HomeMy WebLinkAboutRes 12-11 Approving Performance Indicators for Strategic PlanTOWN OF WESTLAKE
RESOLUTION 12-11
A RESOLUTION OF THE TOWN COUNCIL OF THE TOWN OF WESTLAKE,
TEXAS, APPROVING AND ADOPTING THE PERFORMANCE INDICATORS FOR
THE STRATEGIC ISSUES -FOCUSED GOVERNANCE SYSTEM (STRATEGIC PLAN)
FOR THE TOWN.
WHEREAS, the Westlake Town Council has determined that effective governance of
the Town of Westlake requires a focused effort which can best be provided by a comprehensive
governance system formulated by the Council -staff team; and,
WHEREAS, the Town Council has determined that this governance systems allows for a
focused review of the Council's priorities for the Town of Westlake, as well as the allocation of
Council and staff time and resources to pursue those priorities; and,
WHEREAS, the Town Council finds that effective performance indicators are a
necessary and important component of the governance system; and,
WHEREAS, the Town Council finds that the passage of this Resolution is in the best
interest of the citizens of Westlake.
NOW, THEREFORE, BE IT RESOLVED BY THE TOWN COUNCIL OF THE TOWN
OF WESTLAKE, TEXAS:
SECTION 1: That, all matters stated in the Recitals hereinabove are found to be true
and correct and are incorporated herein by reference as if copied in their entirety
SECTION 2: That, the Town Council of the Town of Westlake, Texas, hereby approves
the attached Strategy Map and Performance Indicators for each of the four balanced scorecard
perspectives for the Town of Westlake attached to this resolution as Exhibit "A.
SECTION 3: If any portion of this Resolution shall, for any reason, be declared invalid
by any court of competent jurisdiction, such invalidity shall not affect the remaining provisions
hereof and the Council hereby determines that it would have adopted this Resolution without the
invalid provision.
Resolution 12-11
Page 1 of 2
SECTION 4: That this resolution shall become effective from and after its date of
passage.
PASSED AND APPROVED ON THIS 26TH DAY OF MARCH 2012.
ATTEST:
d
Laura L. Wheat, Mayor
Kelly tdwar4 Town Secretary Thomas E. Brynferow'n Manager
APPROVED AS TO FORM:OFI,
L. anton wn Attorney
r�XAS
Resolution 12-11
Page 2 of 2
+� VWon Poi nats: Sens ref Place, Leader -ship CarIng Community �Exemplao er na, rvlcex�
a4 a u
r
STRATEGY
of ru'ca.�
L
n� �r
CUSTOMER
Focus
FINANCIAL
STEWARDSHIP
OPERATIONAL
PROCESSES
EMPLOYEE
INVESTMENT
AND SUPPORT
STRATEGIC
ISSUES
Enhance Employee Work Attract & Retain a Highly
Encourage Employee Professional Promote a Culture of Leadership, performance, Engagement& Skilled Workforce and
Development &Organizational Growth Teamwork &High Performance (HPO) Commitment to Service Excellence Cultivate Job Satisfaction
Capital Investment Fiscal Stewardship & Human Resources Comprehensive Planning and Public Safetyand
Organizational Effectiveness (Employee Investment) Management of Natural Resources I Emergency Preparedness
Vision Points: Sense of Place * Leadership * Caring Community * Exemplary Governance * Service Excellence
CUSTOMER FOCUS
PERFORMANCE
INDICATORS
CUSTOMER
Focus
DESIRED
OUTCOME
PERFORMANCE
INDICATOR
Promote Best Practice
Provide Outstanding Service
Provide Excellent, Responsive
Promote Community Health,
Enhance and Maintain a
Policy Governance
and Program Delivery
Customer Service
5afety & Welfare
Sense of Community
o established policies
[as
very satisfied"
90% "met or exceeded
"satisfied or very
residents who
Targeta minimum ratingof
Targeta minimum
Targeta minimum
ected officials adhere
90% "satisfied or
Target a minimum rating of
rating of 90% of
ratingof 90%of
o established policies
[as
very satisfied"
90% "met or exceeded
"satisfied or very
residents who
indicated in annual
as to survey result on the
expectations" on the quality
satisfied"with the
recognize Westlake
staff and Council
overall delivery of Town
of customer service to our
emergency and police
promoting a "Sense
surveys,
residents.
services for our
of Place" for our
services.
residents.
community.
Vision Poo ts: Sense of Place" Leadership* CCarini -g Cornmi unity * Exemplary Governance* Service Excellence,
FINANCIAL
STEWARDSHIP
PERFORMANCE
INDICATORS
FINANCIAL
STEWARDSHIP
DESIRED
OUTCOME
PERFORMANCE
INDICATOR
Receive an
All reports and financial policies
Annual inventory review
The annual budget is
'unqualified
audit opinion'
will comport with Council's
identifies maintenance needs
Town receives recognition
prepared according g
annually and
direction regardingthe SIG5
accordingto a five year rolling
from GFOA an an annual
standard accounting
implement
system and our defined
schedule and assign necessary
baudget do me and
budget documents.
practices and our
Council adopted
internal
program based budgeting.
funding sources.
financial policies.
control
measures
within 30 days
A
rt ,
Vision Points:, dense of Place * � ad shlp * Caring Community * Exemplary Governance * Service Excellence
r
OPERATIONAL
PROCESSES
PERFORMANCE
INDICATORS
OPERATIONAL
PROCESSES
DESIRED
OUTCOME
PERFORMANCE
INDICATOR
Facilitate the
Implementation of the
Strategic Issues -Focused
Governance System (SIGS)
Town leadership utilizes
strategic issues -focused
decision making concepts
to maximize our resource
allocations.
Preserve Town Assets to
Optimize their Life
Expectancy
The Town's assets are
maintalnedtoa high
standard of quality to
promote the Vision and
Values of the
community.
Implementa
Comprehensive
Continuous Quality
Improvement Process
Westlake staff
continually review
proceduresto enhance
the qualityand
efficiency of our
services.
Encourage Staff
Engagementwith
Stakeholders
Stakeholder
relationships
are
strengthened
within our
community and
with partnership
organizations.
Optimize the
use of our
Shared Services
Model
Our shared
services model
maintains its
relevance and
innovative
advantage.
Develop an
Integrated
Information
System
Staff fully
utilizes
available
technologyfor
effective
service
delivery.
All staff members
All agenda items are clearly
Annually review the
actively participate in
Develop and
Ratio ofFTE'sto
Target a90%
referenced and linked to
Town inventoryand
continuous
institutea
daytime
overall approval
the Strategic Issues
preventative
improvement
corporate/
population;
rating as it relates
FocusedGovernance
maintenance for all
processes as
business partner
including Academy
to Communication
System {SIGS)
capital assets.
demonstrated in their
outreach
students and
& Citizen
annual evaluations
program.
residents.
I Engagement,
F
! S'
EMPLOYEE
Vision Points: Sense of Place k Leadeubip, * Caring Community * Exemplary Governance * Service Excellence
INVESTMENT
AND SUPPORT
PERFORMANCE
INDICATORS
EMPLOYEE Enhance Employee Work Attract & Retain a Highly
Encourage Employee Professional Promote a Culture of Leadership, Performance, Engagement
INVESTMENT Development &Organizational Growth Teamwork &High Performance (HPO) & Commitment to Service Skilled Workforce and
AND SUPPORT Cultivate lob Satisfaction
_ _ �._ _ .�.. --_ Excellence
DESIRED The Town of Westlake's staff is highly
OUTCOME I qualified and professional.
Staff works as a team that fosters an
MPO environment of collaboration,
innovation, strategic thinking and
respect.
All employees will develop and report on
PERFORMANCE the implementation of a professional All staff members compiywith team
INDICATOR development plan as a component of
meeting commitmentsand
their annual performance review. participation objectives/guidelines.
Town staff are committed
to a continuous
improvement process, are
educated as to strategic
prioritiesand are
encouraged to participate
in organizational
development.
All departments utilize a
continuous improvement
review process to
streamline service
delivery and involve staff
in developingthe
solutions.
Westlake employees have a
sense of pride in theirwork
and support the vision,
mission and values of the
Town.
The annual employee survey
indicates that overall, staff
are satisfied and engaged in
their respective positions.
A 5