HomeMy WebLinkAboutTheme Heading and Affinity Grouping Theme Heading and Affinity Grouping
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. rnclirtg ttfJestlak Acaclerty
Educational Leaders
Academy staff turnover ,
Academic services=charter school
Exemplary Service&Coverr►ance
Limited pool for civic leadership
Fiscal responsibility
Transparent government
Low property tax rate
Effective coin rn an ication
Stakeholders need different modes of communication
® Vulnerable to changes
Exemplary governance(town€officials exhibit respect,stewardship..:}
Leadership(Premier place to live,leadership, public education...)
� . Integrity ;
P Municipal services
Professional accessible&reliable staff
Highest level'Of,personaked services
P High quality service',
Service-excellence(public service that is responsive&professional:..).
Accessibility
Accessibility,to services&staff
Staff(knowledge,;innovation), ,'
Identified after affinity grouping
s Continue recognition for budget preparations
All boards&commissions will have no vacancies
All citizens have ready access to important information relevant to important decisions
Deliv'ery of town services will be widely recognized as exemplary.,
Town will continue to participati can BSC process&report on it regularly
�' Comprehensive plan will:be current& maintained
Tier I Organization: Town of Westlake
Theme: Exemplary Service and Governance
Date: July 29-30, 2013
OBJECTIVE COMMENTARY
BALANCILD
SCORECARD
INSTITLIFE
Sjolegy ManagemenP Group
Strategic Result: We set the standard by delivering unparalleled municipal and educational services at the lowest cost.
Tier,I'Objective
'Description
Intended Results
Potential Performance',
Potential Initiatives
Measure(s)
Project;Scope; Deliverables
CSS
CE demonstrates that they feel a part
- Increased number of customer at
Engagement
of the community. CE is a catalyst for
events
better government.
- Increased number of customers at
board meetings
- Increased number of customers
willing to serve their community on
various board and at various events
- Increase vendor participation at
community events.
Improve
Westlake hires and retains
- Reduced low turnover
Knowledge and
experienced people with energy and
- Employee regularly share or create
Skills
passion to serve our customers. We
new processes to improve job
provide professional development
satisfaction
opportunities to all employees to
- Employees engage willingly in an
strengthen knowledge, skills, and
appropriate level and number of
satisfaction in current position or
development training
future advancement
Increase CSS
CSS are happy with the level of
- Demand for property is higher than
Satisfaction
service we provide, confident in their
supply
knowledge of the town and we will
- Increased Westlake residents in WA
continue to be recognized for our
- Increased waiting list for secondary
excellence.
boundary
- Decreased complaints; and
increased utilization of town
services
- Continue to be recognized by
professional organizations
2010 Balanced Scorecard institute,a Strategy Management Group company.All rights reserved.
Tier I Organization: Town of Westlake
Theme: Exemplary Service and Governance
Date: July 29-30, 2013
OBJECTIVE COMMENTARY
BALANUD
SCORECARD
INSTITUTE
Strategy Management Group
Tier 1 Objective
Description
Intended Results
Potential Performance
Potential Initiatives
Measure(s)
Project;Scope; Deliverables
Increased
For the Town of Westlake
- Decreased customer inquiries
Accessibility of
accessibility means: direct contact
regarding records
Government
with a staff member, personalized
- Improved customer and employee
relationships, readily available
knowledge of town services and
information and services, and
events
transparency.
- Increased web traffic
Improve
Improved facilities,technology, and
- Reduced man-hours
technology
equipment will allow us to be more
- Increased efficiency within all level
facilities and
efficient and effective.
of the organization
equipment
- Increased accessibility for
customers
- Reduced helpdesk calls
- Decreased maintenance cost
- Increased automation
Improve Service
We will provide services in the most
- Decreased waste
Delivery
innovative, timely and effective
- Improved operational processes
manner.
- Services delivered on time and
error free
- Decreased redundancy
Fiscal
Town staff continually seeks to
- Lowered cost of services
Responsibility
provide the highest quality of
- Increased competitive bidding
services with the lowest cost while
- Maintained fiscal stability
maintaining accountability.
- Maximized government resources;
@ 2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved.
Tier 1Organization: Town mfWestlake BALANCED
SCOKEC'AKD
Theme: High Quality Planning, Design, & Developnnent OBJECTIVE COMMENTARY INSTITUTE
Date: July 29~30' 2O13 s1,men'Muonooman!0mvv
Strategic Result: We are a desirable, well planned, high-quality community that is distinguished by exemplary design standards.
The Town will strive to recruit high
quality-employees. Employees that - Improved the
Recruit and believe in the Town's phi|osophies, retention rate.
Retain the
highest quality - Employees are
workforce empowered tobe
| | decision makers.
Increase staff
To educate staff to the Town's
awareness and
ordinances, standards, and design
- All town staff can impart
understanding
quality; increasing the knowledge and
general information to
of development
awareness.
citizens orstakeholders
regarding development
quality,and
in Westlake.
2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved.
Tier 1 Organization: Town of Westlake
Theme: High Quality Planning, Design, & Development
Date: July 29-30, 2013
OBJECTIVE COMMENTARY
BALANCIED
SCORECARD
INSTITUTE
Strategy Management Group
Tier 1 Objective
Description
Intended Results
Potential Performance
Measure(s)
Potential Initiatives
Continually assess operational processes
- More standardized
to provide maximum efficiency and
processes
ensure the highest level of stewardship is
- Reduced redundant or
exercised with public resources. Improve
unnecessary processes.
communication to stakeholders. Provide
- Stakeholders find
the community with high quality service
information with little
through creative thinking and innovative
direct contact with staff.
tools. Create or amend ordinances to
- CSS are receiving higher
- Update comp plan
Maximize
assure that development will be well
quality service through
- Update zone
efficiencies &
planned, high quality, and of exemplary
the employee's use of
ordinance
Quality through
design.
innovative ideas and
- Update engineering
innovation
tools.
standards
- Reduce conflicts and
-
ambiguities within our
policies and ordinances.
- Better ability to address
unique development
issues.
Increase the
Employ methods for verifying that fees
- Keep development costs
Town's financial
cover permitting and design review. Seek
off of residents (through
capacity
opportunities to use new methods for
increased taxes)
/reserves and
potential self-funding of developments
- Increase ability to fund
revenue
and reduce costs. Increase total money
and complete civic
streams
available for the accomplishment of
projects.
Town goals.
Oc 2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved.
2
Tier I Organization: Town of Westlake
Theme: High Quality Planning, Design, & Development
Date: July 29-30, 2013
OBJECTIVE COMMENTARY
BALANCED
SCORECARD
I N's-I,I T I'll T F
slratqy M(111f1pFY)e11t Group
Tier I Objective
Description
Intended Results
Potential Performance
Measure(s),
Potential Initiatives
Use available methods to describe
- Improve citizen
planning and zoning initiatives to the
participation in
Increase
community. Personalize service directly
development and zoning
Communication
to citizens regarding developments and
efforts.
&
standards. Enhance the understanding of
- Strengthen citizen
Understanding
our standards, expectations, and
knowledge of design
of Standards to
Comprehensive Plan.
standards and
Community
Comprehensive Plan
initiatives.
Retain current residents and businesses
- increased resident
and attract new ones. Maintain and
retention
protect the look and feel of Westlake.
- Increase positive media
Ensure all future development enhances
exposure
Westlake's attractiveness and
- Maintain or increase
desirability.
property values
Preserve
- Improved survey results
Desirability&
- Continued interest level in
Improve CSS
living and studying in
Satisfaction
Westlake. Westlake is
chosen for future
residential and
commercial development
- Future development
compliments existing
development
2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved, 3
Tier 1 Organization: Town of Westlake
Theme: Natural Oasis
Date: July 29-30, 2013
OBJECTIVE COMMENTARY SHEET
Strategic Result- Preserve and maintain a perfect blend of the community's natUral beauty.
BALANCED
SCORECARD
INSTI-TU-TE
Strategy Manageeteet Group
Tier lObjective
Description
Inte'rided Results
Potential'Performance
Potential'initiatives
Measure(s)
Project;Scope;Deliverables
Preserve and
We have a unique quality of life that
- Open spaces kept natural
Maintain
includes the natural beauty of the
- Trails through the community
Quality of Life
community, high quality
- Naturally landscaped developments
residential/commercial
- Tranquil atmosphere in a
developments that provide a small
metropolitan area
town feel with personalized services
to our Citizens, Students and
Stakeholders.
Enhance Tax
A stable tax base that displays
- Increased property valuations.
Base
increased value.
- Increased sales tax revenue.
Encourage
Development and design that reflects
- Developers first submissions for
Development
the community's priority to preserve
review will meet the town's
that Promotes
its natural beauty.
standard s relating to
Westlake's
environmental preservation
Unique Sense of
- Attract one-of-a-kind high end
Place
development projects.
2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved.
Tier 1 Organization: Town of Westlake
Theme: Natural Oasis
Date: July 29-30, 2013
OBJECTIVE COMMENTARY SHEET
BALANCED
SCORECARD
INSTITUTE
Strategy Mariagemen!Group
Tier 1,04jqttive
Description
Intended Results
Potential Performance
Potential Initiatives
Measure(s)
Project; Deliverables
Improve
Involving the community to set and
Increased Custorner, Student and
Community's
achieve common environmental
Stakeholder participation in
Environmental
goals to solve development and
environmental programs such as
Stewardship
environment differences by
recycling, conservation,
and Awareness
increasing community cooperation,
regeneration, and restoration.
negotiation and teamwork. Everyone
should speak, everyone should be
appreciated and involved and
everyone Should benefit. Support
Systems in place that protect
preserve and maintain the existing
natural environment of Westlake.
Increase Urban
We need professional urban planning
- increase in building permits issued.
Planning
skills to create sustainable
- Increased water service
Capacity
developments that meet the
applications.
community's present needs while
- Sense of Place (Distinctive
preserving the environment and
neighborhoods; that are family
without compromising the future.
friendly, architecturally vibrant
This will create a perfect blend of
corporate campuses, small town
development and the community's
feel, a retreat from the day-to-day.
existing natural beauty,
Increase
Improve employee training and
- Employees are better equipped to
Employee
involvement in community
promote environmental awareness
Education
environmental issues.
in the community.
@ 2010 Balanced Scorecard Institute,a Strategy Management Group company.All rights reserved.