Town Very familiar 10.0% 10.8% 24.4% 16.7% 12.7% 18.2% 15.0% 14.4% Somewhat familiar 50.0% 56.8% 53.3% 61.1% 48.1% 54.5% 50.0% 54.6% Not familiar 40.0% 32.4% 22.2% 22.2% 39.2% 27.3% 35.0% 31.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 119 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q7-1. Decoration Day This year 1.4% 3.2% 7.0% 0.0% 5.4% 0.0% 0.0% 3.3% Last year 4.1% 9.7% 9.3% 18.8% 2.7% 3.1% 5.3% 6.6% 2 or more years ago 0.0% 29.0% 30.2% 31.3% 9.5% 18.8% 15.8% 15.8% Never, but I am aware of event/meeting 47.3% 41.9% 41.9% 31.3% 50.0% 40.6% 36.8% 43.4% Never, & I am not aware of event/meeting 47.3% 16.1% 11.6% 18.8% 32.4% 37.5% 42.1% 30.9% Q7-2. Any of the Master Works concert series events This year 2.7% 6.5% 2.3% 11.8% 2.7% 3.1% 0.0% 3.3% Last year 10.8% 9.7% 7.0% 29.4% 6.8% 6.3% 0.0% 9.2% 2 or more years ago 2.7% 9.7% 18.6% 11.8% 6.8% 12.5% 0.0% 9.9% Never, but I am aware of event/meeting 50.0% 58.1% 55.8% 41.2% 55.4% 53.1% 63.2% 52.6% Never, & I am not aware of event/meeting 33.8% 16.1% 16.3% 5.9% 28.4% 25.0% 36.8% 25.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 120 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q7-3. Other Westlake Historical Preservation Society events This year 2.7% 9.4% 9.3% 12.5% 4.1% 0.0% 15.8% 5.9% Last year 4.1% 18.8% 7.0% 31.3% 4.1% 6.3% 5.3% 8.6% 2 or more years ago 0.0% 9.4% 25.6% 18.8% 8.1% 9.4% 0.0% 9.9% Never, but I am aware of event/meeting 65.8% 59.4% 44.2% 37.5% 62.2% 65.6% 47.4% 56.6% Never, & I am not aware of event/meeting 27.4% 3.1% 14.0% 0.0% 21.6% 18.8% 31.6% 19.1% Q7-4. Westlake Historical Preservation Society's Classic Car Show This year 2.7% 6.3% 15.9% 5.9% 4.0% 6.3% 10.5% 7.1% Last year 12.2% 15.6% 9.1% 29.4% 5.3% 21.9% 10.5% 12.3% 2 or more years ago 9.5% 18.8% 11.4% 23.5% 9.3% 12.5% 5.3% 12.3% Never, but I am aware of event/meeting 48.6% 56.3% 50.0% 29.4% 58.7% 43.8% 47.4% 49.4% Never, & I am not aware of event/meeting 27.0% 3.1% 13.6% 11.8% 22.7% 15.6% 26.3% 18.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 121 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q7-5. Westlake Public Arts Society events This year 1.4% 3.2% 7.1% 7.1% 2.7% 3.1% 0.0% 3.4% Last year 1.4% 9.7% 2.4% 14.3% 1.3% 6.3% 0.0% 3.4% 2 or more years ago 0.0% 12.9% 14.3% 7.1% 6.7% 6.3% 0.0% 7.4% Never, but I am aware of event/meeting 58.9% 58.1% 57.1% 42.9% 61.3% 53.1% 68.4% 57.0% Never, & I am not aware of event/meeting 38.4% 16.1% 19.0% 28.6% 28.0% 31.3% 31.6% 28.9% Q7-6. Council Meeting This year 9.9% 12.5% 11.4% 5.9% 8.1% 26.7% 5.3% 11.3% Last year 11.3% 15.6% 13.6% 17.6% 6.8% 13.3% 21.1% 13.2% 2 or more years ago 2.8% 25.0% 31.8% 11.8% 16.2% 20.0% 21.1% 16.6% Never, but I am aware of event/meeting 63.4% 43.8% 31.8% 64.7% 58.1% 33.3% 31.6% 48.3% Never, & I am not aware of event/meeting 12.7% 3.1% 11.4% 0.0% 10.8% 6.7% 21.1% 10.6% Town of Westlake Resident Survey - Cross-Tabular DataPage 122 Q7. Please indicate the last time you attended each of the following events or meetings. (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q7-7. Board of Trustees Meeting This year 8.2% 9.7% 9.3% 6.3% 5.4% 18.8% 5.3% 9.3% Last year 2.7% 3.2% 7.0% 0.0% 2.7% 6.3% 5.3% 4.0% 2 or more years ago 1.4% 19.4% 16.3% 18.8% 8.1% 12.5% 5.3% 9.9% Never, but I am aware of event/meeting 68.5% 61.3% 51.2% 75.0% 66.2% 53.1% 57.9% 60.9% Never, & I am not aware of event/meeting 19.2% 6.5% 16.3% 0.0% 17.6% 9.4% 26.3% 15.9% Q7-8. Planning & Zoning Committee Meeting This year 9.6% 9.7% 11.4% 11.8% 9.5% 18.8% 5.3% 10.5% Last year 8.2% 6.5% 6.8% 5.9% 5.4% 9.4% 15.8% 7.2% 2 or more years ago 5.5% 19.4% 29.5% 23.5% 9.5% 18.8% 21.1% 16.4% Never, but I am aware of event/meeting 56.2% 64.5% 36.4% 58.8% 58.1% 46.9% 31.6% 50.7% Never, & I am not aware of event/meeting 20.5% 0.0% 15.9% 0.0% 17.6% 6.3% 26.3% 15.1% Town of Westlake Resident Survey - Cross-Tabular DataPage 123 Q8. Have you attended a public meeting in your neighborhood? (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q8. Have you attended a public meeting in your neighborhood Yes, within the past 12 months 46.3% 30.6% 38.6% 55.6% 34.6% 39.4% 45.0% 39.9% Yes, more than 12 months ago 17.5% 52.8% 31.8% 38.9% 32.1% 30.3% 15.0% 29.8% No, but I am aware of the meetings 23.8% 16.7% 20.5% 5.6% 24.4% 24.2% 25.0% 21.4% No, and I am not aware of the meetings 12.5% 0.0% 9.1% 0.0% 9.0% 6.1% 15.0% 8.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 124 Q8a. (If answered YES to Question 8) Was the meeting informative? (without "not provided") N=117 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q8a. Was the meeting informative Yes 89.8% 100.0% 86.7% 94.1% 88.2% 95.7% 83.3% 90.9% No 10.2% 0.0% 13.3% 5.9% 11.8% 4.3% 16.7% 9.1% Q8b. (If answered YES to Question 8) Did you have the opportunity to discuss your ideas/concerns? (without "not provided") N=117 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q8b. Did you have the opportunity to discuss your ideas/concerns Yes 93.9% 88.9% 85.7% 82.4% 87.8% 100.0% 91.7% 90.7% No 6.1% 11.1% 14.3% 17.6% 12.2% 0.0% 8.3% 9.3% Town of Westlake Resident Survey - Cross-Tabular DataPage 125 Q8c. (If answered NO to Question 8) Will you attend a neighborhood meeting in the future? (without "not provided") N=51 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q8c. Will you attend a neighborhood meeting in the future Yes 73.9% 80.0% 60.0% 0.0% 68.2% 75.0% 100.0% 71.8% No 26.1% 20.0% 40.0% 0.0% 31.8% 25.0% 0.0% 28.2% Q8d. (If answered NO to Question 8) Do you think these types of meeting are useful? (without "not provided") N=51 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q8d. Do you think these types of meeting are useful Yes 85.7% 100.0% 80.0% 0.0% 89.5% 88.9% 85.7% 86.5% No 14.3% 0.0% 20.0% 0.0% 10.5% 11.1% 14.3% 13.5% Town of Westlake Resident Survey - Cross-Tabular DataPage 126 Q9. In your opinion, how often should neighborhood meetings be held? (without "don't know") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q9. How often should neighborhood meetings be held Annually 48.5% 71.9% 62.2% 81.3% 52.3% 54.8% 52.6% 58.3% Twice a year 48.5% 25.0% 35.1% 18.8% 43.1% 45.2% 42.1% 38.8% Every other year 3.0% 3.1% 2.7% 0.0% 4.6% 0.0% 5.3% 2.9% Town of Westlake Resident Survey - Cross-Tabular DataPage 127 Q10. Do any children in grades K-12 live in your home? (without "not provided") N=174 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q10. Do any children in grades K-12 live in your home Yes 62.0% 41.7% 26.7% 50.0% 32.9% 81.8% 57.9% 47.6% No 38.0% 58.3% 73.3% 50.0% 67.1% 18.2% 42.1% 52.4% Q10a. (If answered YES to Question 10) Do any of these children currently attend Westlake Academy? N=80 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q10a. Do any of these children currently attend Westlake Academy Yes 73.5% 53.3% 58.3% 88.9% 73.1% 51.9% 54.5% 66.3% No 26.5% 46.7% 41.7% 11.1% 26.9% 48.1% 45.5% 33.8% Town of Westlake Resident Survey - Cross-Tabular DataPage 128 Q10d. (If answered NO to Question 10a) If your children previously attended Westlake Academy, are you considering re-enrolling them in the future? (without "not provided") N=27 Number of Years Lived in Westlake Subdivision Total Less than 5 Years 5 to 10 Years 11+ Years Stagecoach Hills Vaquero Glenwyck Farms Other Q10d. Are you considering re-enrolling them in the future Yes 0.0% 25.0% 33.3% 0.0% 0.0% 66.7% 0.0% 20.0% No 100.0% 75.0% 66.7% 100.0% 100.0% 33.3% 100.0% 80.0% Town of Westlake Resident Survey - Cross-Tabular DataPage 129 …helping organizations make better decisions since 1982 Submitted to the Town of Westlake, Texas ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061 May 2017 Town of Westlake Resident Survey Open Ended Comments Appendix B Contents Open Ended Comments................................................................ 1 Q10c. If any of your children previously attended Westlake Academy, why did they stop? Classes, especially math and science, were not challenging enough. I felt my children deserved a more advanced academic curriculum. Mathematics, we felt they should improve. My children did not like Westlake. No 504 assistance. Poor athletic programs. Sports not competitive enough. Liberal views of teachers continually expressed. Quality of teachers. Teacher turnover, bullying, head of school has poor communication, rules not enforced all the time. Too much teacher turnover. We chose to live in Westlake for the Academy, and we were deeply disappointed in the school. The academics are sorely lacking, the teachers are poorly trained in the IB curriculum, and the behavior of the students is appalling. During our one year at WA, our children lost ground in all academic areas. There is no defined curriculum, and the teachers do not understand the fundamentals of the IB grading system. In our opinion, Westlake Academy is simply a poorly executed, underfunded public school with a nice façade. We were not being accommodated. If you have any other comments or a question you would like to see asked in a future survey, please enter the information in the space provided below. 1. Water rates are too high, especially sewer rates. 2.I am disappointed that the zoning of open space to the north of Glenwyck Farms has not been returned to its pre-Granada development. 1. I feel our parks should see continued improvement. 2. With all jobs, manage traffic/speed better (police). 3. Bought a lot in Quail Hollow, we love Westlake. A question for the future: how satisfied residents are with water/sewer rates. I feel the town in trying to recoup other costs by combining water/sewer rates and making those charges overpriced. Am very concerned with concessions being made to developers. I believe this is negatively affecting quality of life in Glenwyck Farms. Communication efforts, wondering if there are any changes to master plan for schedules on road/development activity. Don’t spend money on stupid stuff like the landscaping in the median on Dove Street, West of Davis. It is all dead in less than a year. Dove Road needs a bike lane as well as being repaved due to getting beat up by a lot of construction. Dove Road needs improvement. Get Davis Boulevard traffic lights in. Worried about Entrada, maintain high quality standards. More diversity in high quality housing is ok. Emailed the Mayor with no response. Moved to Westlake for the small town feel only to find massive development, building on every open space, installation of CVS is horrible eyesore, lower income homes, stoplights. Very deceptive and disappointing. Enforcement of non-polluting lights is very important. For future survey, would like to see if Town residents would approve a non-smoking environment especially for bars/restaurants. Town of Westlake Resident Survey - Open-Ended Comments Page 1 Have not seen published results of the previous survey. I appreciate all of the community members who work so hard to make this such a great place to live. I feel like for the amount of money we pay monthly, that trash pickup services should be better. Possibly more frequent, as it is once weekly currently, and more willing to occasionally pick up hazardous materials. I don’t feel that we get the amount of service for how much we pay. I feel that trash pick-up is needed twice a week instead of once a week. I love living in Westlake. It has so much to offer, a small town feel close to shopping, restaurants, and FW. People are friendly, neighborhoods are lovely. What does bother me is pylons left on the streets and sidewalks for weeks, even months with no construction being done or just being left after a job is complete. Also, the sprinkler flags are left for weeks, even months. For example, the flags on Davis between Dove and the Vaquero entrance. They have been there since last fall. I wish the Town Council and P&Z meetings were video recorded and streamed so that people could follow online or go back and review. I would like the Planning and Zoning Committee to consider a grocery store in Westlake. I think a Market Street in Entrada would be perfect. Internet service is terrible, I cannot hear the weather sirens at my house, code red alerts are useless, and communications from the town and school are nothing more than propaganda. I simply want transparency and accountability; transparency in communications. Tell us the bad as well as the good, tell us about crime in the community; about the lawsuit with Glenwyck Farms, about the shortcomings of government; then, in turn, tell us what you are doing to address these issues. I have little or no faith in government, not because I expect perfection, but rather because the message is all about getting re- elected and holding your jobs, not about actually communicating, and make the town better. Keep up the good work. Keller Police are ticket happy. Litter/garbage become an issue on trail system, trash cans are over flowing. Recycling bins would be good to have since much of the litter is beer cans and bottles, water bottles, etc. I have heard concerns that the quality of Westlake Academy has declined. This is a concern for me, given that my children attend. Missing seniors should have silver alerts issued by local authorities. My wife and I had always wanted to live here and now that we do, we know we were right. It’s just a near Utopian type of place to be. Need light on Davis and Caquero Club Drive. New subdivisions are killing resale for existing property owners. Please ensure that Quail Hollow is not marketed as part of Vaquero. On question 9-I feel that neighborhood meetings should be held quarterly. Our new house is for sale. We are moving out of Westlake for one reason only, our experience at Westlake Academy. It was a terrible school. We have since transferred to a private school in Dallas. Please be careful of overdevelopment and density. That is one of the reasons that we left Southlake. Please close Steve Court during ice days. Trucks hit mailboxes and people. Roads need maintenance and also need to be remarked. Yellow center line is faded in most areas. Safety is important, but the traffic police are over exuberant. Something has to be done about the water consumption cost. It’s horrible. Specifics for us to comment on “dissatisfied” answers. Stop speed traps. Trails are filthy. Hard to get a hold of town staff. The new shopping center with CVS is an ugly eyesore. Town of Westlake Resident Survey - Open-Ended Comments Page 2 The only thing I have thought I’d like to ask about is the total absence of lighting on Davis Boulevard. It seems so dark on that road at night and I wonder how spooky that would be if someone had car trouble or something and it was so very dark. It seems that such a main street would have some lights on it. The real estate tax rates are too high and should come down. Water costs are excessive. The town is doing a wonderful job of trying to meet the needs of both the citizens and Westlake Academy. Thank you for the staff continuing to make Westlake a great place to live. The water is ridiculous. Our streets are so dark. I’m concerned the police will not be able to find our house in case of emergency, need sufficient lighting. To be able to sell our property, Vaquero should be in Carroll School District, not Keller. Town needs help with parks, school, and water utilities. Currently these services are not providing appropriate value and do not match the expectation of those living here. Unresolved issues and concerns. Speeding on Roanoke Road is a major problem. An accident waiting to happen either exiting or entering the property, getting the post for the mail box, and of course kids going to each other’s houses. Not police presence and cars doing 50-60 MPH. Another issue is that we are building all these trails and parks but not on the other side of the town. There is no way for the Stage Coach/Roanoke Road residents to have any access to the trails and parks unless we have to drive, which is kind of silly, can we not create a trail from Roanoke Road to Westlake Academy? How can that be resolved? Utilities, water very costly. Dove Road needs maintenance. Very concerned about where Westlake Academy is headed. It was what attracted us to Westlake in the first place, but have only had about 50% success rate with good teachers so far with two of our children attending WA. Sometimes seems that grading is unclear and vague and little progress is made, but being told not to be concerned and everything is fine. Sure do hope so for my children’s sake. I’d like more action-oriented approach to helping kids reach full potential and possibly more structure in some cases. Also, math seems to be less strong at WA than in other schools. We are in PYP, but I’ve heard same type of feedback with higher levels as well. Considering if we should move to an ISD instead, as so many others have done. I’d really hate to leave the WA community, but I do think improvements are needed. Still love the IB learner profile that is developed and hope that we can get some other glitches out of the system to make WA really spectacular and not feel like parents need to do due diligence elsewhere. Also, very frustrated with the amount of trash that accumulates on the public trails and park/green spaces in the area. There are trash bins, but often overflowing. Beer cans/bottles are frequently dumped all over the trails and on the grass. Sometimes even entire empty beer cases. Fast food trash as well. Very sad to see so much litter in such a beautiful community. Would like to see more recycling training at Westlake Academy. At field day, there were no recycling bins available and all of the plastic bottles used by the entire PYP went into regular trash. Several teachers didn’t know where to find recycling bins and said to just throw away. This is the wrong attitude to have when training our future generations to be responsible caring citizens of the world. Would love to see this attitude change. And have recycling bins along the public trails too. Water utilities are ridiculously expensive. I do not think we should have a lottery anymore for non- residents to attend Westlake. We need to keep the school for our children. We are new to the community. We are unhappy with our internet provider, One Source. We often have slow speeds and are often down. We need more than one option for internet. We don’t have lights in the road, also need to repaint the signs. Town of Westlake Resident Survey - Open-Ended Comments Page 3 We have only lived here a few months and so far, the biggest drawback is the lack of shopping. I dislike going out of my way to go to the grocery store. I miss living in close proximity to Bed, Bath & Beyond, Home Depot, Home Goods, Ulta, and other retailers that were close to my last house. I love living here, but I miss the convenient location of my last home. We love living here. Our children attend Southlake schools, mainly because of more advanced classes, gifted and talented programs. We love this community. There is an access to people who are not only good neighbors but very influential in helping each other out. We need a better way to communicate to the town as a whole. Most people do not read entire newsletter. Should have had signage up on corner where new firehouse will go prior to accepting land. No issue with need for it, just feel homeowners needed to voice thoughts in advance of final decision. Benchmark south lake process with robot calls and signage, then everyone is notified prior to major events, zoning changes. We are making progress but as Westlake grows, we need processes to grow as well. Everyone is glad to contribute, provide multiple opportunities to give input. Thanks. We need cheaper water. We need other cable TV and internet choices. We need traffic lights at Davis and Dove and at Solana and Davis. These intersections are dangerous, especially for teenage drivers. Westlake Academy student parking and pick-up and drop off procedures block through traffic on Dove Road. When will the traffic light go up on Davis Boulevard? Wonderful community. Wish town enforced codes to take care of vacant properties. (Next to 5920 Mahtea.) Would like consistent clear expectations per home builders, would like to see communities under construction better managed for trash and ordinances, more police to reduce theft while under construction. Would like more water pressure. Would like to see trash pick-up along Dove and Davis. Why do the flags remain for months and months? You need to ask questions about satisfaction with the school and not just “do you value the school?” As the school is a primary function of the town leadership and lack of satisfaction with the communication, organization, leadership and hiring decisions affect satisfaction with the town, these questions should be asked of families with students. Town of Westlake Resident Survey - Open-Ended Comments Page 4 Page 1 of 2 estlake Town Council TYPE OF ACTION Workshop - Discussion Item Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Presentation and discussion regarding enhancement and growth in our Communications Department for strategic messaging and marketing efforts. STAFF CONTACT: Ginger Awtry, Director of Communications & Community Affairs Amanda DeGan, Assistant Town Manager Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Informed & Engaged Citizens / Sense of Community Municipal & Academic Operations Exemplary Service & Governance - We set the standard by delivering unparalleled municipal and educational services at the lowest cost. Encourage Westlake's Unique Sense of Place Strategic Initiative Market / Expand Awareness of Westlake - Nationally / Statewide Time Line - Start Date: February 8, 2017 Completion Date: TBD Funding Amount: TBD Status - Not Funded Source - VAF (Hotel Tax) EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) With the recent growth and development of the Westlake community, citizen survey results showing around 49% of residents have lived in town 5 years or less, and from inquiries at various meetings over the past 12-18 months, the Communications Department felt it was time to take a deeper look at the various methods of our communication and marketing strategies, including various departmental tasks, community events, and other citizen engagement efforts. Westlake needs to see how we can not only improve any efficiencies with our communications services but also see how we can strategically advance with our messaging, marketing, and engagement efforts, particularly at this stage of our community’s growth and development. Page 2 of 2 Historically, the Communications Department has managed to successfully cover a lot of ground, with limited resources in both financing and personnel, for both municipal and academic departments. While survey results have shown high satisfaction with communications services over the last several years, even setting a new national benchmark in 2015, it is becoming increasingly more difficult to not only maintain this exceptional level of service, but also to expand our service delivery as our residents’ and corporate citizens’ needs change, along with our community’s growth. Therefore, it became necessary to seek the counsel of communication and marketing experts, particularly in strategic messaging and branding. We want to learn where we should concentrate our efforts more in order to better educate our citizens about their local government and to effectively market, or heighten awareness of, our town’s sought-after features and the benefits of living in Westlake – both for our current residents and businesses, and for those seeking a town with the vision and high quality development standards found here. Over 10 bids were submitted for this communication and marketing consultant project during the winter of 2016. An internal review committee narrowed the selection down to two finalists. After interviewing both firms, Brandera Marekting was awarded the bid in November 2016. Staff immediately began working with Brandera in December 2016 with a tour of Westlake, an “immersion” day with their personnel to understand the vision, mission, and culture of Westlake and this included several staff interviews. Then in January 2017, Brandera held a citizen focus group meeting with a mix of both residents and corporate citizens, to gain their understanding and sentiment about our community, communications, marketing, events, and citizen engagement efforts. Brandera has now completed their report, or recommended Strategic Marketing and Communication Plan. As you may know, our communications department is already in progress of several recommendations made in the report and/or a variation of their recommendations. Staff desires to have Brandera further provide “next level” guidance to obtain maximum effectiveness in areas cited and possibly work in tandem with our vendors, i.e. CivicPlus on our website redesign and mobile app. Brandera’s report is included in the council’s agenda packet for review. During the workshop, Staff will introduce Brandera’s team for a brief presentation, to be followed by time to answer questions and hold further discussion as needed regarding their recommendations with the Council’s. RECOMMENDATION Based on the information described above, and from the information presented at the meeting by Staff and Brandera Marketing, including findings from Westlake citizen’s strategic communications focus group, it is recommended that Council provide direction to Staff regarding how they wish to proceed with the project’s scope and funding. ATTACHMENTS Report of Town of Westlake Strategic Marketing & Communication Plan 1 Town of Westlake Strategic Marketing & Communications Plan Situation Analysis The Town of Westlake is breaking new ground with a comprehensive marketing and communication plan to heighten awareness of the unique offerings of the community and planned expansions while maintaining the upscale country atmosphere that residents are attracted to. Recent commercial developments and corresponding residential growth will attract newcomers to this prestigious enclave of gated neighborhoods. For decades, the Town of Westlake was known as the small, rural community just on the outskirts of Dallas and Fort Worth. As the Dallas/Fort Worth Metroplex grew in size and popularity nationwide, the surrounding communities realized they could take advantage of their respective proximities. The Town of Westlake grew from a small country town to a knowledge-based community that is home to national financial services corporations by day and by night it remains an elite suburb that is home to CEOs, celebrities, athletes and entrepreneurs. During this growth period, local government and community leaders, as well as various groups and organizations worked together to establish a vision for the Town of Westlake. Because of these efforts, the Town is now ready to heighten awareness of its features and benefits to its internal and external stakeholders. The following strategic plan is built around the following Town of Westlake amenities: • An ideal proximity to other big city attractions, airports and cultural venues • Numerous quality and accessible parks and trails • Friendly people and established upscale neighborhoods • Community-involved special events and festivals • A top-ranked municipally-owned and operated K-12 public charter school • A boom in commercial and residential construction Goals and Objectives The BrandEra plan is designed to achieve the following goals: • Increase accurate understanding of the vision and structure of the Town of Westlake and its relationship with Westlake Academy. • Heighten awareness and understanding of planned residential and retail developments. • Feature the family-friendly, “know-your-neighbor” attitude in the Town of Westlake. • Create an appealing brand that embodies the medley of features and benefits of the Town of Westlake. • Deploy communication tactics that fit the unique personality of the Town of Westlake and stretches marketing budget dollars. 2 • Leverage enhanced communications about the Town of Westlake so its employees, residents and business professionals working in Westlake have a top of mind awareness of all its offerings. • Revise the special event calendar while focusing and developing several signature events that are unique to the Town of Westlake. Target Markets The Town of Westlake is a thriving community of more than 1200 residents and it is expected to experience the corridor effect in growth and reach its point in capacity relatively soon. BrandEra recommends that we identify a select number of niche audiences to whom the Town of Westlake can be marketed. We feel this will best stretch your marketing budget. The Town of Westlake’s strategic marketing & communications plan should target the following niche markets: • Town of Westlake and Westlake Academy employees • Westlake residents including families, young professionals and active retirees • Affluent individuals • Anyone who values a better quality of life (big city amenities in a well-appointed country setting) • Those who work in the Town of Westlake Westlake has the prime opportunity to position itself as a thriving, “escape the big city” community with a rich history AND a high-quality lifestyle – all near a wealth of big city entertainment, airports, culture, amenities and employment opportunities. Creative Brief Features & Benefits To best develop key messages, creative concepts and an elevator pitch, BrandEra has analyzed the Town of Westlake based on its features and benefits as identified through the immersion day, foundational materials provided by the Town and feedback from the recent focus group conducted. Feature Benefit Leadership with a strong vision for growth The Town of Westlake leadership team is dedicated to elevating the Town through a process of feedback, detailed planning and activation, completely unique to the area. The residents of the Town are assured that it will continue to be a premier place to call home. Personalized, friendly service Unlike most cities, the Town of Westlake prides itself on maintaining its small-town feel by always having support services 3 available to residents. For example, a real person, not a disembodied voice, picks up the phone to address the call. The Town delivers a concierge-caliber service to residents, unrivaled by surrounding communities. This not only keeps headaches at bay but also encourages active participation between the Town and residents. Competitive, IB charter school operated by Town leadership The Westlake Academy Public Charter School is one-of-a-kind with a national reputation to match. This international baccalaureate K-12 charter school is operated by the Town. The only charter owned and operated by a municipality, the academy gives parents the ability to choose a rigorous learning environment for their children. In addition, the charter and the Town use shared services, such as human resources and finance, which continually aids the bottom line. Access to three great school districts Along with the Westlake Academy Charter School, residents have access to three great Independent School Districts. This gives parents the opportunity to decide on the absolute best choice for their children. Upscale homes and a picturesque terrain The Town of Westlake is home to beautiful houses, some in gated communities, which are surrounded by open space – plus, a laid- back feel – a rarity in booming North Texas. This allows residents to not only have larger homes and properties but also increased privacy. Conveniently located near major area amenities and attractions While the Town of Westlake gets to enjoy the atmosphere of open spaces and a small-town feel, residents have access to major highways, DFW International Airport, entertainment venues, restaurants and shopping. Residents get to enjoy the best of both worlds. Small town atmosphere The Town of Westlake is surrounded by major thoroughfares and airports, yet it maintains a small town feel. Neighbors know 4 their neighbors. This gives residents a lifelong community to raise a family within. A small, close-knit population The 1,200-person community is nestled amongst 7 million neighbors in the Dallas- Fort Worth Metroplex, and it continues to maintain a close-knit population. This allows residents to raise their children in a friendly, safe environment. More than 150 years of rich history The rich history of the Town reflects the current plans for its future, such as maintaining distinctive development guidelines. Strong HOAs/neighborhoods The Town of Westlake houses extraordinary neighborhoods. Most neighborhoods are home to active homeowner associations, where communities frequently join together. Community-building creates lasting ties in the Town and creates a welcoming environment for all residents. Prestigious business campuses The Town of Westlake has a select group of corporations which are housed within its boundaries. These large employers support the community and bring added revenue to the Town. Furthermore, these businesses keep the Town appealing to other smaller businesses. Wow Factor A wow factor is the statement which best celebrates the spirit of the Town of Westlake. • The Town of Westlake features beautiful upscale homes, a close-knit community and a top-performing, Town-owned and operated charter school that makes Westlake an unrivaled place to call home. • Westlake Academy Charter School is operated by the Town and offers students a cutting-edge international baccalaureate education. The sought-after school adds even more value to the area. Furthermore, the residents still have access to three top- performing public school districts - Carroll ISD, Northwest ISD and Keller ISD. • Known as a premier knowledge base community, the Town of Westlake is known for its top financial services corridor. Key Messages Key messages are important to continually and consistently build the Town of Westlake brand and strengthen its communications. 5 • The Town of Westlake has a rich history spanning over 150 years. Tradition and innovation work in tandem to maintain and improve the Town for the families who call it home. • The location of the Town of Westlake is perfectly situated between accessible highways and airports, while still maintaining its bucolic qualities, which residents love. The town is an oasis from the hustle and bustle of its surroundings, but close to all the area amenities. • A small, prestigious group of businesses call the Town of Westlake home. These corporate campuses contribute to the active community and add a thriving element to the business community in the Town. • The upscale homes within the Town are nestled within a picturesque setting. The Town of Westlake is a great place to raise a family with neighborhoods that are friendly and create bonds of community. • Strong leadership and a commitment to maintain an accessible, personalized environment within the Town ensures that residents have confidence in the direction the Town is moving, including economic development. Brand Personality Exclusive. Neighborly. Vibrant. Affluent. Interactive. Tone of Voice Proud. Forward-focused. Engaging. Friendly. Confident. Positioning Statement The Town of Westlake offers residents and businesses a premier place to call home amidst the hustle and bustle of booming North Texas. The Town’s leadership and staff make sure residents enjoy personal, concierge-like service and are committed to purposeful, planned development and strategic design and implementation. In addition, the Town owns and operates Westlake Academy Charter School, a one-of-a-kind international baccalaureate K-12 school. The school has a national reputation, proven track record and is sought after by potential residents. Between the strong neighborhoods and close-knit school community, the Town of Westlake is ideal for all individuals and families wanting a bucolic, small town hometown with access to DFW Metroplex amenities. Strategies & Tactics 6 Creative Assets Logo & Tagline Based on the approved creative brief, BrandEra would recommend that the Town consider allowing us to develop a new, contemporary logo and unique tagline. Both should encapsulate – graphically and textually – the wow factors of Westlake. While embarking on the creation of a new logo has major cost ramifications related to signage, we strongly encourage you to at least authorize creation of a tagline. As an “umbrella” under which future marketing and communications exist, a tagline can be a very useful way of keeping messaging cohesive and consistent. Branded Look While the Town of Westlake is strategic in its branding and attracting outside its city limits, BrandEra recommends development of a new branded look for all internal and resident communications. We suggest this because intentionally or not, your residents are comparing the Town to neighboring communities like Southlake, Trophy Club, and Highland Park. Admittedly, these cities do not offer a Westlake-style lifestyle, but your residents are utilizing amenities and events there. By creating a visual look that supports the Town’s wow factors, your residents can more easily build an attachment to their hometown. Photography BrandEra would also suggest building the Town’s photo library with well-lit, well-composed photos that feature citizens and Westlake amenities. A shot list could be built upon the following: • Families and empty nesters • Residents outdoors walking their dog, jogging, etc. • Kids practicing sports • Westlake Academy activities • Business leaders/business owners • Residents enjoying parks and trails • City officials doing work in the community • Firefighters and other public servants on the job • Community events • Unique view corridors & amenities in the Town Videography The department saw a need to capturing engaging, image-filled :30, :60 and 2-minute videos so they can be multi-purposed for a variety of Town communications. With a recent addition in the department, the Town of Westlake can leverage opportunities to highlight recaps of special events to “get to know your public servant” (i.e.: fireman, Town employee, etc.) videos. The goal is to produce “good news” videos that tout the positive things going on in the Town. Additionally, an infographic-style annual report video can be highly effective. Utilizing actual or 7 stock videos and photos, combined with “animated” graphics, data and achievements can be shared in a memorable and untraditional way to a printed report. As a long-term consideration, BrandEra suggests a video mailer to residents. As the Town executes more well-attended and exciting events, video can be captured by the department and then edited to recap the year in Westlake. Those who do not attend, for instance, can then see what they missed! Marketing The Communications Department has a long history of effectively managing an extensive list of communication initiatives and materials with limited resources: • Simply Westlake Magazine • Event planning, presence at events with photos and videos for both Town & Academy • Various Town & Academy meetings e.g., New Residents, New Parents, Neighborhood Town meetings, Town Forums • Town & Academy brochures e.g., Trails, Economic Development, various school educational/informational collateral • Chamber Economic Development Committee • Welcome packet for new residents • Print ads and videos for Town and Academy • Press releases and media coordination • Chamber presentations, luncheons, and support representing the Town and Westlake Academy • Mail-outs like the PAFR, meeting and event notices • Outbound emails and related correspondence via Westlake Wire and WA Communique • Town of Westlake & Westlake Academy social media platforms including Facebook, YouTube, and/or Twitter • Town of Westlake & Westlake Academy websites • Westlake Academy Commencement Ceremony and IB Diploma/Alumni Reunion BrandEra will leverage the successful outbound communication and provide additional expertise and bandwidth to tackle projects aligned with the caliber of the community. Online & Digital Online, a brand has less than 7 seconds to make its first impression. Therefore, it is imperative that the Town of Westlake’s online presence be as engaging, user-friendly and informative as possible. With the goal of enhancing and building upon the foundation of strong communications on behalf of the Town of Westlake, the Communications and Community Affairs Department will continue to spearhead delivery of relevant content, customized for its recipients. Website The Town of Westlake has a trove of helpful information for prospective and current residents 8 on its website. However, as mentioned in the city’s recent focus group, in the past the website has been challenging to navigate and visually dated. The Communications and Community Affairs Department in conjunction with BrandEra recommends that the Town redesign the look of the website to match the recommended branded look for the Town. This initiative is already in process. It is our collective recommendation that the site have a responsive web design that is pared down and more easily navigable. This includes a sticky header, a responsive web slider and more streamlined content. At the very least, the website should be configured to be mobile-enabled. In addition, BrandEra recommends a “Welcome New Residents” feature be added to the website for new homeowners. This section of the website should plainly outline how new residents get “plugged in” with services such as utilities, trash pick-up days, signing up for the newsletter, how to get in touch with Town services, etc. This featured part of the website needs to also integrate “soft stories,” such as a brief history of the Town aimed for kids, best happy hours in the town, how to start volunteering and more. Finally, the Town’s “get connected” social media buttons are too small on the current website. BrandEra recommends that they be enlarged and integrated into the main header. Social Media The Town of Westlake currently has 801 likes on Facebook and 1058 followers on Twitter. Content appears to be identical between the two. While posts about holiday greetings, school updates, Town meetings and general Town happenings are great, the Town will now overlay a social media calendar of recurring, themed posts. This can be achieved through social media templates and/or photo filters. Themes can revolve around seasonality or a series of predetermined topics, such as the Westlake Academy, “did you know” fun facts about the city, summer lawn care, Town history, etc. These posts, as long as text is minimal, make great boosted posts for Facebook, meaning that the Town can pay to have posts reach more users in their target area. This boosting helps deliver consistent messaging to an entire audience. While the number of followers on the Town’s Facebook Page does not need to grow exponentially, it should still target citizens. Non- boosted Facebook posts typically reach around 5% of followers. Boosts allow posts to reach more people within the desired audience. This boosting strategy also extends to events that the Town hosts or sponsors, such as the car show. Finally, creating interaction on posts is very important. Posts should ask questions that prompt comments, shares and likes. It is also worth mentioning that the Town’s “social media voice” should match the voice and tone outlined in the creative brief of this plan. E-Newsletters & E-blasts 9 The Communications Director and BrandEra will continue to work together to develop a new branded look for the Westlake Wire. Striving to remain just as informative, this e-newsletter will be easy to read and allow citizens who receive it to click hot links to read the full story. Additionally, it is our collective opinion that companion e-blast templates be created to graphically communicate content. For instance, if an e-blast is going out about area construction, that type of e-blast would always look the same (orange construction cone background for instance). Finally, it is worth mentioning that the Town always strives to build and update its email database. Initiatives will continue to be deployed to grow the database including: • Facebook and Twitter contests • Giveaways promoted through the Westlake Wire • Gathering emails via a street team at Town events • Creating a special portal on the website for citizens to log in using an email to get “resident-only” information, such as how to get a welcome packet for new residents Collateral While much to the Town’s marketing can be executed digitally, it is our collective recommendation that printed collateral be used as announcements, invitation, reminders and leave-behinds. Direct Mail Quarterly direct mail will be a key component as part of the Town’s ongoing communications with residents. By sending a unique and/or oversized postcard, information about coming events and community happenings can shared. It our desire to enhance awareness and engagement with regularly scheduled mailings. Signature Event Invitation In anticipation of a kicking off any new or existing Town events with a gathering for dignitaries and stakeholders, BrandEra recommends a creative and distinctive invitation to build excitement and encourage attendance. Digital versions of this invitation can be used as a save the date, possibly even including an animated GIF. “Welcome to Town” Kit As discussed in the focus group, the Town has a need for a “welcome kit.” This can be as simple or extravagant but, bottom line, it must be useful and well executed. To that end, a customized basket with pertinent information and branded premium items will be given to new residents. Promotions Specialty advertising items are one way to promote the brand of the Town of Westlake. A variety of items have been used in the past and will continue to be deployed as brand-builders including: 10 • Branded apparel, iPad covers, and key chains • Private label sunscreen and chap stick • Branded duffle bags and luggage tags • Customized baseball caps Special Events The Town of Westlake has a long tradition of producing community event such as the MasterWorks Concert Series, Arbor Day, Decoration Day, Community Tree Lighting, Historical Marker Dedication Days and other town-organized special events. The Communications Department also manages the following community engagement activities: • Paws on the Plaza – pet registration • Public Safety Events • New Resident Meetings • Car Show – Annual • Concerts • CIP Marketing • WHPS Liaison • Mayor’s Coffee • Neighborhood Meetings The focus group conducted by BrandEra clearly articulated that the Town of Westlake is in direct competition with community events and festivals produced by neighboring communities- Roanoke, Keller, Southlake, Grapevine, Colleyville and Trophy Club. Additionally, the Town of Westlake also competes with gatherings and events hosted by the private club at Vaquero and school functions organized by Westlake Academy. BrandEra recommends that a hard look be taken with respect to special events. Currently, the staff is following tradition yet many of the events have seen declining interest and attendance. Although there will always be those in the community that will be resistant to change, the lack of participation at many of the events speaks volumes. BrandEra recommends that the Town of Westlake re-evaluate the staff time, effort and resources and re-align them. There is community support for creating a single or few “signature” events that Westlake can own. The Town of Westlake is committed to grow the event experience for residents and families alike at the annual car show. 7th Annual Westlake Classic Car Show – This event produced in conjunction with the Westlake Historical Preservation Society could be expanded to feature more than classic cars representing “The Golden Era of the Automobile” from 1900-1959. Performers in period clothing and Big Band music provided via the MasterWorks Concert Series could be added to give the event more ambiance. Vintage motorcycles from that same era could be added to attract a wider audience and give them more to enjoy. 11 In the future if staffing levels change and as distinctive development comes on board, BrandEra recommends consideration of other special event ideas such as: Hook, Jab & Gin – This Golden Gloves boxing event could be produced turnkey and be positioned as a guy’s night out with cocktails, hors d’oeurves, cigars and live entertainment. Tickets would be pre-sold to this event and benefit a scholarship fund for an outstanding male student living in Westlake. Glitz & Gifts – This boutique-style holiday shopping event could be hosted at the Marriott Solana ballroom and provide exclusive access to unique gift items before the crush of Christmas activities. By tapping Town residents to recommend some of their favorite boutiques, designers and artists, the juried shopping event could bring the community together to enjoy the finest retail offerings. Tickets would include valet, access to shopping and complimentary mimosas. Proceeds from this event could benefit an outstanding young woman scholar living in Westlake. With an integrated approach to marketing, BrandEra can help the Town of Westlake concept marketing, PR and social media initiatives tied to affinity days proposed in the plan. Whether it is positioned as on-site recognition, promoting a contest on Facebook, or developing a grassroots campaign extending to the community, we recommend the Town of Westlake use affinity dates to tell your story in a unique and memorable way. Let us know what catches your eye and we can work up ideas specific for that initiative. Public & Community Relations PR Goals Based on the Town’s niche markets of Westlake residents, families, young professionals, active retirees, affluent individuals, those who desire a better quality of life, those who work in Westlake, corporations, business owners and real estate developers, BrandEra recommends a public relations approach that is niche driven. We suggest structuring all PR and awareness- building activities with these four goals in mind: 1. Create a steady news “buzz” in the Dallas/Fort Worth internet community about the Town of Westlake 2. Achieve an ongoing stream of print, internet, and broadcast media hits highlighting the Town of Westlake’s wide variety of amenities. 3. Incorporate video and photo outreach techniques in all PR generating activities. 4. Develop public relations activities that positively impact the Town of Westlake such as increased economic development inquiries, heightened resident awareness and a rejuvenated interest in community events. 12 PR Strategies & Tactics With these goals in mind, BrandEra recommends putting into motion a collection of high- impact PR strategies and tactics to reach area residents and the Westlake business community. 1) Create a media kit to introduce the Town of Westlake, profile its features and benefits and position key messages with stakeholders and media audiences. It is imperative that the Town of Westlake has the journalistic tools to supports its PR efforts. A priority is developing a package that conveys strong messages about the brand and paints the most newsworthy picture. A media kit on the Town of Westlake would be written in a journalistic and feature news style to gain the most traction with media and be an easy read for stakeholders. It is also recommended that a digital version live on the Town’s website. These tactical media kit elements would include: • Bios to showcase the expertise of the Town staff and elected officials and to demonstrate seasoned leadership • A “backgrounder” document on the Town of Westlake that provides key information on the community, academy, and municipality • Fact sheets presented in a meaningful and helpful way that summarize major highlights, features, milestones and statistics of the Town of Westlake • Feature profiles on Town assets such as the academy, trails, open space and residential developments. 2) Create a calendar for distributing press releases on regular basis so that news of the Town of Westlake in Dallas/Fort Worth populates the web and so that the community stays in front of reporters and other target audiences. Press releases and interesting media hooks can be crafted around newsworthy events such as: • New hires • Groundbreaking events with area businesses • Seasonal promotions and contests • Awards and achievements • Website updates • New video releases • Special events • Westlake Academy news and achievements The goal is to create a regular pipeline of information about the Town of Westlake news and developments and to get the Town of Westlake success stories in front of the community on a consistent basis. 13 3) Use video to enhance the PR program and create a sense of immediacy with prime media and industry outlets. In today’s Internet age, just about any new product or service that catches on in a huge way has been driven by some video or interactive component. BrandEra recommends that the Town of Westlake take every opportunity to incorporate video in both its offline and online PR activities. Ultimately, having this interactive component can dramatically increase Internet traffic, build a buzz and drive awareness. Some ways to use video as a PR complement are: • Create a video version of press release material that is distributed to target media contacts and media outlets • Post video features of the Town of Westlake programs on websites, blogs, and social media accounts • Submit video features and links to bloggers and websites of interest • Use video links in e-blasts to enhance interest in the Town of Westlake 4) Create a newsroom on the Town of Westlake website that becomes a media resource for journalists and stakeholders alike. Because media often work up to the minute and on fast deadlines, having a site that caters to the press can make or break your chances of coverage. BrandEra recommends adding the Town of Westlake digital press kit version to the newsroom and an archive of press releases. Other featured content might include: • Feature articles with the latest news • Fact sheets on Town assets (economic development, parks & recreation) • Community success stories • Video features and archives • Downloads 5) Pursue editorial coverage on the Town of Westlake well in advance of major holidays and affinity dates to coat-tail on the public’s focused interest in these areas. With some planning and creative concepting, the Town of Westlake can position itself to leverage editorial coverage from reporters who look for new and great things leading up to major events and holidays. However, because some media outlets work as far out as 120 days in their planning for these seasons, it is recommended that a strategy be in place to work on this editorial potential. The strategy may involve staging newsworthy announcements, contests, or other promotions to create the news peg or hook necessary to stand out from the crowd. 14 Budget Logo & Tagline Logo Art Production $2500 Tagline Concepting $1500 Logo/Tagline Package $3200 Creative Concept/Branded Look Art Production $2500* *Includes one full page ad/piece of art Special Event/Marketing/PR Retainer Cost/Hour $150^ ^BrandEra recommends working on a retainer basis, where hourly can be reduced to as low as $75/hour based on the number of hours required each month. Photography Half Day Shoot on Location Scouting/Art Direction $1000 Photographer $2000 Photo Assistant $375 Total Half Day Shoot $3375 Plus Digital Processing Estimate $750+ Lighting/Equipment TBD Full Day Shoot on Location Scouting/Art Direction $1350 Photographer $2550 Photo Assistant $415 Total Full Day Shoot $4315 Plus Digital Processing Estimate $750+ Lighting/Equipment TBD 15 Videography :15, :30 & :60 Spot Package Scriptwriting/Editing/Post Production $7000* *Using existing photos and video Talent Provided by Town Total $7000 :30, :60 & 2:00 Video with One Day Shoot Scriptwriting/Scouting/One Day Shoot Editing/Post Production $9740 Talent Provided by Town Total $9740 Online & Digital Website Homepage & Interior page (Design Only) $2200 ^Assumes web agency will handle development Social Media Templates 3 Versions for Facebook & Twitter 6 Templates $1000 Facebook Campaign Writing Monthly Posts $400 Monthly Boosting Allowance $400 Total 6 Month Campaign $4800 E-Newsletter Template Art Production $1800 E-Blasts Template Art Production $1500 Digital Invitation - Animated GIF Art Production $1300 16 Collateral Quarterly Direct Mailer 8” x 10”; 4/4 Art Production $1600 Photography TBD Printing TBD Total 4 Mailers $6400 +TBDs Event Invitation Art Production $1250-$2000 Photography TBD Printing TBD Total Invitation $1250-$2000 +TBDs Welcome Kit Folder Art Production $1800-$2500 Photography TBD Printing TBD Total Folder $1800-$2500 +TBDs Payment Terms BrandEra invoices are payable net on receipt. Termination In the event the Town of Westlake decides to terminate BrandEra as its agency of record; we must have at least thirty (30) days written notice. We must also be guaranteed that the Town of Westlake will reimburse BrandEra expenses and time associated with projects in queue to the extent incurred by BrandEra as of the date of the termination and payable under this Agreement. Additionally, the Town of Westlake will pay for all ads and other projects incurred on behalf of the Town of Westlake in accordance with this agreement and that cannot be cancelled. There will be no refunds issued by BrandEra to the Town of Westlake for professional time already incurred. 17 If BrandEra elects to terminate the working relationship, it will give thirty (30) days written notice and bill for work to date on projects. Arbitration Any and all disputes, claims, or proceedings between the parties hereto arising out of or relating to this Agreement, or the validity or breach thereof, shall be settled by mediation or mediation and then binding arbitration before the American Arbitration Association. Any such arbitration shall be held in Tarrant County of Fort Worth, Texas and shall be pursuant to the laws of the State of Texas. The arbitrator shall also have the power to impose any sanction against any party permitted by Texas law. The arbitration award shall be final. Judgment on any arbitration award may be entered in any court in Tarrant County. In the event that a dispute is submitted to an arbitrator, each party agrees that it shall provide the other party, upon request, each and every document, letter, note or other information relevant to the issue before the arbitrator in sufficient time for such party to review same prior to any hearing. If any audit costs or legal fees are incurred as a result of the dispute and/or arbitration, those fees will be paid by the prevailing party. Conclusion With its unique knowledge and expertise in developing effective marketing and communications strategies, BrandEra is ready and able to continue handling the needs of the Town of Westlake. It takes a professional strategy and a go-getter team to stay competitive in the marketplace and best leverage the opportunities. BrandEra looks forward to joining forces with the Town of Westlake team to achieve the goals stated here and continuing to help the Town reach its highest level of success. Proposal Approved Date: Standing Item: Presentation and discussion of development projects per Staff April 2017 report, April 2017 Entrada report from the Developer and projects in Planned Development PD 3-5. Town Council Item # 4d Standing Development Discussion Development Snapshot April 2017 DENTON COUNTY TARRANT COUNTY CITY OF ROANOKE DENTON COUNTY TARRANT COUNTY CITY OF FORT WORTH TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN LIMIT TOWN OF TROPHY CLUB CITY OF SOUTHLAKE 170 114 377 377 170 114 5 2 3 4 MAP GUIDE 1. Primrose School Entrada 26 Arta Drive 2. Terra Bella Residential Development 3. Carlyle Court Residential Development 4. Quail Hollow Residential Development 5. Granada Residential Development 6. Project Blizzard Mixed-Use Development 7. Schwab Corporate Campus Office Campus 8. Solana Parking Garage Addition Two Parking Garages 9. Fire/EMS Station Government Facility April 2017 This map is for information purposes only. DEVELOPMENT ACTIVITIES MAP CITY OF SOUTHLAKE CITY OF KELLER LEGEND Subdivision Roads Collector/Arterial Roads Highways Future Traffic Signal Completed Building Site Plan Submitted Building Permit Submitted Under Construction 114 170 6 7 8 1 9 Development Activities Map Table Project No. Project Name Land Use Number of Lots/Units Size Development Status Percent Complete* Estimated Completion 1 Primrose School** Commercial N/A 12,100 s.f. Almost complete. Building final needed. 95% May 2017 2 Terra Bella Residential 28 54.7 acres 23/28 lots currently developed or under construction 66.07% N/A 3 Carlyle Court Residential 8 10.2 acres 4/8 lots under construction 25% N/A 4 Quail Hollow Residential 92 188 acres Phase I and IIA infrastructure complete. Building permits expected soon. 0.00% N/A 5 Granada Phase I Residential 41 85 acres Phase I has 31/41 lots currently developed or under construction. 52.44% N/A Granada Phase II 43 Phase II has 5/43 lots under construction. 5.81% Project Blizzard Mix-Use N/A 53 acres Preliminary utility work under construction. Dam/Lake hydrology improvements under construction. N/A N/A 6 Schwab Campus Office 4 buildings 2,600 car garage 555,000 s.f. 80 acres Concept plan and site plan received March 17, 2017. Plans reviewed and comments being addressed. Developer aiming for a July 2017 start date. N/A N/A 7 8 Solana Parking Garage Addition Parking 1,126 spaces 10.32 acres Elevator work and landscaping are outstanding items. 95% May 2017 9 Fire/EMS Station Government Use N/A 5-acre site N/A 0% N/A * % Complete = (#of BP’s x 50%)/Total BP’s + (#CO’s x 50%)/Total CO’s ** Refer to Entrada Development Report for more info April 2017 Key Map ID Approved Site Plans / Building Elevations Plat Status Status of Public Improvements Building Permit Status 1 CVS Pharmacy (Ord. 762)Block N, Lot 3 95% complete; not accepted Final C of O Issued 2 Primrose School (Ord. 763)Block M, Lot 2 95% complete; not accepted Issued; Construction Nearing Completion 3 Retail Corner (Ord. 771)Blocks O and A substantially incomplete - not accepted Building Permits Under Review 4 Ampitheater (Ord. 777)Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued** 5 Gas Pad Parking (Ord. 778)Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued** 6 Restaurant ROW (Ord. 779)Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued** 7 Residential Villas (Ord. 783)Block J substantially incomplete - not accepted not issued** 8 Residential Townhomes (Ord. 795)Block I substantially incomplete - not accepted not issued** Key Map ID Unapproved Site Plans Plat Status Status of Public Improvements Building Permit Status 9 Single Family Residential (Block D, E, F, H)Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued** 10 Hotel Plaza (Block C)Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued** 11 Chapel, Town Hall & Parking Garage Lot 1, Block B (not replatted)#substantially incomplete - not accepted not issued*** Key Map ID Unapproved Site Plans Plat Status Status of Public Improvements Building Permit Status 12 Unspecified Residential / Commercial Units Lot 1, Block B (not replatted)#construction not apporoved not issued**** ** Building permits cannot be issued until all Phase One public improvements are accepted *** A foundation only permit is issued for the chapel. All other building permits cannot be issued until site plans are approved and all Phase One public improvements are accepted. **** No developer's agreement exists for phase 2. Building permits cannot be issued until site plans are approved and all Phase One public improvements are accepted. Entrada Phase One - Construction Status (as of 3/31/2017) Entrada Phase Two - Construction Status (as of 1/20/2017) * Foundation only permit requested by developer. Plans under review # replat required for compliance with preliminary plat and development plan Entrada Development Report - April 2017 Event Description Ordinance / Resolution Approval Date Initial Zoning Approved Ordinance 703 Monday, April 22, 2013 Economic Development Agreement Approved Resolution 13-17 Monday, April 22, 2013 Development Plan Approved Ordinance 720 Monday, October 28, 2013 Preliminary Plat Approved Resolution 13-32 Monday, October 28, 2013 Phase 1 Development Agreement Approved Resolution 13-34 Monday, October 28, 2013 Solana Public Improvement District Created Resolution 14-07 Monday, February 24, 2014 Amendment One to Economic Development Agreement Approved Resolution 14-46 Monday, December 15, 2014 Amendment Two to Economic Development Agreement Approved Resolution 15-02 Thursday, January 15, 2015 Phase One Public Improvements Construction Begins n/a Sunday, March 1, 2015 Initial Final Plat Approved Ordinance 761 Monday, December 14, 2015 Design Guidelines Approved Ordinance 760 Monday, December 14, 2015 Master Landscape, Lighting and Paving Plan Approved Ordinance 759 Monday, December 14, 2015 Amendment One to Ph. 1 Development Agreement Approved Resolution 15-35 Monday, December 14, 2015 CVS Pharmacy Site Plan & Building Elevations Apprved Ordinance 762 Monday, December 14, 2015 Primrose School Site Plan & Building Elevations Approved Ordinance 763 Monday, December 14, 2015 CVS Building Permit Issued*n/a Thursday, January 14, 2016 Retail Corner Site Plan & Building Elevations Approved Ordinance 771 Monday, February 22, 2016 Ampitheater Site Plan & Building Elevations Approved Ordinance 777 Monday, March 28, 2016 Gas Pad Parking Site Plan & Building Elevations Approved Ordinance 778 Monday, March 28, 2016 Restaurant ROW Site Plan & Building Elevations Approved Ordinance 779 Monday, March 28, 2016 Residential Villas Site Plan & Building Elevations Approved Ordinance 783 Monday, April 25, 2016 Primrose Building Permit Issued*n/a Tuesday, July 26, 2016 Residential Townhomes Site Plan & Building Elevations Approved Ordinance 795 Monday, September 19, 2016 CVS Final C of O Issued n/a Friday, February 3, 2017 Phase One Public Improvements Construction Projected Completion**n/a Thursday, July 27, 2017 *Permits Issued prior to acceptance of public imrpovements **According to developer's projection Entrada Development Chronology - as of 3/31/2017 NOTE: Phase Two agreements, replats, site plans and construction have not been not been approved as of 2/24/2017 Entrada Development Report - April 2017 1 3 4 5 9 10 11 12 2 7 8 6 Approved Entrada Development Plan ConstrucƟon / Approval Status Key Map—as of 3/31/2017 Entrada Development Report - April 2017 PD Zoning and Concept Plan Approved PD Development Plan Approved (Split into 2 phases) PD Site Plan(s) Approved Preliminary/Final Plats Approved (Final plats further divid-ed as individual replats) Public Improvements Accepted by Town Building Permits Approved 1 2 3 4 C o n s t r u c t I o n o f P u b l I c I m p r o v e m e n t s 5 6 7 Westlake Entrada General Development Process Flow Chart Entrada Development Report - April 2017 EXECUTIVE SESSION The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance. d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 Town Council Item # 5 – Executive Session Town Council Item # 6 – Reconvene Council Meeting COUNCIL RECAP / STAFF DIRECTION Town Council Item # 7 – Council Recap / Staff Direction Town Council Item # 8 – Adjournment Work Session ITEMS OF COMMUNITY INTEREST: Mayor and Council Reports on Items of Community Interest pursuant to Texas Government Code Section 551.0415 the Town Council may report on the following items: (1) expression of thanks, congratulations, or condolences; (2) information about holiday schedules; (3) recognition of individuals; (4) reminders about upcoming Town Council events; (5) information about community events; and (6) announcements involving imminent threat to public health and safety. Westlake Academy PYP Exhibition (G5) Thurs, May 18, 2017; 9:00 am – 12:00 pm and 12:40 – 2:15 pm WA Primary Commons (Main Entrance) & the Bradley Library Westlake Academy Fine Arts Showcase w/ UNICEF Support Opportunity Saturday, May 20, 2017; !0:00 am – 4:00 pm WA Campus – Gym & MPH Town Council Workshop/Meeting Monday, May 22, 2017* Westlake Town Hall, Solana Bldg. 4 – Council Chambers, Second Level Westlake Academy Secondary Awards, Senior Brick Laying, and 2017 Baccalaureate Service Thursday, May 25, 2017; Events from 9:00 am to 1:00 pm WA Campus – Gym New Fire-EMS Station Town Forum (2 of 2) Thursday, May 25, 2017; 6:30 pm Westlake Town Hall, Solana Bldg. 4 – Council Chambers, Second Level -Join us to learn the latest about the building’s design plans, financing, timeline, & Q&A Westlake Municipal and Academy Closed in Observance of Memorial Day Holiday Monday, May 29, 2017 Westlake’s 14th Annual Decoration Day; Hosted by the Westlake Historical Preservation Society Monday, May 29, 2017; 6:00 pm – 8:00 pm Westlake IOOF Cemetery, 3101 J.T. Ottinger Road (If rained out, will be moved to Westlake Academy Multi-Purpose Hall at 2600 J.T. Ottinger Road, middle entrance) Westlake Academy Teacher Retirement Reception for Tonja Taylor Wednesday, May 31, 2017; 3:00 pm WA Campus - Multi-Purpose Hall (MPH) COMING UP QUICKLY IN JUNE… Annual Town Council/Board of Trustees Planning Retreat Friday, June 2, 2017; 8:00 am– 4:30 pm Cambria Hotel & Suites, Southlake 2017 Senior Banquet Thursday, June 1, 2017; 6:00 – 9:00 pm Marriot Solana Hotel 2017 Westlake Academy Commencement Ceremony Saturday, June 3, 2017; 2:00 pm Hurst Conference Center, 1601 Campus Drive, Hurst 76054 Town Council Item # 2 – Items of Community Interest Coffee & Conversation with the Mayor/Board President (Last one until August 2017) Monday, June 5, 2017; 8:00 – 9:30 am Marriott Solana Hotel – Great Room WA Board of Trustees Workshop/Meeting Monday, June 5, 2017* Westlake Town Hall, Solana Bldg. 4 – Council Chambers, Second Level Planning & Zoning Meeting; if needed Monday, June 12, 2017* Westlake Town Hall, Solana Bldg. 4 – Council Chambers, Second Level Town Council Workshop/Meeting Monday, June 19, 2017* Westlake Town Hall, Solana Bldg. 4 – Council Chambers, Second Level NO SCHEDULED MEETINGS IN JULY *For meeting agendas and details on calendar events, please visit the Town’s website. CITIZEN COMMENTS: This is an opportunity for citizens to address the Council on any matter whether or not it is posted on the agenda. The Council cannot by law take action nor have any discussion or deliberations on any presentation made to the Council at this time concerning an item not listed on the agenda. The Council will receive the information, ask staff to review the matter, or an item may be noticed on a future agenda for deliberation or action. Town Council Item # 3 – Citizen Comments CONSENT AGENDA: All items listed below are considered routine by the Town Council and will be enacted with one motion. There will be no separate discussion of items unless a Council Member or citizen so requests, in which event the item will be removed from the general order of business and considered in its normal sequence. a. Consider approval of the minutes from the April 24, 2017, meeting. b. Consider approval of the minutes from the May 11, 2017, meeting. c. Consider approval of Ordinance 824, Approving a negotiated settlement between the Atmos cities steering committee (“ACSC”) and ATMOS ENERGY CORP., MID- TEX DIVISION regarding the company’s 2017 rate review mechanism filings. d. Consider approval of Ordinance 825, Amending Chapter 94, Utilities adding Article V, Cross Connection Control, Sections 94-100 through 94-150. e. Consider approval of Resolution 17-21, Authorizing the Town Manager to enter into a purchase agreement with Rush Truck Center, Rush Bus Center to purchase a 71-passenger activity bus and authorize the Town Manager to make funding changes not to exceed $25,000 on this project. Town Council Item # 4 – Consent Agenda Town Council Minutes 04/24/17 Page 1 of 6 MINUTES OF THE TOWN OF WESTLAKE, TEXAS TOWN COUNCIL MEETING April 24, 2017 PRESENT: Mayor Laura Wheat, Council Members: Michael Barrett, Alesa Belvedere, Carol Langdon, and Wayne Stoltenberg. Rick Rennhack arrived at 5:15 p.m. ABSENT: OTHERS PRESENT: Town Manager Thomas Brymer, Assistant Town Manager Amanda DeGan, Town Secretary Kelly Edwards, Town Attorney Cathy Cunningham, Director of Public Works Jarrod Greenwood, Fire Chief Richard Whitten, Director of Communications Ginger Awtry, Director of Information Technology Jason Power, Director of Planning & Development Ron Ruthven, Development Coordinator/ Management Analyst Joel Enders, Director of Finance Debbie Piper, Director of Communications Ginger Awtry, Communications Manager Jon Sasser, Keller Police Chief Mike Wilson, and Development Intern Nick Ford. Work Session 1. CALL TO ORDER Mayor Wheat called the work session to order at 5:08 p.m. 2. PLEDGE OF ALLEGIANCE Mayor Wheat led the Pledge of Allegiance to the United States and Texas flags. 3. REVIEW OF CONSENT AGENDA ITEMS FOR THE TOWN COUNCIL REGULAR MEETING AGENDA. No additional discussion. Town Council Minutes 04/24/17 Page 2 of 6 4. REPORTS a. Report of Quarterly Financial Dashboard and Analysis as well as Capital Projects for the Quarter ended March 31, 2017. b. Annual report from the Keller Police Department relative to police services and the racial profiling report for the Town of Westlake. 5. DISCUSSION ITEMS a. Presentation and discussion regarding an annual update from the Westlake Academy Foundation Board. Foundation Executive Director Dr. Shelly Myers and President, Debbie Kraska, provided a presentation and overview of the Foundation’s 2016-2017 fundraising events. Discussion ensued regarding the events, participation rate, first year families, fund-an-item, and North Texas Giving Day. b. Presentation and discussion regarding an annual update from the Historical Preservation Society. President Stephen Thornton provided a presentation and overview of the 2016 events. Discussion ensued regarding Classic Car show, Constitution Day events, membership and the recognition of Town Staff. c. Presentation and discussion regarding an annual update from the Texas Student Housing Authority. Executive Director Tracy Schornack and President Scott Bradley provided a presentation and overview of the program. Discussion regarding lower occupancy rate at Cambridge, rate increase at the Ridge in Denton, and scholarship offerings to Westlake Academy students. d. Standing Item: Presentation and discussion of development projects per Staff March 2017 report, March 2017 Entrada report from the Developer and projects in Planned Development PD 3-5. Director Ruthven provided an overview of the on-going development. Quail Hollow: guard house construction Town Council Minutes 04/24/17 Page 3 of 6 Entrada: Temporary Certificate of Occupancy for Primrose, retail corner, infrastructure, traffic control, lighting standards, Catalyst Commercial working with Entrada prospects. Charles Schwab: Permit under review Fire Station: Site construction could begin in September. Road construction: Highway 114 ahead of schedule, landscaping along Solana Boulevard, and signalization at Davis/Dove and Davis/Solana boulevards. Discussion regarding landscaping along Solana Boulevard, TxDOT temporary construction site, comprehensive lightening plan, redesigning structure at the corner of Granada, concerns about the inside of Granada, and reviewing the maintenance bond regarding Granada street lights. 6. EXECUTIVE SESSION The Council convened into executive session at 6:15 p.m. The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Town Council Minutes 04/24/17 Page 4 of 6 Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance. d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 7. RECONVENE MEETING Mayor Wheat reconvened the meeting at 7:55 p.m. 8. COUNCIL RECAP / STAFF DIRECTION Additional discussion regarding the structure at the corner of Davis and Solana Boulevards. 9. ADJOURNMENT Mayor Wheat adjourned the work session at 7:56 p.m. Regular Session 1. CALL TO ORDER Mayor Wheat called the regular session to order at 7:56 p.m. 2. ITEMS OF COMMUNITY INTEREST Director Awtry provided an overview of the upcoming events. 3. CITIZEN COMMENTS No one addressed the Council. 4. CONSENT AGENDA a. Consider approval of the minutes from the March 27, 2017, meeting. b. Consider approval of the minutes from the April 3, 2017, meeting. c. Consider approval of Ordinance 821, Amending Chapter 70, Signs, Sec. 70-10 Temporary Business Signs. Town Council Minutes 04/24/17 Page 5 of 6 d. Consider approval of Resolution 17-20, Entering into an Interlocal Agreement with the City of Southlake regarding the construction of traffic signals and other necessary improvements at State Highway 114 and Solana/Kirkwood intersections. MOTION: Council Member Stoltenberg made a motion to approve the consent agenda. Council Rennhack seconded the motion. The motion carried by a vote of 5-0. 5. DISCUSSION AND CONSIDERATION OF ORDINANCE 822, AUTHORIZING THE ISSUANCE AND SALE OF TOWN OF WESTLAKE, TEXAS TAX NOTE, SERIES 2017; LEVYING AN ANNUAL AD VALOREM TAX AND PROVIDING FOR THE SECURITY FOR AND PAYMENT OF SAID NOTES; AND ENACTING OTHER PROVISIONS RELATING TO THE SUBJECT AND AMENDING PROJECT BUDGET. Director Meyer, Director Piper, and Mr. Tom Lawrence, Lawrence Financial, provided an overview of the proposed tax note. MOTION: Council Member Rennhack made a motion to approve Ordinance 822. Council Member Barrett seconded the motion. The motion carried by a vote of 5-0. 6. EXECUTIVE SESSION The Council did not convene into executive session. The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada Town Council Minutes 04/24/17 Page 6 of 6 - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 7. RECONVENE MEETING 8. TAKE ANY ACTION, IF NEEDED, FROM EXECUTIVE SESSION ITEMS. 9. FUTURE AGENDA ITEMS No future agenda items. 10. ADJOURNMENT There being no further business before the Council, Mayor Wheat asked for a motion to adjourn the meeting. MOTION: Council Member Belvedere made a motion to adjourn the meeting. Council Member Langdon seconded the motion. The motion carried by a vote of 5-0. Mayor Wheat adjourned the meeting at 8:09 p.m. APPROVED BY THE TOWN COUNCIL ON MAY 22, 2017. ATTEST: _____________________________ Laura Wheat, Mayor _____________________________ Kelly Edwards, Town Secretary Town Council Minutes 05/11/17 Page 1 of 2 MINUTES OF THE TOWN OF WESTLAKE, TEXAS TOWN COUNCIL MEETING May 11, 2017 PRESENT: Mayor Laura Wheat, Council Members: Alesa Belvedere, Carol Langdon, Michael Barrett and Wayne Stoltenberg ABSENT: Rick Rennhack OTHERS PRESENT: Town Manager Tom Brymer, Town Secretary Kelly Edwards, Director of Communications Ginger Awtry, and Assistant to the Town Manager/Director of Public Works Jarrod Greenwood. Special Session 1. CALL TO ORDER Mayor Wheat called the special session to order at 6:03 p.m. 2. PLEDGE OF ALLEGIANCE Mayor Wheat led the Pledge of Allegiance to the United States and Texas flags. 3. DISCUSSION AND CONSIDERATION OF ORDINANCE 823, CANVASSING THE RETURNS AND DECLARING THE RESULTS OF THE GENERAL ELECTION HELD ON MAY 6, 2017, FOR THE ELECTION OF THREE (3) COUNCIL MEMBERS TO TERMS EXPIRING MAY 2019. Town Secretary Edwards provided an overview of the cumulative reports provided by Denton and Tarrant counties. Town Council Minutes 05/11/17 Page 2 of 2 Discussion ensued regarding the list of Election Day voters and how under votes are calculated. MOTION: Council Member Belvedere made a motion to approve Ordinance 823. Council Member Barrett seconded the motion. The motion carried by a vote of 4-0. 4. ADMINISTER OATH OF OFFICE TO NEWLY ELECTED OFFICIALS. Mayor Wheat performed the Oath of Office to Council Members Langdon and Stoltenberg. 5. ADJOURNMENT There being no further business before the Council, Mayor Wheat asked for a motion to adjourn the meeting. MOTION: Council Member Belvedere made a motion to adjourn the meeting. Council Member Langdon seconded the motion. The motion carried by a vote of 4-0. Mayor Wheat adjourned the meeting at 6:13 p.m. APPROVED BY THE TOWN COUNCIL ON MAY 22, 2017. ATTEST: _____________________________ Laura Wheat, Mayor _____________________________ Kelly Edwards, Town Secretary Page 1 of 3 estlake Town Council TYPE OF ACTION Regular Meeting - Consent Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Consideration of an Ordinance Approving a Negotiated Settlement Between the Atmos Cities Steering Committee (“ACSC”) and Atmos Energy Corporation, Mid-Tex Division (“Company”) regarding the Company’s 2017 Rate Review Mechanism (RRM) Filings; and Approving a Settlement Agreement with Attached Rate Tariffs and Proof of Revenues and Other Documents Connected to these Rate Proceedings. STAFF CONTACT: Tom Brymer, Town Manager Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Fiscal Responsibility Municipal & Academic Operations High Quality Planning, Design & Development - We are a desirable well planned, high-quality community that is distinguished by exemplary design standards. Increase Transparency, Accessibility & Communications Strategic Initiative Outside the Scope of Identified Strategic Initiatives Time Line - Start Date: May 22, 2017 Completion Date: May 22, 2016 Funding Amount: N/A Status - Not Funded Source - N/A EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) The City, along with other similarly situated cities served by Atmos Energy Corp., Mid-Tex Division (“Atmos Mid-Tex” or “Company”), is a member of the Atmos Cities Steering Committee (“ACSC”). The RRM Tariff was originally adopted by ACSC member cities in 2007 as an alternative to the Gas Reliability Infrastructure Program (“GRIP”), the statutory provision that allows Atmos to bypass the City’s rate regulatory authority to increase its rates annually to recover capital investments. The RRM Tariff has been modified several times. Page 2 of 3 The 2017 RRM filing is the fifth RRM filing under the renewed RRM Tariff. On March 1, 2017, Atmos made a filing requesting $57.4 million additional revenues on a system-wide basis. Because the City of Dallas has a separate rate review process, exclusion of Dallas results in the Company requesting $46.4 million from other municipalities. Environs customers (ratepayers outside municipal limits) remain under the Railroad Commission’s exclusive original jurisdiction and have their rates set through the GRIP process. If the Company had used the GRIP process rather than the RRM process it would receive a $52.4 million increase, or about $4.4 million more than will be approved by the proposed Ordinance. ACSC and the Company have reached an agreement, reflected in the Ordinance, to reduce the Company’s request by $9.4 million, such that the Ordinance approving new rates reflects an increase of $48 million on a system-wide basis, or $38.8 million for Mid-Tex Cities, exclusive of the City of Dallas. ACSC and the Company have reached an agreement, reflected in this proposed rate Ordinance, to reduce the Company’s request by $5.5 million, such that the Ordinance approving new rates reflects an increase of $29.9 million on a system-wide basis, or $21.9 million for Mid-Tex Cities, exclusive of the City of Dallas. The tariffs attached to the Ordinance approve rates that will increase the Company’s revenues by $38.8 million for the Mid-Tex Rate Division, effective for bills rendered on or after June 1, 2017. The monthly residential customer charge will be $19.60. The consumption charge will be $0.14 per Ccf. The monthly bill impact for the typical residential customer consuming 46.8 Ccf will be an increase of $2.04, or about 3.87%. The typical commercial customer will see an increase of $6.27, or 2.37%. Attached to the Model Staff Report is a summary of the impact of new rates on the average bills of all customer classes. The ACSC Executive Committee and its designated legal counsel and consultants recommend that all Cities adopt the Ordinance with its attachments approving the negotiated rate settlement, resolving the 2017 RRM filing, and implementing the rate change. Further detail is contained in the attached Staff Report. Most municipalities have retained original jurisdiction over gas utility rates and services within their corporate limits. The Atmos Cities Steering Committee ("ACSC") is composed of municipalities, including Westlake, in the service area of Atmos Energy Corporation, Mid-Tex Division regardless of whether original jurisdiction has been retained. Atmos is a monopoly public utility provider of natural gas. Because Atmos has no competitors, regulation of the rates it charges its customers in the only way that cities can insure that natural gas rates are equitable and competitive. Working as a coalition, via the Atmos Cities Steering Committee, to review the rates charged by Atmos allows cities to accomplish more collectively than each city could do acting alone. Cities have more than 100 years’ experience in regulating natural gas rates in Texas. See attached Staff Report for background on this Atmos rate case. RECOMMENDATION Recommend adoption of the proposed ordinance adopting a new RRM tariff for the Company. Page 3 of 3 ATTACHMENTS 1. Staff Report. 2. Proposed rate ordinance. 3. Attachments to proposed rate ordinance. 1 May 2, 2017 STAFF REPORT The City, along with other similarly situated cities served by Atmos Energy Corp., Mid-Tex Division (“Atmos Mid-Tex” or “Company”), is a member of the Atmos Cities Steering Committee (“ACSC”). The RRM Tariff was originally adopted by ACSC member cities in 2007 as an alternative to the Gas Reliability Infrastructure Program (“GRIP”), the statutory provision that allows Atmos to bypass the City’s rate regulatory authority to increase its rates annually to recover capital investments. The RRM Tariff has been modified several times, most recently in 2013. The 2017 RRM filing is the fifth RRM filing under the renewed RRM Tariff. On March 1, 2017, Atmos made a filing requesting $57.4 million additional revenues on a system-wide basis. Because the City of Dallas has a separate rate review process, exclusion of Dallas results in the Company requesting $46.4 million from other municipalities. Environs customers (ratepayers outside municipal limits) remain under the Railroad Commission’s exclusive original jurisdiction and have their rates set through the GRIP process. If the Company had used the GRIP process rather than the RRM process it would receive a $52.4 million increase, or about $4.4 million more than will be approved by the Ordinance. ACSC and the Company have reached an agreement, reflected in the Ordinance, to reduce the Company’s request by $9.4 million, such that the Ordinance approving new rates reflects an increase of $48 million on a system-wide basis, or $38.8 million for Mid-Tex Cities, exclusive of the City of Dallas. The tariffs attached to the Ordinance approve rates that will increase the Company’s revenues by $38.8 million for the Mid-Tex Rate Division, effective for bills rendered on or after June 1, 2017. The monthly residential customer charge will be $19.60. The consumption charge will be $0.14 per Ccf. The monthly bill impact for the typical residential customer consuming 46.8 Ccf will be an increase of $2.04, or about 3.87%. The typical commercial customer will see an increase of $6.27, or 2.37%. Attached to this Model Staff Report is a summary of the impact of new rates on the average bills of all customer classes. The ACSC Executive Committee and its designated legal counsel and consultants recommend that all Cities adopt the Ordinance with its attachments approving the negotiated rate settlement resolving the 2017 RRM filing, and implementing the rate change. Explanation of “Be It Ordained” Sections: 1. This section approves all findings in the Ordinance. 2. This section finds the settled amount of $48 million on a system-wide basis to be a comprehensive settlement of gas utility rate issues arising from Atmos Mid-Tex’s 2017 RRM filing, and that such settlement is in the public interest and is consistent with the City’s statutory authority. 3. This section finds the existing Atmos Mid-Tex rates to be unreasonable, and approves the new tariffed rates providing for additional revenues over currently-billed rates of $48 million on a system-wide basis and adopts the attached new rate tariffs (Attachment A). 2 4. This section establishes the baseline for pensions and other post-employment benefits for future rate cases (Attachment C). 5. This section requires the Company to reimburse Cities for reasonable ratemaking costs associated with reviewing and processing the RRM filing. 6. This section requires a rate reconciliation in the event that federal income tax rates change. 7. This section requires renegotiation of current RRM terms and conditions this Summer and if new terms and conditions are not agreed to by both parties, the RRM process will be terminated and Cities will be encouraged to pass show cause resolutions to trigger a traditional rate case at the Railroad Commission. 8. This section repeals any resolution or ordinance that is inconsistent with this Ordinance. 9. This section finds that the meeting was conducted in compliance with the Texas Open Meetings Act, Texas Government Code, Chapter 551. 10. This section is a savings clause, which provides that if any section(s) is later found to be unconstitutional or invalid, that finding shall not affect, impair or invalidate the remaining provisions of this Ordinance. This section further directs that the remaining provisions of the Ordinance are to be interpreted as if the offending section or clause never existed. 11. This section provides for an effective date upon passage which, according to the Cities’ ordinance that adopted the RRM process, is June 1, 2017. 12. This paragraph directs that a copy of the signed Ordinance be sent to a representative of the Company and legal counsel for the Steering Committee. 2557/28/7339860 Line June 1, 2016 1 Rate R @ 46.3 Ccf CURRENT PROPOSED CHANGE 2 Customer charge 19.10$ 3 Consumption charge 46.3 CCF X 0.11378$ = 5.27 4 Rider GCR Part A 46.3 CCF X 0.28325$ = 13.11 5 Rider GCR Part B 46.3 CCF X 0.25447$ = 11.78 6 Subtotal 49.26$ 7 Rider FF & Rider TAX 49.26$ X 0.07142 = 3.52 8 Total 52.78$ 9 10 Customer charge 19.60$ 11 Consumption charge 46.3 CCF X 0.14427$ =6.68 12 Rider GCR Part A 46.3 CCF X 0.28325$ =13.11 13 Rider GCR Part B 46.3 CCF X 0.25447$ =11.78 14 Subtotal 51.17$ 15 Rider FF & Rider TAX 51.17$ X 0.07142 =3.65 16 Total 54.82$ $2.04 17 3.87% 18 19 Rate C @ 371 Ccf CURRENT PROPOSED CHANGE 20 Customer charge 41.75$ 21 Consumption charge 371.0 CCF X 0.08494$ = 31.51 22 Rider GCR Part A 371.0 CCF X 0.28325$ = 105.07 23 Rider GCR Part B 371.0 CCF X 0.18646$ = 69.17 24 Subtotal 247.50$ 25 Rider FF & Rider TAX 247.50$ X 0.07142 = 17.68 26 Total 265.18$ 27 28 Customer charge 44.70$ 29 Consumption charge 371.0 CCF X 0.09279$ =34.42 30 Rider GCR Part A 371.0 CCF X 0.28325$ =105.07 31 Rider GCR Part B 371.0 CCF X 0.18646$ =69.17 32 Subtotal 253.36$ 33 Rider FF & Rider TAX 253.36$ X 0.07142 =18.09 34 Total 271.45$ $6.27 35 2.37% ATMOS ENERGY CORP., MID-TEX DIVISION AVERAGE BILL COMPARISON - BASE RATES TEST YEAR ENDING DECEMBER 31, 2016 36 Rate I @ 4364 MMBTU CURRENT PROPOSED CHANGE 37 Customer charge 738.00$ 38 Consumption charge 1,500 MMBTU X 0.3096$ = 464.40 39 Consumption charge 2,864 MMBTU X 0.2267$ = 649.26 40 Consumption charge 0 MMBTU X 0.0486$ =- 41 Rider GCR Part A 4,364 MMBTU X 0.2900$ = 1,265.76 42 Rider GCR Part B 4,364 MMBTU X 0.4373$ = 1,908.41 43 Subtotal 5,025.83$ 44 Rider FF & Rider TAX 5,025.83$ X 0.07142 = 358.93 45 Total 5,384.76$ 46 47 Customer charge 799.75$ 48 Consumption charge 1,500 MMBTU X 0.3374$ =506.10 49 Consumption charge 2,864 MMBTU X 0.2470$ =707.40 50 Consumption charge 0 MMBTU X 0.0530$ =- 51 Rider GCR Part A 4,364 MMBTU X 0.2900$ =1,265.76 52 Rider GCR Part B 4,364 MMBTU X 0.4373$ =1,908.41 53 Subtotal 5,187.42$ 54 Rider FF & Rider TAX 5,187.42$ X 0.07142 =370.47 55 Total 5,557.89$ $173.13 56 3.22% 57 Rate T @ 4364 MMBTU CURRENT PROPOSED CHANGE 58 Customer charge 738.00$ 59 Consumption charge 1,500 MMBTU X 0.3096$ = 464.40 60 Consumption charge 2,864 MMBTU X 0.2267$ = 649.26 61 Consumption charge 0 MMBTU X 0.0486$ =- 62 Rider GCR Part B 4,364 MMBTU X 0.4373$ = 1,908.41 63 Subtotal 3,760.07$ 64 Rider FF & Rider TAX 3,760.07$ X 0.07142 = 268.54 65 Total 4,028.61$ 66 67 Customer charge 799.75$ 68 Consumption charge 1,500 MMBTU X 0.3374$ =506.10 69 Consumption charge 2,864 MMBTU X 0.2470$ =707.40 70 Consumption charge 0 MMBTU X 0.0530$ =- 71 Rider GCR Part B 4,364 MMBTU X 0.4373$ =1,908.41 72 Subtotal 3,921.66$ 73 Rider FF & Rider TAX 3,921.66$ X 0.07142 =280.08 74 Total 4,201.74$ $173.13 75 4.30% Ordinance 824 Page 1 of 4 ORDINANCE NO. 824 AN ORDINANCE OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS, APPROVING A NEGOTIATED SETTLEMENT BETWEEN THE ATMOS CITIES STEERING COMMITTEE (“ACSC”) AND ATMOS ENERGY CORP., MID-TEX DIVISION REGARDING THE COMPANY’S 2017 RATE REVIEW MECHANISM FILINGS; DECLARING EXISTING RATES TO BE UNREASONABLE; ADOPTING TARIFFS THAT REFLECT RATE ADJUSTMENTS CONSISTENT WITH THE NEGOTIATED SETTLEMENT; FINDING THE RATES TO BE SET BY THE SETTLEMENT TARIFFS TO BE JUST AND REASONABLE AND IN THE PUBLIC INTEREST; REQUIRING RECONCILIATION AND RATE ADJUSTMENTS IF FEDERAL INCOME TAX RATES CHANGE; TERMINATING THE RRM PROCESS FOR 2018 PENDING RENEGOTIATION OF RRM TERMS AND CONDITIONS; REQUIRING THE COMPANY TO REIMBURSE ACSC’S REASONABLE RATEMAKING EXPENSES; DETERMINING THAT THIS ORDINANCE WAS PASSED IN ACCORDANCE WITH THE REQUIREMENTS OF THE TEXAS OPEN MEETINGS ACT; ADOPTING A SAVINGS CLAUSE; DECLARING AN EFFECTIVE DATE; AND REQUIRING DELIVERY OF THIS ORDINANCE TO THE COMPANY AND THE ACSC’S LEGAL COUNSEL. WHEREAS, the Town of Westlake, Texas (“Town”) is a gas utility customer of Atmos Energy Corp., Mid-Tex Division (“Atmos Mid-Tex” or “Company”), and a regulatory authority with an interest in the rates and charges of Atmos Mid-Tex; and WHEREAS, the Town is a member of the Atmos Cities Steering Committee (“ACSC”), a coalition of similarly-situated cities served by Atmos Mid-Tex (“ACSC Cities”) that have joined together to facilitate the review of, and response to, natural gas issues affecting rates charged in the Atmos Mid-Tex service area; and WHEREAS, ACSC and the Company worked collaboratively to develop a new Rate Review Mechanism (“RRM”) tariff that allows for an expedited rate review process by ACSC Cities as a substitute to the Gas Reliability Infrastructure Program (“GRIP”) process instituted by the Legislature, and that will establish rates for the ACSC Cities based on the system-wide cost of serving the Atmos Mid-Tex Division; and WHEREAS, on March 1, 2017, Atmos Mid-Tex filed its 2017 RRM rate request with ACSC Cities; and WHEREAS, ACSC coordinated its review of the Atmos Mid-Tex 2017 RRM filing through its Executive Committee, assisted by ACSC’s attorneys and consultants, to resolve issues identified in the Company’s RRM filing; and Ordinance 824 Page 2 of 4 WHEREAS, the Executive Committee, as well as ACSC’s counsel and consultants, recommend that ACSC Cities approve an increase in base rates for Atmos Mid-Tex of $48 million on a system-wide basis; and WHEREAS, the attached tariffs implementing new rates are consistent with the recommendation of the ACSC Executive Committee, are agreed to by the Company, and are just, reasonable, and in the public interest; WHEREAS, the RRM Tariff contemplates reimbursement of ACSC’s reasonable expenses associated with RRM applications; WHEREAS, the Company and ACSC have agreed that rates should be adjusted if any change in federal income tax rates is implemented during the period that rates approved herein remain in place; and WHEREAS, because ACSC believes that certain provisions of the current terms and conditions of the RRM tariff are inconsistent with market conditions, the Town expects renegotiation of the current RRM tariff in the Summer of 2017. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That the findings set forth in this Ordinance are hereby in all things approved. SECTION 2: That the Town Council finds that the settled amount of an increase in revenues of $48 million on a system-wide basis represents a comprehensive settlement of gas utility rate issues affecting the rates, operations, and services offered by Atmos Mid-Tex within the municipal limits arising from Atmos Mid-Tex’s 2017 RRM filing, is in the public interest, and is consistent with the Town’s authority under Section 103.001 of the Texas Utilities Code. SECTION 3: That the existing rates for natural gas service provided by Atmos Mid-Tex are unreasonable. The new tariffs attached hereto and incorporated herein as Attachment A, are just and reasonable, and are designed to allow Atmos Mid-Tex to recover annually an additional $48 million in revenue over the amount allowed under currently approved rates, as shown in the Proof of Revenues attached hereto and incorporated herein as Attachment B; such tariffs are hereby adopted. Ordinance 824 Page 3 of 4 SECTION 4: That the ratemaking treatment for pensions and other post-employment benefits in Atmos Mid-Tex’s next RRM filing shall be as set forth on Attachment C, attached hereto and incorporated herein. SECTION 5: Consistent with Texas Utilities Code Section 104.055(c), Atmos Energy’s recovery of federal income tax expense through the Rider RRM has been computed using the statutory income tax rate. In the event that a change in the statutory income tax rate is implemented during the Rider RRM Rate Effective Date, Atmos Energy shall reconcile the difference between the amount of federal income tax expense included in the Rider RRM calculation for the Rate Effective Date with the amount of federal income tax expense authorized under the new statutory income tax rate. The reconciliation period shall be from the date on which any new statutory income tax rate is implemented through the Rate Effective Date. An interest component calculated at the customer deposit interest rate then in effect as approved by the Railroad Commission of Texas shall be applied to the federal income tax expense reconciliation. Further, any required reconciliation of federal income tax expense shall be included as part of Atmos Mid-Tex’s next annual RRM filing and shall be returned to or recovered from customers as a one-time credit or surcharge to the customer’s bill. SECTION 6: The Town requires renegotiation of RRM tariff terms and conditions during the Summer of 20017. If an agreed renegotiated RRM tariff cannot be achieved, the Town will terminate the RRM process and consider initiation of a traditional rate case to reduce the Company’s authorized return on equity. SECTION 7: That Atmos Mid-Tex shall reimburse the reasonable ratemaking expenses of the ACSC in processing the Company’s 2017 RRM filing. SECTION 8: That to the extent any resolution or ordinance previously adopted by the Council is inconsistent with this Ordinance, it is hereby repealed. SECTION 9: That the meeting at which this Ordinance was approved was in all things conducted in strict compliance with the Texas Open Meetings Act, Texas Government Code, Chapter 551. SECTION 10: That if any one or more sections or clauses of this Ordinance is adjudged to be unconstitutional or invalid, such judgment shall not affect, impair, or invalidate the remaining provisions of this Ordinance, and the remaining provisions of the Ordinance shall be interpreted as if the offending section or clause never existed. Ordinance 824 Page 4 of 4 SECTION 11: That consistent with the Town Ordinance that established the RRM process, this Ordinance shall become effective from and after its passage with rates authorized by attached tariffs to be effective for bills rendered on or after June 1, 2017. SECTION 12: That a copy of this Ordinance shall be sent to Atmos Mid-Tex, care of Chris Felan, Vice President of Rates and Regulatory Affairs Mid-Tex Division, Atmos Energy Corporation, 5420 LJB Freeway, Suite 1862, Dallas, Texas 75240, and to Geoffrey Gay, General Counsel to ACSC, at Lloyd Gosselink Rochelle & Townsend, P.C., 816 Congress Avenue, Suite 1900, Austin, Texas 78701. PASSED AND APPROVED ON THIS 22ND DAY OF MAY 2017. _____________________________ ATTEST: Laura Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: R – RESIDENTIAL SALES APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Application Applicable to Residential Customers for all natural gas provided at one Point of Delivery and measured through one meter. Type of Service Where service of the type desired by Customer is not already available at the Point of Delivery, additional charges and special contract arrangements between Company and Customer may be required prior to service being furnished. Monthly Rate Customer's monthly bill will be calculated by adding the following Customer and Ccf charges to the amounts due under the riders listed below: Charge Amount Customer Charge per Bill $ 19.60 per month Rider CEE Surcharge $ 0.02 per month1 Total Customer Charge $ 19.62 per month Commodity Charge – All Ccf $0.14427 per Ccf Gas Cost Recovery: Plus an amount for gas costs and upstream transportation costs calculated in accordance with Part (a) and Part (b), respectively, of Rider GCR. Weather Normalization Adjustment: Plus or Minus an amount for weather normalization calculated in accordance with Rider WNA. Franchise Fee Adjustment: Plus an amount for franchise fees calculated in accordance with Rider FF. Rider FF is only applicable to customers inside the corporate limits of any incorporated municipality. Tax Adjustment: Plus an amount for tax calculated in accordance with Rider TAX. Surcharges: Plus an amount for surcharges calculated in accordance with the applicable rider(s). Agreement An Agreement for Gas Service may be required. Notice Service hereunder and the rates for services provided are subject to the orders of regulatory bodies having jurisdiction and to the Company’s Tariff for Gas Service. 1Reference Rider CEE - Conservation and Energy Efficiency as approved in GUD 10170. Surcharge billing effective July 1, 2016. Attachment A Ordinance 824 MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: C – COMMERCIAL SALES APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Application Applicable to Commercial Customers for all natural gas provided at one Point of Delivery and measured through one meter and to Industrial Customers with an average annual usage of less than 30,000 Ccf. Type of Service Where service of the type desired by Customer is not already available at the Point of Delivery, additional charges and special contract arrangements between Company and Customer may be required prior to service being furnished. Monthly Rate Customer's monthly bill will be calculated by adding the following Customer and Ccf charges to the amounts due under the riders listed below: Charge Amount Customer Charge per Bill $ 44.70 per month Rider CEE Surcharge $ 0.08 per month1 Total Customer Charge $ 44.78 per month Commodity Charge – All Ccf $ 0.09279 per Ccf Gas Cost Recovery: Plus an amount for gas costs and upstream transportation costs calculated in accordance with Part (a) and Part (b), respectively, of Rider GCR. Weather Normalization Adjustment: Plus or Minus an amount for weather normalization calculated in accordance with Rider WNA. Franchise Fee Adjustment: Plus an amount for franchise fees calculated in accordance with Rider FF. Rider FF is only applicable to customers inside the corporate limits of any incorporated municipality. Tax Adjustment: Plus an amount for tax calculated in accordance with Rider TAX. Surcharges: Plus an amount for surcharges calculated in accordance with the applicable rider(s). Agreement An Agreement for Gas Service may be required. Notice Service hereunder and the rates for services provided are subject to the orders of regulatory bodies having jurisdiction and to the Company’s Tariff for Gas Service. 1 Reference Rider CEE - Conservation and Energy Efficiency as approved in GUD 10170. Surcharge billing effective July 1, 2016. Attachment A Ordinance 824 MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: I – INDUSTRIAL SALES APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Application Applicable to Industrial Customers with a maximum daily usage (MDU) of less than 3,500 MMBtu per day for all natural gas provided at one Point of Delivery and measured through one meter. Service for Industrial Customers with an MDU equal to or greater than 3,500 MMBtu per day will be provided at Company's sole option and will require special contract arrangements between Company and Customer. Type of Service Where service of the type desired by Customer is not already available at the Point of Delivery, additional charges and special contract arrangements between Company and Customer may be required prior to service being furnished. Monthly Rate Customer's monthly bill will be calculated by adding the following Customer and MMBtu charges to the amounts due under the riders listed below: Charge Amount Customer Charge per Meter $ 799.75 per month First 0 MMBtu to 1,500 MMBtu $ 0.3374 per MMBtu Next 3,500 MMBtu $ 0.2470 per MMBtu All MMBtu over 5,000 MMBtu $ 0.0530 per MMBtu Gas Cost Recovery: Plus an amount for gas costs and upstream transportation costs calculated in accordance with Part (a) and Part (b), respectively, of Rider GCR. Franchise Fee Adjustment: Plus an amount for franchise fees calculated in accordance with Rider FF. Rider FF is only applicable to customers inside the corporate limits of any incorporated municipality. Tax Adjustment: Plus an amount for tax calculated in accordance with Rider TAX. Surcharges: Plus an amount for surcharges calculated in accordance with the applicable rider(s). Curtailment Overpull Fee Upon notification by Company of an event of curtailment or interruption of Customer’s deliveries, Customer will, for each MMBtu delivered in excess of the stated level of curtailment or interruption, pay Company 200% of the midpoint price for the Katy point listed in Platts Gas Daily published for the applicable Gas Day in the table entitled “Daily Price Survey.” Replacement Index In the event the “midpoint” or “common” price for the Katy point listed in Platts Gas Daily in the table entitled “Daily Price Survey” is no longer published, Company will calculate the applicable imbalance fees utilizing a daily price index recognized as authoritative by the natural gas industry and most closely approximating the applicable index. Attachment A Ordinance 824 MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: I – INDUSTRIAL SALES APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Agreement An Agreement for Gas Service may be required. Notice Service hereunder and the rates for services provided are subject to the orders of regulatory bodies having jurisdiction and to the Company’s Tariff for Gas Service. Special Conditions In order to receive service under Rate I, Customer must have the type of meter required by Company. Customer must pay Company all costs associated with the acquisition and installation of the meter. Attachment A Ordinance 824 MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: T – TRANSPORTATION APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Application Applicable, in the event that Company has entered into a Transportation Agreement, to a customer directly connected to the Atmos Energy Corp., Mid-Tex Division Distribution System (Customer) for the transportation of all natural gas supplied by Customer or Customer’s agent at one Point of Delivery for use in Customer's facility. Type of Service Where service of the type desired by Customer is not already available at the Point of Delivery, additional charges and special contract arrangements between Company and Customer may be required prior to service being furnished. Monthly Rate Customer's bill will be calculated by adding the following Customer and MMBtu charges to the amounts and quantities due under the riders listed below: Charge Amount Customer Charge per Meter $ 799.75 per month First 0 MMBtu to 1,500 MMBtu $ 0.3374 per MMBtu Next 3,500 MMBtu $ 0.2470 per MMBtu All MMBtu over 5,000 MMBtu $ 0.0530 per MMBtu Upstream Transportation Cost Recovery: Plus an amount for upstream transportation costs in accordance with Part (b) of Rider GCR. Retention Adjustment: Plus a quantity of gas as calculated in accordance with Rider RA. Franchise Fee Adjustment: Plus an amount for franchise fees calculated in accordance with Rider FF. Rider FF is only applicable to customers inside the corporate limits of any incorporated municipality. Tax Adjustment: Plus an amount for tax calculated in accordance with Rider TAX. Surcharges: Plus an amount for surcharges calculated in accordance with the applicable rider(s). Imbalance Fees All fees charged to Customer under this Rate Schedule will be charged based on the quantities determined under the applicable Transportation Agreement and quantities will not be aggregated for any Customer with multiple Transportation Agreements for the purposes of such fees. Monthly Imbalance Fees Customer shall pay Company the greater of (i) $0.10 per MMBtu, or (ii) 150% of the difference per MMBtu between the highest and lowest “midpoint” price for the Katy point listed in Platts Gas Daily in the table entitled “Daily Price Survey” during such month, for the MMBtu of Customer’s monthly Cumulative Imbalance, as defined in the applicable Transportation Agreement, at the end of each month that exceeds 10% of Customer’s receipt quantities for the month. Attachment A Ordinance 824 MID-TEX DIVISION RRC Tariff No: ATMOS ENERGY CORPORATION RATE SCHEDULE: T – TRANSPORTATION APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 06/01/2017 PAGE: Curtailment Overpull Fee Upon notification by Company of an event of curtailment or interruption of Customer’s deliveries, Customer will, for each MMBtu delivered in excess of the stated level of curtailment or interruption, pay Company 200% of the midpoint price for the Katy point listed in Platts Gas Daily published for the applicable Gas Day in the table entitled “Daily Price Survey.” Replacement Index In the event the “midpoint” or “common” price for the Katy point listed in Platts Gas Daily in the table entitled “Daily Price Survey” is no longer published, Company will calculate the applicable imbalance fees utilizing a daily price index recognized as authoritative by the natural gas industry and most closely approximating the applicable index. Agreement A transportation agreement is required. Notice Service hereunder and the rates for services provided are subject to the orders of regulatory bodies having jurisdiction and to the Company’s Tariff for Gas Service. Special Conditions In order to receive service under Rate T, customer must have the type of meter required by Company. Customer must pay Company all costs associated with the acquisition and installation of the meter. Attachment A Ordinance 824 MID-TEX DIVISION ATMOS ENERGY CORPORATION RIDER: WNA – WEATHER NORMALIZATION ADJUSTMENT APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 11/01/2017 PAGE: Provisions for Adjustment The Commodity Charge per Ccf (100 cubic feet) for gas service set forth in any Rate Schedules utilized by the cities of the Mid-Tex Division service area for determining normalized winter period revenues shall be adjusted by an amount hereinafter described, which amount is referred to as the "Weather Normalization Adjustment." The Weather Normalization Adjustment shall apply to all temperature sensitive residential and commercial bills based on meters read during the revenue months of November through April. The five regional weather stations are Abilene, Austin, Dallas, Waco, and Wichita Falls. Computation of Weather Normalization Adjustment The Weather Normalization Adjustment Factor shall be computed to the nearest one-hundredth cent per Ccf by the following formula: (HSFi x (NDD-ADD) ) WNAFi = Ri (BLi + (HSFi x ADD) ) Where i = any particular Rate Schedule or billing classification within any such particular Rate Schedule that contains more than one billing classification WNAFi = Weather Normalization Adjustment Factor for the ith rate schedule or classification expressed in cents per Ccf Ri = Commodity Charge rate of temperature sensitive sales for the ith schedule or classification. HSFi = heat sensitive factor for the ith schedule or classification divided by the average bill count in that class NDD = billing cycle normal heating degree days calculated as the simple ten-year average of actual heating degree days. ADD = billing cycle actual heating degree days. Bli = base load sales for the ith schedule or classification divided by the average bill count in that class The Weather Normalization Adjustment for the jth customer in ith rate schedule is computed as: WNAi = WNAFi x qij Where qij is the relevant sales quantity for the jth customer in ith rate schedule. Attachment A Ordinance 824 MID-TEX DIVISION ATMOS ENERGY CORPORATION RIDER: WNA – WEATHER NORMALIZATION ADJUSTMENT APPLICABLE TO: ALL CUSTOMERS IN THE MID-TEX DIVISION EXCEPT THE CITY OF DALLAS AND UNINCORPORATED AREAS EFFECTIVE DATE: Bills Rendered on or after 11/01/2017 PAGE: Base Use/Heat Use Factors Residential Commercial Base use Heat use Base use Heat use Weather Station Ccf Ccf/HDD Ccf Ccf/HDD Abilene 9.79 0.1347 93.16 0.6060 Austin 10.37 0.1483 190.68 0.9069 Dallas 13.36 0.2089 180.35 1.0191 Waco 9.64 0.1348 124.37 0.5791 Wichita Falls 11.20 0.1412 107.96 0.5571 Weather Normalization Adjustment (WNA) Report On or before June 1 of each year, the Company posts on its website at atmosenergy.com/mtx-wna, in Excel format, a Weather Normalization Adjustment (WNA) Report to show how the Company calculated its WNAs factor during the preceding winter season. Additionally, on or before June 1 of each year, the Company files one hard copy and an Excel version of the WNA Report with the Railroad Commission of Texas' Gas Services Division, addressed to the Director of that Division. Attachment A Ordinance 824 File Date: March 1, 2017 ATMOS ENERGY CORP., MID-TEX DIVISION PROPOSED TARIFF STRUCTURE (BEFORE RATE CASE EXPENSE RECOVERY) TEST YEAR ENDING DECEMBER 31, 2016 (a)(b)(c) (d) (e) (f)(g)(h)(i)(j)(k) 1 Proposed Change In Rates:48,000,000$ Schedule A 2 Proposed Change In Rates without Revenue Related Taxes:44,800,457$ Ln 1 divided by factor on WP_F-5.1 3 4 5 6 Revenue Requirements Allocations 7 Residential 338,431,486$ 77.95% Per GUD 10170 Final Order 8 Commercial 84,223,622 19.40% Per GUD 10170 Final Order 9 Industrial and Transportation 11,490,316 2.65% Per GUD 10170 Final Order 10 Net Revenue Requirements GUD No. 10170 434,145,424$ 11 12 13 14 15 16 With Proportional Increase all classes but Residential and a 40% residential base charge increase:In accordance with RRM tariff: 17 18 Current Prospective Revenues Proposed Change Proposed Change In Revenues Proposed Rates Proposed Revenues 19 20 Residential Base Charge 19.08$ 0.77$ 13,969,407$ Residential Base Charge 0.52$ 9,385,859$ 19.60$ 353,851,897$ 21 Residential Consumption Charge 0.11378$ 0.02502$ 20,954,111 Residential Consumption Charge 0.03049$ 25,534,444 0.14427$ 120,821,718 22 Commercial Base Charge 41.70$ 2.96$ 4,345,614 Commercial Base Charge 3.00$ 4,409,676 44.70$ 65,707,365 23 Commercial Consumption Charge 0.08494$ 0.00797$ 4,345,614 Commercial Consumption Charge 0.00785$ 4,280,326 0.09279$ 50,595,093 24 I&T Base Charge 737.00$ 62.70$ 592,856 I&T Base Charge 62.75$ 593,364 799.75$ 7,562,427 25 I&T Consumption Charge Tier 1 MMBTU 0.3096$ 0.0278$ 279,522 I&T Consumption Charge Tier 1 MMBTU 0.0278$ 279,726 0.3374$ 3,394,949 26 I&T Consumption Charge Tier 2 MMBTU 0.2267$ 0.0203$ 225,635 I&T Consumption Charge Tier 2 MMBTU 0.0203$ 225,178 0.2470$ 2,739,848 27 I&T Consumption Charge Tier 3 MMBTU 0.0486$ 0.0044$ 87,699 I&T Consumption Charge Tier 3 MMBTU 0.0044$ 88,488 0.0530$ 1,065,879 28 44,800,457$ 44,797,060$ 605,739,177$ 29 WP_J-5 Page 1 of 1 Attachment B Ordinance 824 Line No.Description Pension Account Plan ("PAP") Post-Retirement Medical Plan ("FAS 106") Pension Account Plan ("PAP") Supplemental Executive Benefit Plan ("SERP") Post-Retirement Medical Plan ("FAS 106") Adjustment Total (a)(b)(c)(d)(e)(f)(g) 1 Fiscal Year 2017 Willis Towers Watson Report as adjusted (1), (3)5,004,862$ 2,864,121$ 8,234,627$ 194,941$ 4,375,142$ 2 Allocation to Mid-Tex 45.03% 45.03% 71.23% 100.00% 71.23% 3 Fiscal Year 2017 Actuarially Determined O&M Benefits (Ln 1 x Ln 2) 2,253,477$ 1,289,592$ 5,865,537$ 194,941$ 3,116,420$ 4 O&M and Capital Allocation Factor 100.00% 100.00% 100.00% 100.00% 100.00% 5 Fiscal Year 17 Willis Towers Watson Benefit Costs To Approve (excluding Removed Cost Centers) (Ln 3 x Ln 4)2,253,477$ 1,289,592$ 5,865,537$ 194,941$ 3,116,420$ 12,719,968$ 6 7 8 Summary of Costs to Approve: 9 10 Total Pension Account Plan ("PAP")2,253,477$ 5,865,537$ 8,119,015$ 11 Total Post-Retirement Medical Plan ("FAS 106")1,289,592$ 3,116,420$ 4,406,012 12 Total Supplemental Executive Retirement Plan ("SERP")194,941$ 194,941 13 Total (Ln 10 + Ln 11 + Ln 12)2,253,477$ 1,289,592$ 5,865,537$ 194,941$ 3,116,420$ 12,719,968$ 14 15 16 O&M Expense Factor 74.05% 74.05% 37.75%20.00% 37.75% 17 18 Expense Portion (Ln 13 x Ln 16)1,668,700$ 954,943$ 2,214,432$ 38,988$ 1,176,551$ 6,053,614$ 19 20 Capital Factor 25.95% 25.95% 62.25%80.00% 62.25% 21 22 Capital Portion (Ln 13 x Ln 20)584,777$ 334,649$ 3,651,105$ 155,953$ 1,939,870$ 6,666,354$ 23 24 Total (Ln 18 + Ln 22)2,253,477$ 1,289,592$ 5,865,537$ 194,941$ 3,116,420$ 12,719,968$ ATMOS ENERGY CORP., MID-TEX DIVISION PENSIONS AND RETIREE MEDICAL BENEFITS FOR CITIES APPROVAL TEST YEAR ENDING DECEMBER 31, 2016 Shared Services Mid-Tex Direct Attachment C Ordinance 824 Page 1 of 4 estlake Town Council TYPE OF ACTION Regular Meeting - Consent Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Consider an Ordinance amending Chapter 94, Utilities, of the Town of Westlake Code of Ordinances adding Article V, Cross Connection Control, Sections 94-100 through 94-150, establishing fees and penalties. STAFF CONTACT: Jarrod Greenwood, Public Works Director/Assistant to the Town Manager Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Planned / Responsible Development Municipal & Academic Operations High Quality Planning, Design & Development - We are a desirable well planned, high-quality community that is distinguished by exemplary design standards. Preserve Desirability & Quality of Life Strategic Initiative Outside the Scope of Identified Strategic Initiatives Time Line - Start Date: May 22, 2017 Completion Date: May 22, 2017 Revenue Amount: N/A Status - N/A Source - Utility Fund EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) Current Situation: The Town does not have an ordinance compliant with the state’s mandate. Why Action is Necessary: As you will recall, staff provided a presentation at the February 27th regular Council Meeting regarding the state mandate to adopt and implement a cross connection control ordinance. All public water systems in the state of Texas are required by the Texas Commission on Page 2 of 4 Environmental Quality to have a Cross Connection Control Ordinance and implement a program to protect the public’s drinking water system. The proposed ordinance will provide for the ability to enforce Public Water System standards required by TCEQ. Under Section §290 Subchapter D of the Texas Administrative Code, all water purveyors (i.e. cities, water districts, etc.) are required to establish cross connection programs and adopt a plumbing ordinance to meet Texas Commission on Environmental Quality (TCEQ) minimum requirements. Annual testing is required by a certified inspector and records must be kept. TCEQ requires that “an adequate internal cross-connection control program shall include an annual inspection and testing by a certified backflow prevention assembly tester on all backflow prevention assemblies used for health hazard protection”. If incorrectly assembled or inoperable, non-potable water or other contaminants have the ability to enter the potable (“drinking water”) system. Most businesses in Westlake have numerous assemblies i.e. fire suppression, lawn irrigation, soda fountains, mop sinks etc. Most residences in Westlake have an irrigation system, fire suppression, water purification or softener systems etc. requiring such devices. What Is a Cross Connection? A cross connection is a direct or potential connection between any part of the public water supply system and a source of contamination or pollution. The most common form of cross connection is a garden hose, which is easily connected to the public water supply system and can be used to apply a variety of potentially dangerous substances, including chemicals and fertilizer. Other common cross connections include dishwashers, toilets, pressure washers, boilers, pools, and lawn sprinkler systems. How Does Contamination Occur? Water normally flows in one direction, from the public water system through the customer’s cold or hot water plumbing system to a faucet or other plumbing fixture. Public water systems are subject to potential losses or increases of pressure. When system pressure changes rapidly (e.g. water main break, fire hydrant use, etc.), the flow of water in nearby buildings has the potential to reverse with water leaving homes, buildings, or water features and returning to the public system. Contamination of the public potable water supply is possible due to unprotected plumbing connections, or cross-connections, within properties without backflow prevention. There are numerous, well documented cases where cross connections have been responsible for contamination of drinking water, and have resulted in the spread of disease and/or rendering the public water system unsafe for potable consumption. The problem is a dynamic one because piping systems are continually being installed, altered, or extended; sometimes without staff’s knowledge. Backsiponage may occur when there is a drop in the supply pressure of the water distribution system. This can be caused by a water line break, water main repair, or during a rapid withdrawal of water from a fire hydrant. This creates a vacuum, which may pull or siphon contaminants or pollutants into the drinking water supply. Page 3 of 4 Backpressure may be created when a source of pressure, such as a pump, boiler, or other building creates a pressure greater than that supplied from the water distribution system; this may force water to reverse direction. What are some examples of residential backflow incidents? In 1991, an atmospheric vacuum breaker valve intended to protect a cross-connection between an irrigation system and the potable supply malfunctioned, allowing backflow of irrigation water into the public water system. The water system, located in Michigan, was contaminated with nematodes, rust, and debris (Source: AWWA PNWS, 1995). In 1997, a fire truck pump created backpressure on a fire hydrant before the valve was closed, forcing over 60 gallons of aqueous fire-fighting foam into an estimated 40,000 neighborhood taps in Charlotte-Mecklenburg, North Carolina (Source: ABPA, 1999). In August 2016, a faulty backflow prevention device in Jacksonville, NC allowed swimming pool water to contaminate drinking water lines. Boil water advisory issued while water district flushed lines and the backflow preventer was replaced (Source: WNCT.com). In July 2015, E-coli found in the Corpus Christi water supply was traced to a neighborhood that hade private wells and sprinkler systems without backflow prevention assemblies. Contaminated water was able to flow into the community water system from these properties because there was no backflow protection maintained between them and the water district (Source: KZTV.com). How does the proposed ordinance affect current and future residents and businesses? While the Town does not have a Cross Connection Control Ordinance, we have required the installation of backflow prevention assemblies in accordance with adopted plumbing codes at the time of building permit issuance. However, TCEQ requires annual testing of devices, and repairing if necessary, to ensure they are operating as designed. The proposed ordinance will require registration of all backflow prevention assemblies and may require some residents and businesses to start testing their devices annually. Future residents and businesses will be made aware of the backflow assembly registration and testing requirements when establishing new water service. How will the Cross Control Program be administered? Staff is evaluating service delivery options that includes outsourcing to a business that provides Cross Connection Control Program services to some of our neighboring communities. What are the Costs? Anticipated costs below will be included in the comprehensive Fee Schedule to be presented at the June 19, 2017 regular Council Meeting for consideration. Tester Registration = $100.00 Assembly Registration = $25.00 Customer Service Inspection = $125.00 Customer Service Re-Inspection = $125.00 Page 4 of 4 When will the proposed Cross Connection Control Program be implemented? Staff anticipates having a proposed contract for services to administer the Town’s Cross Connection Control Program June 19th regular Town Council meeting for action. If approved, staff will work with our 3rd party provider to develop an implementation schedule addressing commercial and high (health) hazards first and then identifying existing residential low (non- health) hazards, which could take 6 months to a year to fully implement. RECOMMENDATION Staff recommends approval. ATTACHMENTS Proposed Ordinance Ordinance 825 Page 1 of 28 TOWN OF WESTLAKE ORDINANCE NO. 825 AN ORDINANCE AMENDING CHAPTER 94, UTILITIES, OF THE TOWN OF WESTLAKE CODE OF ORDINANCES ADDING ARTICLE V, CROSS CONNECTION CONTROL, SECTIONS 94-100 THROUGH 94-150; ESTABLISHING FEES; PROVIDING A PENALTY; PROVIDING A SAVINGS CLAUSE; PROVIDING A SEVERABILITY CLAUSE; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, the state requires water purveyors to provide a safe and adequate supply of water to citizens and water customers within their geographic service area; and WHEREAS, the Town Council finds that the enforcement of cross connection control requirements set forth by the state is sound infrastructure planning consistent with goals and objectives within the adopted strategic plan; and WHEREAS, The Town Council of the Town of Westlake has determined that cross connection control regulations are necessary to adequately protect the public health, safety and welfare; and WHEREAS, the Town Council finds that passage of this Ordinance is in the best interest of the public. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That all matters stated in the preamble are found to be true and correct and are incorporated herein as if copied in their entirety. SECTION 2: That Chapter 94, Utilities, of the Town of Westlake Code of Ordinances, as amended, is hereby amended as follows: ARTICLE V. – CROSS CONNECTION CONTROL Section 94-100. Cross-connection control purpose No water connection from any public drinking water supply system shall be connected to any condensing, cooling, or industrial process or any other system of Auxiliary usage over which the public water supply system officials do not have sanitary control. The purpose of this Cross- Ordinance 825 Page 2 of 28 Connection Control Program is to protect the public health, safety, and welfare by regulations designed to: (a) Reduce the possibility of contamination or pollution by isolating within a customer’s internal distribution systems or a customer’s private water systems contaminants or pollutants that could Backflow into the public water system. (b) Eliminate or control existing Cross-Connections, whether actual or potential, between a customer’s in plant Potable Water system(s) and Auxiliary Water system(s), plumbing fixtures, and industrial piping system(s). (c) Provide for the maintenance of a continuing program of Cross-Connection control which will systematically and effectively prevent the contamination or pollution of the Town’s Potable Water system. (d) Comply with Title 30 Texas Commission on Environmental Quality Chapter 290 Public Drinking Water. Section 94-101. Definitions For the purpose of this Ordinance, the following definitions shall apply unless the context clearly indicates or requires a different meaning. If a word or term used in this Ordinance is not contained in the following list, its definition, or other technical terms used, shall have the meanings or definitions listed in the most recent edition of the Manual of Cross-Connection Control published by the University of Southern California (USC) Foundation for Cross- Connection Control and Hydraulic Research. Adequate Internal Cross-Connection Control Program. An internal backflow prevention isolation protection at the point of potential contamination to the last internal free flowing Potable Water tap and all testing and inspection requirements in accordance with this ordinance are being met. Adopted Code. The municipal code of the Town as adopted and amended from time to time including all building codes. Air Gap. A physical separation between the free flowing discharge end of a Potable Water supply piping and/or appurtenance and an open or non-pressure receiving vessel, plumbing fixture or other device. An “approved air-gap separation” shall be at least twice the diameter of the supply pipe measured vertically above the overflow rim of the vessel, plumbing fixture or other device, in no case less than one inch. Approved Backflow Prevention Assembly or Backflow Assembly or Assembly. An assembly to prevent Backpressures or prevent Backsiphonage and which is listed as an approved assembly by the University of Southern California (USC) Foundation for Cross-Connection Ordinance 825 Page 3 of 28 Control and Hydraulic Research, or a similar rating or standards organization recognized by the Town. Approved Fire Sprinkler Company. An entity or person holding the appropriate license issued by the Westlake Department of Labor. Atmospheric Vacuum Breaker Backflow Prevention Device or Atmospheric Vacuum Breaker or AVB. A device used to prevent Backsiphonage in Non-Health Hazard conditions. This type of device cannot be tested and cannot prevent Backpressure Backflow. Auxiliary Water Systems. Any water source or system other than the public water system that may be available in the building or on the property, including ground water or surface waters used for industrial, irrigation or any other purpose. Any pressured or non-pressured water supply on or available to the Premises other than the public water system. Backflow. The flow of Potable Water in a direction opposite to the normal flow which may cause the introduction of foreign liquids, gases, or substances into the public water system. Backflow Prevention Assembly or Assemblies. A Nationally Approved or Recognized, testable assembly to counteract back pressure or prevent Backsiphonage that is placed upon any connection, physical or otherwise, between a Potable Water supply system and any plumbing fixture or any tank receptacle, equipment or device, which is designed to prevent auxiliary, used, unclean, polluted and Contaminated water, or other substances, from entering into any part of such Potable Water system under any condition or set of conditions. Backflow Prevention Assembly Tester (BPAT) or General Tester or Tester. A person who is qualified to determine locations requiring Backflow Prevention Assemblies, test and repair Backflow Prevention Assemblies (Inline) on any domestic, commercial, industrial or irrigation service except wet based Fireline systems. Recognized Backflow Prevention Assembly Testers shall have successfully completed a Town approved course on Cross- Connection control and Backflow Prevention Assembly testing. The BPAT licenses and certificates held at the time of adoption of this Ordinance will be reviewed and approved on a case by case basis by the Town. Backpressure. An elevation of pressure in the downstream piping system (by any means) above the supply pressure at the point of consideration which would cause, or tend to cause, a reversal of the normal direction of flow and the introduction of fluids, mixtures or substances from any source other than the intended source. Backsiphonage. The flow of water or other liquids, mixture or substances into the distribution pipes of a Potable Water supply system from any source other than its intended source caused by a sudden reduction of pressure in the Potable Water supply system. Boresight or Boresight to Daylight. A provision of adequate drainage for backflow prevention Assemblies installed in vaults through the use of an unobstructed drain pipe. Ordinance 825 Page 4 of 28 Town. The Town of Westlake, Texas. Commercial Establishment. A property or location which is used primarily for manufacture, production, storage, wholesaling or retailing of services which is or may be placed in the flow of commerce, or any property or location which is used primarily for the provision of any service. Contamination or Contaminate. The entry into or presence in a public water supply system of any substance which may be harmful to health or to the quality of the water. Cross-Connection. A physical arrangement where a Potable Water supply is connected, directly or indirectly (actually or potentially), to or with any auxiliary water system or source, Used Water system or Auxiliary Water System, sewer, drain conduit, swimming pool, storage reservoir, plumbing fixture, swamp coolers, air conditioner units, fire protection system, or any other assembly which contains, or may contain, Contaminated water, sewage, or other liquid of unknown or unsafe quality which may be capable of imparting contamination to the public water system as a result of Backflow. Bypass arrangements, jumper connections, removable sections, swivel or change-over assemblies, or other temporary or permanent assemblies through which, or because of which, Backflow may occur are considered to be Cross-Connections. Cross-Connection Control Device. A Nationally Approved or Recognized device, as allowed for under the current Adopted Code, placed upon any connection, physical or otherwise, between a Potable Water supply system and any plumbing fixture or any tank receptacle, equipment or device, which is designed to prevent auxiliary, used, unclean, polluted and Contaminated water, or other substances, from entering into any part of such Potable Water system under any condition or set of conditions. Cross-connection control devices are subject to the review and approval of the Town. Cross-Connection Control Survey. An examination of the Private Water Distribution System for the purpose of determining whether or not Backflow prevention is needed, and, if so, what type is required. The inspection shall be conducted by a Cross-Connection Control Inspector and is limited to the identification and prevention of Cross-Connection potential contamination Hazards, and illegal materials. Cross-Connection Control Inspector. Shall have successfully completed (certificate issued) a Town approved course on Cross-Connection Control Inspection and or Survey, and be authorized to perform the duties associated with conducting Cross-Connection inspections as designated by the Town. Degree of Hazard. The Hazard classification (health or non-health) assigned to an actual or potential Cross-Connection. TCEQ. Texas Commission on Environmental Quality. Double Check Detector Backflow Prevention Assembly or Double Check Detector or DCDA. An assembly composed of a line-size approved double check assembly with bypass Ordinance 825 Page 5 of 28 containing a specific water meter and an approved double check valve assembly. The meter shall register accurately for very low rates of flow as designated by the manufacturer. Double Check Valve Backflow Prevention Assembly or Double Check Assembly or Double Check. An assembly which consists of two independently operating check valves which are spring-loaded or weighted, with a gate valve on each side of the checks, and test cocks to test the checks for tightness. Fireline. Comprised of both overhead and underground pressurized systems intended to serve for fire suppression. Sometimes referred to as a ‘fire main’, Firelines must be tested at correct pressures and properly flushed to eliminate debris which may be hazardous to fire sprinklers. Fireline Tester. A person approved by the Town as a BPAT, employed by a state Approved Fire Sprinkler Company qualified to test backflow prevention Assemblies on Firelines, registered by the Texas Department of insurance or its successors. Hazard. May mean Health Hazard or Non-Health Hazard as defined below, either separately or individually when a particular Hazard need not be categorized exclusively as either Health, or Non-Health. Health Hazard. An actual or potential threat of contamination of a physical, chemical, biological or toxic nature to the public water system or a consumer's Potable Water system that would present a danger to human health. Inspector. General term that may refer to Backflow Prevention Assembly Tester (BPAT), General Tester, Tester, Fireline Tester or Cross-Connection Control Survey Inspector depending upon context. Inline. To test or make repairs to a Backflow Prevention Assembly while assembly is installed. Installation or removal of backflow prevention Assemblies is only allowed to be performed by an approved and certified individual per the classification of work type (plumbing, landscape irrigation and fire suppression systems). Irrigator. A person who sells, designs, offers consultations regarding, installs, maintains, alters, repairs, services or supervises the installation of an irrigation system, including the connection of such systems to a private or public, raw or Potable Water supply system or any water supply, and who is required to be certified for landscape irrigation. Town. The Town Manager or Town Manager’s designee responsible for managing the Cross-Connection program. Mobile Unit. Any operation that has the potential to introduce contaminants into a Potable Water system from a mobile source. Mobile units include, but are not limited to: carpet- cleaning vehicles, water-hauling vehicles, street-cleaning vehicles, liquid-waste vehicles, power- wash operations and pest control vehicles. Ordinance 825 Page 6 of 28 Nationally Approved or Recognized – An assembly or device certified or recognized by the University of Southern California (USC) Foundation for Cross-Connection Control and Hydraulic Research; or a similar entity recognized by the Town. Non-Health Hazard. An actual or potential threat to the physical properties of the water system or the potability of the public or consumer’s Potable Water system that would cause a nuisance or be aesthetically objectionable or could cause damage to the system or its appurtenances. Point-of-Use Isolation. The provision of an appropriate Backflow prevention mechanism within the consumer’s water system at the point of an actual or potential Cross-Connection. Potable Water. Water supply intended or used for human consumption or other domestic purpose. Premises. Real property to which water is provided, including all improvements, buildings, mobile and other structures located on it. Premises Containment. Backflow prevention at the Service Connection between the public water system and the water user that effectively serves to isolate a water user from the public water system. Pressure Vacuum Breaker Backflow Prevention Assembly or Pressure Vacuum Breaker or PVB. An assembly which provides protection against Backsiphonage, but does not provide adequate protection against Backpressure Backflow. The assembly is a combination of a single check valve with an AVB and can be used with downstream resilient seated shutoff valves. In addition, the assembly has suction and discharge gate valves and resilient seated test cocks which allows for the full testing of the assembly. Private Water Distribution System. Traditionally the portion of the water distribution system and facilities on the owner’s side of the water meter whether underground or enclosed in a structure. Private Water Supply. Any water supply, including a well on or available to the Premises, other than the Town water supply. These Auxiliary Water Supplies may include water supplies from another purveyor’s public water supply or any natural source such as a well, spring, river, ponds, etc. Public Water System or System. A public or privately owned water system which supplies water for public domestic use including all service lines, reservoirs, facilities, and any equipment used in the process of producing, treating, storing or conveying water for public consumption. Reduced Pressure Principle Backflow Prevention Assembly or Reduced Pressure Principle Assembly or RP Assembly or RP. A Nationally Approved or Recognized assembly Ordinance 825 Page 7 of 28 containing two independently acting approved check valves, a hydraulically-operated, mechanically independent pressure differential relief valve located between the check valves and at the same time below the first check valve, and including properly located test cocks and tightly closing shut-off valves at each end of the assembly. Reduced Pressure Principle Detector Backflow Prevention Assembly or Reduced Pressure Detector or RPDA. An assembly composed of a line-size reduced pressure assembly with a bypass containing a specific water meter and an approved Reduced Pressure Principle Backflow Prevention Assembly. The meter shall register accurately for low rates of flow not detected by main meter per manufacturer specifications. Residential Use. Water usage by any residential customer of the water supply system, including from single family dwellings, duplexes, multiplex, housing and apartments. Service Connection. The point of delivery at which the public water system connects to the Private Water Supply line or lateral line of a water user. Spill-Resistant Pressure Vacuum Breaker or SVB. An assembly containing an independently operating, internally loaded check valve and independently operating, loaded air inlet valve located on the discharge side of the check valve. This assembly is to be equipped with a properly located resilient seated test cock and tightly closing resilient seated shutoff valves attached at each end of the assembly. System Hazard. An actual or potential threat of severe danger to the physical properties of the public or consumer’s Potable Water supply, or of a pollution or contamination that would have a detrimental effect on the quality of the Potable Water in the system. Thermal Expansion. Occurs naturally as the temperature of water in a plumbing system increases in temperature and water expands. Used Water. Water that has been supplied by a Public Water System to a water user’s system which has passed through the Service Connection. . Section 94-102. Backflow Prevention Assembly requirements (a) Backflow Prevention Assemblies required by this Ordinance shall be listed in the Town’s adopted Building code. Each Backflow Prevention Assembly must have been approved by the Town prior to installation. Failure to obtain such approval prior to installation of the Backflow Prevention Assembly may result in the backflow prevention assembly failing to meet the final approval by the Town. The Town shall determine the type and location of Backflow Assembly to be installed within the area serviced by the Town. (b) A BPAT employed by or under contract with the Town shall determine the type and location of any Backflow Assembly to be installed within the Town’s water service area. Ordinance 825 Page 8 of 28 Although not limited to the circumstances described below, a Backflow Assembly shall be required in each of the following circumstances: (1) When the nature and extent of any activity at the Premises, or the materials or equipment used in connection with any the activities at the Premises could present a Health Hazard upon entry into the public water system: (2) When the Premises has one or more Cross-Connections; (3) When internal Cross-Connections are present and not correctable; (4) When intricate plumbing arrangements are present that make it impractical to ascertain whether Cross-Connections exist; (5) When the Premises has a repeated history of cross-connections being established or re-established; (6) When entry to the Premises is restricted, so that inspections for Cross- Connections cannot be made with sufficient thoroughness or frequency to assure that Cross-Connections do not exist; (7) When installation of an Approved Backflow Prevention Assembly is determined by an Inspector to be necessary to accomplish the purpose of these regulations; (8) When an appropriate Cross-Connection Control Survey has not been filed with the Town; (9) On all multi-story buildings or any building with a booster pump or elevated storage tank; or, (10) For any Used Water return system that has received approval from the Town. (c) In all new non-residential construction the Town has the authority to require a Backflow Assembly at the Service Connection as set forth in the adopted plumbing code related to protection of the water systems. At any residence where an actual or potential Hazard exists and an Adequate Internal Cross-Connection Control Program is not in effect, Backflow protection at the water service entrance or meter may be required. (d) If a point-of-use assembly has not been tested or repaired as required by this Ordinance, the installation of a reduced pressure principle assembly will be required at the Service Connection. Ordinance 825 Page 9 of 28 (e) If the Town determines that additions, deletions or rearrangements have been made to the plumbing system of the Premises without proper permits, Premises Containment shall be required. (f) Retrofitting shall be required on all point-of-use connections where a Health or System Hazard exists and wherever the Town determines that retrofitting is necessary due to circumstances that indicate that a Cross-Connection is likely to occur unless a back- flow prevention assembly is installed. (g) All Backflow Prevention Assemblies installed after the Effective Date shall be installed in a manner designed to be accessible for inspection. Any backflow prevention Assemblies, installed prior to the Effective Date, which are inaccessible, or are located where the Tester is subject to physical danger, shall be relocated to a location following the installation guidelines of this Ordinance. (h) An approved Double Check Detector Valve Assembly (DCDA) shall be the minimum protection on all new fire sprinkler systems. A Reduced Pressure Detector Assembly (RPDA) shall be installed if any solution other than Potable Water can be introduced into the sprinkler system. Retrofitting shall be required on all Hazards, where improper maintenance has occurred, and wherever the Town determines that such measures are necessary to protect public health. Section 94-103. Fire protection systems (a) Commercial Establishments All new fire protection systems which utilize the Town’s Potable Water supply shall have installed an Approved Backflow Prevention Assembly, as specified by the Town as required by the adopted plumbing code. As required in 19-903(i) above, an approved DCDA or RPDA shall be the minimum protection for fire sprinkler systems. A RPDA must be installed if any solution other than Potable Water can be introduced into the sprinkler system. (1) It is the responsibility of all property owners and persons in charge of any Premises to abide by the conditions of this Ordinance. In the event of any changes to the plumbing system, which would require a permit, it is the responsibility of the property owners to deliver a copy of said permit to the Town who may require that a DCDA or RPDA be installed in the event the system does not have one. All costs associated with this Ordinance and the purchase, installation, testing and repair of a DCDA or RPDA device is the responsibility of the property owner and persons in charge of any Premises. Only Fireline Testers registered with the Town are authorized to test DCDA or RPDA on Firelines. A company with a commercial fire sprinkler company license may offer to, or engage in the planning, installation, repair, alteration, maintenance, service, sale, inspection, or advertisement of fire sprinkler systems for any commercial use. Ordinance 825 Page 10 of 28 (2) Upon the approved installation of the DCDA or RPDA device, a Cross- Connection test report completed by a Fireline Tester shall be sent to the attention of the Town and include the information required by this Ordinance. (3) Retrofitting of existing systems with DCDA or RPDA without having met any of the requirements of paragraph (1) above shall be required when the water supply in a certain area has been Contaminated and the fire protection system is suspected to have contributed to that contamination. The Town, in order to protect the Potable Water supply, shall require the appropriate Backflow Assembly be installed at owner’s expense. (4) BPATs may test, conduct maintenance upon, and repair Assemblies on Firelines only if they are a full time employee of a state Approved Fire Sprinkler Company and are recognized by the Town. (b) Residential All new fire protection systems which utilize the Town’s Potable Water supply shall have installed an Approved Backflow Prevention Assembly, as specified by the Town as required by the adopted plumbing code. As required in 19-903(i) above, an approved DCDA or RPDA shall be the minimum protection for fire sprinkler systems. A RPDA must be installed if any solution other than Potable Water can be introduced into the sprinkler system. Residential fire protection systems shall be tested each year and certified to be in good working condition. (1) It is the responsibility of all property owners and persons in charge of any Premises to abide by the conditions of this Ordinance. In the event of any changes to the plumbing system, which would require a permit, it is the responsibility of the property owners to deliver a copy of said permit to the Town who may require that a DCDA or RPDA be installed in the event the system does not have one. All costs associated with this Ordinance and the purchase, installation, testing and repair of a DCDA or RPDA device is the responsibility of the property owner and persons in charge of any Premises. Only Fireline Testers registered with the Town are authorized to test DCDA or RPDA on Firelines. A company with a residential fire sprinkler company license may offer to, or engage in the planning, installation, repair, alteration, maintenance, service, sale, inspection, or advertisement of fire sprinkler systems for any Residential Use. (2) Upon the approved installation of the DCDA or RPDA device, a Cross- Connection test report completed by a Fireline Tester shall be sent to the attention of the Town and include the information required by this Ordinance. (3) Retrofitting of existing systems with DCDA or RPDA without having met any of the requirements of paragraph (1) above shall be required when the water supply in a certain area has been Contaminated and the fire protection system is suspected to have contributed to that contamination. The Town, in order to protect the Potable Water supply, shall require the appropriate Backflow Assembly be installed at owner’s expense. Ordinance 825 Page 11 of 28 (4) BPATs may test, conduct maintenance upon, and repair Assemblies on Firelines only if they are a full time employee of a state Approved Fire Sprinkler Company and are recognized by the Town. Section 94-104. Fire hydrant protection A Double Check shall be the minimum protection for fire hydrant water meters which are being used on a temporary water supply connection during any construction or other activity which would pose a potential Hazard to the public water supply. There shall be a rental deposit fee for fire hydrant water meters with Backflow Prevention Devices as established in Section 94-XX Cross-Connection Control and Prevention Fees below. Any remaining deposit will be refunded when the meter is returned after fees and damage cost have been assessed and recovered. (a) It is the responsibility of all persons engaging in the use and rental of a fire hydrant water meter to abide by the conditions of this Ordinance. All fire hydrant water meter rentals shall meet the current requirements as provided for by the Town. (b) Only fire hydrant water meters supplied by the Town, with approved Backflow Prevention Assemblies, are allowed to be used within the Town limits. (c) A deposit fee per Section 94-XX Cross-Connection Control and Prevention Fees is required to ensure the return of all water meters and Backflow Prevention Assemblies to the Town. Failure to return an assembly will result in the forfeiture of the deposit and enforcement action being taken against the responsible party, as allowed for in Section 94-XX Enforcement below. Upon review and approval, the deposit fee may be waived by the Town for non-profit organizations. (d) All non-approved fire hydrant meters which are found to be in use on the Town’s public water system will be confiscated and enforcement action taken against the responsible party. (e) It is the responsibility of all persons engaging in the use and rental of a fire hydrant water meter to ensure that the device is returned for annual testing as required by Section 94-XX Testing of Assemblies below. (f) A Town test report must be completed by a recognized BPAT for each assembly tested. The signed and dated original must be submitted to the Town for recordkeeping purposes. (g) Failure to submit an annual test report can result in enforcement action being taken against the responsible party, as allowed for in in Section 94-XX Enforcement. Section 94-105. Mobile units Ordinance 825 Page 12 of 28 The connection of a Mobile Unit to any Potable Water system is prohibited unless such connection is protected by an Air Gap or an Approved Backflow Prevention Assembly. Prior approval of any Backflow Prevention Assembly must be received from the Town before connecting a Mobile Unit to any Potable Water system, with assembly testing required annually thereafter. Section 94-106. Building code As a condition of water service, a customer shall install, maintain, and operate the customer’s piping and plumbing systems in accordance with the Adopted Code provisions of the Town. In the event of a conflict between this Section and the currently Adopted Code, the more restrictive provision shall apply. Section 94-107. Thermal expansion Problems may arise when a pressure reducing valve, check valve, double check valve assembly or a reduced pressure principle assembly is installed that prevents water from expanding into the Town water supply. The increase in pressure from Thermal Expansion in a closed system without proper release valves can result in damage to plumbing fixtures such as broken pipes, leaky taps, relief line leaks, or a damaged or leaking water heater. In cases of a severe increase in water pressure serious damage to items such as water heaters, could occur resulting in a safety Hazard. The current adopted plumbing codes require that water heater Thermal Expansion be addressed in plumbing systems, both commercial and residential. It shall be the responsibility of the Premises owner to eliminate the possibility of Thermal Expansion, if a closed system has been created by the installation of a Backflow Assembly. Section 94-108. Pressure loss Any decrease or loss of pressure in the water system caused by the installation of a Backflow Assembly shall be the responsibility of the Premises owner and not the Town. Section 94-109. Compliance for landscape irrigation (a) For all landscape irrigation system installations, a permit shall be required. Such permit shall be issued by the Town. Installation requirements must comply with the current Town building codes or guidelines for appropriate Backflow Prevention Assembly found in this Ordinance. (b) Any irrigation system connected to a public or private Potable Water supply must be connected in accordance with applicable code(s) adopted by the Town. Backflow prevention devices must be Nationally Approved or Recognized and must be installed in accordance with the certifying organization’s and manufacturer’s adopted procedures. (c) Backflow Prevention Assembly used in applications designated as Health Hazards must be tested upon installation and annually thereafter. Before any chemical is Ordinance 825 Page 13 of 28 added to an irrigation system connected to any Potable Water supply, the irrigation system must be connected through a Reduced Pressure Principle Backflow Prevention Assembly or Air Gap. (d) Connection of any additional water source to an irrigation system that is connected to the Potable Water supply may only be made if the irrigation system is connected to the Potable Water supply through a RP or an Air Gap. (e) If an irrigation system is connected to a Potable Water supply and requires major maintenance, alteration, repair, or service, the system must be connected to the Potable Water supply through an approved, properly installed backflow prevention method as defined in this Ordinance before any major maintenance, alteration, repair, or service is performed. (f) The Irrigator shall ensure the backflow prevention device is tested prior to being placed in service and the test results provided to the Town. Section 94-110. Auxiliary water systems If interconnected with the Potable Water supply system, a Backflow Prevention Assembly must be installed to prevent Auxiliary Water from entering the potable system. All piping that contains Auxiliary Water must be labeled (AUXILIARY WATER – DO NOT DRINK) and an Air Gap or reduced pressure principle backflow assembly be installed to protect the Potable Water system. Prior to being connected to the Potable Water system, all auxiliary water systems must be reviewed, inspected and approved by the Town. Section 94-111. Residential service connections A residential premise that has been determined to have an actual or potential Cross-Connection shall be retrofitted with a Backflow Prevention Assembly installed in accordance with this Ordinance. The device may be required to be installed either at the customer meter or at the point of use at the expense of the owner and shall conform to the device testing requirements as provided in this Ordinance. Section 94-112. Interconnections No physical connection between the distribution portion of a public drinking water supply system and that of any other public water supply system shall be allowed unless the other water supply system is safe, provides potable quality water and the interconnection is approved by the Town. Section 94-113. Multiple connections Any Premises requiring multiple Service Connections for adequacy of supply and/or fire protection shall have a Backflow Assembly installed on each Service Connection. Each assembly shall be commensurate with the degree of potential Hazard that could occur in the event of an Ordinance 825 Page 14 of 28 interconnect between any of the buildings on the Premises. If there is an Adequate Internal Cross-Connection Control Program in effect, additional backflow protection at the water service entrance or meter may not be required. Section 94-114. TCEQ Customer Service Inspection (CSI) Before the Town provides continuous or permanent water service to a premise, a TCEQ Customer Service Inspection (CSI) shall be completed. A Town Customer Service Inspection form must be completed and filed with the Town when the following circumstances occur: (a) New construction; or, (b) Material improvement, correction, or addition to a Private Water Distribution System that requires a permit or involves a major modification to the Private Water Distribution System; or, (c) When the Town has reason to believe that a Cross-Connection or other potential Health or System Hazard exists. In these cases, the Town shall notify the customer to provide justification to the customer for requiring an inspection by specifically identifying the threat that is believed to exist. Failure to submit a completed Customer Service Inspection may result in denial or termination of water service. Section 94-115. Certification of Customer Service Inspection (CSI) The Town will conduct or cause to be conducted Customer Service Inspection at all premises connected to the Town’s Public Water Supply system either by a TCEQ licensed Customer Service Inspector or a qualified contractor employed by the Town. Section 94-116. Certification of Backflow Prevention Assembly Testers (a) All contract backflow assembly Testers operating within the Town shall register with and obtain a license to test backflow Assemblies from the Town. (b) An applicant for registration shall: (1) Demonstrate that the applicant has available the necessary tools and equipment to properly test backflow prevention Assemblies; (2) Identify all test gauges the applicant will use in testing backflow prevention Assemblies. Gauges used in the testing of backflow prevention Assemblies shall be tested for accuracy annually in accordance with the University of Southern California’s Manual of Cross-Connection Control or the American Water Works Association Recommended Practice for Backflow Prevention and Cross-connection Control (Manual M14). The Town shall require Testers Ordinance 825 Page 15 of 28 to include test gauge serial numbers on “Test and Maintenance” report forms and ensure Testers have gauges tested for accuracy; and (3) Provide proof of approved certification or licensing recognized by the Town; and (4) Pay a non-refundable registration fee in accordance with Section 94-XX Cross-Connection Control and Prevention Fees. (c) Contract backflow assembly Tester registrations and licenses shall expire on the last day of each calendar year. Section 94-117. Certified Backflow Prevention Assembly Tester responsibilities (a) A registered BPAT shall: (1) Record the serial number of each of the Tester’s test kits with the Town; and, (2) Have each recorded test kit gauge tested annually for accuracy in accordance with 94-XX above and calibrated to maintain a plus or minus 2% accuracy factor; and, (3) Test each Backflow Prevention Assembly in such a manner as to allow the Tester to provide an accurate certification of the condition of the Backflow Prevention Assembly; and, (4) Complete a Town Backflow Prevention Assembly test report form for each assembly tested and submit the dated original to the Town; and, (5) Not alter or allow to be altered the design or operating characteristics of a Backflow Prevention Assembly. (b) After notice and hearing, the Town may revoke a registration if the Town finds that the Tester: (1) Has made false, incomplete, or inaccurate assembly testing reports; or, (2) Has used inaccurate gauges; or, (3) Has used improper testing procedures; or, (4) Has failed to register the serial numbers of the Tester’s test kits or has failed to calibrate gauges annually; or, (5) Has violated any other provision of this Ordinance; and Ordinance 825 Page 16 of 28 (6) Town upon notice that inappropriate testing activities have taken place elects to exercise discretion in revoking a BPAT registration. Section 94-118. Fees There shall be an annual testing registration fee for each separate Backflow Assembly identified for a property as defined in this ordinance. This fee applies to, but is not limited to; all newly installed backflow Assemblies. If upon inspection or testing of a newly installed Backflow Prevention Assembly, the assembly is deemed not to be working properly, it is the responsibility of the property owner or person in charge of any Premises to make payment for retest fees assessed for each retest. Section 94-119. Testing of assemblies (a) All backflow Assemblies required to be installed as a condition of this ordinance shall be tested upon installation and certified to be operating within specifications of manufacturer’s guidelines. (b) All backflow prevention Assemblies installed to provide protection against a Health Hazard shall be inspected, tested and certified to be operating within specifications of manufacturer’s guidelines: (1) a minimum of once a year or as required by the Town; and, (2) immediately after repair; and, (3) when Premises has been vacated and unoccupied for one year, prior to re- occupancy; and (4) whenever the assembly is moved. (c) All assembly testing shall be performed by a certified BPAT, licensed by the Town. (d) Duly authorized employees of the Town bearing proper credentials and identification are entitled to enter any public or private property for the purpose of enforcing this Ordinance. Persons and occupants of the property which are provided water service by the Town, either directly or indirectly, shall after receiving sufficient notice allow the Town or its representative ready access at all reasonable times to all parts of the property for the purpose of inspection, testing, records examination, or in the performance of their duties. When persons or occupants of the property have security measures in force which would require proper identification and clearance before entry into the property, the persons and occupants of the property shall make necessary arrangements with their security personnel so that, upon presentation of suitable identification, personnel from the Ordinance 825 Page 17 of 28 Town will be permitted to enter, without delay, for the purposes of performing their specific responsibilities. (e) The Town shall not be liable for damage to an assembly that occurs during testing. (f) A Cross-Connection Control Survey may be conducted on any Premises located in the Town which is served by a public water supply or which provides water to the public. Upon determination that the Premises fall under the provisions of this Ordinance and requires a Backflow Prevention Assembly, a notice to abate the condition or to install the proper Backflow Prevention Assembly shall be issued. (g) It is the responsibility of the person who owns or controls property to have all Assemblies tested in accordance with this Ordinance. Assemblies may be required to be tested more frequently if the Town deems it necessary. (h) All results from assembly testing by approved BPAT shall be reported in a format designated by the Town. Section 94-120. Maintenance of assemblies A person who owns, operates, or manages Premises in which a required Backflow Prevention Assembly is installed shall maintain the assembly in proper working order at all times. The maintenance and repair of all Assemblies shall be done in accordance with the applicable regulations of the Town and this Ordinance. A Backflow Prevention Assembly shall be maintained in a manner that allows the assembly to be tested by an appropriate method described in this Ordinance. Section 94-121. Installation requirements for backflow prevention assemblies All backflow prevention Assemblies shall be installed in accordance with the following requirements: (a) General – to ensure proper operation and accessibility of all backflow prevention Assemblies, the following national guideline requirements shall apply to the installation of these Assemblies. (1) A Backflow Prevention Assembly shall be installed in accordance with the current TCEQ rules, the adopted plumbing code and this Ordinance. (2) The assembly installer shall obtain the required permits from the Town prior to installation and shall have the assembly inspected by the Town after its installation and prior to placing the assembly into service. (3) At Premises where a Backflow Prevention Assembly is required to be installed at the service connection of the water supply, the assembly must be located before any branch in the Private Water Distribution System line, and Ordinance 825 Page 18 of 28 on private property located just inside the boundary between the Town’s right- of-way and the landowner’s property. The Town may authorize other areas for installation of the assembly. Assemblies that must be installed or are located on Town rights-of-way are the responsibility of the business or entity that the water line is serving in accordance with Section 94-XX Right-of-Way Encroachment below. (4) The Assembly shall be protected from freezing and other severe weather conditions. (5) All Backflow Prevention Assemblies shall be of a type and model approved by the Town. (6) All vertical installations of Backflow Prevention Assemblies shall be approved in writing by the Town prior to installation. (7) All Assemblies installed more than four (4) feet above floor level must have a suitable platform for use by testing or maintenance personnel. (8) Upon completion of the installation, the Town shall be notified and all Assemblies must be inspected and tested. The Premises owner shall register all Backflow Assemblies with the Town by providing the date of installation, the manufacturer, model and serial number of the Backflow Prevention Assembly, and the initial test report for the assembly. (9) The owner of the Premises assumes all responsibility for any damages resulting from installation, operation, and maintenance of a Backflow Assembly. The owner shall also ensure that any vault in which a Backflow Prevention Assembly is contained is kept free of silt and debris that may interfere with the proper operation, inspection or testing of the assembly. (10) Lines shall be thoroughly flushed prior to installation. A strainer with blowout tapping may be required ahead of the assembly. (11) Bypass lines are prohibited. Pipefittings which could be used for connecting a bypass line are not allowed. (12) Premises where an uninterrupted water supply is critical shall have two Assemblies installed in parallel, or some other arrangement as approved by the Town. They should be sized in such a manner that either assembly will provide the maximum flow required. (13) All facilities that require continuous, uninterrupted water service and are required to have a Backflow Assembly must make provisions for the parallel installation of Assemblies of the same type so that testing, repair and maintenance can be performed. Ordinance 825 Page 19 of 28 (14) All backflow prevention Assemblies must be tested in accordance with this Ordinance. Tests are the responsibility of the assembly owner. (b) Reduced pressure principle backflow prevention assemblies – (RPs) may be utilized at any Premises where a substance is handled that could be hazardous to the public health if introduced into the Potable Water system. The RP is normally used in locations where an Air Gap is impractical. The RP shall be effective against both Backsiphonage and Backpressure. (1) RPs must be sized to provide an adequate supply of water and pressure for the Premises being served. (2) No part of a Reduced Pressure Principle Backflow Prevention Assembly shall be submerged in water or installed in a location subject to flooding. (3) RPs are typically installed above grade in well drained areas. (4) The assembly must be readily accessible for testing and maintenance and shall be located in an area where water damage to buildings or furnishings will not occur from relief valve discharge. The property owner assumes all responsibility for any damage caused by water discharge from an RP assembly. An approved Air Gap shall be located at the relief valve orifice of RP assemblies. The Air Gap shall be at least twice the inside diameter of the incoming supply line as measured vertically above the top rim of the drain and in no case less than one (1) inch. (5) All RP assemblies larger than two (2) inches shall have a minimum of twelve (12) inches clearance on the back side, twenty-four (24) inches clearance on the test cock side, and the relief valve opening shall be at least twelve (12) inches plus nominal size of assembly above the floor or highest possible water level. Headroom of six (6) feet is required in vaults without a fully removable top. A minimum access opening of twenty-four (24) inches square is required on all vault lids. All RP assemblies two (2) inches and smaller shall have at least a six (6) inch clearance on all sides. (6) Enclosures shall be designed for ready access and sized to allow for the minimum clearances established above. Removable protective enclosures are typically installed on the smaller Assemblies. Boresight to Daylight drain ports must be provided to accommodate full pressure discharge from the assembly. (7) Variances from these specifications will be evaluated on a case-by-case basis. No deviations from this section shall be permitted without prior written approval of the Town. Ordinance 825 Page 20 of 28 (c) Reduced pressure principle detector backflow prevention assemblies (RPDAs) may be utilized in all installations requiring a Reduced Pressure Principle Backflow Prevention Assembly and detector metering. (1) RPDAs shall comply with the installation requirements applicable for reduced pressure principle backflow assemblies (RP). (2) The line-size RP assembly and the bypass RP assembly must each be tested. A separate test report for each assembly must be completed by the certified Tester. (d) Double Check Valve Backflow Prevention Assemblies (DCs) may be utilized at Premises where a substance is handled that would be objectionable but not hazardous to health if introduced into the Potable Water system. (1) DCs must be sized to provide an adequate supply of water and pressure for the Premises being served. (2) If a double check valve assembly is installed in a vault, brass plugs shall be maintained in the test ports at all times and adequate drainage shall be provided. (3) All facilities that require continuous, uninterrupted water service and are required to have a Backflow Assembly must make provisions for the parallel installation of Assemblies of the same type so that testing, repair and maintenance can be performed. (4) Premises where an uninterrupted water supply is critical shall have two Assemblies installed in parallel, or some other arrangement as approved by the Town. They should be sized in such a manner that either assembly will provide the maximum flow required. (5) Bypass lines are prohibited. Pipe fittings that could be used for connecting a bypass line shall not be installed. (6) The assembly shall be readily accessible with adequate room for testing and maintenance. DCs may be installed below grade provided all test cocks are fitted with brass pipe plugs. All vaults containing a DC shall be well drained, constructed of suitable materials, and sized to allow for the minimum clearances established below. (7) DC assemblies two (2) inches and smaller shall have at least a three (3) inch clearance below and on both sides of the assembly, and if located in a vault, the bottom of the assembly shall be not more than twenty four (24) inches below grade. All DC assemblies larger than two (2) inches shall have a minimum clearance of twelve (12) inches on the back side, twenty four (24) Ordinance 825 Page 21 of 28 inches on the test cock side, and twelve (12) inches below the assembly. Headroom of six (6) feet is required in vaults without a fully removable top. A minimum access opening of twenty four (24) inches is required on all vault lids. (8) Vertical installations are allowed on sizes up to and including four (4) inches that meet the following requirements: a. The DC assembly shall contain internally spring-loaded check valves; and, b. flow is upward through assembly; and, c. the assembly manufacturer specifies that the assembly can be used in a vertical position; and, d. the Town authorizes the vertical installation of the DC assembly. (9) Variances from these specifications will be evaluated on a case-by-case basis. No deviations shall be permitted without prior written approval of the Town. (e) Double Check Detector Valve Assembly (DCDAs) may be utilized in any installation as required by the current Adopted Code where a double check valve assembly and detector metering are required. (1) DCDAs shall comply with the installation requirements per the current Adopted Code applicable for double check valve assemblies (DC). (2) The line-size DC assembly and the bypass DC assembly must each be tested using the methods and frequencies specified in this Ordinance for all assemblies. A separate test report for each assembly must be completed by the certified Tester. (f) Pressure Vacuum Breaker Assembly (PVBs) may be utilized at point-of-use protection as approved by current Adopted Code. PVBs shall not be installed where there is potential for Backpressure. (1) The assembly shall be installed a minimum of twelve (12) inches above the highest use outlet or overflow level downstream from the assembly. (2) A PVB shall not be installed in an area subject to flooding or where damage could occur from water discharge. (3) The assembly shall be readily accessible for testing and maintenance, with a minimum clearance of twelve (12) inches all around the assembly. PVBs shall Ordinance 825 Page 22 of 28 be located between twelve (12) inches and sixty (60) inches above ground level. (4) Variances from these specifications will be evaluated on a case-by-case basis. No deviations shall be permitted without prior written approval of the Town. (g) Atmospheric Vacuum Breakers (AVBs) may be utilized at point-of-use as approved by the current Adopted Code. AVBs may only be used in Non-Health Hazard applications. AVBs are prohibited where there is potential for Backpressure. (1) The AVB assembly shall be installed a minimum of six (6) inches above the highest use outlet or overflow level downstream from the assembly. (2) Shutoff valves downstream from the assembly are prohibited. (3) An AVB shall be not be used on any application where there is more than twelve (12) hours per day continuous use. (4) An AVB shall not be installed in an area subject to flooding or where damage may occur from water discharge. (5) AVBs shall be allowed for point-of-use protection only, in accordance with the current Town’s Building Code. (h) Air gap separation shall be utilized at all locations where Health Hazards exist and have the potential to Contaminate the Potable Water system. (1) An Air Gap separation shall be at least twice the diameter of the supply pipeline measured vertically above the top rim of the receiving vessel and in no case less than one (1) inch. If splashing may occur, tubular screens may be attached or the supply line may be cut at a 45° angle. The Air Gap distance shall be measured from the bottom of the angle. Hoses shall not be allowed. (2) Air gap separations shall not be altered in any way without prior approval from the Town and must be available for inspection at all reasonable times. (3) The effective opening shall be the minimum cross-sectional area at the seat of the control valve or the supply pipe or tubing which feeds the assembly or outlet. If two or more lines supply one outlet, the effective opening shall be the sum of the cross-connectional areas of the individual supply lines or the area of the single outlet, which is smaller. Section 94-122. Right-of-way encroachment (a) No person shall install or maintain a Backflow Prevention Assembly upon or within any public right-of-way or easement except as allowed by this section. Ordinance 825 Page 23 of 28 (b) The Town may grant with written authorization, a permit to install a Backflow Prevention Assembly required by this Ordinance upon or within the public right-of- way or easement only if the owner can demonstrate to the Town that there is no other feasible location for installing the assembly, and that installing it in the right-of-way or easement will not interfere with traffic, utilities or any other public use of the right- of-way or easement and obtains a permit from the Town. The Town retains the right to approve the location, height, depth, enclosure and other requisites of the assembly prior to its installation. (c) All permits and inspections required by the Town’s Code of Ordinances to perform work in the right-of-way or easement shall be obtained. (d) The assembly shall be installed above grade except as allowed after review and approval of the Town. (e) The owner of a Backflow Prevention Assembly that has been installed upon or within a public right-of-way or public easement as provided by this section shall, at the request of the Town and at the owner's sole expense, relocate the assembly when such relocation is necessary for street or utility construction or repairs or for purposes of public safety or convenience. (f) The Town shall not be liable for any damage done to or caused by an assembly installed in the right-of-way or in a public easement and shall require a license agreement with owner to be located within said rights-of-way. (g) Failure to relocate a Backflow Prevention Assembly located in or upon any public right-of-way or public easement after receiving a written notice from the Town is subject to enforcement actions unless an alternative has been approved by the Town that allows the use of public right-of-way or easement to be abandoned. Section 94-123. Emergency suspension of utility service (a) The Town may, without prior notice, suspend water service to any Premises when such suspension is necessary to prevent or stop an actual or threatened backflow which: (1) presents or may present imminent and substantial danger to the environment or to the health or welfare of any person; or (2) presents or may present imminent and substantial danger to the Town’s public water supply. (b) After suspension of service, the Town shall have the customer of the suspension notified in person or by certified mail, return receipt requested, and shall order such Ordinance 825 Page 24 of 28 person to correct the Cross-Connection that allowed or threatened a backflow to occur. (c) The Town shall not authorize a reinstatement of suspended water service until: (1) The customer presents proof, satisfactory to the Town, that the Cross- Connection has been eliminated; (2) The customer pays the Town for all costs the Town incurred in responding to the backflow or threatened backflow; and (3) The customer pays the Town for all costs the Town will incur to reinstate service. (d) A customer whose service has been suspended may appeal such suspension to the Town, in writing, within ten business days of notice of the suspension. (e) A person commits an offense if the person, without the prior written approval of the Town, reinstates Potable Water service to Premises for which water service has been suspended pursuant to this section. Section 94-124. Non-emergency termination of water supply (a) The Town may terminate, after written notice and opportunity for a hearing, the Potable Water service of any customer who: (1) Fails or refuses to install a reduced pressure principle assembly when required by this Ordinance; (2) Fails or refuses to install and maintain Backflow Prevention Assemblies in compliance with this Ordinance; or (3) Fails or refuses to install, maintain, and operate the customer's piping and plumbing systems in accordance with the current adopted Town’s Building Code. (b) The Town shall notify the customer of the proposed termination of water service at least ten business days before the proposed termination. The customer may request a hearing on the proposed termination by filing a written request for a hearing with the Town not more than ten days after receipt of notice of the proposed termination. (c) If Potable Water service is terminated, the Town shall not reinstate water service until: (1) The customer presents proof, satisfactory to the Town, that the backflow condition has been eliminated and its cause determined and corrected; and Ordinance 825 Page 25 of 28 (2) The customer pays the Town for all costs the Town will incur in reinstating service. Section 94-125. Enforcement (a) This Ordinance shall be enforced by the Town or the Town’s designated representatives. (b) Violations (1) A person commits an offense if there is failure to maintain backflow prevention Assemblies in compliance with this Ordinance. (2) A person commits an offense if there is failure to comply with a repair order issued by the Town. (3) A person commits an offense if backflow from Premises owned, operated or managed by the person enters the public water supply system. (4) A person commits an offense if there is a failure to pay any fees required by this Ordinance. (5) A person commits an offense by violating any section of this Ordinance. (6) A person commits an offense if discontinued or disconnected water service to Premises under this Ordinance is reinstated except as directed by the Town. (7) A person in charge of any facility commits an offense by allowing an unregistered Tester to perform testing work at their establishment. (8) A person commits an offense by testing a Backflow Prevention Assembly within the Town without being registered with the Town. (9) Using non-approved fire hydrant meters. (10) A person commits an offense if they are testing Fireline Backflow Assemblies without the proper license as stated in the Texas Department of Insurance Fire Sprinkler registration requirements, or have failed to register with the Town. (c) Penalty (1) In addition to proceeding under the authority of this section, the Town is entitled to pursue all other criminal and civil remedies to which is entitled under authority of statutes or other Ordinances against a person committing Ordinance 825 Page 26 of 28 any violation of this Ordinance including injunction and civil penalties as allowed under state law. (2) Civil penalties. The Town may recover reasonable attorney's fees, court costs, and other expenses associated with enforcement activities. Including the cost of any actual damages incurred by the Town. In determining the amount of civil liability, the court shall take into account all relevant circumstances, including, but not limited to, the extent of harm caused by the violation, the magnitude and duration, any economic benefit gained through the user's violation, corrective actions by the user, the compliance history of the user, and any other factor as justice requires. (3) Criminal penalties. Any person convicted of violating the provisions of this Ordinance or of failing to comply with the rules and regulations enacted pursuant to this Ordinance shall be punished by a monetary fine in an amount of not less than fifty dollars ($50.00) nor more than seven hundred and fifty dollars ($750) or by imprisonment for a period not to exceed ninety (90) days for each violation or failure to comply, or by both such fine and imprisonment. Each day that a violation or failure to comply exists shall constitute a separate and distinct offense, and any one (1) or more of such offenses may be set out in any citation, complaint or information filed. (4) Stop work or other administrative penalties. Whenever the Town finds any work regulated by this ordinance being performed in a manner either contrary to the provisions of this ordinance or dangerous or unsafe, the Town is authorized to issue a stop work order. The stop work order shall be in writing and given to the owner of the property involved, the owner’s agent, or the person doing the work. Upon issuance of a stop work order, the cited work shall cease immediately. The order shall state the reasons for its issuance and the conditions under which cited work will be permitted to resume. Failure to abide by the stop work order may result in the imposition of criminal and civil penalties prescribed in this ordinance. (5) Falsifying information. Any person who knowingly makes any false statements, representation or certification in any application, record, report, plan or other document filed or required to be maintained pursuant to this Ordinance or who falsifies, tampers with or knowingly renders inaccurate any Backflow Prevention Assembly required under this Ordinance shall, upon conviction, be punished as provided in this section. (6) Remedies nonexclusive. The Town reserves the right to take any, all or any combination of these actions against a noncompliant user. The Town reserves the right to take other action against any user when the circumstances warrant. Further, the Town is empowered to take more than one enforcement action against any noncompliant user. These actions may be taken concurrently. Ordinance 825 Page 27 of 28 (d) Sanction for failure to pay inspection fees. In addition to sanctions provided for by this Ordinance, the Town is entitled to exercise sanctions provided for by other Ordinances in the Town code. (e) A certified Tester’s registration may be revoked by the Town if the Town determines that the Tester: (1) Has falsely, incompletely, or inaccurately completed and submitted assembly reports; (2) Has knowingly used inaccurate gauges; (3) Has used improper testing procedures; or (4) Has created a threat to public health or the environment. Section 94.126. Cross-connection control and prevention fees The following fees are hereby established and adopted: (1) Town Testing Fee (2) The fee for a Backflow Prevention Assembly test (3) The fee for a Backflow Prevention Assembly retest. (4) Certified Backflow Prevention Assembly Tester Registration Fee - Annual registration fee for approved Testers shall be a non-refundable fee. (5) Annual Device Registration Fee - Annual Backflow Assembly registration fee) per each Backflow Prevention Assembly. Annual notice letters will be sent to customers notifying them of the annual testing requirements of their Assemblies. (6) Deposit Fee for Fire Hydrant Water Meter with Backflow Prevention Assembly - There shall be a refundable rental deposit fee for fire hydrant water meters with backflow prevention devices. The deposit will be refunded when the meter is returned and fees and damage cost have been assessed and recovered. Secs. 94-127—94-150. - Reserved. SECTION 3: That all provisions of this ordinance shall remain in full force and effect. SECTION 4: That this Ordinance shall be cumulative of all other Town Ordinances and all other provisions of other Ordinances adopted by the Town which are inconsistent with the terms or provisions of this Ordinance are hereby repealed. SECTION 5: It is hereby declared to be the intention of the Town Council of the Town of Westlake, Texas, that sections, paragraphs, clauses and phrases of this Ordinance are Ordinance 825 Page 28 of 28 severable, and if any phrase, clause, sentence, paragraph or section of this Ordinance shall be declared legally invalid or unconstitutional by the valid judgment or decree of any court of competent jurisdiction, such legal invalidity or unconstitutionality shall not affect any of the remaining phrases, clauses, sentences, paragraphs or sections of this Ordinance since the same would have been enacted by the Town Council of the Town of Westlake without the incorporation in this Ordinance of any such legally invalid or unconstitutional, phrase, sentence, paragraph or section. SECTION 6: This ordinance shall take effect immediately from and after its passage as the law in such case provides. PASSED AND APPROVED ON THIS 22nd DAY OF MAY, 2017. _____________________________ ATTEST: Laura Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney estlake Town Council TYPE OF ACTION Regular Meeting - Consent Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Consideration of a Resolution authorizing the Town Manager to enter into a purchase agreement with Rush Truck Center, Rush Bus Center to purchase a 71-passenger activity bus, authorize the Town Manager to make funding changes not to exceed $25,000 on this project and amend the Municipal and Academy 2016-2017 Budgets to reflect the purchase of the bus and installation of the concrete pad and the contributions from the Westlake Academy Foundation and Westlake Academy. STAFF CONTACT: Troy J. Meyer, Facilities Director Debbie Piper, Finance Director Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Mission: Westlake is a unique community blending preservation of our natural environment and viewscapes, while serving our residents and businesess with superior municipal and academic services that are accessible, efficient, cost- effective, & transparent. People, Facilities, & Technology Exemplary Service & Governance - We set the standard by delivering unparalleled municipal and educational services at the lowest cost. Improve Technology, Facilities & Equipment Strategic Initiative Outside the Scope of Identified Strategic Initiatives Time Line - Start Date: May 22, 2017 Completion Date: September 29, 2017 Funding Amount $118,160 Status - Funded Source - Contributions/Grants EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) In March of 2017, the Westlake Academy Foundation raised $105,250 for a bus package and additional funds of $50,000 were available in the Academy Campus Activity Fund to complete the purchase of a 71-passenger activity bus, install a concrete parking pad, and for future maintenance of all three buses. The new activity bus will be used for both athletic events and field trips by grades K-12. The total cost of the concrete pad ($18,500) and the activity bus ($99,660) totals $118,160. The bus options include the following: • 12 rows of 39” bench seats with 3-point lap/shoulder belts (3 per seat) • Underbody storage compartments on each side • Two interior cameras • AC w/front & rear in-wall • Dual USB chargers per double seat • Exterior graphics and paint • Fuel – Gas Staff researched both diesel and gas options and concluded gas would be the better option for the school activity bus due to the following reasons: • Fueling locations, per gallon cost • No fuel additive needed • Cost of maintenance • Not a route bus and not used in summer months The Westlake Municipal budget will be amended to reflect the purchase of the bus and installation of the concrete pad as well as the contributions from the Westlake Academy Foundation and Westlake Academy. The Academy Campus Activity Fund budget will be amended to reflect the contribution to the Municipal budget of $12,910 and a transfer of $37,090 will be made to the Academy Transportation Fund totaling $50,000. The estimated annual cost is $16,000, which includes insurance, fuel, drivers and maintenance. A portion of the cost to maintain the bus will be covered with field trip and athletic fees. RECOMMENDATION Staff recommends the approval of this agreement for $99,660 with Rush Truck Center, Rush Bus Center and authorize the Town Manager to make funding changes not to exceed $25,000 on this project. ATTACHMENTS Resolution Exhibit A, Agreement Resolution 17-21 Page 1 of 2 TOWN OF WESTLAKE RESOLUTION NO. 17-21 A RESOLUTION AUTHORIZING THE TOWN MANAGER TO ENTER INTO AN AGREEMENT WITH RUSH TRUCK CENTER, RUSH BUS CENTER TO PURCHASE A 71-PASSENGER BUS, AUTHORIZING THE TOWN MANAGER TO MAKE FUNDING CHANGES NOT TO EXCEED $25,000 ON THIS PROJECT, AND AMEND THE MUNICIPAL AND ACADEMY 2016-2017 BUDGETS TO REFLECT THE PURCHASE OF THE BUS AND INSTALLATION OF THE CONCRETE PAD AND THE CONTRIBUTIONS FROM THE WESTLAKE ACADEMY FOUNDATION AND WESTLAKE ACADEMY. WHEREAS, the Town of Westlake owns and operates the Westlake Academy and provides facilities for Town and Academy use; and, WHEREAS, the purchase of a 71-passenger activity bus will accommodate grades K-12 for both athletic and field trip events; and, WHEREAS, the Westlake Academy Foundation raised $105,250 for a bus package and additional funds of $50,000 are available in the Campus Activity Fund to complete the package with any remaining funds available for future bus maintenance; and, WHEREAS, having received three bids and properly evaluated said bids as required by state law, the Town Council accepts the bid from Rush Truck Center, Rush Bus Center and reject all other bids for the activity bus; and WHEREAS, the Town Council finds that the passage of this resolution is in the best interest of the citizens of Westlake. NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That, all matters stated in the Recitals hereinabove are found to be true and correct and are incorporated herein by reference as if copied in their entirety. SECTION 2: That the purchase of the bus and the installation of a concrete pad totals $118,160 and the remaining $37,090 of the $155,250 will be “Assigned” for future bus maintenance in the Academy’s Transportation Fund. The Westlake Municipal budget will be amended to reflect the purchase of the bus and installation of the concrete pad as well as the contributions from the Westlake Academy Foundation and Westlake Academy. Resolution 17-21 Page 2 of 2 The Academy Campus Activity Fund budget will be amended to reflect the contribution to the Municipal budget of $12,910 and a transfer of $37,090 will be made to the Academy Transportation Fund totaling $50,000. SECTION 3: That the Town of Westlake Town Council hereby accepts the bid of Rush Truck Center, Bus Center and rejects all other bids to purchase the bus and authorize the Town Manager to make funding changes not to exceed $25,000.00 on this project. Attached as Exhibit “A”. SECTION 4: If any portion of this Resolution shall, for any reason, be declared invalid by any court of competent jurisdiction, such invalidity shall not affect the remaining provisions hereof and the Council hereby determines that it would have adopted this Resolution without the invalid provision. SECTION 5: That this resolution shall become effective from and after its date of passage. PASSED AND APPROVED ON THIS 22nd DAY OF MAY 2017. ATTEST: _____________________________ Laura L. Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney Customer Proposal Letter Make ____________ Model _______________ Year _______________ Stock Number ____________________________ Additional Vehicle and Accessories Description To be delivered on or about _________________ Sales Representative signature printed name Purchaser signature printed name title date Accepted by Sales Manager or General Manager signature printed name Quote good until Note: The above Customer Proposal is a quotation only. Sale terms subject to approval of Sales Manager of Dealer. VEHICLE Quote # 148302 Resolution 17-21 77 Passenger MFSAB WESTLAKE ACADEMY – GAS 148302 This quoted bus meets or exceeds all FMVSS for Multi-Function School Activity Bus Chassis Specifications • Ford/Roush 6.8L Gas V10, 320 HP, 460 lb-ft • 2013 Emission compliant • Road Speed governor set at 65 MPH • Left side exhaust through rear bumper • 273” Wheelbase • Ford 6R140 automatic transmission. 6 speed • Dual air brakes w/ABS, auto slack adjusters & Bendix air dryer • 100 Gal. Fuel tank located between the frame rails • 270 Amp Alternator • (3) Group 31 batteries; 2100 CCA located in skirt battery box with roll out tray • Cruise Control, Tachometer, High idle switch, Hourmeter, Voltmeter, Digital clock • Tilt/Telescopic power steering • 11R x 22.5 Hankook, LRG, Tires • Black steel 10-stud disc wheels 8.25 x 22.5 • Stainless steel wheel covers • Steel reinforced front & rear bumpers; black • 12K Front axle / 23,000# Rear axle; 5.29 axle ratio • Front and rear oil lubed bearings • Hendrickson variable tapered front springs • Hendrickson Multi-leaf spring suspension rear • Daytime running lamps • Intermittent windshield wipers w/one gal. reservoir • Rear tow hooks Body Specifications • 77 Passenger capacity seated for 72 passengers • 2018 Blue Bird Vision BBCV 3310 School Bus • Meets Colorado Rack & Load requirements • 77” Headroom • Continuous one-piece roof bows, no welds • All steel body construction. • (4) Rub rails painted black • Ext. electrical access under driver window; locking • Spring loaded fuel filler door • Four piece flat, shaded & tinted windshield • Light tint laminated driver’s window with latch • Three step “bolt-in” stepwell w/pebble tread rubber • Left side hand rail at entry • 90,000 BTU Front heater/defroster • Split sash aluminum frame windows • School bus seats w/fire-block upholstery • (2) Roof hatches / (4) Push-out windows w/buzzers • First aid kit, body fluid clean-up kit, 5lb. Fire extinguisher, Triangle warning devices, 112 db backup alarm, and belt cutter • Suspension driver seat; vinyl w 3 pt. seatbelt • Interior mirror w/ adjustable visor • Rosco rearview mirrors & Crossview mirrors • Heat cured polyurethane white exterior paint • White interior paint • Reflective material surrounding all emergency exits • Complete fiberglass insulation • Acoustical ceiling panels in first two sections • Plywood sub floor • Rubber floor covering; ribbed aisle w/ trim • Outward opening entrance door • Rear emergency door with buzzer • Passenger dome lamps each side above windows • Driver dome on separate switch • LED clearance/marker/ID, backup, rear turn signals, & brakes. • Skirt mounted boarding light. Stepwell lamp. • Pre-trip ext. light test • Driver’s console to left of driver • LH Armrest with driver storage on console • Accessory power socket w/cap • Mud flaps on front and rear Warranty: 5 year/100,000 mile warranty on body shell, paint adhesion, seat frames & engine. 5 year / Unlimited Transmission warranty Resolution 17-21 Included Optional Items 1. Glove Box located in right side dash area with locking door latch. 2. Cup Holder located in dash to right of driver. 3. Double door underbody storage compartments on each side between wheels. 56.80 Cu. Ft. total. Includes hold open device and locking latches. 4. Driver fan with 2 speed rocker style switch. Located upper center of windshield. 5. LED Side body turn signals 6. AM/FM/USB/MP3 stereo with eight interior speakers and handheld mic. 7. Rosco remote controlled exterior rearview mirrors 8. 6 x 30 Interior mirror with built in monitor and backup camera 9. Air operated entrance door 10. Keyed vandal lock on entrance door and slide bolt lock w/starter interrupt on rear emergency door. 11. Locking fuel filler door 12. Dark tint side, rear, & rear door glass. Light tint laminated driver’s window & entrance door glass 13. Black window frames for passengers and driver 14. 12 Rows of 39” bench seats with 3 point lap/shoulder belts (3 per seat) 15. Burgundy fire-block upholstery on barriers and seats 16. Maximum knee spacing for all seating positions 17. Air operated driver’s seat with burgundy upholstery, RH armrest and lumbar support 18. ⅝” Treated plywood sub floor 19. White exterior paint 20. Dual 50,000 BTU rear heaters with booster pump and constant torque hose clamps Dealer Added Items 1. REI DVR system with two interior cameras. Customer to specify views needed 2. ACC 130,000 BTU AC w/front & rear in-wall evaporators plus in dash. Dual M21 compressors. 3. Dual USB chargers per double seat 4. Exterior graphics and paint per customer request 5. DOT inspection upon delivery 148302 Resolution 17-21 Page 1 of 2 estlake Town Council TYPE OF ACTION Regular Meeting - Action Item Westlake Town Council Meeting Monday, May 22, 2017 TOPIC: Discussion and Consideration to elect a Mayor Pro Tempore. STAFF CONTACT: Kelly Edwards, Town Secretary Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Informed & Engaged Citizens / Sense of Community Municipal & Academic Operations Natural Oasis - Preserve & Maintain a Perfect Blend of the Community's Natural Beauty Increase Transparency, Accessibility & Communications Strategic Initiative Outside the Scope of Identified Strategic Initiatives Time Line - Start Date: 05/22/17 Completion Date: May 22, 2017 Funding Amount: N/A Status - Not Funded Source - N/A EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) Pursuant to Local Government Code Section 22.037 the Council shall elect a Mayor Pro Tempore following the May General election. The Mayor Pro Tem shall perform the duties of the Mayor in cases of absence or inability of the Mayor to perform such duties. The Mayor Pro Tem shall have the right to vote as a member of the Council. Page 2 of 2 RECOMMENDATION Elect a Mayor Pro Tempore. ATTACHMENTS None Page 1 of 7 ESTLAKE TOWN COUNCIL TYPE OF ACTION Regular Meeting - Action Item Monday, May 22, 2017 TOPIC: Conduct a public hearing and consideration of Ordinance, approving a Concept/Development Plan for an approximately 33-acre portion of Planned Development District 3, Planning Area 5B (PD 3-5B). The property is generally located south of State Highway 170, north of JT Ottinger Road, and west of Westlake Parkway. STAFF CONTACT: Ron Ruthven, Director of Planning & Development Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Planned / Responsible Development Citizen, Student & Stakeholder High Quality Planning, Design & Development - We are a desirable well planned, high-quality community that is distinguished by exemplary design standards. Preserve Desirability & Quality of Life Strategic Initiative Outside the Scope of Identified Strategic Initiatives PLANNING CASE INFORMATION Case Number: CDP-03-17-17 Development: Charles Schwab Corporate Campus / Project Blizzard Applicant: Will Mitchell, Corgan Owner: CS Kinross Parkway, LLC Developer: CS Kinross Parkway, LLC Site Location: South of Trophy Lake Drive / North of Lake Turner Site Area: 33 +/- acres Zoning: Planned Development (PD 3-5B) Page 2 of 7 EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) In February 2016, the Town Council approved the rezoning of a 154-acre tract of land just south of the Highway 114 – Highway 170 interchange, establishing the land use prerequisites for a proposed Charles Schwab financial services campus and supporting mixed-use development. The following item for consideration, a combined Concept/Development Plan for Phase I of the Charles Schwab campus, is another step in “Project Blizzard” development process. The Concept/Development Plan functions as a high-level, master site plan for a development or phase of development. The Plan (a) shows the general spatial relationships between land uses, structures, open spaces, and roadways, and (b) demonstrates compliance with key elements of the Comprehensive Plan and zoning requirements. The Concept/Development plan amends and becomes an incorporated part of the development’s existing zoning (PD 3-5B / Ord. 770) upon approval. The Concept/Development plan is one of several planning documents that requires legislative approval, including: Site Plan (to be considered concurrently with this item) Preliminary Site Evaluation (to be considered concurrently with this item) Developer’s Agreement Final Plat Four structures are shown on the Phase I Concept/Development Plan, including two office buildings, a parking garage, and an amenities building. A publicly accessible park is shown west of the garage. Note that the Concept/Development Plan submitted for consideration is limited to the first phase of the Charles Schwab Corporate Campus. Phase II, the supporting retail and mixed-use portion of the development, and a future Charles Schwab retail branch building are not included in this submittal. These areas will require the same set of legislative and/or staff approvals as Phase I of the Charles Schwab campus (Concept/Development Plan, Site Plan, plats, on-site civil infrastructure plans etc.) before development can occur. ZONING Ordinance 770, approved February 22, 2016, establishes allowed uses and development standards for PD 3-5B. The following section compares the applicable requirements specified in Ordinance 770 with the information included in the Concept/Development Plan. Staff determination of zoning compliance and/or recommendations are highlighted in italicized bold text. Allowed Uses Ordinance 770 defines uses that are allowed by right, as an accessory use, or those that require a Specific Use Permit. The office uses shown on the Concept/Development Plan (buildings DFW- 1 and DFW-2) are allowed by right, as is the parking garage (shown as DFW-G1). The Amenities Building (DFW-A) is also allowed by right. The small retail building shown just north of the parking garage is an allowed accessory use. The uses shown on the submitted Concept/Development Plan comply with applicable zoning standards. Page 3 of 7 Development Standards Density – Ordinance 770 sets a maximum aggregate floor area for all allowed uses in PD 3-5B of 1,160,000 square feet. The structures shown on the Concept/Development plan total approximately 553,000 square feet (parking garages are excluded from the floor area total). The density shown on the submitted Concept/Development Plan complies with applicable zoning standards. Building Height – Maximum building height is limited to six stories or 90 feet, but not to exceed 735 above Mean Sea Level (MSL). The structures shown on the Concept/Development Plan are 84 feet in height or less and below 735 MSL. The building heights shown on the submitted Concept/Development Plan comply with applicable zoning standards. Sign Standards General monument and entryway sign locations and standards (sign dimensions and material types) were included in Ordinance 770, with the stipulation that “Exact sign locations will be provided at the time of the PD Site Plan and PD Development Plan approvals.” Several monument signs are shown on the three-dimensional renderings included with the Concept/Development Plan, but exact locations and dimensions/references are not shown on the Concept/Development Plan. The Site Plan identifies only one monument sign near the easternmost entryway that does not conform to the dimensional standards specified in Ordinance 770 or the PD Supplement. Staff recommends the applicant submit a Sign Plan for Phase I of the Schwab Campus as a condition of Concept/Development Plan approval. COMPREHENSIVE PLAN The 2015 Comprehensive Plan (Ordinance 747) includes several elements that define future development and shape growth. The following section compares applicable objectives and criteria expressed in the Comprehensive Plan to the information included in the submitted Concept/Development Plan. Staff determination of compliance and/or recommendations are highlighted in italicized bold text. Land Use Plan The Comprehensive Plan identifies PD 3-5B as (1) a Regional Commercial District that can accommodate relatively intensive commercial development and (2) a View Shade Zone, a place where natural topography tends to obscure development and preserve views from residential districts, making the area more suitable for taller structures, including parking garages. The submitted Concept/Development Plan furthers both objectives and is compatible with the Land Use Plan. Thoroughfare Plan Roadway infrastructure identified by the Comprehensive Plan as necessary to serve development in this area has not been included in the submitted Concept/Development Plan. Due to the split ownership/joint development nature of the overall project, Hillwood Properties will construct the main thoroughfare that will serve development in PD 3-5A and PD 3-5B. Town Staff are working with Hillwood to bring forward a roadway plan and Developer’s Agreement that addresses timing of thoroughfare improvements at the June 2017 Town Council meeting. Staff recommends the approval of a Developer’s Agreement addressing the design, construction, and timing of thoroughfare improvements as a condition of Concept/Development Plan approval. In addition, staff recommends the approval of a Traffic Impact Analysis (TIA) as a Page 4 of 7 condition of Concept/Development Plan approval. A TIA will help ensure adequate roadway infrastructure is available to serve the development and is required by Ordinance 307 (otherwise known as the PD Supplement, which establishes additional standards for Concept/Development Plans in PD 3) and Section 102-267 of the Westlake Code of Ordinances. Parks, Open Space, and Trail Plan The Concept/Development Plan shows a publicly accessible park on the western side of Phase I, as well as defined green spaces and an outdoor seating area. Pedestrian walkways are located throughout the development. A walkway running from east to west between buildings that will ultimately connect to Phase II is intended as the primary means of pedestrian circulation. Due to the location of the development, there is no connection between the existing Westlake trail system and proposed walkways. The Comprehensive Plan identifies this combination of park, open space, and pedestrian walkways as “Mini/Urban Park” space, which is “meant to serve the physical/mental health needs of a workforce population… facilities for walking, socializing, getting outdoors, and otherwise breaking from the work routine… used to inject some level of natural setting into the urban environment.” The Regional Commercial Land Use District, which includes PD 3-5B, is specified as a desirable and appropriate setting for Mini/Urban Park space. The park, open space, and pedestrian walkways shown on the Concept/Development Plan further the objectives expressed in the Parks, Open Space, and Trail Plan. The Concept/Development Plan does not include a formal mechanism by which the depicted park area will be recognized as publicly accessible, therefore staff recommend the approval of a Developer’s Agreement addressing open space accessibility and parkland dedication as a condition of Concept/Development Plan approval. Economic Development Plan The submitted Concept/Development furthers one of the three primary Economic Development Outcomes specified in the Comprehensive Plan, the attraction of corporate headquarters/campus- type developments. These types of relocations promote several economic development mechanisms specified in the Comprehensive Plan, including cluster formation, information networks, and commercial ad valorem tax base. The submitted Concept/Development Plan furthers a primary outcome and objectives expressed in the Economic Development Plan. ARCHITECTURE The proposed architectural design is rooted in the basic form of campus architecture now prevalent in Westlake, namely a block form with a simple, often gabled roof. This design forms a sense of compatibility with the Town's residential fabric and is served up in ways that dramatize the use of structural elements on a commercial scale. Therefore, it is appropriate that the Schwab campus design also starts here, rooted in this simple gabled box expression. While the simple gabled box form serves as a starting point, the project design ventures from there in ways that “remember it and interpret it” but do not slavishly replicate it. The following augmentations of the “gabled box” form make the current design noteworthy: Disassembly of the box: The first major enhancement of the gabled box breaks the “containment” function of the box (expressed as masonry walls) via punctuated presentation of glass, a “glazed skin” that appears within masonry openings when engaged with the masonry wall so that it “breaks” the structural authority of the masonry element, thereby contradicting the Page 5 of 7 normal hegemony of unit masonry. This gesture advances the building interior to the exterior, most dramatically one the “lake side” of DFW-2 and DFW-A. Transformation of roof to canopy: The second augmentation moves the roof from a “sharp edge” feature formed by the load bearing structure supporting it (typically manifested as a sharp ridge) to a more rounded, draping canopy that wants to float over the structure, as if supported by a gust of air beneath it. Visible from Highway 114, this roof-turned-canopy will be a recognizable, landmark feature for Westlake. Disassociation of canopy from box: Acting upon the “floating canopy” nature of the roof, the architect has minimized any clear sense of structural support by extending the glazed skin presentation up, beyond the masonry plate line, to the underside of the canopy, accomplishing a visual sense of “floating”. This further explodes the box making the wall and roof, normally features which contain and define, features that are now dramatically disassociated. Disassociation of entry identification from masonry: The disassociations continue at a more detailed level at entry points. Commonly expressed as an elaborately ornamented feature within the masonry wall, or as a sub-component of the roof, the entry features in this design are expressed within the glazed skin. The proposed office and amenity buildings present a challenging and compelling level of design appropriate for Westlake. This approach will set a standard for future campus buildings. The parking garage presents a greater challenge. Unable to playfully disassemble its features, the architect has taken an approach that seeks to mitigate certain unescapable realities of the garage form, horizontality and scale. To do this, the architect has accentuated corners, articulated entries, and otherwise created complexity within the normally flat and expansive external wall. Landscaping will further mitigate the scale of this element. Town staff recommends approval of the architectural design shown on the proposed Concept/Development Plan subject to the final parking garage perimeter landscaping meeting the mitigation recommendation above with final approval of the landscaping plan required by the Town Manager or their designee. PLANNING AND ZONING COMMISSION The Planning and Zoning Commission voted to recommend approval of this item (5-0) on Monday, May 15 2017 subject to the staff recommendations contained in this memo with the motion to include a variance to the minimum building size for the accessory building shown on the concept plan. The variance is reflected in the approving ordinance along with the other staff recommendations. Page 6 of 7 RECOMMENDATION Staff recommends approval of this item subject to the following conditions: 1. A Developer’s Agreement addressing (a) the design, construction, and timing of thoroughfare improvements and (b) open space accessibility and parkland dedication must be approved by the Town Council prior to the issuance of permits authorizing site grading and/or vertical construction. 2. A Traffic Impact Analysis must be approved by Town Manager or the Town Manager’s designee prior to the issuance of permits authorizing site grading and/or vertical construction. 3. A Sign Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 4. Prior to the issuance of a building permit, a final parking garage perimeter landscaping plan meeting the mitigation recommendation contained in the above staff report shall be submitted and require the approval of the Town Manager or their designee. ATTACHMENTS 1. Vicinity Map 2. Concept/Development Plan for Consideration 3. Corresponding Ordinance for Approval Page 7 of 7 Attachment 1: Project Vicinity Map Ordinance 826 Page 1 of 6 TOWN OF WESTLAKE ORDINANCE NO. 826 AN ORDINANCE OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS, AMENDING ORDINANCE 770; AMENDING THE ZONING BY APPROVING A CONCEPT/DEVELOPMENT PLAN FOR AN APPROXIMATELY 33-ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. PROVIDING A PENALTY; PROVIDING A CUMULATIVE CLAUSE; PROVIDING A SEVERABILITY CLAUSE; PROVIDING A SAVINGS CLAUSE; AUTHORIZING PUBLICATION; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the Town of Westlake, Texas is a general law municipality; and WHEREAS, the Town Council of the Town of Westlake finds it necessary for the public health, safety and welfare that development occur in a controlled and orderly manner; and WHEREAS, there is located within the corporate limits of the Town of Westlake an approximately 81.06-acre tract of land known as Planning Area 3-5B (PD 3-5B), bounded by JT Ottinger Road to the south, Westlake Parkway to the east, and State Highway170 to the north, depicted in attached Exhibit A; and WHEREAS, because of the size, location, and natural features of Planning Area 3-5B and the Town's need for public infrastructure, amenities, and economic development, the Town has a critical interest in the development of Planning Area 3-5B and is encouraging such development to the highest possible standards of quality consistent with the Town's long-term development vision; and WHEREAS, the Planning and Zoning Commission (Commission) recommended to the Town Council approval of the Concept/Development Plan depicted in attached Exhibit B on May 15, 2017, subject to certain specific conditions; and WHEREAS, following provision of proper legal notice, including written notice to owners within 200 feet of the subject property, published notice and posted notice in accordance with the Texas Open Meetings Act of public hearing, a public hearing was held on May 22, 2017, by the Town Council; and WHEREAS, upon the recommendation of the Planning and Zoning Commission, the Town Council of the Town of Westlake, Texas, is of the opinion that it is in the best interests of the Town and its citizens that this Concept/Development Plan, depicted in Exhibit B, should be approved and adopted. Ordinance 826 Page 2 of 6 NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That all matters stated in the preamble are found to be true and correct and are incorporated herein as if copied in their entirety. SECTION 2: That Ordinance 770 of the Town of Westlake, Texas, is hereby amended by this Ordinance amending Planned Development District 3, Planning Area 5B (PD 3-5B), described and depicted in attached Exhibit A. PD 3-5B shall be subject to the Concept/Development plan shown in Exhibit B. SECTION 3: That the Town Council of the Town of Westlake, Texas does hereby approve the Concept/Development Plan shown as attached Exhibit B and located in PD 3-5B, which is an approximately 81-acre tract located south of Hwy 170, west of Westlake Parkway, and north of JT Ottinger Road, as reflected in Exhibit A, also attached hereto. The Concept/Development Plan shown on attached Exhibit B is approved subject to the following conditions: 1. A Developer’s Agreement addressing (a) the design, construction, and timing of thoroughfare improvements and (b) open space accessibility and parkland dedication must be approved by the Town Council prior to the issuance of permits authorizing site grading and/or vertical construction. 2. A Traffic Impact Analysis must be approved by Town Manager or the Town Manager’s designee prior to the issuance of permits authorizing site grading and/or vertical construction. 3. A Sign Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 4. Prior to the issuance of a building permit, a final parking garage perimeter landscaping plan meeting the mitigation recommendation contained in the above staff report shall be submitted and require the approval of the Town Manager or their designee. 5. A variance to the minimum building size for the retail accessory shown on Exhibit B is hereby granted. SECTION 4: It is hereby declared to be the intention of the Town Council of the Town of Westlake, Texas, that sections, paragraphs, clauses and phrases of this Ordinance are severable, and if any phrase, clause, sentence, paragraph or section of this Ordinance shall be declared legally invalid or unconstitutional by the valid judgment or decree of any court of competent jurisdiction, such legal invalidity or unconstitutionality shall not affect any of the remaining phrases, clauses, sentences, paragraphs or sections of this Ordinance since the same would have been enacted by the Town Council of the Town of Westlake without the incorporation in this Ordinance of any such legally invalid or unconstitutional, phrase, sentence, paragraph or section. Ordinance 826 Page 3 of 6 SECTION 5: That this Ordinance shall be cumulative of all other Town Ordinances and all other provisions of other Ordinances adopted by the Town which are inconsistent with the terms or provisions of this Ordinance are hereby repealed. SECTION 6: Any person violating any of the provisions of this ordinance shall be deemed guilty of a misdemeanor offense and upon conviction thereof shall be fined in a sum not to exceed Two Thousand Dollars ($2,000.00) for each separate offense. A separate offense shall be deemed committed upon each day, or part of a day, during which a violation occurs or continues. SECTION 7: This ordinance shall take effect immediately from and after its passage as the law in such case provides. PASSED AND APPROVED ON THIS 22nd DAY OF MAY 2017. _____________________________ ATTEST: Laura Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney Ordinance 826 Page 4 of 6 EXHIBITS EXHIBIT A Legal Description and Depiction of PD 3-5B EXHIBIT B PD Concept/Development Plan Ordinance 826 Page 5 of 6 Exhibit A PD 3-5B LEGAL DESCRIPTION 81.06 Acres BEING a certain tract of land situated in the Richard Eads Survey, Abstract Number 393, the Jesse Sutton Survey, Abstract Number 1154, and the J. Bacon Survey, Abstract Number 1565, Denton County, Texas and being more particularly described by metes and bounds as follows: BEGINNING at the northeast corner of said Tract; THENCE S 17°23’44”W, 329.22 feet to the POINT OF BEGINNING; THENCE S 17°23’44”W, 147.46 to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 783.77 feet, through a central angle of 17°32’30”, having a radius of 2560.00 feet, the long chord which bears S 08°37’29”W, 780.71 feet; THENCE S 00°08’46”E, 87.08 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 159.11 feet, through a central angle of 08°57’34”, having a radius of 1017.50 feet, the long chord which bears S 04°20’01”W, 158.95 feet; THENCE S 75°29’58”W, 1406.35 feet; THENCE N 89°54’10”W, 898.42 feet to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 128.76 feet, through a central angle of 03°55’08”, having a radius of 1882.50 feet, the long chord which bears S 88°08’17”W, 128.73 feet; THENCE N 41°18’25”W, 147.59 feet; THENCE N 56°49’26”W, 648.38 feet; THENCE N 33°22’07”E, 762.52 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 610.57 feet, through a central angle of 33°57’51”, having a radius of 1030.00 feet, the long chord which bears N 61°39’47”E, 601.67 feet; THENCE N 89°59’49”E, 2082.87 feet to the beginning of a curve to the left; Ordinance 826 Page 6 of 6 THENCE with said curve to the left, an arc distance of 225.55 feet, through a central angle of 72°36’05”, having a radius of 178.00 feet, the long chord which bears N 53°41’47”E, 210.76 feet to the Point of Beginning and containing 3,531,053 square feet or 81.06 acres of land more or less. PD 3-5B DEPICTION MAY 15, 2017 CHARLES SCHWAB WESTLAKE CORPORATE CAMPUS CONCEPT PLAN SUBMITTAL REVISED VERSION Ordinance 826 INDEXTABLE OF CONTENTS INFORMATION STATEMENT TABLE DEVELOPMENT & CONCEPT CHECKLIST 01 | OVERALL PHASING PLAN 02 | LAND USE DIAGRAM 03 | TRAFFIC CIRCULATION DIAGRAM 04 | SUBGRADE CIRCULATION & INFRASTRUCTURE DIAGRAM 05 | BUILDING RENDERINGS –DFW-1 06 | BUILDING RENDERINGS –DFW-1 07 | BUILDING ELEVATIONS –DFW-1 08 | BUILDING ELEVATIONS –DFW-1 09 | BUILDING RENDERINGS –DFW-2 10 | BUILDING ELEVATIONS –DFW-2 11 | BUILDING RENDERINGS –DFW-A 12 | BUILDING RENDERINGS –DFW-A 13 | BUILDING ELEVATIONS –DFW-A 14 | BUILDING RENDERINGS –DFW-G1 15 | BUILDING ELEVATIONS –DFW-G1 MAY 15TH, 2017 Ordinance 826 SITE1’ = 100’ LEVEL ONE OVERALL PHASING PLAN MAY 15TH, 2017 Ordinance 826 SITE1’ = 50’ LAND USE DIAGRAM LEGEND Ordinance 826 SITE1’ = 50’ TRAFFIC CIRCULATION DIAGRAM LEGEND Ordinance 826 SITE1’ = 50’ LAND USE DIAGRAM MAY 15TH, 2017 Ordinance 826 SITE1’ = 50’ SUBGRADE CIRCULATION & INFRASTRUCTURE DIAGRAM MAY 15TH, 2017 Ordinance 826 BUILDING RENDERINGS–DFW –1 VIEW FROM EASTVIEW FROM NORTHEAST VIEW FROM SOUTHEAST DFW-1MAY 15TH, 2017 Ordinance 826 BUILDING RENDERINGS–DFW –1 VIEW FROM SOUTHWEST VIEW FROM NORTH DFW-1MAY 15TH, 2017 Ordinance 826 OVERALL ELEVATIONS –DFW –1 1/16” = 1’DFW-1SOUTH ELEVATION NORTH ELEVATION MAY 15TH, 2017 Ordinance 826 OVERALL ELEVATIONS –DFW –1 1/16” = 1’ WEST ELEVATION EAST ELEVATION DFW-1MAY 15TH, 2017 Ordinance 826 DFW-2VIEW FROM NORTHWEST BUILDING RENDERINGS –DFW –2 VIEW FROM SOUTHWEST MAY 15TH, 2017 Ordinance 826 DFW-2OVERALL ELEVATIONS –DFW –2 1/16” = 1’ EAST ELEVATION WEST ELEVATION SOUTH ELEVATION NORTH ELEVATION MAY 15TH, 2017 Ordinance 826 DFW-ABUILDING RENDERINGS –DFW –A VIEW FROM LAKE VIEW FROM NORTHVIEW FROM LAKE MAY 15TH, 2017 Ordinance 826 DFW-ABUILDING RENDERINGS –DFW –A VIEW FROM EAST VIEW FROM DFW 01 TERRACE MAY 15TH, 2017 Ordinance 826 DFW-AOVERALL ELEVATIONS –DFW –A 1/16” = 1’ WEST ELEVATION EAST ELEVATION NORTH ELEVATION SOUTH ELEVATION MAY 15TH, 2017 Ordinance 826 VIEW FROM WEST VIEW FROM NORTH DFW-G1BUILDING RENDERINGS–DFW –G1 MAY 15TH, 2017 Ordinance 826 DFW-G1OVERALL ELEVATIONS –DFW –G1 1/16” = 1’ WEST ELEVATION EAST ELEVATION SOUTH ELEVATION NORTH ELEVATION MAY 15TH, 2017 Ordinance 826 DFW-G1OVERALL ELEVATIONS –DFW –G1 1/16” = 1’ MAY 15TH, 2017 Ordinance 826 Page 1 of 7 ESTLAKE TOWN COUNCIL TYPE OF ACTION Regular Meeting - Action Item Monday, May 22, 2017 TOPIC: Conduct a public hearing and consideration of Ordinance, approving a Planned Development Zoning District (PD) Site Plan for an approximately 33-acre portion of Planned Development District 3, Planning Area 5B (PD 3-5B). The property is generally located south of State Highway 170, north of JT Ottinger Road, and west of Westlake Parkway. STAFF CONTACT: Ron Ruthven, Director of Planning & Development Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Planned / Responsible Development Citizen, Student & Stakeholder High Quality Planning, Design & Development - We are a desirable well planned, high-quality community that is distinguished by exemplary design standards. Preserve Desirability & Quality of Life Strategic Initiative Outside the Scope of Identified Strategic Initiatives PLANNING CASE INFORMATION Case Number: SP-03-17-17 Development: Charles Schwab Corporate Campus / Project Blizzard Applicant: Brad Moss, Kimley-Horn Owner: CS Kinross Parkway, LLC Developer: CS Kinross Parkway, LLC Site Location: South of Trophy Lake Drive / North of Lake Turner Site Area: 33 +/- acres Zoning: Planned Development (PD 3-5B) Page 2 of 7 EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) In February 2016, the Town Council approved the rezoning of a 154-acre tract of land just south of the Highway 114 – Highway 170 interchange, establishing the land use prerequisites for a proposed Charles Schwab financial services campus and supporting mixed-use development. The following item for consideration, a Planned Development Site Plan for Phase I of the Charles Schwab campus, is another step in “Project Blizzard” development process. The Site Plan is a scaled document that shows locations and dimensions of proposed buildings, proposed lot lines, setbacks, fire lanes, streets, sidewalks, ingress/egress points, parking, and easements for a development or phase of development. The Site Plan shows a greater level of detail and technical precision than the Concept/Development Plan, but must be consistent with the Concept/Development Plan and applicable zoning. The Site Plan is one of several planning documents that requires legislative approval, including: Concept/Development Plan (to be considered concurrently with this item) Preliminary Site Evaluation (to be considered concurrently with this item) Developer’s Agreement Final Plat Four primary structures are shown on the Site Plan, including two office buildings, a parking garage, and an amenities building. A publicly accessible park is shown west of the garage. Sidewalks, landscaping, and park details are shown on an accompanying landscape plan. Note that the Site Plan submitted for consideration is limited to the first phase of the Charles Schwab Corporate Campus. Phase II, the supporting retail and mixed-use portion of the development, and a future Charles Schwab retail branch building are not included in this submittal. These areas will require the same set of legislative and/or staff approvals as Phase I of the Charles Schwab campus (Concept/Development Plan, Site Plan, plats, on-site civil infrastructure plans etc.) before development can occur. ZONING Ordinance 770, approved February 22, 2016, establishes allowed uses and development standards for PD 3-5B. The following section compares the applicable requirements specified in Ordinance 770 with the information included in the Site Plan. Staff determination of zoning compliance and/or recommendations are highlighted in italicized bold text. Allowed Uses Ordinance 770 defines uses that are allowed by right, as an accessory use, or those that require a Specific Use Permit. The office uses shown on the Concept/Development Plan (buildings DFW- 1 and DFW-2) are allowed by right, as is the parking garage (shown as DFW-G1). The Amenities Building (DFW-A) is also allowed by right. The small retail building shown just north of the parking garage is an allowed accessory use. The uses shown on the submitted Site Plan comply with the Concept/Development Plan and applicable zoning standards. Page 3 of 7 Development Standards Density – Ordinance 770 sets a maximum aggregate floor area for all allowed uses in PD 3-5B of 1,160,000 square feet. The structures shown on the Concept/Development plan total approximately 553,000 square feet (parking garages are excluded from the floor area total). Building Height – Maximum building height is limited to six stories or 90 feet, but not to exceed 735 above Mean Sea Level (MSL). The structures shown on the Site Plan are 84 feet in height or less and below 735 MSL. Building Size – The minimum building size in this district is 5,000 square feet. The four primary structures shown on the Site Plan range in size from 94,000+ square feet to 855,000+ square feet. The accessory building shown just north of the parking garage (identified as an allowed retail use on the Concept/Development Plan) is approximately 2400 square feet. The depiction of this structure on the Site Plan constitutes a request for variance from PD 3-5B building size requirements. Setbacks – PD 3-5B specifies 50-foot front yard setbacks, 20-foot rear yard setbacks, and 25-foot side yard setbacks. All buildings on the Site Plan are shown behind setback lines. The building heights, sizes, and setbacks shown on the submitted Site Plan comply with the Concept/Development Plan and applicable zoning standards with the exception of the building shown to the north of the parking garage (DFW-G1). COMPREHENSIVE PLAN The 2015 Comprehensive Plan (Ordinance 747) includes several elements that define future development and shape growth. The following section compares applicable objectives and criteria expressed in the Comprehensive Plan to the information included in the submitted Site Plan. Staff determination of compliance and/or recommendations are highlighted in italicized bold text. Land Use Plan The Comprehensive Plan identifies PD 3-5B as (1) a Regional Commercial District that can accommodate relatively intensive commercial development and (2) a View Shade Zone, a place where natural topography tends to obscure development and preserve views from residential districts, making the area more suitable for taller structures, including parking garages. The submitted Site Plan furthers both objectives and is compatible with the Land Use Plan. Parks, Open Space, and Trail Plan The Site Plan shows a publicly accessible park on the western side of Phase I, as well as defined green spaces and an outdoor seating area. Pedestrian walkways are located throughout the development. A walkway running from east to west between buildings that will ultimately connect to Phase II is intended as the primary means of pedestrian circulation. Due to the location of the development, there is no connection between the existing Westlake trail system and proposed walkways. The Comprehensive Plan identifies this combination of park, open space, and pedestrian walkways as “Mini/Urban Park” space, which is “meant to serve the physical/mental health needs of a workforce population… facilities for walking, socializing, getting outdoors, and otherwise breaking from the work routine… used to inject some level of natural setting into the urban environment.” The Regional Commercial Land Use District, which Page 4 of 7 includes PD 3-5B, is specified as a desirable and appropriate setting for Mini/Urban Park space. The park, open space, and pedestrian walkways shown on the Site Plan comply with the Concept/Development Plan and further the objectives expressed in the Parks, Open Space, and Trail Plan. Economic Development Plan The submitted Site Plan furthers one of the three primary Economic Development Outcomes specified in the Comprehensive Plan, the attraction of corporate headquarters/campus-type developments. These types of relocations promote several economic development mechanisms specified in the Comprehensive Plan, including cluster formation, information networks, and commercial ad valorem tax base. The submitted Site Plan furthers a primary outcome and objectives expressed in the Economic Development Plan. PARKING AND TRAFFIC CIRCULATION Section 102-155 of the Westlake Code of Ordinances establishes an off-street parking requirement of one parking space per 300 square feet of building floor area. Per the building square footages shown on the Site Plan, 1,842 parking spaces are required to serve Phase I. The proposed parking garage provides 2,632 spaces. In addition, 76 on-street parking spaces are provided around the park, south of the parking garage, and southeast of DFW-1. Parking shown on the submitted Site Plan exceeds Town requirements. The parking garage (DFW-G1) is located and designed to minimize interior traffic as much as possible. Traffic circulation to and from guest parking spaces (garage or surface) is provided by a looped concrete fire lane to the southeast of DFW-1 and concrete fire lanes to the west of the parking garage, on either side of the park. An underground tunnel system will convey deliveries from the parking garage to the office and amenity buildings, further reducing internal traffic congestion. LIGHTING Lighting details, including the location and type of lighting for streets, signage, and parking areas is not included in the Site Plan submittal. Staff recommends the applicant submit a Site Lighting Plan for Phase I of the Schwab Campus as a condition of Site Plan approval. LANDSCAPING The Landscape Plan included as part of the overall Site Plan submittal shows pedestrian walkways, lawn areas, outdoor seating areas, activity areas, and tree plantings. Other plantings are shown but not referenced. Planned Development standards specify a minimum planting requirement of 30 large trees (3 caliper inches or larger) per acre of permeable greenspace. The Landscape Plan shows a total of 331 trees, 321 to be planted and 10 existing. The Landscape Plan does not address tree planting requirements in surface parking areas. Staff recommends the approval of a Developer’s Agreement addressing development tree compliance and tree mitigation for Phase I of the Schwab Campus as a condition of Site Plan approval. Page 5 of 7 SIGNS General monument and entryway sign locations and standards (sign dimensions and material types) were included in Ordinance 770, with the stipulation that “Exact sign locations will be provided at the time of the PD Site Plan and PD Development Plan approvals.” Several monument signs are shown on the three-dimensional renderings included with the Concept/Development Plan, but exact locations and dimensions/references are not shown on the Concept/Development Plan. The Site Plan identifies only one monument sign near the easternmost entryway that does not conform to the dimensional standards specified in Ordinance 770 or the PD Supplement. Staff recommends the applicant submit a Sign Plan for Phase I of the Schwab Campus as a condition of Concept/Development Plan approval. EMERGENCY ACCESS Emergency access to campus buildings is provided via a combination of concrete and grasspave (permeable landscape substrate that can support vehicle weight) fire lanes. Secondary emergency access points (fire lanes shown directly east and west of DFW-A and DFW-2) constructed with grasspave systems are acceptable to staff. However, staff recommends the primary east-west fire lane that bisects Phase II (running between DFW G-1 and DFW-1 to the north and DFW-2 and DFW-A to the south) be constructed of concrete or utilize a concrete base. Grasspave systems will not offer the durability, safety, or quality needed for primary fire department access to these mid-rise structures. Staff recommends the applicant submit a revised site plan showing all fire lanes constructed of materials acceptable to the Westlake Fire Marshal prior to the issuance of permits authorizing site grading and/or vertical construction. PLANNING AND ZONING COMMISSION The Planning and Zoning Commission voted to recommend approval of this item (5-0) on Monday, May 15 2017 subject to the staff recommendations contained in this memo with the motion to include a variance to the minimum building size for the accessory building shown on the concept plan. The variance is reflected in the approving ordinance along with the other staff recommendations. RECOMMENDATION Staff recommends approval of this item subject to the following conditions: 1. A Developer’s Agreement addressing development tree compliance and tree mitigation for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing site grading and/or vertical construction. 2. A Sign Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 3. A Site Lighting Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 4. The applicant must submit a revised site plan showing all fire lanes constructed of materials acceptable to the Westlake Fire Marshal prior to the issuance of permits authorizing site grading and/or vertical construction. Page 6 of 7 ATTACHMENTS 1. Vicinity Map 2. Site Plan for Consideration 3. Ordinance XXX Page 7 of 7 Attachment 1: Project Vicinity Map Ordinance 827 Page 1 of 6 TOWN OF WESTLAKE ORDINANCE NO. 827 AN ORDINANCE OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS, APPROVING A PLANNED DEVELOPMENT ZONING DISTRICT (PD) SITE PLAN FOR AN APPROXIMATELY 33-ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. PROVIDING A PENALTY; PROVIDING A CUMULATIVE CLAUSE; PROVIDING A SEVERABILITY CLAUSE; PROVIDING A SAVINGS CLAUSE; AUTHORIZING PUBLICATION; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the Town of Westlake, Texas is a general law municipality; and WHEREAS, the Town Council of the Town of Westlake finds it necessary for the public health, safety and welfare that development occur in a controlled and orderly manner; and WHEREAS, there is located within the corporate limits of the Town of Westlake an approximately 81.06-acre tract of land known as Planning Area 3-5B (PD 3-5B), bounded by JT Ottinger Road to the south, Westlake Parkway to the east, and State Highway170 to the north, described and depicted in attached Exhibit A; and WHEREAS, because of the size, location, and natural features of Planning Area 3-5B and the Town's need for public infrastructure, amenities, and economic development, the Town has a critical interest in the development of Planning Area 3-5B and is encouraging such development to the highest possible standards of quality consistent with the Town's long-term development vision; and WHEREAS, the Planning and Zoning Commission (Commission) recommended to the Town Council approval of the PD Site Plan depicted in attached Exhibit B on May 15, 2017, subject to certain specific conditions; and WHEREAS, following provision of proper legal notice, including written notice to owners within 200 feet of the subject property, published notice and posted notice in accordance with the Texas Open Meetings Act of public hearing, a public hearing was held on May 22, 2017, by the Town Council; and WHEREAS, upon the recommendation of the Planning and Zoning Commission, the Town Council of the Town of Westlake, Texas, is of the opinion that it is in the best interests of the Town and its citizens that this PD Site Plan, depicted in Exhibit B, should be approved and adopted. Ordinance 827 Page 2 of 6 NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That all matters stated in the preamble are found to be true and correct and are incorporated herein as if copied in their entirety. SECTION 2: That the Town Council of the Town of Westlake, Texas does hereby approve the PD Site Plan shown as attached Exhibit B and located in PD 3-5B, which is an approximately 81-acre tract located south of Hwy 170, west of Westlake Parkway, and north of JT Ottinger Road, as reflected in Exhibit A, also attached hereto. The PD Site Plan shown on attached Exhibit B is approved subject to the following conditions: 1. A Developer’s Agreement addressing development tree compliance and tree mitigation for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing site grading and/or vertical construction. 2. A Sign Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 3. A Site Lighting Plan for Phase I of the Schwab Campus must be approved by the Town Council prior to the issuance of permits authorizing vertical construction. 4. The applicant must submit a revised site plan showing all fire lanes constructed of materials acceptable to the Westlake Fire Marshal prior to the issuance of permits authorizing site grading and/or vertical construction. 5. A variance to the minimum building size for the retail accessory building shown on Exhibit B is hereby granted. SECTION 3: It is hereby declared to be the intention of the Town Council of the Town of Westlake, Texas, that sections, paragraphs, clauses and phrases of this Ordinance are severable, and if any phrase, clause, sentence, paragraph or section of this Ordinance shall be declared legally invalid or unconstitutional by the valid judgment or decree of any court of competent jurisdiction, such legal invalidity or unconstitutionality shall not affect any of the remaining phrases, clauses, sentences, paragraphs or sections of this Ordinance since the same would have been enacted by the Town Council of the Town of Westlake without the incorporation in this Ordinance of any such legally invalid or unconstitutional, phrase, sentence, paragraph or section. SECTION 4: That this Ordinance shall be cumulative of all other Town Ordinances and all other provisions of other Ordinances adopted by the Town which are inconsistent with the terms or provisions of this Ordinance are hereby repealed. SECTION 5: Any person violating any of the provisions of this ordinance shall be deemed guilty of a misdemeanor offense and upon conviction thereof shall be fined in a sum not to exceed Two Thousand Dollars ($2,000.00) for each separate offense. A separate offense shall be deemed committed upon each day, or part of a day, during which a violation occurs or continues. Ordinance 827 Page 3 of 6 SECTION 6: This ordinance shall take effect immediately from and after its passage as the law in such case provides. PASSED AND APPROVED ON THIS 22nd DAY OF MAY 2017. _____________________________ ATTEST: Laura Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney Ordinance 827 Page 4 of 6 EXHIBITS EXHIBIT A Legal Description and Depiction of PD 3-5B EXHIBIT B PD Site Plan Ordinance 827 Page 5 of 6 Exhibit A PD 3-5B LEGAL DESCRIPTION 81.06 Acres BEING a certain tract of land situated in the Richard Eads Survey, Abstract Number 393, the Jesse Sutton Survey, Abstract Number 1154, and the J. Bacon Survey, Abstract Number 1565, Denton County, Texas and being more particularly described by metes and bounds as follows: BEGINNING at the northeast corner of said Tract; THENCE S 17°23’44”W, 329.22 feet to the POINT OF BEGINNING; THENCE S 17°23’44”W, 147.46 to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 783.77 feet, through a central angle of 17°32’30”, having a radius of 2560.00 feet, the long chord which bears S 08°37’29”W, 780.71 feet; THENCE S 00°08’46”E, 87.08 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 159.11 feet, through a central angle of 08°57’34”, having a radius of 1017.50 feet, the long chord which bears S 04°20’01”W, 158.95 feet; THENCE S 75°29’58”W, 1406.35 feet; THENCE N 89°54’10”W, 898.42 feet to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 128.76 feet, through a central angle of 03°55’08”, having a radius of 1882.50 feet, the long chord which bears S 88°08’17”W, 128.73 feet; THENCE N 41°18’25”W, 147.59 feet; THENCE N 56°49’26”W, 648.38 feet; THENCE N 33°22’07”E, 762.52 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 610.57 feet, through a central angle of 33°57’51”, having a radius of 1030.00 feet, the long chord which bears N 61°39’47”E, 601.67 feet; THENCE N 89°59’49”E, 2082.87 feet to the beginning of a curve to the left; Ordinance 827 Page 6 of 6 THENCE with said curve to the left, an arc distance of 225.55 feet, through a central angle of 72°36’05”, having a radius of 178.00 feet, the long chord which bears N 53°41’47”E, 210.76 feet to the Point of Beginning and containing 3,531,053 square feet or 81.06 acres of land more or less. PD 3-5B DEPICTION FLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FL FLFLFLFLFLFLFLFLFLFLFLFL FL FL FL FL FL FLFLFL FL FL FLFLFLFL FL FLFLFLFLFLF L FLFLFLFLFLFLFLFLFLFLFL FL FLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLF L FL FLFLFLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL20' PUBLIC UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. 40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 20' PUBLIC UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. 200' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2899 D.R.D.C.T. TRACT 1 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. HW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T. TRACT 3 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 200' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2899 D.R.D.C.T. S89°27'07"W 78.72' S0°32'53"E 25.20' S89°27'07"W 194.11' S64°51' 1 0" W 213.57' S80°32'48"W 304.04' DFWG-1 (PARKING GARAGE) DFW-1 (OFFICE BUILDING) DFW-A (AMENITY CENTER)DFW-2 (OFFICE BUILDING)(FUTURE OFFICE BUILDING) HW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T. PROP. VARIABLE WIDTH DRAINAGE & WATER EASEMENT PROP. 25' DRAINAGE & WATER EASEMENTPROP. 20' WATER EASEMENT PROP. 20' WATER EASEMENT 50.0'25.0' (100' WIDTH R.O.W.)(100' WIDTH R.O.W.) 50' BUILDING SETBACK 25' SIDEYARD SETBACK 50' BUILDING SETBACK PHASE 1 LIMITS PROP. 20' SANITARY SEWER EASEMENT STATE H I G H W A Y 1 1 4 (NORT H W E S T P A R K W A Y )OVERALL SITEPLANBYREVISIONSNo.DATESHEET NUMBER Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. 04/28/17 96631 BRADLEY J. MOSS CAUTION!! EXISTING UNDERGROUND UTILITIES IN THE AREA. CONTRACTOR IS RESPONSIBLE FOR DETERMINING THE HORIZONTAL AND VERTICAL LOCATION OF ALL UTILITIES PRIOR TO CONSTRUCTION. CONTRACTOR SHALL BE RESPONSIBLE FOR ANY REPAIRS TO EXISTING UTILITIES DUE TO DAMAGE INCURRED DURING CONSTRUCTION. CONTRACTOR SHALL NOTIFY THE ENGINEER OF ANY DISCREPANCIES ON THE PLANS. Know what's below. Call before you dig.12750 MERIT DRIVE, SUITE 1000, DALLAS, TX 75251PHONE: 972-770-1300 FAX: 972-239-3820WWW.KIMLEY-HORN.COM TX F-928© 2017 KIMLEY-HORN AND ASSOCIATES, INC.PROJECT BLIZZARDPREPARED FOR CORGANTEXASWESTLAKEDATEAS SHOWNCHECKED BYSCALEDESIGNED BYDRAWN BYKHA PROJECT04/28/17063934067MJLMCBJM1 OF 5 PROPERTY LINE PROP. BUILDING SEE ARCHITECT PLANS FOR DETAILS LEGEND PROPOSED CONCRETE FIRE LANE NORTH 2 OF 5 3 OF 5 4 OF 5 5 OF 5 PROPOSED GRASSCRETE FIRE LANE VICINITY MAP NORTH PROJECT LOCATION ENGINEER 12750 MERIT DRIVE SUITE 1000 DALLAS, TEXAS 75251 PH. (972) 770-1300 CONTACT: BRADLEY J. MOSS, P.E. FIRM NO. F-928 ARCHITECT CORGAN 401 NORTH HOUSTON STREET DALLAS, TX 75202 PH. (214) 748-2000 CONTACT: MATT MCDONALD OWNER CS KINROSS LAKE PARKWAY, LLC 2309 GRACY FARMS AUSTIN, TX HOUSTON, TX 78758 PH. (512) 682 - 5859 CONTACT: KATIE BLAIR FLFL FLFL EXISTING TREE EASEMENT 1. ALL REQUIREMENTS OF PLANNED DEVELOPMENT 3-5B WILL BE COMPLIED WITH, EXCEPT THE FOLLOWING VARIANCE REQUESTS: A. FIRE LANE BUILDING COVERAGE: i. THE USE OF REMOTE FIRE HYDRANT TO PROVIDE COVERAGE FOR EXTERIOR BUILDING COVERAGE (LOCATED BETWEEN PROPOSED GARAGE AND DFW-1). NOTES Ordinance 827 W W W W W W W W W W W W W W W W W W W W W W W W WWWWW W W W W W W W W W W W W W W W W W W W W W W W WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW WWWWWWWWWWW W W SSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW WWWWWWWWWWW W W SSSSSSSSSSSSSSSS SSSSSSSSSSSSSSSSSSSSWWFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FL FLFLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFL FLFLFLFLFLFLFLFLFLFLFLFLFLFLTRACT 1 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. WESTLAKE RETAIL ASSOCIATES, LTD. INST. NO. 1998-118649 O.R.D.C.T. DFWG-1 (PARKING GARAGE) R1.5' DFWG-1 (PARKING GARAGE) PROP. 24' CONCRETE FIRE LANE PROP. 24' CONCRETE FIRE LANE PROP. SIDEWALK (TYP.) (SEE LANDSCAPE PLANS FOR DETAILS) 4 4 3 3 PROP. SIDEWALK (TYP.) (SEE LANDSCAPE PLANS FOR DETAILS) 3 3 PROP. 25' GRASSCRETE (SEE LANDSCAPE PLANS PROP. FH PROP. FH PROP. FH PROP. FH PROP. 8' SIDEWALK PROP. 8' SIDEWALK 4 4 AREA DRAIN AREA DRAIN AREA DRAIN AREA DRAIN PROP. WATER METER PROP. STORM MANHOLE (TYP.) N89°59'49"E 1513.65' (100' WIDTH R.O.W.) R10.0' R 1 0 . 0 ' R1 0 . 0 'R10.0'R 1 0 . 0 ' R1.5'R40.0'R 4 0 . 0 ' R3.0' R 1 5 . 0 'R15.0'R 2 0 . 0 ' R20.0' R2 0 . 0 'R20.0'R2 0 . 0 ' R20.0' ± 362.0'11.0'11.0'58.5'6.3'24.0'12.0'12.0'58.5'58.5'280.0'184.9'64.0' 45.1'55.7' TO PROPERTY122.7' 72.9'± 444.0'30.0'16.9'24.0' 24.0' 9.0' (TYP.) 9.0' (TYP.) 9.0' (TYP.)10.7' 10.0'20.1'12.0' 12.0'12.0' 20.0'12.0' 13.9' 2.5'11.0'11.0'5.9' 13.9'159.9'27.5'22.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.)22.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.) 47.0' 47.0'28.7'80.0'30.0'95.7'7.4'11.9'27.5'7.3'28.3' 16.0'5.0'35.0'57.7'57.7'40.0'52.7'28.7'2.5'147.9'113.9' 26.0'24.0'1.0'1.0'13.0'13.0'41.0'100' R.O.W.41.0'29.0'29.0'29.0'13.0'13.0'8.0' (TYP.) PROP. 8' SIDEWALKPROP. 8' SIDEWALK PROP. CONCRETE PROP. 20' WATER EASEMENT PROP. 20' WATER EASEMENT16.0'PROP. 20' WATER EASEMENT 105.1'30.0'4.0'4.0'50' BUILDING SETBACK PROP. 20' DRAINAGE EASEMENT 12.0' PROP. WATER METER PROP. IRRIGATION METER PROP. WATER METER PROP. FH PROP. 12" WATER PROP. 12" WATER 12" WATER (BY OTHERS) PROP. 8" SSWR PROP. 18" STORM PROP. 18" STORM PROP. 18" STORM PROP. 24" STORM PROP. 36" STORM PROP. 18" STORM PROP. 36" STORM PROP. 6'X6' RCB PROP. 18" STORM PROP. 18" STORM PROP. 18" STORM PROP. 18" STORM PROP. 18" STORM PROP. 12" STORM PROP. 6'X6' RCB PROP. 18"BYREVISIONSNo.DATESHEET NUMBER Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. 04/28/17 96631 BRADLEY J. MOSS BM#1 Town of Westlake GPS monument No. 7. Elev. = 626.27 BM#2 “ “ cut set (12/16/2016) on the southeast corner of a concrete curb inlet located on the south side of the east bound service road of State Highway No. 114approximately 450 feet west of Trophy Lake Drive. Elev. = 612.39 BM#3 “ “ cut set on top of a concrete curb at the midpoint of a curb return located at the southeast corner of the intersection of the east bound service road of State Highway No. 114 and Trophy Lake Drive. Elev. = 617.02 CAUTION!! EXISTING UNDERGROUND UTILITIES IN THE AREA. CONTRACTOR IS RESPONSIBLE FOR DETERMINING THE HORIZONTAL AND VERTICAL LOCATION OF ALL UTILITIES PRIOR TO CONSTRUCTION. CONTRACTOR SHALL BE RESPONSIBLE FOR ANY REPAIRS TO EXISTING UTILITIES DUE TO DAMAGE INCURRED DURING CONSTRUCTION. CONTRACTOR SHALL NOTIFY THE ENGINEER OF ANY DISCREPANCIES ON THE PLANS. Know what's below. Call before you dig.12750 MERIT DRIVE, SUITE 1000, DALLAS, TX 75251PHONE: 972-770-1300 FAX: 972-239-3820WWW.KIMLEY-HORN.COM TX F-928© 2017 KIMLEY-HORN AND ASSOCIATES, INC.PROJECT BLIZZARDPREPARED FOR CORGANTEXASWESTLAKEDATEAS SHOWNCHECKED BYSCALEDESIGNED BYDRAWN BYKHA PROJECT04/28/17063934067MJLMCBJMBENCHMARKS SITE PLAN2 OF 5 MATCHLINE, SEE SHEET 4 OF 5 MATCHLINE, SEE SHEET 3 OF 5NORTH FL KEY MAP 3 OF 6 1. ALL DIMENSIONS ARE TO EDGE OF PAVEMENT OR FACE OF CURB UNLESS OTHERWISE STATED. 2. ALL RADII ARE 3.0' UNLESS OTHERWISE STATED. 3. ALL MATERIALS AND WORKMANSHIP SHALL CONFORM TO THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, LATEST EDITION, AND THE TOWN OF WESTLAKE STANDARD CONSTRUCTION DETAILS. 4. DURING THE CONSTRUCTION OF THESE IMPROVEMENTS, ANY INTERPRETATION OF THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, AND ANY MATTER WHICH REQUIRES THE APPROVAL OF THE OWNER, MUST BE APPROVED BY THE DIRECTOR OF ENGINEERING OR HIS DESIGNEE BEFORE ANY CONSTRUCTION INVOLVING THAT DECISION COMMENCES. ASSUMPTIONS ABOUT WHAT THESE DECISIONS MIGHT BE WHICH ARE MADE DURING THE BIDDING PHASE WILL HAVE NO BEARING ON THE DECISION. 5. STREETS, ALLEYS, SIDEWALKS, DRIVEWAYS, AND STORM FACILITIES IN THE PUBLIC RIGHT-OF-WAY SHALL BE CONSTRUCTED IN CONFORMANCE WITH THE TOWN OF WESTLAKE, STANDARD CONSTRUCTION DETAILS LATEST EDITION. 6. REFER TO LANDSCAPE PLANS FOR SIDEWALK LOCATION, WIDTH, AND CONCRETE FINISH. 7. SEE LANDSCAPE PLANS FOR DETECTABLE WARNING AND ONSITE BARRIER FREE RAMP DETAILS UNLESS OTHERWISE NOTED. SEE TOWN OF WESTLAKE STANDARD DETAILS FOR BARRIER FREE RAMPS WITHIN TOWN RIGHT-OF-WAY. NOTES PROPERTY LINE PROP. BUILDING SEE ARCHITECT PLANS FOR DETAILS SEE LANDSCAPE PLANS FOR DETAILS LEGEND CENTERLINE OF PAVEMENT PARKING COUNT 617 617PROPOSED CONTOUR EXISTING CONTOUR DRAINAGE ARROW PROPOSED CONCRETE FIRE LANE PROPOSED GRASSCRETE FIRE LANE FLFL FLFL EXISTING TREE Ordinance 827 W W W W W W W W W W W W W W W W W W W W W W W WWWW W W W W W W W W W W W W W W W W W W W W W W WWWW WWWWWWWWWWWWW WWWW W W W W W W W W W WWWWWWWWWWWWWSS SS SS SS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSWWW WWWWWWWWWWWWW WWWW W W W W W W W W W WWWWWWWWWWWWWSS SS SS SS SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSWWFL FL FL FL FL FLFLFLFLFLFLFLFLFLFL FL FL FL FL FL FL FLFLFLFLFLFL FL FL FL FL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FL FL FLFLFLFL FL FLFLFLFLFLFLFLFLFLFLFLFLF L FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLTRACT 1 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. DFW-1 (OFFICE BUILDING)60.0°'60.0°'60. 0 ° ' 60.0 ° ' HW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T.R20.0'PROP. 24' CONCRETE FIRE LANE 4 4 5 5 PROP. UNDERGROUND SERVICE TUNNEL PROP. BUILDING COLUMN (TYP.) PROP. ENHANCED ENTRY FEATURE 4'-10' HEIGHT (SEE LANDSCAPE PLANS FOR DETAILS) PROP. 6" CURB PROP. 25' GRASSCRETE & DECOMPOSED GRANITE FIRE LANE (SEE LANDSCAPE PLANS FOR DETAILS) PROP. FH PROP. FH PROP. FH PROP. FH PROP. HEADWALL PROP. 8' SIDEWALK PROP. 6' SIDEWALK PROP. 6' SIDEWALK PROP. 6' SIDEWALK AREA DRAIN AREA DRAIN AREA DRAIN PROP. WATER METER SSWR MANHOLE SSWR MANHOLE N89°59'49"E 1513.65' ∆=33°59'05" R=512.38' L=303.92' CB=N73°00'17"E C=299.48' ∆=17°32'30" R=2560.00' L=783.77' CB=S8°39'06"W C=780.71' (100' WIDTH R.O.W.) R10.0'R1 0 . 0 ' R10.0'R10.0'R20.0'R2 0 . 0 ' R20 . 0 'R100.0'R 4 0 . 0 ' R20.0' R2 0 . 0 'R20.0'R 2 0 . 0 'R76.0 ' R20.0' R 2 2 4 . 0 '24.0'12.0'12.0'34.0'55.7' TO PROPERTY57.4'134.7' TO PROPERTY PC 528.3' 122.7' 72.9' ± 138.0'51.6' 24.0' 12.0'12.0' 12.0'12.0'12.0'12.0' 24.0'24.0' 12 . 0 ' 12 . 0 '12.0 '12.0 '12.0'12.0'24.0'292.3' 32.6'21.0'21.0'9.0'21.0'9.3'21.0'73.2'28.7'24.0'24 . 0 '26.7'10.0' 31.2'24.0'100' R.O.W.29.0'13.0'PROP. GRATE INLET (TYP.) 30.0'4.0'± 333.0'± 118 .0 ' 64.4'29.0'41.0'4.0' R99. 0 'R99.0'R100.0' R 1 2 0 . 0 ' R165.0' R 2 0 0 . 0 ' R10 5 . 0 ' R104.0'R112.0' PROP. CONCRETE PROP. CONCRETE PROP. CONCRETE WESTLAKE RETAIL ASSOCIATES, LTD. INST. NO. 1998-118649 O.R.D.C.T. PROP. 20' WATER EASEMENT ± 165 .0 ' 25' SIDE YARD SETBACK PROP. 20' SANITARY SEWER EASEMENT PROP. 8' SIDEWALK PROP. 8' SIDEWALK R5. 0 ' PROP. 12" WATER PROP. 12" WATER PROP. 12" WATER 12" WATER (BY OTHERS) PROP. 6" WATER PROP. 8" SSWR PROP. 36" STORM PROP. 18" STORM PROP. 24" STORM PROP. 24" STORM EX. 100-YR. FEMA FLOOD PLAIN PROP. ENTRY SIGN WALL 10' HEIGHT (SEE LANDSCAPE PLANS FOR DETAILS)25.0 '10.0'25.0' PROP. 24' GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS) REMOTE FH SITE PLANBYREVISIONSNo.DATESHEET NUMBER Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. 04/28/17 96631 BRADLEY J. MOSS BM#1 Town of Westlake GPS monument No. 7. Elev. = 626.27 BM#2 “ “ cut set (12/16/2016) on the southeast corner of a concrete curb inlet located on the south side of the east bound service road of State Highway No. 114approximately 450 feet west of Trophy Lake Drive. Elev. = 612.39 BM#3 “ “ cut set on top of a concrete curb at the midpoint of a curb return located at the southeast corner of the intersection of the east bound service road of State Highway No. 114 and Trophy Lake Drive. Elev. = 617.02 CAUTION!! EXISTING UNDERGROUND UTILITIES IN THE AREA. CONTRACTOR IS RESPONSIBLE FOR DETERMINING THE HORIZONTAL AND VERTICAL LOCATION OF ALL UTILITIES PRIOR TO CONSTRUCTION. CONTRACTOR SHALL BE RESPONSIBLE FOR ANY REPAIRS TO EXISTING UTILITIES DUE TO DAMAGE INCURRED DURING CONSTRUCTION. CONTRACTOR SHALL NOTIFY THE ENGINEER OF ANY DISCREPANCIES ON THE PLANS. Know what's below. Call before you dig.12750 MERIT DRIVE, SUITE 1000, DALLAS, TX 75251PHONE: 972-770-1300 FAX: 972-239-3820WWW.KIMLEY-HORN.COM TX F-928© 2017 KIMLEY-HORN AND ASSOCIATES, INC.PROJECT BLIZZARDPREPARED FOR CORGANTEXASWESTLAKEDATEAS SHOWNCHECKED BYSCALEDESIGNED BYDRAWN BYKHA PROJECT04/28/17063934067MJLMCBJMBENCHMARKS 3 OF 5 MATCHLINE, SEE SHEET 5 OF 5MATCHLINE, SEE SHEET 2 OF 5NORTH FL KEY MAP 4 OF 6 1. ALL DIMENSIONS ARE TO EDGE OF PAVEMENT OR FACE OF CURB UNLESS OTHERWISE STATED. 2. ALL RADII ARE 3.0' UNLESS OTHERWISE STATED. 3. ALL MATERIALS AND WORKMANSHIP SHALL CONFORM TO THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, LATEST EDITION, AND THE TOWN OF WESTLAKE STANDARD CONSTRUCTION DETAILS. 4. DURING THE CONSTRUCTION OF THESE IMPROVEMENTS, ANY INTERPRETATION OF THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, AND ANY MATTER WHICH REQUIRES THE APPROVAL OF THE OWNER, MUST BE APPROVED BY THE DIRECTOR OF ENGINEERING OR HIS DESIGNEE BEFORE ANY CONSTRUCTION INVOLVING THAT DECISION COMMENCES. ASSUMPTIONS ABOUT WHAT THESE DECISIONS MIGHT BE WHICH ARE MADE DURING THE BIDDING PHASE WILL HAVE NO BEARING ON THE DECISION. 5. STREETS, ALLEYS, SIDEWALKS, DRIVEWAYS, AND STORM FACILITIES IN THE PUBLIC RIGHT-OF-WAY SHALL BE CONSTRUCTED IN CONFORMANCE WITH THE TOWN OF WESTLAKE, STANDARD CONSTRUCTION DETAILS LATEST EDITION. 6. REFER TO LANDSCAPE PLANS FOR SIDEWALK LOCATION, WIDTH, AND CONCRETE FINISH. 7. SEE LANDSCAPE PLANS FOR DETECTABLE WARNING AND ONSITE BARRIER FREE RAMP DETAILS UNLESS OTHERWISE NOTED. SEE TOWN OF WESTLAKE STANDARD DETAILS FOR BARRIER FREE RAMPS WITHIN TOWN RIGHT-OF-WAY. NOTES PROPERTY LINE PROP. BUILDING SEE ARCHITECT PLANS FOR DETAILS SEE LANDSCAPE PLANS FOR DETAILS LEGEND CENTERLINE OF PAVEMENT PARKING COUNT 617 617PROPOSED CONTOUR EXISTING CONTOUR DRAINAGE ARROW PROPOSED CONCRETE FIRE LANE PROPOSED GRASSCRETE FIRE LANE FLFL FLFL EXISTING TREE Ordinance 827 WWWWWWWWWWWWWWWWWWWWWWWWWW W W W W W W W W W W W W W W W W W W W W SSSSSS SSSSSSSSWWWWWWWWWWWWWWWWWWWWWWWWWWWW W W W W W W W W W W W W W W W W W W W W SSSSSS SSSSSSSSWWFLFLFLFLFLFLFLFL FL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FLFLFLFLFLFLFLFL FL FL FL FL FL FL FL FL FL FL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLF L FL FL FLFLFLFLFLFLFLFLFL FL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLTRACT 3 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. TRACT 1 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. PROP. SIDEWALK (TYP.) (SEE LANDSCAPE PLANS FOR DETAILS) DFW-2 (OFFICE BUILDING)120.7'± 198.0'24.0'19.0'(TYP.)19.0'(TYP.)19.0'(TYP.)6 6 10 12.0'12.0' 24.0' 12.0'12.0' 2 43.0'5.0'23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)8.0' (TYP.) PROP. MOUNTABLE CURB TRANSITION TO MOUNTABLE CURB TRANSITION TO MOUNTABLE CURB PROP. MOUNTABLE CURB DFWG-1 (PARKING GARAGE)6.3'R34.0' DFW-A (OFFICE BUILDING) (AMENITY CENTER) ± 84.0' (FUTURE OFFICE BUILDING) PROP. UNDERGROUND SERVICE TUNNEL40.3'48.7'43.4'R10.0' 2 2 19.0'PROP. FH HW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T.24.0'23.0'(TYP.)8.0' (TYP.)23.0'(TYP.)40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. PROP. 100-YR. FEMA FLOOD PLAIN + PELOTON MODIFICATIONS PROP. GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS)PROP. 24' GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS) PROP. 25' GRASSCRETE & DECOMPOSED GRANITE FIRE LANE (SEE LANDSCAPE PLANS FOR DETAILS) PROP. SIDEWALK (TYP.) (SEE LANDSCAPE PLANS FOR DETAILS) 200' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2899 D.R.D.C.T. PROP. BUILDING COLUMN (TYP.)PROP. UNDERGROUND SERVICE TUNNEL PROP. 2' CONCRETE FLUME PROP. FHPROP. 10' CURB INLET PROP. 5' CURB INLET PROP. 8' SIDEWALK PROP. WATER METER AREA DRAIN AREA DRAIN AREA DRAIN AREA DRAIN APPROXIMATE PELOTON PROP. LAKE EDGE PROP. 6' SIDEWALK S64°51' 1 0" W 213.57' S80°32'48"W 304.04' R 1 0 . 0 ' R 1 0 . 0 ' R3.0' 68.7'± 349.0'125.4'± 104.0'5.1'9.0' (TYP.) 9.0' (TYP.) 9.0' (TYP.)10.7' 10.0'20.1'2.5' 28.3' 16.0'5.0'8.0' (TYP.) PHASE 1 LIMITS 199.9' 2 PROP. FH PROP. FH PROP. 12" WATER PROP. 12" WATER PROP. 8" SSWR PROP. 8" SSWR PROP. 36" STORM PROP. 18" STORM PROP. 36" STORM PROP. (2) 6'x4' RCB PROP. (2) 6'x4' RCB PROP. 6'X6' RCB PROP. 18" STORM PROP. 18" STORM PROP. 12" STORM PROP. 12" STORM PROP. 12" STORM PROP. 12" STORM PROP. 12" STORM EX. 100-YR. FEMA FLOOD PLAIN EX. 100-YR. FEMA FLOOD PLAINR20.0'R 2 0 . 0 'R20.0'25.0'PROP. GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS) PROP. GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS)10.0 '25.0' 8.0' 8.0' R45 . 0 ' R104. 0'R45.0'R128.0'24.0'24.0'8.0'PROP. 8' SIDEWALK SITE PLANBYREVISIONSNo.DATESHEET NUMBER Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. 04/28/17 96631 BRADLEY J. MOSS BM#1 Town of Westlake GPS monument No. 7. Elev. = 626.27 BM#2 “ “ cut set (12/16/2016) on the southeast corner of a concrete curb inlet located on the south side of the east bound service road of State Highway No. 114approximately 450 feet west of Trophy Lake Drive. Elev. = 612.39 BM#3 “ “ cut set on top of a concrete curb at the midpoint of a curb return located at the southeast corner of the intersection of the east bound service road of State Highway No. 114 and Trophy Lake Drive. Elev. = 617.02 CAUTION!! EXISTING UNDERGROUND UTILITIES IN THE AREA. CONTRACTOR IS RESPONSIBLE FOR DETERMINING THE HORIZONTAL AND VERTICAL LOCATION OF ALL UTILITIES PRIOR TO CONSTRUCTION. CONTRACTOR SHALL BE RESPONSIBLE FOR ANY REPAIRS TO EXISTING UTILITIES DUE TO DAMAGE INCURRED DURING CONSTRUCTION. CONTRACTOR SHALL NOTIFY THE ENGINEER OF ANY DISCREPANCIES ON THE PLANS. Know what's below. Call before you dig.12750 MERIT DRIVE, SUITE 1000, DALLAS, TX 75251PHONE: 972-770-1300 FAX: 972-239-3820WWW.KIMLEY-HORN.COM TX F-928© 2017 KIMLEY-HORN AND ASSOCIATES, INC.PROJECT BLIZZARDPREPARED FOR CORGANTEXASWESTLAKEDATEAS SHOWNCHECKED BYSCALEDESIGNED BYDRAWN BYKHA PROJECT04/28/17063934067MJLMCBJMBENCHMARKS 4 OF 5 MATCHLINE, SEE SHEET 2 OF 5 MATCHLINE, SEE SHEET 5 OF 5NORTH FL KEY MAP 5 OF 6 1. ALL DIMENSIONS ARE TO EDGE OF PAVEMENT OR FACE OF CURB UNLESS OTHERWISE STATED. 2. ALL RADII ARE 3.0' UNLESS OTHERWISE STATED. 3. ALL MATERIALS AND WORKMANSHIP SHALL CONFORM TO THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, LATEST EDITION, AND THE TOWN OF WESTLAKE STANDARD CONSTRUCTION DETAILS. 4. DURING THE CONSTRUCTION OF THESE IMPROVEMENTS, ANY INTERPRETATION OF THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, AND ANY MATTER WHICH REQUIRES THE APPROVAL OF THE OWNER, MUST BE APPROVED BY THE DIRECTOR OF ENGINEERING OR HIS DESIGNEE BEFORE ANY CONSTRUCTION INVOLVING THAT DECISION COMMENCES. ASSUMPTIONS ABOUT WHAT THESE DECISIONS MIGHT BE WHICH ARE MADE DURING THE BIDDING PHASE WILL HAVE NO BEARING ON THE DECISION. 5. STREETS, ALLEYS, SIDEWALKS, DRIVEWAYS, AND STORM FACILITIES IN THE PUBLIC RIGHT-OF-WAY SHALL BE CONSTRUCTED IN CONFORMANCE WITH THE TOWN OF WESTLAKE, STANDARD CONSTRUCTION DETAILS LATEST EDITION. 6. REFER TO LANDSCAPE PLANS FOR SIDEWALK LOCATION, WIDTH, AND CONCRETE FINISH. 7. SEE LANDSCAPE PLANS FOR DETECTABLE WARNING AND ONSITE BARRIER FREE RAMP DETAILS UNLESS OTHERWISE NOTED. SEE TOWN OF WESTLAKE STANDARD DETAILS FOR BARRIER FREE RAMPS WITHIN TOWN RIGHT-OF-WAY. NOTES PROPERTY LINE PROP. BUILDING SEE ARCHITECT PLANS FOR DETAILS SEE LANDSCAPE PLANS FOR DETAILS LEGEND CENTERLINE OF PAVEMENT PARKING COUNT 617 617PROPOSED CONTOUR EXISTING CONTOUR DRAINAGE ARROW PROPOSED CONCRETE FIRE LANE PROPOSED GRASSCRETE FIRE LANE FLFL FLFL EXISTING TREE Ordinance 827 WWWW W W W W W W W SS SS SS SS SS SSSSSSSSSSSSSSSSSSWWWWWW W W W W W W W SS SS SS SS SS SSSSSSSSSSSSSSSSSSWWFL FL FL FL FL FLFLFLFLFLFLFLFLFL FL FLFLFLFLFLFLFLFL FLFLFLFLFLFLFLFL FL FLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFLFL FL FL FLFLFLFL FLFLFLFLFLFLHW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T. TURNER LAKE TRACT 1 CS KINROSS LAKE PARKWAY LLC INST. NO. 2016-64107 O.R.D.C.T. DFW-A (OFFICE BUILDING) (AMENITY CENTER)120.7'155.2'DFW-A (OFFICE BUILDING) (AMENITY CENTER) HW 2421 LAND, LP INST. NO. 2009-55583 O.R.D.C.T. AREA DRAIN 40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. 20' PUBLIC UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. 200' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2899 D.R.D.C.T. APPROXIMATE PELOTON PROP. LAKE EDGE APPROXIMATE. EX. LAKE EDGE 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. PROP. 100-YR. FEMA FLOOD PLAIN + PELOTON MODIFICATIONS PROP. 24' CONCRETE FIRE LANE PROP. SIDEWALK (TYP.) (SEE LANDSCAPE PLANS FOR DETAILS) PROP. BUILDING COLUMN (TYP.) PROP. PIER (SEE LANDSCAPE PLANS FOR DETAILS) PROP. 25' GRASSCRETE & DECOMPOSED GRANITE FIRE LANE (SEE LANDSCAPE PLANS FOR DETAILS) PROP. FH PROP. FH PROP. HEADWALL PROP. 12' SIDEWALKAREA DRAIN AREA DRAIN AREA DRAIN AREA DRAIN AREA DRAIN PROP. HEADWALL PROP. 8' SIDEWALKPROP. 8' SIDEWALK PROP. 8' SIDEWALK S89°27'07"W 78.72' S0°32'53"E 25.20' S89°27'07"W 194.11' ∆=17°32'30" R=2560.00' L=783.77' CB=S8°39'06"W C=780.71' S89°27'07"W 127.87' ∆=79°36'02" R=211.21' L=293.43' CB=S89°27'07"W C=270.40'∆=79°36'02" R=211.21' L=293.43' CB=S89°27'07"W C=270.40'R20.0'R20.0' 383.2'136.0'± 325.0'12.0'12.0'24.2'± 132.0'± 212.0'R104.0'R112.0' R5 4 . 0 ' R62.0' PROP. 20' WATER EASEMENT 25' SIDE YARD SETBACK PROP. 12" WATER PROP. 6" WATER PROP. 18" PROP. 18" STORM PROP. 18" STORM PROP. 48" STORM PROP. 24" STORM PROP. 12" STORM PROP. 18" STORM PROP. 12" STORM PROP. 24" STORM EX. 100-YR. FEMA FLOOD PLAIN25.0 '24.0'8.0'PROP. GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS) PROP. GRASSCRETE FIRE LANE (SEE PAVING PLAN AND LANDSCAPE PLAN FOR DETAILS)R24.0'R 1 3 9 . 0 ' R136.8'R20.0'R20.0'R24.0'24.0 ' 24.0' 10.0' PROP. 10' SIDEWALK10.0'25.0' 24.0'SITE PLANBYREVISIONSNo.DATESHEET NUMBER Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. Engineer P.E. No. Date FOR REVIEW ONLY NOT FOR CONSTRUCTION OR PERMIT PURPOSES. 04/28/17 96631 BRADLEY J. MOSS BM#1 Town of Westlake GPS monument No. 7. Elev. = 626.27 BM#2 “ “ cut set (12/16/2016) on the southeast corner of a concrete curb inlet located on the south side of the east bound service road of State Highway No. 114approximately 450 feet west of Trophy Lake Drive. Elev. = 612.39 BM#3 “ “ cut set on top of a concrete curb at the midpoint of a curb return located at the southeast corner of the intersection of the east bound service road of State Highway No. 114 and Trophy Lake Drive. Elev. = 617.02 CAUTION!! EXISTING UNDERGROUND UTILITIES IN THE AREA. CONTRACTOR IS RESPONSIBLE FOR DETERMINING THE HORIZONTAL AND VERTICAL LOCATION OF ALL UTILITIES PRIOR TO CONSTRUCTION. CONTRACTOR SHALL BE RESPONSIBLE FOR ANY REPAIRS TO EXISTING UTILITIES DUE TO DAMAGE INCURRED DURING CONSTRUCTION. CONTRACTOR SHALL NOTIFY THE ENGINEER OF ANY DISCREPANCIES ON THE PLANS. Know what's below. Call before you dig.12750 MERIT DRIVE, SUITE 1000, DALLAS, TX 75251PHONE: 972-770-1300 FAX: 972-239-3820WWW.KIMLEY-HORN.COM TX F-928© 2017 KIMLEY-HORN AND ASSOCIATES, INC.PROJECT BLIZZARDPREPARED FOR CORGANTEXASWESTLAKEDATEAS SHOWNCHECKED BYSCALEDESIGNED BYDRAWN BYKHA PROJECT04/28/17063934067MJLMCBJMBENCHMARKS 5 OF 5 MATCHLINE, SEE SHEET 3 OF 5 MATCHLINE, SEE SHEET 4 OF 5NORTH FL KEY MAP 6 OF 6 1. ALL DIMENSIONS ARE TO EDGE OF PAVEMENT OR FACE OF CURB UNLESS OTHERWISE STATED. 2. ALL RADII ARE 3.0' UNLESS OTHERWISE STATED. 3. ALL MATERIALS AND WORKMANSHIP SHALL CONFORM TO THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, LATEST EDITION, AND THE TOWN OF WESTLAKE STANDARD CONSTRUCTION DETAILS. 4. DURING THE CONSTRUCTION OF THESE IMPROVEMENTS, ANY INTERPRETATION OF THE STANDARD SPECIFICATIONS FOR PUBLIC WORKS CONSTRUCTION FOR NORTH CENTRAL TEXAS, AND ANY MATTER WHICH REQUIRES THE APPROVAL OF THE OWNER, MUST BE APPROVED BY THE DIRECTOR OF ENGINEERING OR HIS DESIGNEE BEFORE ANY CONSTRUCTION INVOLVING THAT DECISION COMMENCES. ASSUMPTIONS ABOUT WHAT THESE DECISIONS MIGHT BE WHICH ARE MADE DURING THE BIDDING PHASE WILL HAVE NO BEARING ON THE DECISION. 5. STREETS, ALLEYS, SIDEWALKS, DRIVEWAYS, AND STORM FACILITIES IN THE PUBLIC RIGHT-OF-WAY SHALL BE CONSTRUCTED IN CONFORMANCE WITH THE TOWN OF WESTLAKE, STANDARD CONSTRUCTION DETAILS LATEST EDITION. 6. REFER TO LANDSCAPE PLANS FOR SIDEWALK LOCATION, WIDTH, AND CONCRETE FINISH. 7. SEE LANDSCAPE PLANS FOR DETECTABLE WARNING AND ONSITE BARRIER FREE RAMP DETAILS UNLESS OTHERWISE NOTED. SEE TOWN OF WESTLAKE STANDARD DETAILS FOR BARRIER FREE RAMPS WITHIN TOWN RIGHT-OF-WAY. NOTES PROPERTY LINE PROP. BUILDING SEE ARCHITECT PLANS FOR DETAILS SEE LANDSCAPE PLANS FOR DETAILS LEGEND CENTERLINE OF PAVEMENT PARKING COUNT 617 617PROPOSED CONTOUR EXISTING CONTOUR DRAINAGE ARROW PROPOSED CONCRETE FIRE LANE PROPOSED GRASSCRETE FIRE LANE FLFL FLFL EXISTING TREE Ordinance 827 Page 1 of 3 ESTLAKE TOWN COUNCIL TYPE OF ACTION Regular Meeting - Action Item Monday, May 22, 2017 TOPIC: Conduct a public hearing and consideration of Ordinance, approving a Preliminary Site Evaluation for an approximately 33-acre portion of Planned Development District 3, Planning Area 5B (PD 3-5B). The property is generally located south of State Highway 170, north of JT Ottinger Road, and west of Westlake Parkway. STAFF CONTACT: Ron Ruthven, Director of Planning & Development Strategic Alignment Vision, Value, Mission Perspective Strategic Theme & Results Outcome Objective Planned / Responsible Development Citizen, Student & Stakeholder High Quality Planning, Design & Development - We are a desirable well planned, high-quality community that is distinguished by exemplary design standards. Preserve Desirability & Quality of Life Strategic Initiative Outside the Scope of Identified Strategic Initiatives PLANNING CASE INFORMATION Case Number: PSE-03-17-17 Development: Charles Schwab Corporate Campus / Project Blizzard Applicant: Brad Moss, Kimley-Horn Owner: CS Kinross Parkway, LLC Developer: CS Kinross Parkway, LLC Site Location: South of Trophy Lake Drive / North of Lake Turner Site Area: 33 +/- acres Zoning: Planned Development (PD 3-5B) Page 2 of 3 EXECUTIVE SUMMARY (INCLUDING APPLICABLE ORGANIZATIONAL HISTORY) In February 2016, the Town Council approved the rezoning of a 154-acre tract of land just south of the Highway 114 – Highway 170 interchange, establishing the land use prerequisites for a proposed Charles Schwab financial services campus and supporting mixed-use development. The following item for consideration, a Preliminary Site Evaluation for Phase I of the Charles Schwab campus, is another step in “Project Blizzard” development process. The Preliminary Site Evaluation (PSE), prepared by a Registered Professional Land Surveyor, functions as a technical planning document for a development or phase of development. The PSE shows proposed lot configurations, rights-of-way, easements, size and location of utilities, floodplain, land elevations, setbacks, and certain zoning requirements. The Preliminary Site Evaluation is one of several planning documents that requires legislative approval, including: Site Plan (to be considered concurrently with this item) Concept/Development Plan (to be considered concurrently with this item) Developer’s Agreement Final Plat Note that both phases of the Schwab development are shown as a single lot on the Preliminary Site Evaluation, which is commonly done with commercial developments that fall under a single ownership. Utility layouts and easements are not shown for Phase II of the development. A revised preliminary plat will be required as part of the Phase II development process. PLANNING AND ZONING COMMISSION The Planning and Zoning Commission voted to recommend approval of this item (5-0) on Monday, May 15 2017. RECOMMENDATION Staff recommends approval of this item. ATTACHMENTS 1. Vicinity Map 2. Preliminary Site Evaluation for Consideration 3. Ordinance XXX Page 3 of 3 Attachment 1: Project Vicinity Map Ordinance 828 Page 1 of 5 TOWN OF WESTLAKE ORDINANCE NO. 828 AN ORDINANCE OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS, APPROVING A PRELIMINARY SITE EVALUATION FOR AN APPROXIMATELY 71- ACRE PORTION OF PLANNED DEVELOPMENT DISTRICT 3, PLANNING AREA 5B (PD 3-5B). THE PROPERTY IS GENERALLY LOCATED SOUTH OF STATE HIGHWAY 170, NORTH OF JT OTTINGER ROAD, AND WEST OF WESTLAKE PARKWAY. PROVIDING A PENALTY; PROVIDING A CUMULATIVE CLAUSE; PROVIDING A SEVERABILITY CLAUSE; PROVIDING A SAVINGS CLAUSE; AUTHORIZING PUBLICATION; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the Town of Westlake, Texas is a general law municipality; and WHEREAS, the Town Council of the Town of Westlake finds it necessary for the public health, safety and welfare that development occur in a controlled and orderly manner; and WHEREAS, there is located within the corporate limits of the Town of Westlake an approximately 81.06-acre tract of land known as Planning Area 3-5B (PD 3-5B), bounded by JT Ottinger Road to the south, Westlake Parkway to the east, and State Highway170 to the north, described and depicted in attached Exhibit A; and WHEREAS, because of the size, location, and natural features of Planning Area 3-5B and the Town's need for public infrastructure, amenities, and economic development, the Town has a critical interest in the development of Planning Area 3-5B and is encouraging such development to the highest possible standards of quality consistent with the Town's long-term development vision; and WHEREAS, the Planning and Zoning Commission (Commission) recommended to the Town Council approval of the Preliminary Site Evaluation depicted and described in attached Exhibit B on May 15, 2017; and WHEREAS, upon the recommendation of the Planning and Zoning Commission, the Town Council of the Town of Westlake, Texas, is of the opinion that it is in the best interests of the Town and its citizens that this Preliminary Site Evaluation, depicted and described in Exhibit B, should be approved and adopted. NOW, THEREFORE, BE IT ORDAINED BY THE TOWN COUNCIL OF THE TOWN OF WESTLAKE, TEXAS: SECTION 1: That all matters stated in the preamble are found to be true and correct and are incorporated herein as if copied in their entirety. Ordinance 828 Page 2 of 5 SECTION 2: That the Town Council of the Town of Westlake, Texas does hereby approve the Preliminary Site Evaluation shown as attached Exhibit B and located in PD 3-5B, which is an approximately 81-acre tract located south of Hwy 170, west of Westlake Parkway, and north of JT Ottinger Road, as reflected in Exhibit A, also attached hereto. SECTION 3: It is hereby declared to be the intention of the Town Council of the Town of Westlake, Texas, that sections, paragraphs, clauses and phrases of this Ordinance are severable, and if any phrase, clause, sentence, paragraph or section of this Ordinance shall be declared legally invalid or unconstitutional by the valid judgment or decree of any court of competent jurisdiction, such legal invalidity or unconstitutionality shall not affect any of the remaining phrases, clauses, sentences, paragraphs or sections of this Ordinance since the same would have been enacted by the Town Council of the Town of Westlake without the incorporation in this Ordinance of any such legally invalid or unconstitutional, phrase, sentence, paragraph or section. SECTION 4: That this Ordinance shall be cumulative of all other Town Ordinances and all other provisions of other Ordinances adopted by the Town which are inconsistent with the terms or provisions of this Ordinance are hereby repealed. SECTION 5: Any person violating any of the provisions of this ordinance shall be deemed guilty of a misdemeanor offense and upon conviction thereof shall be fined in a sum not to exceed Two Thousand Dollars ($2,000.00) for each separate offense. A separate offense shall be deemed committed upon each day, or part of a day, during which a violation occurs or continues. SECTION 6: This ordinance shall take effect immediately from and after its passage as the law in such case provides. PASSED AND APPROVED ON THIS 22nd DAY OF MAY 2017. _____________________________ ATTEST: Laura Wheat, Mayor ____________________________ ______________________________ Kelly Edwards, Town Secretary Thomas E. Brymer, Town Manager APPROVED AS TO FORM: ____________________________ L. Stanton Lowry, Town Attorney Ordinance 828 Page 3 of 5 EXHIBITS EXHIBIT A Legal Description and Depiction of PD 3-5B EXHIBIT B PD Concept/Development Plan Ordinance 828 Page 4 of 5 Exhibit A PD 3-5B LEGAL DESCRIPTION 81.06 Acres BEING a certain tract of land situated in the Richard Eads Survey, Abstract Number 393, the Jesse Sutton Survey, Abstract Number 1154, and the J. Bacon Survey, Abstract Number 1565, Denton County, Texas and being more particularly described by metes and bounds as follows: BEGINNING at the northeast corner of said Tract; THENCE S 17°23’44”W, 329.22 feet to the POINT OF BEGINNING; THENCE S 17°23’44”W, 147.46 to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 783.77 feet, through a central angle of 17°32’30”, having a radius of 2560.00 feet, the long chord which bears S 08°37’29”W, 780.71 feet; THENCE S 00°08’46”E, 87.08 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 159.11 feet, through a central angle of 08°57’34”, having a radius of 1017.50 feet, the long chord which bears S 04°20’01”W, 158.95 feet; THENCE S 75°29’58”W, 1406.35 feet; THENCE N 89°54’10”W, 898.42 feet to the beginning of a curve to the left; THENCE with said curve to the left, an arc distance of 128.76 feet, through a central angle of 03°55’08”, having a radius of 1882.50 feet, the long chord which bears S 88°08’17”W, 128.73 feet; THENCE N 41°18’25”W, 147.59 feet; THENCE N 56°49’26”W, 648.38 feet; THENCE N 33°22’07”E, 762.52 feet to the beginning of a curve to the right; THENCE with said curve to the right, an arc distance of 610.57 feet, through a central angle of 33°57’51”, having a radius of 1030.00 feet, the long chord which bears N 61°39’47”E, 601.67 feet; THENCE N 89°59’49”E, 2082.87 feet to the beginning of a curve to the left; Ordinance 828 Page 5 of 5 THENCE with said curve to the left, an arc distance of 225.55 feet, through a central angle of 72°36’05”, having a radius of 178.00 feet, the long chord which bears N 53°41’47”E, 210.76 feet to the Point of Beginning and containing 3,531,053 square feet or 81.06 acres of land more or less. PD 3-5B DEPICTION W W W W W W W W W W W W W W W W W W W W WWWW SSSSSSSSSS3805 3806 3807 3808 3809 8431284313 84314 8431584316 84317 8431884319 84320 84321 84322 84323 84324 84325 84326 84327 84328 84329 84330 8433184332 84333 84334 84335 84336 84337 84338 84339 84340 84341 84342 84343 84344 84345 84346 84347 84348 84349 X X X X X X X X X XXXXXXXBAR B E D W I R E F E N C E APPROXIMATE LOCATION OF LANDSCAPE EASEMENT VOL. 4247, PG. 2837 D.R.D.C.T. UNDERGROUND UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. 40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883 D.R.D.C.T. UNDERGROUND UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. TRACT 1 CS KINROSS LAKE PARKWAY LLC DOC. NO. 2016-64107 O.R.D.C.T. TRACT 2 CS KINROSS LAKE PARKWAY LLC DOC. NO. 2016-64107 O.R.D.C.T. HW 2421 LAND, LP DOC. NO. 2009-55583 O.R.D.C.T. WESTLAKE RETAIL ASSOCIATES, LTD. DOC. NO. 1998-118649 O.R.D.C.T. HW 2421 LAND, LP DOC. NO. 2009-55583 O.R.D.C.T. BARBED WIR E F E N C E N: 7047522.4039 E: 2364307.9229 BDF "TXDOT" BDF "TXDOT" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON"RICHARD EADS SURVEYABSTRACT NUMBER 393IRSC IRSC LOT 1, BLOCK A 71.1394 ACRES 3,098,833 SQ. FT. TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2899 D.R.D.C.T. STATE H I G H W A Y 1 1 4 (A VARI A B L E W I D T H R . O . W . ) ZONED PD3-5B PROPOSED USE: OFFICE ZONED PD3-5A ZONED PD3-4 ZONED R-1 HW 2421 LAND, LP DOC. NO. 2009-55583 O.R.D.C.T. APPROXIMATE LIMIT OF F.E.M.A. 100-YEAR FLOODPLAIN 25' DRAINAGE AND WATER EASEMENT 20' WATER EASEMENT 20' WATER EASEMENT 10' WATER EASEMENT 10' WATER EASEMENT 10' WATER EASEMENT 20' WATER EASEMENT S89°59'49"W 7.00' S0°00'11"E 10.00' N89°59'49"E 7.00' S89°59'49"W 7.00' S0°00'11"E 30.00' L1L2 N89°59'49"E 7.00' S0°00'11"E 10.00' L6 L7 N44°59'49"E 53.95'S0°00'11"E187.27'N0°00'11"W 167.44' N60°00'00"W 56.17' S60°00'00"E 73.07' S89°59'49"W 334.67' N89°59'49"E 331.75' N45°00'00"W 182.86' S45°00'00"E 154.95' 9.67' N0°00'11"W 79.00' N89°59'49"E 10.00' S0°00'11"E 79.00' N89°59'49"E 40.00' S0°00'11"E 10.00' S89°59'49"W 40.00' N89°59'49"E 6.50' S0°00'11"E 10.00' L8 S0°00'11"E 87.82' S78°44'49"W 10.05' N0°00'11"W 88.81' 2 4 1 .4 0 '300.44'250.49' 10' WATER EASEMENT 20' DRAINAGE EASEMENT 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883, D.R.D.C.T. (ABANDONED BY THIS PLAT) S17°25'21"W 143.85'S17°25'21"W287.34'P.O.B. IRSC IRSC HW 2421 LAND, LP DOC. NO. 2009-55583 O.R.D.C.T. 40' TEMPORARY CONSTRUCTION EASEMENT VOL. 4247, PG. 2883, D.R.D.C.T. (ABANDONED BY THIS PLAT)PHASE 2PHASE 1PHASE 2PHASE 110' WATER EASEMENT 50' BUILDING SETBACK 25' BUILDING SETBACK 100' R.O.W. DEDICATION DOC. NO. ___________ O.R.D.C.T.JESSE SUTTON SURVEYABSTRACT NUMBER 1154S17°W 1770' TO SOUTHEAST CORNER OF THE RICHARD EADS SURVEY ABSTRACT NUMBER 393 LAKE LAKE LAKE LAKEUNDERGROUND UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. PROPOSED ROADWAY 2 2 6 .4 5 '39.01' 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883, D.R.D.C.T. (ABANDONED BY THIS PLAT)S0°00'11"E 309.27'S0°00'11"E230.55'S0°00'11"E 624.52'N44°02'26"E203.90'N44°02'26"E220.47'N89°59'49"E 10.64' N89°59'49"E 86.66'N89°59'49"E 29.51' N89°59'49"E 110.03' N0°00'11"W 36.80' N0°00'11"W 16.63'N11°15'11"W194.57'N11°15'11"W194.46' N0°00'11"W 61.04' N0°00'11"W 40.09' N0°00'11"W 12.50' S89°27'07"W 127.87' ∆=79°36'02" R=211.21' L=293.43' CB=S89°27'07"W C=270.40' S89°27'07"W 78.72' S0°32'53"E 25.20' S89°27'07"W 194.11' S50°57'18"W 12.08' S89°27'07"W 32.96' ∆=90°00'00" R=30.00' L=47.12' CB=S44°27'07"W C=42.43' S0°32'53"E 45.96' N89°59'49"E 1513.65'S17°25'21"W 45.97' ∆=17°32'30" R=2560.00' L=783.77' CB=S8°39'06"W C=780.71'S0°07'09"E245.16'∆=23°40'31" R=408.29' L=168.71' CB=S55°08'46"W C=167.51' S80°32'48"W 304.04' S64°51' 1 0" W 213.57' ∆=33°59'05" R=512.38' L=303.92' CB=N73°00'17"E C=299.48' N89°54'09"W 898.42' 20' SEWER EASEMENT 424.18' 20'x20' WATER EASEMENT APPROXIMATE LIMIT OF EXISTING 100-YEAR FLOODPLAIN PER PELOTON STUDY APPROXIMATE LIMIT OF EXISTING 100-YEAR FLOODPLAIN PER PELOTON STUDY TRACT 3 CS KINROSS LAKE PARKWAY LLC DOC. NO. 2016-64107 O.R.D.C.T. 15' HIKE & BIKE TRAIL EASEMENT VOL. 4247, PG. 2883, D.R.D.C.T. (ABANDONED BY THIS PLAT) N89°59'49"E 192.63' N89°59'49"E 124.79' N89°59'49"E 120.85' N78°44'49"E 116.52' N78°44'49"E 112.58' N56°14'49" E 126.23'N56°14'49" E 126.23'N67°29'49"E 69.05' N67°29'49"E 65.11' N78°44'49"E 79.52' S11°15'11"E 32.68' S11°15'11"E 31.69'N0°00'11"W 604.05'N0°00'11"W 196.79'N0°00'11"W 248.91' N0°00'11"W 106.42' S44°59'49"W 46.41' S78°45'11"E 141.70' N78°45'11"W 95.96' S78°45'11"E 35.74' S89°59'49"W 11.50' S0°00'11"E 10.00' N89°59'49"E 11.50' S89°59'49"W 11.50' S0°00'11"E 10.00' N89°59'49"E 11.50' S89°59'49"W 17.00' S0°00'11"E 15.00' N0°00'11"W 20.00' N89°59'49"E 18.99' N89°59'49"E 155.61'L3L4 L5 L9L10 L11 L12L13 L14 L15 L16L17L18L19 L20 L21 L22L23 L24 L25 L26 L27 L28 L29L30 L31L32 34.90' 19.47' N44°59'49"E 48.87' LINE TABLE NO. L1 L2 L3 L4 L5 L6 L7 L8 L9 L10 L11 L12 L13 L14 L15 L16 BEARING N89°59'49"E S00°00'11"E N00°00'11"W N89°59'49"E S00°00'11"E S89°59'49"W S00°00'11"E S89°59'49"W S89°59'49"W N00°00'11"W N89°59'49"E S11°14'49"W S78°45'11"E N11°14'49"E N67°29'49"E S22°30'11"E LENGTH 7.00' 12.49' 12.49' 19.50' 10.00' 7.00' 22.21' 6.50' 19.50' 38.76' 17.00' 13.44' 10.00' 13.44' 31.78' 22.22' LINE TABLE NO. L17 L18 L19 L20 L21 L22 L23 L24 L25 L26 L27 L28 L29 L30 L31 L32 BEARING N67°29'49"E N22°30'11"W N67°29'49"E S00°00'11"E N89°59'49"E N00°00'11"W N67°29'49"E N78°44'49"E N11°15'11"W N78°44'49"E S11°15'11"E N78°44'49"E N56°14'49"E N67°29'49"E N56°14'49"E N67°29'49"E LENGTH 15.00' 22.22' 53.00' 14.19' 12.50' 19.37' 11.03' 26.67' 15.45' 10.00' 15.45' 40.85' 50.60' 46.31' 52.61' 40.36' NOTES: 1. Bearing system based on the Texas Coordinate System of 1983, North Central Zone (4202), North American Datum of 1983. 2. The coordinates shown hereon are grid values. The combined scale factor utilized for this project is 0.999873440. 3. Approximately 10 acres within the Jesse Sutton Survey, Abstract No. 1154 and 61 acres within the Richard Eads Survey, Abstract No. 393. LEGEND: Δ = DELTA ANGLE OR CENTRAL ANGLE P.O.B. = POINT OF BEGINNING P.O.C. = POINT OF COMMENCING O.R.D.C.T. = OFFICIAL RECORDS, DENTON COUNTY, TEXAS DOC. NO. = INSTRUMENT NUMBER VOL. = VOLUME PG. = PAGE BDF = 5/8" IRON ROD WITH 3-1/2" BRASS DISK STAMPED "TEXAS DEPARTMENT OF TRANSPORATION" FOUND IRF = IRON ROD FOUND IRFC = IRON ROD WTH CAP FOUND PKF = PK NAIL FOUND GRAPHIC SCALE IN FEET 0100 50 100 200 1" = 100' @ 24X36 NORTH Copyright © 2017 Kimley-Horn and Associates, Inc. All rights reserved DWG NAME: K:\DAL_SURVEY\063934067-PROJECT BLIZZARD\DWG\063934067-PROJECT BLIZZARD PP.DWG PLOTTED BY DUNN, STACY 5/10/2017 12:49 PM LAST SAVED 5/10/2017 12:48 PMMATCHLINE (SEE SHEET 2)PRELIMINARY SITE EVALUATION SCHWAB AT LAKE TURNER ADDITION LOT 1, BLOCK A BEING 71.1394 ACRES SITUATED IN THE RICHARD EADS SURVEY, ABSTRACT NUMBER 393, AND THE JESSE SUTTON SURVEY, ABSTRACT NUMBER 1154, TOWN OF WESTLAKE, DENTON COUNTY, TEXAS EXISTING ZONING: PD3-5B PROPOSED ZONING: PD3-5B Scale Drawn by SRD1" = 100' Checked by Date Project No.Sheet No. Dallas, Texas 75251 12750 Merit Drive, Suite 1000 Tel. No. (972) 770-1300 Fax No. (972) 239-3820FIRM # 10115500 DAB APR. 2017 063934067 1 OF 2 MARSHALL DURANGO MONTER EY EYCHIMN SALIDA SONO R A ROCK VILLAGECIMARRON TRAIL AMO S LA A PENNYHOWE WALNUTPINEGINFRONTOAKDEN T O N LOIS INEZCROSBYJAMES HOWE DORMANPACIFICCADEELM PINE OAK SCHOOLINGLAKEVIEWASHUNIONLOIS BRANSON RICHY RANDY DERRELL SHERI ASHLEYOAKMONT TROPHY CLUB CITYLIMITCemetery MAIN RUS K BOW I E LAM A R REED PECANTURNERF A N N I N OAKMONTBranch CRE E K COURTS OddfellowsWESTLAKECW Turner LakeWALNUTPARRISH ROANOKECITYLIMIT BENSON0.1 0.60.61.20.10.20.8 ROANOKETROPHY CLUB WESTLAKE 118 1"=2000'VICINITY MAP SITE NORTH LINE TYPE LEGEND BOUNDARY LINE EASEMENT LINE BUILDING LINE WATER LINE SANITARY SEWER LINE STORM SEWER LINE UNDERGROUND GAS LINE OVERHEAD UTILITY LINE UNDERGROUND ELECTRIC LINE UNDERGROUND TELEPHONE LINE FENCE CONCRETE PAVEMENT ASPHALT PAVEMENT UGT UGE XXXXW SS GAS OHE OWNER: CS KINROSS LAKE PARKWAY LLC C/O CHARLES SCHWAB & CO., INC., CORPORATE REAL ESTATE 2309 GRACY FARMS, AUSTIN, TX 78758 CONTACT - KATIE BLAIR katie.blair@schwab.com PH. 512-682-5859 ENGINEER: KIMLEY-HORN AND ASSOCIATES, INC. 12750 MERIT DRIVE DALLAS, TX 75251 Brad Moss, P.E. brad.moss@kimley-horn.com PH. 972-770-1346 TREE TABLE TAG#DBH COMMON SCIENTIFIC NAME NAME 3805 37.7 post oak Quercus stellata Healthy Single 3806 31.0 post oak Quercus stellata Healthy Forked 3807 21.4 hackberry Celtis laevigata Healthy Single 3808 22.4 post oak Quercus stellata Healthy Single 3809 6.0 hackberry Celtis laevigata Healthy Single 84306 30.3 post oak Quercus stellata Hazard Single 84307 38.9 pecan Carya illinoinensis Healthy Single 84308 40.7 hackberry Celtis laevigata Hazard Single 84309 12.2 gum bumelia Sideroxylon lanuginosum Healthy Single 84310 11.1 gum bumelia Sideroxylon lanuginosum Healthy Single 84311 33.5 gum bumelia Sideroxylon lanuginosum Healthy Single 84312 33.0 hackberry Celtis laevigata Healthy Forked 84313 21.1 hackberry Celtis laevigata Healthy Multi 84314 33.5 hackberry Celtis laevigata Declining Single 84315 26.1 hackberry Celtis laevigata Healthy Single 84316 15.4 hackberry Celtis laevigata Healthy Single 84317 19.7 hackberry Celtis laevigata Healthy Single 84318 12.1 hackberry Celtis laevigata Healthy Single 84319 17.5 hackberry Celtis laevigata Healthy Single 84320 17.2 hackberry Celtis laevigata Healthy Single 84321 17.3 hackberry Celtis laevigata Healthy Single 84322 12.2 hackberry Celtis laevigata Healthy Single 84323 9.1 hackberry Celtis laevigata Healthy Single 84324 13.7 hackberry Celtis laevigata Healthy Single 84325 18.9 hackberry Celtis laevigata Healthy Single 84326 33.0 hackberry Celtis laevigata Hazard Forked 84327 33.2 hackberry Celtis laevigata Healthy Single 84328 16.5 hackberry Celtis laevigata Hazard Single 84329 10.0 Hercules-club Zanthoxylum clava-herculis Healthy Multi 84330 8.0 gum bumelia Sideroxylon lanuginosum Healthy Single 84331 10.3 hackberry Celtis laevigata Healthy Single 84332 9.5 hackberry Celtis laevigata Declining Single 84333 37.4 post oak Quercus stellata Healthy Single 84334 23.2 post oak Quercus stellata Healthy Single 84335 34.8 post oak Quercus stellata Healthy Single 84336 35.1 post oak Quercus stellata Healthy Single 84337 33.5 post oak Quercus stellata Hazard Single 84338 29.0 post oak Quercus stellata Healthy Single 84339 29.5 post oak Quercus stellata Healthy Single 84340 29.5 post oak Quercus stellata Healthy Single 84341 31.7 post oak Quercus stellata Hazard Single 84342 26.8 post oak Quercus stellata Healthy Single 84343 30.0 post oak Quercus stellata Healthy Single 84344 24.2 post oak Quercus stellata Healthy Single 84345 25.9 mesquite Prosopis glandulosa Healthy Multi 84346 26.0 post oak Quercus stellata Healthy Single 84347 31.0 post oak Quercus stellata Healthy Single 84348 29.1 post oak Quercus stellata Healthy Single 84349 30.5 post oak Quercus stellata Healthy Single CONDITION STEMS Ordinance 828 WWWWWWWW W W W W W W W W W W W 5/8" IRFC "PELOTON" 5/8" IRFC "PELOTON" PKF PKF PKF BDF "TXDOT"JESSE GIBSON SURVEYABSTRACT NUMBER 493J. BACONSURVEYABSTRACTNUMBER 1565UNDERGROUND UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T.RICHARD EADS SURVEYABSTRACT NUMBER 393WESTLAKE RETAIL ASSOCIATES, LTD. DOC. NO. 1998-118649 O.R.D.C.T. OT T I N G E R R O A DSTATE HIGHWAY 170(A VARIABLE WIDTH R.O.W.)UNDERGROUND UTILITY EASEMENT VOL. 4247, PG. 2908 D.R.D.C.T. ZONED R-1 ZONED O ZONED PD3-5A TRACT 1 CS KINROSS LAKE PARKWAY LLC DOC. NO. 2016-64107 O.R.D.C.T. LOT 1, BLOCK A 71.1394 ACRES 3,098,833 SQ. FT. ZONED PD3-5B PROPOSED USE: OFFICE HW 2421 LAND, LP DOC. NO. 2009-55583HW 2421 LAND, LP DOC. NO. 2009-55583 O.R.D.C.T. MARGARET B. LEE INST. NO. D208308067 O.P.R.T.C.T. 5/8" IRFC "PELOTON" 100' R.O.W. DEDICATION DOC. NO. ___________ O.R.D.C.T. 50' BUILDING SETBACK 25' BUILDING SETBACK APPROXIMATE LIMIT OF F.E.M.A. 100-YEAR FLOODPLAINPROPOSEDROADWAYX X X X X X X X X X X X N89°54'09"W 898.42' N41°18'25"W 147.59' N56°49'26"W 522.90'N33°10'34"E455.15'∆=56°49'15" R=1215.00' L=1204.93' CB=N61°35'12"E C=1156.16' N89°54'09"W ∆=3°55'08" R=1882.50' L=128.76' CB=S88°08'17"W C=128.73' NOTES: 1. Bearing system based on the Texas Coordinate System of 1983, North Central Zone (4202), North American Datum of 1983. 2. The coordinates shown hereon are grid values. The combined scale factor utilized for this project is 0.999873440. 3. Approximately 10 acres within the Jesse Sutton Survey, Abstract No. 1154 and 61 acres within the Richard Eads Survey, Abstract No. 393. LEGEND: Δ = DELTA ANGLE OR CENTRAL ANGLE P.O.B. = POINT OF BEGINNING P.O.C. = POINT OF COMMENCING O.R.D.C.T. = OFFICIAL RECORDS, DENTON COUNTY, TEXAS DOC. NO. = INSTRUMENT NUMBER VOL. = VOLUME PG. = PAGE BDF = 5/8" IRON ROD WITH 3-1/2" BRASS DISK STAMPED "TEXAS DEPARTMENT OF TRANSPORATION" FOUND IRF = IRON ROD FOUND IRFC = IRON ROD WTH CAP FOUND PKF = PK NAIL FOUND Copyright © 2017 Kimley-Horn and Associates, Inc. All rights reserved PRELIMINARY SITE EVALUATION SCHWAB AT LAKE TURNER ADDITION LOT 1, BLOCK A BEING 71.1394 ACRES SITUATED IN THE RICHARD EADS SURVEY, ABSTRACT NUMBER 393, AND THE JESSE SUTTON SURVEY, ABSTRACT NUMBER 1154, TOWN OF WESTLAKE, DENTON COUNTY, TEXAS EXISTING ZONING: PD3-5B PROPOSED ZONING: PD3-5B DWG NAME: K:\DAL_SURVEY\063934067-PROJECT BLIZZARD\DWG\063934067-PROJECT BLIZZARD PP.DWG PLOTTED BY DUNN, STACY 5/10/2017 12:49 PM LAST SAVED 5/10/2017 12:48 PM Scale Drawn by SRD1" = 100' Checked by Date Project No.Sheet No. Dallas, Texas 75251 12750 Merit Drive, Suite 1000 Tel. No. (972) 770-1300 Fax No. (972) 239-3820FIRM # 10115500 DAB APR. 2017 063934067 2 OF 2 GRAPHIC SCALE IN FEET 0100 50 100 200 1" = 100'@ 24X36 NORTH MATCHLINE (SEE SHEET 1)OWNER'S CERTIFICATE STATE OF TEXAS § COUNTY OF DENTON § WHEREAS CS Kinross Lake Parkway LLC is the owner of a tract of land situated in the Jesse Sutton Survey, Abstract No. 1154 and the Richard Eads Survey, Abstract No. 393, Town of Westlake, Denton County, Texas and being all of two tracts of land described as Tract 1 and Tract 3 in Special Warranty Deed to CS Kinross Lake Parkway LLC, recorded in Document No. 2016-64107, Official Records of Denton County, Texas and being more particularly described as follows: BEGINNING at a 5/8" iron rod with plastic cap stamped "PELOTON” found in the south right-of-way line of Proposed Roadway (a 100-foot wide right-of-way) at the northeast corner of said Tract 1; THENCE with the east line of said Tract 1, the following courses and distances to wit: South 17°25'21" West, a distance of 45.97 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the beginning of a tangent curve to the left having a central angle of 17°32'30", a radius of 2560.00 feet, a chord bearing and distance of South 8°39'06" West, 780.71 feet; In a southwesterly direction, with said curve to the left, an arc distance of 783.77 feet to a point for corner; South 0°07'09" East, a distance of 245.16 feet to a point in a lake at the southeast corner of said Tract 1; THENCE with the south line of said Tract 1, the following courses and distances to wit: South 89°27'07" West, a distance of 127.87 feet to a point in a lake at the beginning of a non-tangent curve to the right having a central angle of 79°36'02", a radius of 211.21 feet, a chord bearing and distance of South 89°27'07" West, 270.40 feet; In a southwesterly direction, with said curve to the right, an arc distance of 293.43 feet to a point in a lake for corner; South 89°27'07" West, a distance of 78.72 feet to a point in a lake for corner; South 0°32'53" East, a distance of 25.20 feet to a point in a lake for corner; South 89°27'07" West, a distance of 194.11 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the southeast corner of said Tract 3; THENCE with the south line of said Tract 3, the following courses and distances to wit: South 64°51'10" West, a distance of 213.57 feet to a 5/8" iron rod with plastic cap stamped "KHA" set for corner; South 80°32'48" West, a distance of 304.04 feet to a 5/8" iron rod with plastic cap stamped "KHA" set at the southwest corner of said Tract 3 and at the beginning of a non-tangent curve to the right having a central angle of 23°40'31", a radius of 408.29 feet, a chord bearing and distance of South 55°08'46" West, 167.51 feet; THENCE with the south line of said Tract 1, the following courses and distances to wit: In a southwesterly direction, with said curve to the right, an arc distance of 168.71 feet to a 5/8" iron rod with plastic cap stamped "KHA" set for corner; South 50°57'18" West, a distance of 12.08 feet to a 5/8" iron rod with plastic cap stamped "KHA" set for corner; South 89°27'07" West, a distance of 32.96 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the beginning of a tangent curve to the left having a central angle of 90°00'00", a radius of 30.00 feet, a chord bearing and distance of South 44°27'07" West, 42.43 feet; In a southwesterly direction, with said curve to the left, an arc distance of 47.12 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found for corner; South 0°32'53" East, a distance of 45.96 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found for corner; North 89°54'09" West, a distance of 898.42 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the beginning of a tangent curve to the left having a central angle of 3°55'08", a radius of 1882.50 feet, a chord bearing and distance of South 88°08'17" West, 128.73 feet; In a southwesterly direction, with said curve to the left, an arc distance of 128.76 feet to a "PK" nail found for corner in the northeast line of a tract of land described in deed to Margaret B. Lee, recorded in Instrument No. D208308067, Official Public Records of Tarrant County, Texas; THENCE with said northeast line, the following courses and distances to wit: North 41°18'25" West, a distance of 147.59 feet to a "PK" nail found for corner; North 56°49'26" West, a distance of 522.90 feet to a "PK" nail found at the southwest corner of the westerly terminus of said Proposed Roadway and at the westernmost corner of said Tract 1; THENCE departing said northeast line and with the south line of said Proposed Roadway, the following courses and distances to wit: North 33°10'34" East, a distance of 455.15 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the beginning of a tangent curve to the right having a central angle of 56°49'15", a radius of 1215.00 feet, a chord bearing and distance of North 61°35'12" East, 1156.16 feet; In a northeasterly direction, with said curve to the right, an arc distance of 1204.93 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found for corner; North 89°59'49" East, a distance of 1513.65 feet to a 5/8" iron rod with plastic cap stamped "PELOTON” found at the beginning of a tangent curve to the left having a central angle of 33°59'05", a radius of 512.38 feet, a chord bearing and distance of North 73°00'17" East, 299.48 feet; In a northeasterly direction with said curve to the left, an arc distance of 303.92 feet to the POINT OF BEGINNING and containing 71.1394 acres or 3,098,833 square feet of land. OWNER'S DEDICATION STATE OF TEXAS § COUNTY OF DENTON § NOW, THEREFORE, KNOW ALL MEN BY THESE PRESENTS: THAT CS KINROSS LAKE PARKWAY LLC, does hereby adopt this plat, designating the herein above described property as SCHWAB AT LAKE TURNER ADDITION, an addition to the Town of Westlake, Denton County, Texas. The easements thereon are hereby reserved for the purposes indicated, and in accordance With the easement documents filed with the Town of Westlake and Denton County. The utility and fire lane easements shall be open to fire and police units, garbage and rubbish collection agencies and the public and private utilities for which the easement is reserved, and as specifically approved by the Town of Westlake for the use of a particular easement. The maintenance of paving or any other surface on the utility and fire lane easements is the sole responsibility of the property owner. No buildings, or other permanent improvements shall be constructed, reconstructed or placed upon, over or across the easements as shown. said easements being hereby reserved for use and accommodation of all public utilities for which the easement is reserved, and as specifically approved by the Town of Westlake. Any public utility for which the easement is reserved, and as specifically approved by the Town of Westlake to use a particular easement shall have the right to remove and keep removed all or part of any buildings or other improvements which in any way may endanger or interfere with the construction, maintenance, or efficiency of its system in the easement and that public utility shall at all times have full right of ingress and egress upon the easement for the purpose of constructing, reconstructing, inspecting, patrolling, and maintaining and adding to or removing all or part of its system, subject to complying with all ordinances, rules, regulations and resolutions of the Town of Westlake, Texas, and in accordance with the easement documents filed with the Town of Westlake and Denton County. The Town of Westlake, Texas, and the public utility shall have the right of ingress and egress to private property for the purpose of reading meters, maintenance and service required or ordinarily performed by that utility. Notwithstanding anything to the contrary in this plat, the owners, for themselves and their successors and assigns, reserve and retain the right to grant other rights and easements across, over or under the easement tract(s) to such other persons as the owners deem proper, provided such other grants are subject to the easements to the Town of Westlake granted in this plat or the easement documents, and the uses granted do not materially interfere with the use of said easements by the Town of Westlake for the purposes set forth herein and the town approves said additional easements or additional uses in writing. any damages to facilities located in said easements as a result of the use granted to such other person shall be promptly repaired by such other person, and the Town of Westlake shall have no responsibility for any damage to such other person's facilities in connection with the use of said easement by the Town of Westlake. In addition, notwithstanding anything to the contrary in this plat, the owners, and their successors and assigns, may use the easement tract(s) identified in the easement documents, and shown within the boundaries of the platted property for paving, pedestrian walkway, parking, landscaping and aerial improvement purposes (the "improvements"), which do not materially interfere with or prevent the use by the Town of Westlake of said easements for the purposes set forth herein. Any damages to facilities located in the easements identified on the platted property as a result of such uses shall be promptly repaired by the then-current owner of the platted property that caused such damage, and the Town of Westlake shall have no responsibility for any damages to the improvements in connection with the use of said easements by the Town of Westlake. This plat approved subject to all platting ordinances, rules, regulations, and resolutions of the Town of Westlake, Tarrant County, Texas. WITNESS, my hand, this the ______ day of ______________, 2017. CS KINROSS LAKE PARKWAY LLC ____________________________________________ By: ____________________________________________ TITLE: STATE OF TEXAS § COUNTY OF DENTON § BEFORE ME, the undersigned, a notary public in and for said county and state, on this day personally appeared ___________________, known to me to be the one whose name is subscribed to the foregoing instrument and acknowledged to me that he executed the same for the purposes and considerations therein expressed. Given under my hand and seal of office this _____ day of_________________ 2017. _______________________________________ Notary Public in and for the State of Texas APPROVED BY THE TOWN COUNCIL OF WESTLAKE, TEXAS on this the _____ day of ______________, 2017. ATTEST: ____________________________ Mayor ____________________________ Town Secretary REVIEWED BY: ________________________________________ TOWN ATTORNEY ________________________________________ TOWN ENGINEER 6859(<25¶6&(57,),&$7,21 KNOW ALL MEN BY THESE PRESENTS: THAT I, Dana Brown, do hereby certify that I prepared this plat from an actual and accurate survey of the land and that the corner monuments shown thereon were properly placed under my personal supervision in accordance with the platting ordinances, rules, regulations and resolutions of the Town of Westlake, Denton County, Texas. Dated this the __________ day of ___________________________, 2017. ________________________________ DANA BROWN REGISTERED PROFESSIONAL LAND SURVEYOR NO. 5336 KIMLEY-HORN AND ASSOC., INC. 12750 MERIT DRIVE, SUITE 1000 DALLAS, TEXAS 75251 972-770-1300 dana.brown@kimley-horn.com 67$7(2)7(;$6 &2817<2)'$//$6 BEFORE ME, the undersigned, a Notary Public in and for the said County and State, on this day personally appeared Dana Brown known to me to be the person whose name is subscribed to the foregoing instrument and acknowledged to me that he executed the same for the purpose therein expressed and under oath stated that the statements in the foregoing certificate are true. GIVEN UNDER MY HAND AND SEAL OF OFFICE this ____________ day of ____________________ 2017. _______________________________________ Notary Public in and for the State of Texas IOETATS SAXETF DANA BROWN R E G I STERED 5336 OWNER: CS KINROSS LAKE PARKWAY LLC C/O CHARLES SCHWAB & CO., INC., CORPORATE REAL ESTATE 2309 GRACY FARMS, AUSTIN, TX 78758 CONTACT - KATIE BLAIR katie.blair@schwab.com PH. 512-682-5859 ENGINEER: KIMLEY-HORN AND ASSOCIATES, INC. 12750 MERIT DRIVE DALLAS, TX 75251 Brad Moss, P.E. brad.moss@kimley-horn.com PH. 972-770-1346 APPROVED BY THE PLANNING & ZONING COMMISSION OF WESTLAKE, TEXAS on this the _____ day of ______________, 2017. ATTEST: ____________________________ Chairman ____________________________ Town Secretary LINE TYPE LEGEND BOUNDARY LINE EASEMENT LINE BUILDING LINE WATER LINE SANITARY SEWER LINE STORM SEWER LINE UNDERGROUND GAS LINE OVERHEAD UTILITY LINE UNDERGROUND ELECTRIC LINE UNDERGROUND TELEPHONE LINE FENCE CONCRETE PAVEMENT ASPHALT PAVEMENT UGT UGE XXXXW SS GAS OHE Ordinance 828 EXECUTIVE SESSION The Council will conduct a closed session pursuant to Texas Government Code, annotated, Chapter 551, Subchapter D for the following: a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance. d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 Town Council Item # 9 – Executive Session Town Council Item # 10 – Reconvene Council Meeting NECESSARY ACTION a. Section 551.071. Consultation with Attorney (1) when the governmental body seeks the advice of its attorney about: (A) pending or contemplated litigation: Cause No. 348-290326-17 - Neil and Janelle McNabnay, Colin and Melanie Stevenson, Yair and Sandra Lotan, Jay and Jana Still, Biswajit and Chandrika Dasgupta, Michael and Michelle Granfield, Michael and Stef Mauler, Rudy and Christy Renda, David and Jenn Riley, Joseph Mohan and Maria De Leon, Roberto Arandia, and Patrick and Erin Cockrum (collectively, "Plaintiffs") vs. Town of Westlake b. Section 551.087 Deliberation Regarding Economic Development Negotiations (1) to discuss or deliberate regarding commercial or financial information that the governmental body has received from a business prospect that the governmental body seeks to have locate, stay, or expand in or near the territory of the governmental body and with which the governmental body is conducting economic development negotiations; or (2) to deliberate the offer of a financial or other incentive to a business prospect described by Subdivision (1) for the following: - Maguire Partners-Solana Land, L.P., related to Centurion’s development known as Entrada and Granada - Project Lynx - CS Kinross Lake Parkway, a Delaware limited liability company, its affiliate Charles Schwab & Co., Inc. - Vaquero Club, Inc. c. Section 551.071(2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with the Open Meetings Act: Waste (Trash) ordinance. d. Section 551.071 (2) Consultation with Attorney on a matter in which the duty of the attorney to the governmental body under the Texas Disciplinary Rules of Professional Conduct of the State Bar of Texas clearly conflicts with this chapter: Trophy Club Municipal District No. 1 Town Council Item #11 – Necessary Action FUTURE AGENDA ITEMS: Any Council member may request at a workshop and / or Council meeting, under “Future Agenda Item Requests”, an agenda item for a future Council meeting. The Council Member making the request will contact the Town Manager with the requested item and the Town Manager will list it on the agenda. At the meeting, the requesting Council Member will explain the item, the need for Council discussion of the item, the item’s relationship to the Council’s strategic priorities, and the amount of estimated staff time necessary to prepare for Council discussion. If the requesting Council Member receives a second, the Town Manager will place the item on the Council agenda calendar allowing for adequate time for staff preparation on the agenda item. None Town Council Item # 12 – Future Agenda Items Town Council Item # 13 – Adjournment Regular Session