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HomeMy WebLinkAboutResults Strategic Elements presentationWestlake Mission Statement - DRAFT 1 To provide residents and businesses of Westlake by providing both municipal services and Westlake Academy of the highest level of personalize service of quality, while ensuring that we are efficient, cost- effective, and transparent. We take pride in the professional and personalized manner in which we provide our services. To impact a strong quality of life accessibility Aesthetic appeal and high development standards Westlake Vision Statements 2 Westlake is one-of-a-kind (unique) community that blends our rural atmosphere with our vibrant culture and metropolitan location. Versatile – meets the needs of different types (e.g., golfers, parents, retirees) Pastoral Low density/low population Easy access to airport / City High quality / livability Escape / retreat from day-to -day Westlake is an beautiful oasis of tranquility and natural beauty amidst an ever expanding urban landscape. Island imagery Westlake Values •Innovation •Planned / Responsible Development •Educational leaders •Family friendly and welcoming •Engaged Citizens / Sense of Community •Preservation of our natural beauty •Strong aesthetic standards •Transparent government •Fiscal responsibility 3 Westlake Customers & Needs Customer Groups Customer Needs Citizens / Residents Students Parents Businesses Peace of mind Security in neighborhoods / Town High development standards Responsive municipal services High quality school Retail and restaurant variety Strong employment options Park access, trail connectivity Low property taxes Fiscal Stewardship Sense of place within our community (exclusive, luxurious, cultural, distinctive) Accessible metropolitan destination 4 Stakeholder Groups Stakeholder Needs Employees Neighboring Communities State and Federal Agencies Private Partners Visitors Public • Stability in public service provision • Responsive municipal staff members • Governance / direction from elected officials • Cooperation and relationship development with Westlake staff and surrounding municipality members • Transparency in regulations and building requirements 5 Westlake Stakeholders & Needs Westlake Customer Value Proposition - DRAFT ©1997-2012 Balanced Scorecard Institute, a Strategy Management Group company. All Rights Reserved. Do not copy without permission. Product / Service Attributes Desired Image Desired Relationship Function, Quality, Timeliness, Economics • High-touch / Personal Customer Service • Municipal Services • Academic Services / Charter School •View portals / trails •Thoughtful approach to development (high quality of livability, reflective of values) • Effective communications (email, website, social media, in print Simply Westlake Magazine, Telephone, Public Service Announcements) • Efficient cost effective service provision • High quality service •Accessibility to services / staff • Fiscal Responsibility Red Font = Competitive Differentiator ** Areas needing Improvement and Increased Focus • High quality of life •Quality school with accessible administrators •High quality aesthetics/visual appearance of developments •Transparent service provision • Professional , accessible & reliable staff • Fiscally sound and stable • Connected with residents; try to know them by name • Involved in the community • Trusted as service provider • Seen as knowledgeable and responsive to residents 12 Westlake’s Current Perspective Names 13 • Customer Focus • Financial Stewardship • Operational Processes • Employee Investment and Support 13 Westlake Strategic Themes and Results 14 14 Strategic Themes Strategic Results Exemplary Service & Governance Low property taxes High quality, consistent, accessible service Recognized by surrounding communities as being unequaled High Quality Planning & Design Maintain & Enforce high development standards (selective and say “no”) Proactive comprehensive planning process in collaboration with major stakeholders Natural Oasis Low Density Maintain View Corridor Open Space Public access & connectivity to natural spaces Exemplary Education – Westlake Academy First Choice Educational Option for Residents Substantial Private Funding Strong Testing Performance & Selective College Admissions Continuity of Best in Class Faculty Maximizes individual potential